Triage response

12 May - 16 May

RT	Created	Time in Triage	Client	Subject
54599	22 Apr, 10:40	0h 28m	TCV	TCV DNS performance
54782	09 May, 21:34	0h 10m	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54783	10 May, 10:14	0h 44m	Sucden	interstar01/3.sucden.co.uk Systemd State
54784	11 May, 14:05	0h 32m	Kahootz	CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54787	12 May, 08:05	0h 02m	AskBio	edb-mull.askbio.com config/timeouts
54788	12 May, 08:50	0h 00m	Internal	[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54789	12 May, 09:12	0h 01m	Tusk IC	mammoth.tusknet disk volume usage /srv/scratch
54790	12 May, 13:11	0h 06m	eTherapeutics	DGX SSH keys
54791	12 May, 13:53	0h 07m	TCV	Mail forwarding for 2 new queues
54793	12 May, 17:44	0h 01m	Novadata	arcturus failed system updates
54796	13 May, 08:29	0h 00m	Novadata	arcturus.novadata.internal disk volume usage /home
54797	13 May, 08:38	0h 05m	Lantech	IPA-M3 Database backup schedule
54798	13 May, 08:39	0h 01m	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged config
54799	13 May, 08:54	0h 01m	OGT	*.ogtip.com connectivity issue
54801	13 May, 10:18	0h 13m	AskBio	prompt docker container / service problem
54836	13 May, 13:09	0h 05m	Internal	Problem uploading document to wiki
54837	13 May, 14:27	0h 10m	AskBio	Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54838	13 May, 15:30	0h 01m	AskBio	AskBio Highly Available Reverse Proxy
54839	13 May, 16:30	0h 01m	NFW	nfwgs2.nfw.internal spamd/spamassassin configuration issue
54840	13 May, 16:49	0h 00m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54841	13 May, 16:52	0h 00m	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
54842	13 May, 20:08	0h 35m	AskBio	New Server and BMC IPs
54844	14 May, 08:40	0h 01m	Kahootz	oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot
54845	14 May, 09:47	0h 01m	Cambridge Flow Solutions	cfsj0*.cfs connection lost
54846	14 May, 10:46	0h 01m	OGT	*.ogtip.com connectivity issue
54848	14 May, 11:42	0h 01m	OpenCorporates	WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54849	14 May, 11:58	0h 01m	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54851	14 May, 14:50	0h 08m	Kahootz	Replacement fileServer Quotes
54852	14 May, 14:54	0h 04m	eTherapeutics	Gitlab issues
54853	14 May, 14:57	0h 02m	Sucden	Critical Vulnerability showing in Qualys after patching cycle.
54854	14 May, 15:12	0h 06m	AskBio	Connection issues to servers after IP reassignment
54857	15 May, 07:52	1h 49m	None	Explore Our 3M Tape Solutions – Tailored for Tiger Computing
54858	15 May, 09:42	0h 07m	Geograph	Container Registry Cache (was: Site offline)
54860	15 May, 11:24	0h 00m	OpenCorporates	Find a replacement for git3 SSH back-door
54861	15 May, 12:53	0h 11m	AskBio	RDrive mount
54863	15 May, 15:58	0h 02m	Kahootz	Kernel update on Oscar and Papa
54864	15 May, 16:37	1h 31m	Internal	Message - Ross Fraser \| Askbio \| 01600 483484
54865	16 May, 08:11	0h 05m	Internal	mersey.tiger-computing.co.uk systems backups failed
54867	16 May, 09:51	0h 05m	AskBio	Login Failure
54869	16 May, 11:53	0h 15m	AskBio	cc'd tickets
54871	16 May, 14:19	0h 01m	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
54872	16 May, 14:39	0h 01m	AskBio	time on EDB-LAB-Skye

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	38.254 msec
System CPU time	0.248 msec
Total CPU time	38.502 msec
Elapsed time	58.105 msec
Context switches	56 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-16&start=2025-05-12
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-16'
'start'	'2025-05-12'

Variable	Value
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queue=Requests, subject=Problem uploading document to wiki, ticket_status=closed, client=Internal, priority=0, created=2025-05-13 13:09:17, last_txn_id=0>, <Ticket(id=5512, rt_number=54837, queue=Requests, subject=Root Passwords for Darkmatter, MacLoud, Talisker, Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 14:27:37, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5514, rt_number=54839, queue=Problems, subject=nfwgs2.nfw.internal spamd/spamassassin configuration issue, ticket_status=closed, client=NFW, priority=44, created=2025-05-13 16:30:07, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5516, rt_number=54841, queue=Problems, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-05-13 16:52:38, last_txn_id=0>, <Ticket(id=5517, rt_number=54842, queue=Requests, subject=New Server and BMC IPs, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 20:08:45, last_txn_id=0>, <Ticket(id=5519, rt_number=54844, queue=Problems, subject=oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot , ticket_status=closed, client=Kahootz, priority=60, created=2025-05-14 08:40:24, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5521, rt_number=54846, queue=Requests, subject=*.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=40, 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 16), 'start': datetime.date(2025, 5, 12), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-16&start=2025-05-12' [GET]>

Triage response

12 May - 16 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:17:20.105375	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105423	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105434	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105441	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105448	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105453	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105459	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105467	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105474	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105479	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105492	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105498	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105503	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105508	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105513	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105519	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105532	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105539	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105546	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105552	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105558	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105564	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105570	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105577	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:20.105584	xxx	./services/model.py:838
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