Triage response

03 Jun

RT	Created	Time in Triage	Client	Subject
54735	06 May, 12:32	0h 21m	ITC Compliance	Expiring certificate: ITC Compliance
55003	03 Jun, 08:19	0h 01m	Rotastat	gallus.rotastat.comstorage usage /home
55005	03 Jun, 10:34	0h 02m	Internal	Message - Stuart Berry \| Bowman House Business Centre \| 07719568378
55006	03 Jun, 11:32	0h 09m	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55007	03 Jun, 12:48	0h 07m	OGT	Disruption to power supply

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.302 msec
System CPU time	0.000 msec
Total CPU time	25.302 msec
Elapsed time	47.826 msec
Context switches	11 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-03&start=2025-06-03
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-03'
'start'	'2025-06-03'

Variable	Value
data	[<Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5675, rt_number=55003, queue=Problems, subject=gallus.rotastat.comstorage usage /home, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-03 08:19:28, last_txn_id=0>, <Ticket(id=5677, rt_number=55005, queue=Admin, subject=Message - Stuart Berry \| Bowman House Business Centre \| 07719568378, ticket_status=resolved, client=Internal, priority=0, created=2025-06-03 10:34:39, last_txn_id=0>, <Ticket(id=5678, rt_number=55006, queue=Requests, subject=Python Versions on Declan/Duffman. Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 12:48:36, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 3), 'start': datetime.date(2025, 6, 3), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-06-03&start=2025-06-03' [GET]>

Triage response

03 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 06:12:01.082791	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082838	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082849	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082857	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082864	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082871	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082877	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082883	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082891	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082898	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082904	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082911	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082918	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082924	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082930	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082937	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082943	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082949	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082954	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082961	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082967	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082973	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082979	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082985	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082992	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.082998	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083003	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083009	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083015	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083021	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083027	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083034	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083047	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083053	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083059	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083065	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083071	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083078	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083084	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083090	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083096	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083102	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083107	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083113	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083119	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083125	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083131	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083139	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083145	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083151	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083157	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083164	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083169	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083174	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083180	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083186	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083191	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083196	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083201	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083207	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083212	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083218	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083223	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083230	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083235	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083241	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083246	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083252	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083258	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083263	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083268	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083273	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083278	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083284	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083289	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083295	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083300	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083307	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083312	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083317	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083322	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083327	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083333	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083338	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083344	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083349	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083354	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083360	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083366	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083371	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083376	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083381	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083387	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083392	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083398	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083405	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083410	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083416	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083422	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083427	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083433	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083438	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083444	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083449	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083455	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083460	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083466	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083471	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083477	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083483	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083488	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083493	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083499	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083505	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083511	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083516	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083522	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083534	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083539	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083545	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083550	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083555	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083561	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083567	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083572	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083578	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083584	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083589	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083594	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083600	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083606	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083611	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083617	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083623	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083629	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083634	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083641	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083647	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083652	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083658	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083664	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083670	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083676	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083682	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083688	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083694	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083700	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083706	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083711	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083717	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083722	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083728	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083734	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083740	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083746	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083752	xxx	./services/model.py:838
DEBUG	2026-03-27 06:12:01.083758	xxx	./services/model.py:838