Triage response

02 Jun - 06 Jun

RT	Created	Time in Triage	Client	Subject
54735	06 May, 12:32	0h 21m	ITC Compliance	Expiring certificate: ITC Compliance
54896	20 May, 22:02	0h 10m	Cambridge Flow Solutions	Request for Quote
54951	27 May, 15:34	0h 23m	Gravytrain	SSL renewal
54966	29 May, 16:48	0h 13m	OGT	UBad drive in Manuel
54975	30 May, 19:40	0h 57m	OpenCorporates	CRITICAL: Systemd State on haproxy13.opencorporates.internal
54976	30 May, 19:58	0h 41m	Internal	TCL DNS/Monitoring issue?
54977	31 May, 13:17	1h 07m	AskBio	edb-coll.askbio.com restic backup failure /weka
54980	01 Jun, 15:28	0h 29m	OpenCorporates	pls check and remove
54987	02 Jun, 07:36	0h 03m	Sysdoc	Websites are down
54988	02 Jun, 08:09	0h 17m	Reigate College	Site down
54989	02 Jun, 08:35	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure
54990	02 Jun, 08:42	0h 01m	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54991	02 Jun, 08:46	0h 01m	AskBio	NTP failing \| macleod.synpromics.com
54992	02 Jun, 09:34	0h 37m	Kahootz	Removing files from borgbackup and AWS S3
54995	02 Jun, 13:14	0h 01m	Azura	Storage alert: /var on ocado2.opentrk.com
54996	02 Jun, 15:07	0h 09m	OpenCorporates	Monitoring Website Usage Question
54997	02 Jun, 15:50	0h 16m	Cambridge Flow Solutions	cfsj01 node is slower
55003	03 Jun, 08:19	0h 01m	Rotastat	gallus.rotastat.comstorage usage /home
55005	03 Jun, 10:34	0h 02m	Internal	Message - Stuart Berry \| Bowman House Business Centre \| 07719568378
55006	03 Jun, 11:32	0h 09m	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55007	03 Jun, 12:48	0h 07m	OGT	Disruption to power supply
55009	04 Jun, 09:59	0h 04m	AskBio	docker on skye not working
55011	04 Jun, 10:28	0h 30m	AskBio	time on skye is 1 hr out - causing rapidly expiring tokens
55012	04 Jun, 11:21	0h 03m	BD Group	BDG: New Office IP Address
55013	04 Jun, 12:18	0h 04m	Kahootz	Held linux-image package updates
55014	04 Jun, 16:56	0h 00m	AskBio	/tmp filled up on edb-coll.askbio.com
55016	05 Jun, 08:18	0h 03m	Rotastat	CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55017	05 Jun, 08:32	0h 01m	Rotastat	gallus.rotastat.com unmerged configuration
55018	05 Jun, 09:35	0h 20m	Kahootz	Disk errors on Oscar
55021	05 Jun, 11:38	0h 02m	OGT	Screen issue
55022	05 Jun, 13:11	0h 04m	Sylvera	Iron Mountain Backup Questionaire
55023	05 Jun, 14:55	0h 01m	Kahootz	oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot
55029	06 Jun, 00:00	0h 15m	Sylvera	Sylvera monthly backup check and tape swap
55032	06 Jun, 07:43	0	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55033	06 Jun, 08:55	0h 05m	ITC Compliance	Extending hours
55036	06 Jun, 14:16	0h 08m	Gravytrain	Puppet not checking-in

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	50.647 msec
System CPU time	3.605 msec
Total CPU time	54.252 msec
Elapsed time	96.839 msec
Context switches	14 voluntary, 278 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&start=2025-06-02
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-06'
'start'	'2025-06-02'

Variable	Value
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Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 12:48:36, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5716, rt_number=55012, queue=Requests, subject=BDG: New Office IP Address, ticket_status=closed, client=BD Group, priority=42, created=2025-06-04 11:21:24, last_txn_id=0>, <Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5721, rt_number=55017, queue=Requests, subject=gallus.rotastat.com unmerged configuration, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-05 08:32:13, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5727, rt_number=55023, queue=Problems, subject=oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-05 14:55:14, last_txn_id=0>, <Ticket(id=5733, rt_number=55029, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-06-06 00:00:04, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5737, rt_number=55033, queue=Requests, subject=Extending hours, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-06 08:55:10, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 6), 'start': datetime.date(2025, 6, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-06-06&start=2025-06-02' [GET]>

Triage response

02 Jun - 06 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 06:13:48.631865	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631921	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631934	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631943	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631951	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631959	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631966	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631972	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631979	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631985	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631992	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.631998	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632005	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632012	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632019	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632025	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632032	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632039	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632048	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632054	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632060	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632066	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632073	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632080	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632086	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632093	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632100	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632138	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632144	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632151	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632159	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632165	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632172	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632179	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632194	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632201	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632208	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632215	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632221	xxx	./services/model.py:838
DEBUG	2026-03-27 06:13:48.632228	xxx	./services/model.py:838