Triage response

19 May - 23 May

RT	Created	Time in Triage	Client	Subject
54566	15 Apr, 13:48	0h 10m	Aston Matthews	Support Tree / Aston Matthews - Linux Support
54754	07 May, 13:09	0h 05m	Gravytrain	Client business continuity + security queries
54878	19 May, 08:36	0h 04m	AskBio	Gitlab / docker builds in CI
54879	19 May, 08:37	0h 01m	Internal	WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54881	19 May, 13:06	0h 06m	OpenCorporates	Please remove from any systems
54882	19 May, 14:05	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/projects
54886	20 May, 08:09	0h 10m	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54888	20 May, 10:03	0h 00m	OpenCorporates	Storage warning: /var/lib/docker on build2.opencorporates.internal
54889	20 May, 10:48	0h 06m	Gravytrain	Options for migrating a WordPress site from dedicated EC2 instance
54890	20 May, 11:00	0h 05m	BD Group	403 HTTP Response Queries
54891	20 May, 11:57	0h 00m	TCV	CRITICAL: System Health: Systemd State on it.tcv.org.uk
54892	20 May, 14:02	0h 20m	AskBio	Handling prompt.synpromics.com URLs
54893	20 May, 15:49	0h 08m	OpenCorporates	Bot2 Cert
54894	20 May, 16:00	0h 02m	Quickline	Zabbix Server Memory Utilization
54895	20 May, 17:39	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54898	21 May, 06:07	0h 25m	Quickline	Zabbix application failure
54900	21 May, 07:43	0h 09m	JISC	OpenAthens patching for l01 and l02
54901	21 May, 08:33	0h 11m	Internal	Backup issues thames -> mersey
54902	21 May, 08:54	0h 01m	Crystal Units	crylonlis001/2.crystal.local Pacemaker CRM event
54904	21 May, 12:40	0h 20m	AskBio	Science Drive mounts
54905	21 May, 15:24	0h 09m	AskBio	pipenv
54912	22 May, 09:25	0h 09m	Quickline	Zabbix Reboot
54913	22 May, 09:49	0h 03m	AskBio	pipenv venv location
54926	22 May, 17:49	0h 01m	Internal	Make TCL test website live and move existing
54928	23 May, 08:02	1h 09m	Tusk IC	Storage critical: fast-scratch on mammoth.tusknet
54932	23 May, 12:23	0h 10m	Sucden	Weekend Work - Affecting STAR Servers
54933	23 May, 16:02	0h 05m	AskBio	Alex

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	35.012 msec
System CPU time	3.773 msec
Total CPU time	38.785 msec
Elapsed time	61.124 msec
Context switches	54 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&start=2025-05-19
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-23'
'start'	'2025-05-19'

Variable	Value
data	[<Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5461, rt_number=54754, queue=Sales, subject=Client business continuity + security queries, ticket_status=resolved, client=Gravytrain, priority=46, created=2025-05-07 13:09:16, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5556, rt_number=54881, queue=Requests, subject=Please remove from any systems, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-19 13:06:39, last_txn_id=0>, <Ticket(id=5557, rt_number=54882, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/projects, ticket_status=closed, client=OGT, priority=41, created=2025-05-19 14:05:58, last_txn_id=0>, <Ticket(id=5561, rt_number=54886, queue=Requests, subject=Systemd State on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-20 08:09:03, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5564, rt_number=54889, queue=Sales, subject=Options for migrating a WordPress site from dedicated EC2 instance, ticket_status=resolved, client=Gravytrain, priority=45, created=2025-05-20 10:48:38, last_txn_id=2360626>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5566, rt_number=54891, queue=Problems, subject=CRITICAL: System Health: Systemd State on it.tcv.org.uk, ticket_status=closed, client=TCV, priority=40, created=2025-05-20 11:57:49, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5568, rt_number=54893, queue=Requests, subject=Bot2 Cert, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 15:49:35, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5573, rt_number=54898, queue=Problems, subject=Zabbix application failure, ticket_status=closed, client=Quickline, priority=62, created=2025-05-21 06:07:39, last_txn_id=2341602>, <Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5575, rt_number=54901, queue=Problems, subject=Backup issues thames -> mersey, ticket_status=closed, client=Internal, priority=42, created=2025-05-21 08:33:04, last_txn_id=0>, <Ticket(id=5576, rt_number=54902, queue=Problems, subject=crylonlis001/2.crystal.local Pacemaker CRM event, ticket_status=closed, client=Crystal Units, priority=60, created=2025-05-21 08:54:06, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5587, rt_number=54913, queue=Requests, subject=pipenv venv location, ticket_status=closed, client=AskBio, priority=62, created=2025-05-22 09:49:59, last_txn_id=0>, <Ticket(id=5599, rt_number=54926, queue=Requests, subject=Make TCL test website live and move existing , ticket_status=closed, client=Internal, priority=0, created=2025-05-22 17:49:28, last_txn_id=0>, <Ticket(id=5601, rt_number=54928, queue=Problems, subject=Storage critical: fast-scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-23 08:02:16, last_txn_id=0>, <Ticket(id=5605, rt_number=54932, queue=Requests, subject=Weekend Work - Affecting STAR Servers, ticket_status=closed, client=Sucden, priority=61, created=2025-05-23 12:23:23, last_txn_id=0>, <Ticket(id=5606, rt_number=54933, queue=Requests, subject=Alex, ticket_status=closed, client=AskBio, priority=60, created=2025-05-23 16:02:37, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 23), 'start': datetime.date(2025, 5, 19), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-23&start=2025-05-19' [GET]>

Triage response

19 May - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:17:20.721372	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721429	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721440	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721448	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721454	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721461	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721468	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721474	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721480	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721485	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721490	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721496	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721501	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721506	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721511	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721517	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721530	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721536	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721541	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721546	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721551	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721555	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721560	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721564	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721569	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721574	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721579	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721584	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721589	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721595	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721600	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721605	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721609	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721614	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721619	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721624	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721629	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721634	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721638	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.721643	xxx	./services/model.py:838