Triage response

21 May

RT	Created	Time in Triage	Client	Subject
54898	21 May, 06:07	0h 25m	Quickline	Zabbix application failure
54900	21 May, 07:43	0h 09m	JISC	OpenAthens patching for l01 and l02
54901	21 May, 08:33	0h 11m	Internal	Backup issues thames -> mersey
54902	21 May, 08:54	0h 01m	Crystal Units	crylonlis001/2.crystal.local Pacemaker CRM event
54904	21 May, 12:40	0h 20m	AskBio	Science Drive mounts
54905	21 May, 15:24	0h 09m	AskBio	pipenv

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	11.627 msec
System CPU time	0.000 msec
Total CPU time	11.627 msec
Elapsed time	28.619 msec
Context switches	11 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-21&start=2025-05-21
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-21'
'start'	'2025-05-21'

Variable	Value
data	[<Ticket(id=5573, rt_number=54898, queue=Problems, subject=Zabbix application failure, ticket_status=closed, client=Quickline, priority=62, created=2025-05-21 06:07:39, last_txn_id=2341602>, <Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5575, rt_number=54901, queue=Problems, subject=Backup issues thames -> mersey, ticket_status=closed, client=Internal, priority=42, created=2025-05-21 08:33:04, last_txn_id=0>, <Ticket(id=5576, rt_number=54902, queue=Problems, subject=crylonlis001/2.crystal.local Pacemaker CRM event, ticket_status=closed, client=Crystal Units, priority=60, created=2025-05-21 08:54:06, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 21), 'start': datetime.date(2025, 5, 21), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-21&start=2025-05-21' [GET]>

Triage response

21 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 09:32:20.670610	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670664	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670677	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670686	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670693	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670700	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670707	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670713	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670719	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670725	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670732	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670738	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670744	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670751	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670758	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670766	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670772	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670779	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670785	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670791	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670797	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670803	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670810	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670815	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670822	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670828	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670834	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670841	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670847	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670853	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670860	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670866	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670872	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670879	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670885	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670892	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670898	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670905	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670911	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670918	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670929	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670938	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670944	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670950	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670957	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670963	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670969	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670975	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670981	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670988	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.670995	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671001	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671008	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671014	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671021	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671027	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671033	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671039	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671045	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671051	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671057	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671064	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671069	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671081	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671088	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671094	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671101	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671108	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671114	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671120	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671127	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671133	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671139	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671145	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671151	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671157	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671163	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671170	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671176	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671182	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671188	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671194	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671200	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671206	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671221	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671227	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671233	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671240	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671246	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671252	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671258	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671264	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671270	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671277	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671283	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671289	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671296	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671302	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671308	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671314	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671320	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671326	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671332	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671339	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671351	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671358	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671364	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671371	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671377	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671384	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671390	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671396	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671402	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671408	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671415	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671420	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671426	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671432	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671439	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671446	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671453	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671459	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671474	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671481	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671488	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671494	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671501	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671508	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671514	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671521	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671527	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671534	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671541	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671547	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671555	xxx	./services/model.py:838
DEBUG	2026-03-27 09:32:20.671561	xxx	./services/model.py:838