Triage response

12 May - 13 Jun

RT Created Time in Triage Client Subject
53552 22 Jan, 16:29 0h 03m Sylvera Re-commissionning Super Monster
54566 15 Apr, 13:48 0h 10m Aston Matthews Support Tree / Aston Matthews - Linux Support
54599 22 Apr, 10:40 0h 28m TCV TCV DNS performance
54692 05 May, 00:00 0h 05m STS NHS FT Quarterly Systems Check
54734 06 May, 11:53 0h 12m Kahootz Build new environment for Kahootz (Memset-Iomart migration)
54735 06 May, 12:32 0h 21m ITC Compliance Expiring certificate: ITC Compliance
54754 07 May, 13:09 0h 05m Gravytrain Client business continuity + security queries
54782 09 May, 21:34 0h 10m BD Group ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54783 10 May, 10:14 0h 44m Sucden interstar01/3.sucden.co.uk Systemd State
54784 11 May, 14:05 0h 32m Kahootz CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54787 12 May, 08:05 0h 02m AskBio edb-mull.askbio.com config/timeouts
54788 12 May, 08:50 0h 00m Internal [FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54789 12 May, 09:12 0h 01m Tusk IC mammoth.tusknet disk volume usage /srv/scratch
54790 12 May, 13:11 0h 06m eTherapeutics DGX SSH keys
54791 12 May, 13:53 0h 07m TCV Mail forwarding for 2 new queues
54793 12 May, 17:44 0h 01m Novadata arcturus failed system updates
54796 13 May, 08:29 0h 00m Novadata arcturus.novadata.internal disk volume usage /home
54797 13 May, 08:38 0h 05m Lantech IPA-M3 Database backup schedule
54798 13 May, 08:39 0h 01m Gravytrain app.prod.qs1.grvytrn.co.uk unmerged config
54799 13 May, 08:54 0h 01m OGT *.ogtip.com connectivity issue
54801 13 May, 10:18 0h 13m AskBio prompt docker container / service problem
54836 13 May, 13:09 0h 05m Internal Problem uploading document to wiki
54837 13 May, 14:27 0h 10m AskBio Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54838 13 May, 15:30 0h 01m AskBio AskBio Highly Available Reverse Proxy
54839 13 May, 16:30 0h 01m NFW nfwgs2.nfw.internal spamd/spamassassin configuration issue
54840 13 May, 16:49 0h 00m Gravytrain WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54841 13 May, 16:52 0h 00m Quickline CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
54842 13 May, 20:08 0h 35m AskBio New Server and BMC IPs
54844 14 May, 08:40 0h 01m Kahootz oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot
54845 14 May, 09:47 0h 01m Cambridge Flow Solutions cfsj0*.cfs connection lost
54846 14 May, 10:46 0h 01m OGT *.ogtip.com connectivity issue
54848 14 May, 11:42 0h 01m OpenCorporates WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54849 14 May, 11:58 0h 01m Tusk IC CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54851 14 May, 14:50 0h 08m Kahootz Replacement fileServer Quotes
54852 14 May, 14:54 0h 04m eTherapeutics Gitlab issues
54853 14 May, 14:57 0h 02m Sucden Critical Vulnerability showing in Qualys after patching cycle.
54854 14 May, 15:12 0h 06m AskBio Connection issues to servers after IP reassignment
54857 15 May, 07:52 1h 49m None Explore Our 3M Tape Solutions – Tailored for Tiger Computing
54858 15 May, 09:42 0h 07m Geograph Container Registry Cache (was: Site offline)
54860 15 May, 11:24 0h 00m OpenCorporates Find a replacement for git3 SSH back-door
54861 15 May, 12:53 0h 11m AskBio RDrive mount
54863 15 May, 15:58 0h 02m Kahootz Kernel update on Oscar and Papa
54864 15 May, 16:37 1h 31m Internal Message - Ross Fraser | Askbio | 01600 483484
54865 16 May, 08:11 0h 05m Internal mersey.tiger-computing.co.uk systems backups failed
54867 16 May, 09:51 0h 05m AskBio Login Failure
54869 16 May, 11:53 0h 15m AskBio cc'd tickets
54871 16 May, 14:19 0h 01m Trident Honda smbfs1.trident.lan high disk usage /svr (sdb)
54872 16 May, 14:39 0h 01m AskBio time on EDB-LAB-Skye
54874 17 May, 11:03 0 Sucden DOWN: megastar03/04.sucden.co.uk
54878 19 May, 08:36 0h 04m AskBio Gitlab / docker builds in CI
54879 19 May, 08:37 0h 01m Internal WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54881 19 May, 13:06 0h 06m OpenCorporates Please remove from any systems
54882 19 May, 14:05 0h 01m OGT rodney.internal.ogtip.com volume usage /srv/projects
54886 20 May, 08:09 0h 10m Gravytrain Systemd State on web.prod.qs1.grvytrn.co.uk
54888 20 May, 10:03 0h 00m OpenCorporates Storage warning: /var/lib/docker on build2.opencorporates.internal
54889 20 May, 10:48 0h 06m Gravytrain Options for migrating a WordPress site from dedicated EC2 instance
54890 20 May, 11:00 0h 05m BD Group 403 HTTP Response Queries
54891 20 May, 11:57 0h 00m TCV CRITICAL: System Health: Systemd State on it.tcv.org.uk
54892 20 May, 14:02 0h 20m AskBio Handling prompt.synpromics.com URLs
54893 20 May, 15:49 0h 08m OpenCorporates Bot2 Cert
54894 20 May, 16:00 0h 02m Quickline Zabbix Server Memory Utilization
54895 20 May, 17:39 0h 03m Entrepreneurs Circle CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54896 20 May, 22:02 0h 10m Cambridge Flow Solutions Request for Quote
54898 21 May, 06:07 0h 25m Quickline Zabbix application failure
54900 21 May, 07:43 0h 09m JISC OpenAthens patching for l01 and l02
54901 21 May, 08:33 0h 11m Internal Backup issues thames -> mersey
54902 21 May, 08:54 0h 01m Crystal Units crylonlis001/2.crystal.local Pacemaker CRM event
54904 21 May, 12:40 0h 20m AskBio Science Drive mounts
54905 21 May, 15:24 0h 09m AskBio pipenv
54912 22 May, 09:25 0h 09m Quickline Zabbix Reboot
54913 22 May, 09:49 0h 03m AskBio pipenv venv location
54926 22 May, 17:49 0h 01m Internal Make TCL test website live and move existing
54928 23 May, 08:02 1h 09m Tusk IC Storage critical: fast-scratch on mammoth.tusknet
54932 23 May, 12:23 0h 10m Sucden Weekend Work - Affecting STAR Servers
54933 23 May, 16:02 0h 05m AskBio Alex
54935 25 May, 11:52 0 OpenCorporates Newport data centre unreachable
54940 26 May, 12:15 1h 15m Internal Mistake in RT (by ACL)
54943 27 May, 08:06 0h 01m Internal woodlands.midnighthax.com borg backup issues
54944 27 May, 08:21 0h 01m OGT rodney1.internal.ogtip.com reboot
54946 27 May, 09:53 0h 02m Advensys CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54948 27 May, 13:13 0h 00m DLS Plastics Site down: DLS Peterborough
54950 27 May, 15:02 0h 01m OpenCorporates Monitoring Alert: CPU usage in RDS
54951 27 May, 15:34 0h 23m Gravytrain SSL renewal
54952 27 May, 19:35 0h 19m AskBio CRITICAL: Networking: SSH on edb-coll.askbio.com
54954 28 May, 08:27 0h 01m OGT rodney1.internal.ogtip.com volume usage /var
54956 28 May, 13:04 0h 09m Sucden Current Open Tickets for Sucden
54957 28 May, 15:31 0h 04m JISC Google Cloud Armor WAF Implementation Testing Followup
54959 29 May, 08:06 0h 04m Kahootz kahootz/xray Kubernetes Version Nearing End Of Life
54960 29 May, 09:58 0h 05m Tusk IC WARNING: Backups: rsnapshot daily on mammoth.tusknet
54961 29 May, 13:15 0h 10m AskBio Weka folder on Coll
54963 29 May, 15:32 0h 04m Entrepreneurs Circle Urgent Update Required: IP Address Change
54965 29 May, 16:41 0h 08m Internal Message - Ben | C4s | 01793 547326
54966 29 May, 16:48 0h 13m OGT UBad drive in Manuel
54967 29 May, 17:16 0h 03m OGT Question regarding max_user_watches in our servers
54968 29 May, 17:29 0h 00m Gravytrain TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54970 30 May, 00:31 0h 20m AskBio edb-coll.askbio.com restic backup failure /home
54971 30 May, 07:49 0h 21m AskBio edb-jura.askbio.com systemd state/oom
54974 30 May, 17:39 0h 01m Internal CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54975 30 May, 19:40 0h 57m OpenCorporates CRITICAL: Systemd State on haproxy13.opencorporates.internal
54976 30 May, 19:58 0h 41m Internal TCL DNS/Monitoring issue?
54977 31 May, 13:17 1h 07m AskBio edb-coll.askbio.com restic backup failure /weka
54980 01 Jun, 15:28 0h 29m OpenCorporates pls check and remove
54987 02 Jun, 07:36 0h 03m Sysdoc Websites are down
54988 02 Jun, 08:09 0h 17m Reigate College Site down
54989 02 Jun, 08:35 0h 01m Gravytrain web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure
54990 02 Jun, 08:42 0h 01m TCV WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54991 02 Jun, 08:46 0h 01m AskBio NTP failing | macleod.synpromics.com
54992 02 Jun, 09:34 0h 37m Kahootz Removing files from borgbackup and AWS S3
54995 02 Jun, 13:14 0h 01m Azura Storage alert: /var on ocado2.opentrk.com
54996 02 Jun, 15:07 0h 09m OpenCorporates Monitoring Website Usage Question
54997 02 Jun, 15:50 0h 16m Cambridge Flow Solutions cfsj01 node is slower
55003 03 Jun, 08:19 0h 01m Rotastat gallus.rotastat.comstorage usage /home
55005 03 Jun, 10:34 0h 02m Internal Message - Stuart Berry | Bowman House Business Centre | 07719568378
55006 03 Jun, 11:32 0h 09m Sucden Python Versions on Declan/Duffman. Can 3.12 be installed?
55007 03 Jun, 12:48 0h 07m OGT Disruption to power supply
55009 04 Jun, 09:59 0h 04m AskBio docker on skye not working
55011 04 Jun, 10:28 0h 30m AskBio time on skye is 1 hr out - causing rapidly expiring tokens
55012 04 Jun, 11:21 0h 03m BD Group BDG: New Office IP Address
55013 04 Jun, 12:18 0h 04m Kahootz Held linux-image package updates
55014 04 Jun, 16:56 0h 00m AskBio /tmp filled up on edb-coll.askbio.com
55016 05 Jun, 08:18 0h 03m Rotastat CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55017 05 Jun, 08:32 0h 01m Rotastat gallus.rotastat.com unmerged configuration
55018 05 Jun, 09:35 0h 20m Kahootz Disk errors on Oscar
55021 05 Jun, 11:38 0h 02m OGT Screen issue
55022 05 Jun, 13:11 0h 04m Sylvera Iron Mountain Backup Questionaire
55023 05 Jun, 14:55 0h 01m Kahootz oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot
55029 06 Jun, 00:00 0h 15m Sylvera Sylvera monthly backup check and tape swap
55032 06 Jun, 07:43 0 BD Group CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55033 06 Jun, 08:55 0h 05m ITC Compliance Extending hours
55036 06 Jun, 14:16 0h 08m Gravytrain Puppet not checking-in
55042 09 Jun, 08:08 0h 04m Kahootz Disk error on Xray
55044 09 Jun, 08:39 0h 01m AskBio Prebackup for backups.synpromics.com on talisker.synpromics.com
55045 09 Jun, 08:41 0h 00m Reigate College rc-mss.reigate.ac.uk unmerged configuration
55046 09 Jun, 08:57 0h 01m AskBio edb-lab-skye.askbio.com frozen emails
55051 09 Jun, 10:56 0h 03m OpenCorporates Foward External Bot logs into opensearch
55052 09 Jun, 11:49 0h 02m JISC Veloxserv l01 and l02 patching
55057 09 Jun, 12:39 0h 01m Globecast gcukscheddb01/dev.globecastne.com multipath issue
55058 09 Jun, 14:25 0h 02m Novadata leonis.novadata.internal unmarged configuration
55060 09 Jun, 16:51 0h 01m OpenCorporates Remove user
55064 10 Jun, 08:08 0h 27m Sucden legolas.sucden.co.uk backups issue
55065 10 Jun, 08:50 0h 05m TCV Cyber Essentials Plus Audit
55067 11 Jun, 08:11 0h 07m OGT rodney1.internal.ogtip.com volume usage /var
55072 11 Jun, 13:41 0h 06m ITC Compliance Phil Cross
55073 11 Jun, 15:11 0h 00m OGT CRITICAL: Networking: SSH on basil.internal.ogtip.com
55075 11 Jun, 15:50 0h 00m Trident Honda LDAPS certificate expiring on vmsvr1/2.trident.lan
55078 12 Jun, 08:07 0h 03m Edinburgh University DOWN: mathsgpu3.maths.ed.ac.uk
55079 12 Jun, 08:22 0h 00m AskBio NTP service on edb-lab-skye.askbio.com
55080 12 Jun, 08:51 0h 02m Kahootz Borgbackup
55086 12 Jun, 15:52 0h 03m AskBio Load average on Skye
55087 12 Jun, 18:57 0h 35m BD Group EFSRV-19807 Web site availability issues
55089 13 Jun, 09:36 0h 01m TCV Linux Servers not showing for our CE+ audit scan
55090 13 Jun, 11:26 0h 01m Global Brands Build Claycross guest network
55091 13 Jun, 12:03 0h 07m TCV Cyber Essential Plus Fails
55094 13 Jun, 14:28 0h 03m Lantech Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55095 13 Jun, 15:01 0h 11m Quickline RADIUD Disk Space
55096 13 Jun, 15:23 0h 07m OGT basil.internal.ogtip.com system load
55097 13 Jun, 15:36 0h 06m AskBio Skye rebooted

git hash: master (6c029d07)