Triage response

26 May - 30 May

RT	Created	Time in Triage	Client	Subject
53552	22 Jan, 16:29	0h 03m	Sylvera	Re-commissionning Super Monster
54692	05 May, 00:00	0h 05m	STS NHS FT	Quarterly Systems Check
54734	06 May, 11:53	0h 12m	Kahootz	Build new environment for Kahootz (Memset-Iomart migration)
54940	26 May, 12:15	1h 15m	Internal	Mistake in RT (by ACL)
54943	27 May, 08:06	0h 01m	Internal	woodlands.midnighthax.com borg backup issues
54944	27 May, 08:21	0h 01m	OGT	rodney1.internal.ogtip.com reboot
54946	27 May, 09:53	0h 02m	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54948	27 May, 13:13	0h 00m	DLS Plastics	Site down: DLS Peterborough
54950	27 May, 15:02	0h 01m	OpenCorporates	Monitoring Alert: CPU usage in RDS
54951	27 May, 15:34	0h 02m	Gravytrain	SSL renewal
54952	27 May, 19:35	0h 19m	AskBio	CRITICAL: Networking: SSH on edb-coll.askbio.com
54954	28 May, 08:27	0h 01m	OGT	rodney1.internal.ogtip.com volume usage /var
54956	28 May, 13:04	0h 09m	Sucden	Current Open Tickets for Sucden
54957	28 May, 15:31	0h 04m	JISC	Google Cloud Armor WAF Implementation Testing Followup
54959	29 May, 08:06	0h 04m	Kahootz	kahootz/xray Kubernetes Version Nearing End Of Life
54960	29 May, 09:58	0h 05m	Tusk IC	WARNING: Backups: rsnapshot daily on mammoth.tusknet
54961	29 May, 13:15	0h 10m	AskBio	Weka folder on Coll
54963	29 May, 15:32	0h 04m	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54965	29 May, 16:41	0h 08m	Internal	Message - Ben \| C4s \| 01793 547326
54966	29 May, 16:48	0h 02m	OGT	UBad drive in Manuel
54967	29 May, 17:16	0h 03m	OGT	Question regarding max_user_watches in our servers
54968	29 May, 17:29	0h 00m	Gravytrain	TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54970	30 May, 00:31	0h 20m	AskBio	edb-coll.askbio.com restic backup failure /home
54971	30 May, 07:49	0h 21m	AskBio	edb-jura.askbio.com systemd state/oom
54974	30 May, 17:39	0h 01m	Internal	CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54975	30 May, 19:40	0	OpenCorporates	CRITICAL: Systemd State on haproxy13.opencorporates.internal
54976	30 May, 19:58	0	Internal	TCL DNS/Monitoring issue?

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	42.524 msec
System CPU time	3.933 msec
Total CPU time	46.457 msec
Elapsed time	66.279 msec
Context switches	31 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-30&start=2025-05-26
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-30'
'start'	'2025-05-26'

Variable	Value
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Ben \| C4s \| 01793 547326, ticket_status=rejected, client=Internal, priority=0, created=2025-05-29 16:41:48, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5640, rt_number=54967, queue=Requests, subject=Question regarding max_user_watches in our servers, ticket_status=closed, client=OGT, priority=21, created=2025-05-29 17:16:45, last_txn_id=0>, <Ticket(id=5641, rt_number=54968, queue=Incidents, subject=TCL updates service failed on app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2025-05-29 17:29:50, last_txn_id=0>, <Ticket(id=5643, rt_number=54970, queue=Requests, subject=edb-coll.askbio.com restic backup failure /home, ticket_status=closed, client=AskBio, priority=61, created=2025-05-30 00:31:48, last_txn_id=0>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>, <Ticket(id=5649, rt_number=54976, queue=Problems, subject=TCL DNS/Monitoring issue?, ticket_status=closed, client=Internal, priority=62, created=2025-05-30 19:58:42, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 30), 'start': datetime.date(2025, 5, 26), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-30&start=2025-05-26' [GET]>

Triage response

26 May - 30 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:17:20.221932	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.221985	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.221996	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222004	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222010	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222016	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222022	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222027	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222034	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222039	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222045	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222051	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222056	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222062	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222068	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222074	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222080	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222086	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222092	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222099	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222108	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222113	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222118	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222124	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222151	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222159	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222165	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222170	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222177	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222183	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222189	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222195	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222201	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222208	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222214	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222220	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222225	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222231	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222238	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.222243	xxx	./services/model.py:838