Triage response

02 Jun - 06 Jun

RT	Created	Time in Triage	Client	Subject
54735	06 May, 12:32	0h 21m	ITC Compliance	Expiring certificate: ITC Compliance
54896	20 May, 22:02	0h 10m	Cambridge Flow Solutions	Request for Quote
54951	27 May, 15:34	0h 23m	Gravytrain	SSL renewal
54966	29 May, 16:48	0h 13m	OGT	UBad drive in Manuel
54975	30 May, 19:40	0h 57m	OpenCorporates	CRITICAL: Systemd State on haproxy13.opencorporates.internal
54976	30 May, 19:58	0h 41m	Internal	TCL DNS/Monitoring issue?
54977	31 May, 13:17	1h 07m	AskBio	edb-coll.askbio.com restic backup failure /weka
54980	01 Jun, 15:28	0h 29m	OpenCorporates	pls check and remove
54987	02 Jun, 07:36	0h 03m	Sysdoc	Websites are down
54988	02 Jun, 08:09	0h 17m	Reigate College	Site down
54989	02 Jun, 08:35	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure
54990	02 Jun, 08:42	0h 01m	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54991	02 Jun, 08:46	0h 01m	AskBio	NTP failing \| macleod.synpromics.com
54992	02 Jun, 09:34	0h 37m	Kahootz	Removing files from borgbackup and AWS S3
54995	02 Jun, 13:14	0h 01m	Azura	Storage alert: /var on ocado2.opentrk.com
54996	02 Jun, 15:07	0h 09m	OpenCorporates	Monitoring Website Usage Question
54997	02 Jun, 15:50	0h 16m	Cambridge Flow Solutions	cfsj01 node is slower
55003	03 Jun, 08:19	0h 01m	Rotastat	gallus.rotastat.comstorage usage /home
55005	03 Jun, 10:34	0h 02m	Internal	Message - Stuart Berry \| Bowman House Business Centre \| 07719568378
55006	03 Jun, 11:32	0h 09m	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55007	03 Jun, 12:48	0h 07m	OGT	Disruption to power supply
55009	04 Jun, 09:59	0h 04m	AskBio	docker on skye not working
55011	04 Jun, 10:28	0h 30m	AskBio	time on skye is 1 hr out - causing rapidly expiring tokens
55012	04 Jun, 11:21	0h 03m	BD Group	BDG: New Office IP Address
55013	04 Jun, 12:18	0h 04m	Kahootz	Held linux-image package updates
55014	04 Jun, 16:56	0h 00m	AskBio	/tmp filled up on edb-coll.askbio.com
55016	05 Jun, 08:18	0h 03m	Rotastat	CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55017	05 Jun, 08:32	0h 01m	Rotastat	gallus.rotastat.com unmerged configuration
55018	05 Jun, 09:35	0h 20m	Kahootz	Disk errors on Oscar
55021	05 Jun, 11:38	0h 02m	OGT	Screen issue
55022	05 Jun, 13:11	0h 04m	Sylvera	Iron Mountain Backup Questionaire
55023	05 Jun, 14:55	0h 01m	Kahootz	oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot
55029	06 Jun, 00:00	0h 15m	Sylvera	Sylvera monthly backup check and tape swap
55032	06 Jun, 07:43	0	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55033	06 Jun, 08:55	0h 05m	ITC Compliance	Extending hours
55036	06 Jun, 14:16	0h 08m	Gravytrain	Puppet not checking-in

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	31.435 msec
System CPU time	0.000 msec
Total CPU time	31.435 msec
Elapsed time	48.784 msec
Context switches	62 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&start=2025-06-02
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-06-06'
'start'	'2025-06-02'

Variable	Value
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Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 12:48:36, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5716, rt_number=55012, queue=Requests, subject=BDG: New Office IP Address, ticket_status=closed, client=BD Group, priority=42, created=2025-06-04 11:21:24, last_txn_id=0>, <Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5721, rt_number=55017, queue=Requests, subject=gallus.rotastat.com unmerged configuration, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-05 08:32:13, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5727, rt_number=55023, queue=Problems, subject=oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-05 14:55:14, last_txn_id=0>, <Ticket(id=5733, rt_number=55029, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-06-06 00:00:04, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5737, rt_number=55033, queue=Requests, subject=Extending hours, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-06 08:55:10, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 6), 'start': datetime.date(2025, 6, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-06-06&start=2025-06-02' [GET]>

Triage response

02 Jun - 06 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:17:08.699087	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699134	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699143	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699150	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699155	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699160	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699165	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699170	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699175	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699180	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699185	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699189	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699194	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699199	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699204	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699208	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699213	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699218	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699223	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699227	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699232	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699240	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699245	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699251	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699256	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699262	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699266	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699271	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699275	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699281	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699286	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699291	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699296	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699300	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699305	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699309	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699314	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699318	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699323	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:08.699327	xxx	./services/model.py:838