Triage response

09 Jun - 13 Jun

RT	Created	Time in Triage	Client	Subject
55042	09 Jun, 08:08	0h 04m	Kahootz	Disk error on Xray
55044	09 Jun, 08:39	0h 01m	AskBio	Prebackup for backups.synpromics.com on talisker.synpromics.com
55045	09 Jun, 08:41	0h 00m	Reigate College	rc-mss.reigate.ac.uk unmerged configuration
55046	09 Jun, 08:57	0h 01m	AskBio	edb-lab-skye.askbio.com frozen emails
55051	09 Jun, 10:56	0h 03m	OpenCorporates	Foward External Bot logs into opensearch
55052	09 Jun, 11:49	0h 02m	JISC	Veloxserv l01 and l02 patching
55057	09 Jun, 12:39	0h 01m	Globecast	gcukscheddb01/dev.globecastne.com multipath issue
55058	09 Jun, 14:25	0h 02m	Novadata	leonis.novadata.internal unmarged configuration
55060	09 Jun, 16:51	0h 01m	OpenCorporates	Remove user
55064	10 Jun, 08:08	0h 27m	Sucden	legolas.sucden.co.uk backups issue
55065	10 Jun, 08:50	0h 05m	TCV	Cyber Essentials Plus Audit
55067	11 Jun, 08:11	0h 07m	OGT	rodney1.internal.ogtip.com volume usage /var
55072	11 Jun, 13:41	0h 06m	ITC Compliance	Phil Cross
55073	11 Jun, 15:11	0h 00m	OGT	CRITICAL: Networking: SSH on basil.internal.ogtip.com
55075	11 Jun, 15:50	0h 00m	Trident Honda	LDAPS certificate expiring on vmsvr1/2.trident.lan
55078	12 Jun, 08:07	0h 03m	Edinburgh University	DOWN: mathsgpu3.maths.ed.ac.uk
55079	12 Jun, 08:22	0h 00m	AskBio	NTP service on edb-lab-skye.askbio.com
55080	12 Jun, 08:51	0h 02m	Kahootz	Borgbackup
55086	12 Jun, 15:52	0h 03m	AskBio	Load average on Skye
55087	12 Jun, 18:57	0h 35m	BD Group	EFSRV-19807 Web site availability issues
55089	13 Jun, 09:36	0h 01m	TCV	Linux Servers not showing for our CE+ audit scan
55090	13 Jun, 11:26	0h 01m	Global Brands	Build Claycross guest network
55091	13 Jun, 12:03	0h 07m	TCV	Cyber Essential Plus Fails
55094	13 Jun, 14:28	0h 03m	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55095	13 Jun, 15:01	0h 11m	Quickline	RADIUD Disk Space
55096	13 Jun, 15:23	0h 07m	OGT	basil.internal.ogtip.com system load
55097	13 Jun, 15:36	0h 06m	AskBio	Skye rebooted

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	44.439 msec
System CPU time	0.009 msec
Total CPU time	44.448 msec
Elapsed time	69.066 msec
Context switches	29 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&start=2025-06-09
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-13'
'start'	'2025-06-09'

Variable	Value
data	[<Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5749, rt_number=55044, queue=Problems, subject=Prebackup for backups.synpromics.com on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-06-09 08:39:05, last_txn_id=0>, <Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5751, rt_number=55046, queue=Requests, subject=edb-lab-skye.askbio.com frozen emails, ticket_status=closed, client=AskBio, priority=62, created=2025-06-09 08:57:02, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=5757, rt_number=55052, queue=Requests, subject=Veloxserv l01 and l02 patching, ticket_status=closed, client=JISC, priority=61, created=2025-06-09 11:49:40, last_txn_id=0>, <Ticket(id=5762, rt_number=55057, queue=Incidents, subject=gcukscheddb01/dev.globecastne.com multipath issue, ticket_status=closed, client=Globecast, priority=61, created=2025-06-09 12:39:35, last_txn_id=0>, <Ticket(id=5763, rt_number=55058, queue=Requests, subject=leonis.novadata.internal unmarged configuration, ticket_status=closed, client=Novadata, priority=41, created=2025-06-09 14:25:43, last_txn_id=0>, <Ticket(id=5765, rt_number=55060, queue=Requests, subject=Remove user, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-09 16:51:14, last_txn_id=0>, <Ticket(id=5769, rt_number=55064, queue=Incidents, subject=legolas.sucden.co.uk backups issue, ticket_status=closed, client=Sucden, priority=61, created=2025-06-10 08:08:09, last_txn_id=0>, <Ticket(id=5770, rt_number=55065, queue=Requests, subject=Cyber Essentials Plus Audit , ticket_status=closed, client=TCV, priority=41, created=2025-06-10 08:50:17, last_txn_id=0>, <Ticket(id=5772, rt_number=55067, queue=Problems, subject=rodney1.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=61, created=2025-06-11 08:11:11, last_txn_id=0>, <Ticket(id=5777, rt_number=55072, queue=Requests, subject=Phil Cross, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-11 13:41:38, last_txn_id=0>, <Ticket(id=5778, rt_number=55073, queue=Incidents, subject=CRITICAL: Networking: SSH on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2025-06-11 15:11:12, last_txn_id=0>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5783, rt_number=55078, queue=Incidents, subject=DOWN: mathsgpu3.maths.ed.ac.uk, ticket_status=closed, client=Edinburgh University, priority=41, created=2025-06-12 08:07:47, last_txn_id=0>, <Ticket(id=5784, rt_number=55079, queue=Incidents, subject=NTP service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2025-06-12 08:22:51, last_txn_id=0>, <Ticket(id=5785, rt_number=55080, queue=Requests, subject=Borgbackup, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-12 08:51:30, last_txn_id=0>, <Ticket(id=5791, rt_number=55086, queue=Incidents, subject=Load average on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-06-12 15:52:58, last_txn_id=0>, <Ticket(id=5792, rt_number=55087, queue=Incidents, subject=EFSRV-19807 Web site availability issues, ticket_status=closed, client=BD Group, priority=91, created=2025-06-12 18:57:36, last_txn_id=0>, <Ticket(id=5794, rt_number=55089, queue=Requests, subject=Linux Servers not showing for our CE+ audit scan, ticket_status=closed, client=TCV, priority=41, created=2025-06-13 09:36:14, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5796, rt_number=55091, queue=Requests, subject=Cyber Essential Plus Fails , ticket_status=closed, client=TCV, priority=41, created=2025-06-13 12:03:42, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5801, rt_number=55096, queue=Problems, subject=basil.internal.ogtip.com system load, ticket_status=closed, client=OGT, priority=21, created=2025-06-13 15:23:40, last_txn_id=0>, <Ticket(id=5802, rt_number=55097, queue=Problems, subject=Skye rebooted, ticket_status=closed, client=AskBio, priority=61, created=2025-06-13 15:36:26, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 13), 'start': datetime.date(2025, 6, 9), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-06-13&start=2025-06-09' [GET]>

Triage response

09 Jun - 13 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 04:36:27.788622	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788676	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788698	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788707	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788714	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788720	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788727	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788733	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788738	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788744	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788750	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788756	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788762	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788767	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788773	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788778	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788785	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788790	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788796	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788801	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788807	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788813	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788819	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788824	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788831	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788838	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788844	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788851	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788857	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788863	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788870	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788876	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788882	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788889	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788895	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788901	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788908	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788913	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788919	xxx	./services/model.py:838
DEBUG	2026-03-27 04:36:27.788926	xxx	./services/model.py:838