Triage response

23 Jun - 27 Jun

RT	Created	Time in Triage	Client	Subject
55094	13 Jun, 14:28	0h 30m	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55170	22 Jun, 18:10	0h 27m	AskBio	WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com
55173	23 Jun, 08:21	0h 01m	NFW	nfwgs2.nfw.internal intermittent spamassassin maint service failure
55174	23 Jun, 08:56	0h 00m	Internal	WARNING: Backups: BackupPC directories (NRPE) on woodlands.midnighthax.com
55175	23 Jun, 09:18	0h 12m	Tusk IC	new backup drives
55176	23 Jun, 13:28	0h 01m	Geograph	geograph/prod/tcl-system CertManagerCertExpirySoon
55178	23 Jun, 14:00	0h 01m	AskBio	Monitoring
55180	23 Jun, 14:21	0h 04m	Internal	Update LimeSurvey installation
55182	23 Jun, 17:18	0h 02m	Sucden	CRITICAL: NRPE Disk: /var on multiple systems
55185	24 Jun, 07:36	0h 10m	JISC	OpenAthens server patching l01 and l02
55186	24 Jun, 08:56	0h 05m	OGT	sybil.internal.ogtip.com volume usage /Data
55187	24 Jun, 09:19	0h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
55191	24 Jun, 14:34	0h 03m	Tusk IC	server login
55195	25 Jun, 08:28	0h 03m	Tusk IC	mammoth.tusknet rsnapshot failure
55196	25 Jun, 09:19	0h 01m	OpenCorporates	Bot2 CA Cert
55197	25 Jun, 10:13	0h 02m	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55198	25 Jun, 10:35	0h 04m	AskBio	talisker.synpromics.com duply duration
55199	25 Jun, 12:46	0h 05m	None	Invitation for Cooperation: High - quality Power Equipment from an Experienced Manufacturer
55200	25 Jun, 12:46	0h 04m	None	Invitation for Cooperation: High - quality Power Equipment from an Experienced Manufacturer
55232	25 Jun, 13:35	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
55244	26 Jun, 10:16	0h 06m	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55245	26 Jun, 15:07	0h 02m	Sylvera	SM Support / Relationship Sunsetting Steps
55247	26 Jun, 17:55	0h 14m	AskBio	GitLab updated
55249	27 Jun, 09:42	0h 00m	Internal	WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk
55250	27 Jun, 09:44	0h 01m	JaeVee	sys.jaevee.co.uk expiring certificates
55251	27 Jun, 12:58	0h 22m	JaeVee	Remove Jaevee servers from support
55253	27 Jun, 16:05	0h 01m	Geograph	geograph/prod/production data-redis-ha-server-1 filling up

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.098 msec
System CPU time	3.940 msec
Total CPU time	37.038 msec
Elapsed time	63.617 msec
Context switches	27 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-27&start=2025-06-23
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-27'
'start'	'2025-06-23'

Variable	Value
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ecmasterplan.co.uk, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-25 10:13:45, last_txn_id=0>, <Ticket(id=5872, rt_number=55198, queue=Problems, subject=talisker.synpromics.com duply duration, ticket_status=closed, client=AskBio, priority=63, created=2025-06-25 10:35:46, last_txn_id=0>, <Ticket(id=5873, rt_number=55199, queue=Triage, subject=Invitation for Cooperation: High - quality Power Equipment from an Experienced Manufacturer, ticket_status=rejected, client=None, priority=0, created=2025-06-25 12:46:21, last_txn_id=0>, <Ticket(id=5874, rt_number=55200, queue=Triage, subject=Invitation for Cooperation: High - quality Power Equipment from an Experienced Manufacturer, ticket_status=rejected, client=None, priority=0, created=2025-06-25 12:46:22, last_txn_id=0>, <Ticket(id=5875, rt_number=55232, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=41, created=2025-06-25 13:35:27, last_txn_id=0>, <Ticket(id=5887, rt_number=55244, queue=Requests, subject=Assistance Required: Increasing PHP Memory Limit, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-06-26 10:16:14, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=5890, rt_number=55247, queue=Requests, subject=GitLab updated, ticket_status=closed, client=AskBio, priority=62, created=2025-06-26 17:55:53, last_txn_id=0>, <Ticket(id=5892, rt_number=55249, queue=Problems, subject=WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 09:42:38, last_txn_id=0>, <Ticket(id=5893, rt_number=55250, queue=Incidents, subject=sys.jaevee.co.uk expiring certificates, ticket_status=closed, client=JaeVee, priority=51, created=2025-06-27 09:44:01, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=5896, rt_number=55253, queue=Incidents, subject=geograph/prod/production data-redis-ha-server-1 filling up, ticket_status=closed, client=Geograph, priority=61, created=2025-06-27 16:05:54, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 27), 'start': datetime.date(2025, 6, 23), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-06-27&start=2025-06-23' [GET]>

Triage response

23 Jun - 27 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 01:17:04.350484	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350535	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350546	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350555	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350562	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350569	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350575	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350581	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350588	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350594	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350600	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350607	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350614	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350620	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350626	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350633	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350641	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350648	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350654	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350660	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350667	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350673	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350678	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350684	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350691	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350697	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350703	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350709	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350715	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350721	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350727	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350733	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350740	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350747	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350754	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350760	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350766	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350772	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350779	xxx	./services/model.py:838
DEBUG	2026-03-27 01:17:04.350785	xxx	./services/model.py:838