Triage response

19 May - 23 May

RT	Created	Time in Triage	Client	Subject
54566	15 Apr, 13:48	0h 10m	Aston Matthews	Support Tree / Aston Matthews - Linux Support
54754	07 May, 13:09	0h 05m	Gravytrain	Client business continuity + security queries
54878	19 May, 08:36	0h 04m	AskBio	Gitlab / docker builds in CI
54879	19 May, 08:37	0h 01m	Internal	WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54881	19 May, 13:06	0h 06m	OpenCorporates	Please remove from any systems
54882	19 May, 14:05	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/projects
54886	20 May, 08:09	0h 10m	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54888	20 May, 10:03	0h 00m	OpenCorporates	Storage warning: /var/lib/docker on build2.opencorporates.internal
54889	20 May, 10:48	0h 06m	Gravytrain	Options for migrating a WordPress site from dedicated EC2 instance
54890	20 May, 11:00	0h 05m	BD Group	403 HTTP Response Queries
54891	20 May, 11:57	0h 00m	TCV	CRITICAL: System Health: Systemd State on it.tcv.org.uk
54892	20 May, 14:02	0h 20m	AskBio	Handling prompt.synpromics.com URLs
54893	20 May, 15:49	0h 08m	OpenCorporates	Bot2 Cert
54894	20 May, 16:00	0h 02m	Quickline	Zabbix Server Memory Utilization
54895	20 May, 17:39	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54898	21 May, 06:07	0h 25m	Quickline	Zabbix application failure
54900	21 May, 07:43	0h 09m	JISC	OpenAthens patching for l01 and l02
54901	21 May, 08:33	0h 11m	Internal	Backup issues thames -> mersey
54902	21 May, 08:54	0h 01m	Crystal Units	crylonlis001/2.crystal.local Pacemaker CRM event
54904	21 May, 12:40	0h 20m	AskBio	Science Drive mounts
54905	21 May, 15:24	0h 09m	AskBio	pipenv
54912	22 May, 09:25	0h 09m	Quickline	Zabbix Reboot
54913	22 May, 09:49	0h 03m	AskBio	pipenv venv location
54926	22 May, 17:49	0h 01m	Internal	Make TCL test website live and move existing
54928	23 May, 08:02	1h 09m	Tusk IC	Storage critical: fast-scratch on mammoth.tusknet
54932	23 May, 12:23	0h 10m	Sucden	Weekend Work - Affecting STAR Servers
54933	23 May, 16:02	0h 05m	AskBio	Alex

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	61.592 msec
System CPU time	0.574 msec
Total CPU time	62.166 msec
Elapsed time	211.170 msec
Context switches	13 voluntary, 171 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&start=2025-05-19
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-23'
'start'	'2025-05-19'

Variable	Value
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last_txn_id=0>, <Ticket(id=5557, rt_number=54882, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/projects, ticket_status=closed, client=OGT, priority=41, created=2025-05-19 14:05:58, last_txn_id=0>, <Ticket(id=5561, rt_number=54886, queue=Requests, subject=Systemd State on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-20 08:09:03, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5564, rt_number=54889, queue=Sales, subject=Options for migrating a WordPress site from dedicated EC2 instance, ticket_status=resolved, client=Gravytrain, priority=45, created=2025-05-20 10:48:38, last_txn_id=2360626>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD 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Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5573, rt_number=54898, queue=Problems, subject=Zabbix application failure, ticket_status=closed, client=Quickline, priority=62, created=2025-05-21 06:07:39, last_txn_id=2341602>, <Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5575, rt_number=54901, queue=Problems, subject=Backup issues thames -> mersey, ticket_status=closed, client=Internal, priority=42, created=2025-05-21 08:33:04, last_txn_id=0>, <Ticket(id=5576, rt_number=54902, queue=Problems, subject=crylonlis001/2.crystal.local Pacemaker CRM event, ticket_status=closed, client=Crystal Units, priority=60, created=2025-05-21 08:54:06, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, 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Work - Affecting STAR Servers, ticket_status=closed, client=Sucden, priority=61, created=2025-05-23 12:23:23, last_txn_id=0>, <Ticket(id=5606, rt_number=54933, queue=Requests, subject=Alex, ticket_status=closed, client=AskBio, priority=60, created=2025-05-23 16:02:37, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 23), 'start': datetime.date(2025, 5, 19), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-23&start=2025-05-19' [GET]>

Triage response

19 May - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 09:31:02.526674	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526724	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526737	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526745	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526753	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526760	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526766	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526772	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526778	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526783	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526789	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526795	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526801	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526807	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526813	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526819	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526824	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526829	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526838	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526843	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526849	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526855	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526860	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526867	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526874	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526880	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526885	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526891	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526897	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526902	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526908	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526913	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526919	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526927	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526932	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526938	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526943	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526949	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526989	xxx	./services/model.py:838
DEBUG	2026-03-27 09:31:02.526997	xxx	./services/model.py:838