Triage response

14 Apr - 16 May

RT Created Time in Triage Client Subject
53060 04 Dec, 09:38 0h 03m Econic Bio Econic Bio
54185 20 Mar, 13:42 0h 08m AskBio Gitlab move
54198 21 Mar, 11:20 0h 29m OpenCorporates Support for OC web and api
54506 14 Apr, 00:20 0 AskBio edb-coll: restic-home-backup.service fails
54509 14 Apr, 09:17 0h 01m OGT Borg backup running long
54510 14 Apr, 09:25 0h 02m AskBio Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512 14 Apr, 09:56 0h 01m AskBio Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54513 14 Apr, 10:01 0h 00m Trident Honda Storage alert: / on smbfs1.trident.lan
54515 14 Apr, 11:29 0h 07m OpenCorporates Openc API - Release code to pre-production environment
54519 14 Apr, 14:18 0h 03m OpenCorporates Openc API - GitHub repo, remove CircleCI
54520 14 Apr, 14:27 0h 18m AskBio /tmp cleared on Coll, Jura, Mull and Iona
54521 14 Apr, 15:30 0h 13m Internal Opening PDFs in Thunderbird before sending email
54561 15 Apr, 07:50 1h 10m BD Group Admin.efiling.co.uk
54565 15 Apr, 13:36 0h 01m OGT /srv on blaney.internal.ogtip.com is at 91% utilisation
54567 15 Apr, 13:56 0h 01m OpenCorporates OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54568 15 Apr, 14:29 0h 01m Internal WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
54569 15 Apr, 16:28 0h 01m TCV mis.tcv.org.uk is unreachable
54570 15 Apr, 17:57 0h 02m Sucden /var on duffman.sucden.co.uk
54573 16 Apr, 08:28 0h 03m None Stephen invites you to join OpenCorporates
54574 16 Apr, 08:32 0h 02m OpenCorporates Better uptime
54575 16 Apr, 10:35 0h 02m OpenCorporates OpenC - GitHub PR to deploy code to PreProd environment
54576 16 Apr, 10:46 0h 05m BD Group PEN Tests
54577 16 Apr, 10:48 0h 01m eTherapeutics CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54580 16 Apr, 15:40 0h 03m OpenCorporates OpenC - GitHub PR to deploy release 1.1.5 to Production
54582 16 Apr, 17:55 0h 01m Quickline DNS issues on aql-svr-zabbix-app.quickline.co.uk
54586 17 Apr, 09:42 0h 03m Internal WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54588 17 Apr, 09:55 0h 01m Reigate College Backups cannot reach rc-mss.reigate.ac.uk
54590 17 Apr, 15:03 0h 22m Internal Message - Mike | Novadata Solutions | 07780 672509
54591 17 Apr, 15:32 0h 02m Novadata X2go connection failure
54598 22 Apr, 09:45 0h 13m Gravytrain prod.gt1.grvytrn.co.uk disk full
54599 22 Apr, 10:40 0h 28m TCV TCV DNS performance
54600 22 Apr, 11:45 0h 05m Entrepreneurs Circle Urgent Update Required: IP Address Change for New HQ
54601 22 Apr, 12:29 0h 03m OpenCorporates Frontend Redis Dump
54603 22 Apr, 15:46 0h 11m Sysdoc URL Change for pipelines
54607 23 Apr, 09:33 0h 03m Tusk IC 'arpanpal' gid
54608 23 Apr, 10:04 0h 05m Sucden Service Removals
54615 24 Apr, 08:34 0h 12m Kahootz Daily dashboard (RT-34259) empty again
54618 24 Apr, 12:01 0h 05m OpenCorporates web / api / frontend redis
54619 24 Apr, 12:07 0h 00m Global Brands CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54621 24 Apr, 14:18 0h 02m OpenCorporates Frontend Sentinels
54622 24 Apr, 15:17 0h 05m BD Group IP Whitelisting
54623 24 Apr, 13:33 0h 03m OGT blaney.internal.ogtip.com disk volume usage /srv
54624 24 Apr, 21:58 0h 32m OpenCorporates [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54634 25 Apr, 12:15 0h 07m Kahootz Puppet config
54635 25 Apr, 17:05 0h 00m Kahootz CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54638 28 Apr, 02:16 0h 14m BD Group ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54639 28 Apr, 08:39 0h 01m eTherapeutics dgx2.internal.etherapeutics.co.uk volume usage /
54646 28 Apr, 12:55 0h 04m BD Group CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54647 28 Apr, 12:59 0h 02m Azura Ocado Firewall
54648 28 Apr, 13:38 0h 05m Tusk IC TUSK IC: Linux password reset
54649 28 Apr, 14:09 0h 08m AskBio Gitlab runners
54651 28 Apr, 14:58 0h 06m Tusk IC change user passwords
54652 28 Apr, 15:58 0h 00m Tusk IC DOWN: *.tusknet
54654 28 Apr, 17:24 0h 03m Cambridge Flow Solutions cfsj01 node reboot
54655 28 Apr, 21:46 0 OpenCorporates [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54656 28 Apr, 21:47 0h 01m OpenCorporates CRITICAL: Check Ceph Health on san1.opencorporates.internal
54658 29 Apr, 08:59 0h 05m Sysdoc Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment
54660 29 Apr, 13:42 0h 03m AskBio docker version on iona/mull/coll/jura
54662 30 Apr, 07:33 0h 06m TCV TCV-Web4 PHP
54663 30 Apr, 09:59 0h 02m AskBio group change for Andrew Kirkwood
54664 30 Apr, 11:44 0h 04m Internal AskBio – Vendor IT Security Questionnaire
54665 30 Apr, 11:58 0h 07m Kahootz EC private key for a client TLS certificate
54666 30 Apr, 13:37 0h 01m Sucden *.sucden.co.uk unmerged configuration files
54667 30 Apr, 15:53 0h 08m TCV mis.tcv.org.uk
54669 01 May, 00:10 0h 07m Quickline aql-svr-zabbix-app: failed system updates
54670 01 May, 08:22 0h 02m ERF Electrical FTP Access - erfelectrical.co.uk / erfmakingme
54671 01 May, 08:45 0h 01m TCV WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54672 01 May, 09:15 0h 03m Kahootz Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.
54673 01 May, 09:44 0h 00m Internal WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54674 01 May, 10:49 0h 01m AskBio WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com
54676 01 May, 14:08 0h 01m Internal Puppet checking-in on woodlands.midnighthax.com
54678 02 May, 07:33 0h 16m Cambridge Flow Solutions Ansys issue and move SLURM master
54680 02 May, 08:59 0h 05m Internal CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com
54681 02 May, 09:52 0h 02m AskBio Http to https
54684 02 May, 13:35 0h 01m AskBio edb-lab-skye.askbio.com storage volume usage /
54693 05 May, 00:00 0h 20m Ingeus Ingeus: login to Azure
54697 06 May, 09:16 0h 00m DLS Plastics WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54699 06 May, 09:30 0h 00m Tusk IC DOWN: *.tusknet
54736 06 May, 12:41 0h 07m ITC Compliance DR Testing
54737 06 May, 14:22 0h 28m AskBio PromPT runner and server monitoring on Iona
54738 06 May, 14:25 0h 12m Gravytrain app.prod.bf1.grvytrn.co.uk
54739 06 May, 14:26 0h 11m Gravytrain app.prod.qs1.grvytrn.co.uk
54740 06 May, 14:30 0h 07m Gravytrain prod.gt1.grvytrn.co.uk
54741 06 May, 14:32 0h 05m Gravytrain web.prod.bf2.bedfordinsurance.co.uk
54748 07 May, 08:04 0h 10m Tusk IC new sudo user
54749 07 May, 08:10 0h 19m JISC Re: Google Cloud Armor WAF Implementation Testing
54751 07 May, 09:15 0h 01m Cirencester College Remove from support: ccweb02,ccweb03,ccsitert
54752 07 May, 10:12 0h 01m Lantech Liaising in relation to IPA moodle.ipa.ie
54754 07 May, 13:09 0h 02m Gravytrain Client business continuity + security queries
54755 07 May, 15:05 0h 31m AskBio prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54756 07 May, 16:35 0h 05m AskBio Gitlab group access token as ENV variable?
54757 07 May, 18:10 0 AskBio CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54760 08 May, 08:16 0h 02m TCV RT mail not working
54761 08 May, 08:48 0h 00m Internal [FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54766 08 May, 12:00 0h 26m Quickline RADIUS
54771 08 May, 16:47 0h 21m Sucden Star Hardware Decommission - Phase 2
54772 08 May, 18:34 0 Internal I can't send encrypted email
54774 09 May, 00:00 0 Sylvera Sylvera monthly backup check and tape swap
54775 09 May, 08:33 0h 03m OpenCorporates CRITICAL: Systemd State on sql13.opencorporates.internal
54778 09 May, 09:46 0h 06m Quickline Drive Filling - RADIUS
54779 09 May, 11:12 0h 01m eTherapeutics WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54782 09 May, 21:34 0h 10m BD Group ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54783 10 May, 10:14 0h 44m Sucden interstar01/3.sucden.co.uk Systemd State
54784 11 May, 14:05 0h 32m Kahootz CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54787 12 May, 08:05 0h 02m AskBio edb-mull.askbio.com config/timeouts
54788 12 May, 08:50 0h 00m Internal [FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54789 12 May, 09:12 0h 01m Tusk IC mammoth.tusknet disk volume usage /srv/scratch
54790 12 May, 13:11 0h 06m eTherapeutics DGX SSH keys
54791 12 May, 13:53 0h 07m TCV Mail forwarding for 2 new queues
54793 12 May, 17:44 0h 01m Novadata arcturus failed system updates
54796 13 May, 08:29 0h 00m Novadata arcturus.novadata.internal disk volume usage /home
54797 13 May, 08:38 0h 05m Lantech IPA-M3 Database backup schedule
54798 13 May, 08:39 0h 01m Gravytrain app.prod.qs1.grvytrn.co.uk unmerged config
54799 13 May, 08:54 0h 01m OGT *.ogtip.com connectivity issue
54801 13 May, 10:18 0h 13m AskBio prompt docker container / service problem
54836 13 May, 13:09 0h 05m Internal Problem uploading document to wiki
54837 13 May, 14:27 0h 10m AskBio Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54838 13 May, 15:30 0h 01m AskBio AskBio Highly Available Reverse Proxy
54839 13 May, 16:30 0h 01m NFW nfwgs2.nfw.internal spamd/spamassassin configuration issue
54840 13 May, 16:49 0h 00m Gravytrain WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54841 13 May, 16:52 0h 00m Quickline CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
54842 13 May, 20:08 0h 35m AskBio New Server and BMC IPs
54844 14 May, 08:40 0h 01m Kahootz oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot
54845 14 May, 09:47 0h 01m Cambridge Flow Solutions cfsj0*.cfs connection lost
54846 14 May, 10:46 0h 01m OGT *.ogtip.com connectivity issue
54848 14 May, 11:42 0h 01m OpenCorporates WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54849 14 May, 11:58 0h 01m Tusk IC CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54851 14 May, 14:50 0h 08m Kahootz Replacement fileServer Quotes
54852 14 May, 14:54 0h 04m eTherapeutics Gitlab issues
54853 14 May, 14:57 0h 02m Sucden Critical Vulnerability showing in Qualys after patching cycle.
54854 14 May, 15:12 0h 06m AskBio Connection issues to servers after IP reassignment
54857 15 May, 07:52 1h 49m None Explore Our 3M Tape Solutions – Tailored for Tiger Computing
54858 15 May, 09:42 0h 07m Geograph Container Registry Cache (was: Site offline)
54860 15 May, 11:24 0h 00m OpenCorporates Find a replacement for git3 SSH back-door
54861 15 May, 12:53 0h 11m AskBio RDrive mount
54863 15 May, 15:58 0h 02m Kahootz Kernel update on Oscar and Papa
54864 15 May, 16:37 1h 31m Internal Message - Ross Fraser | Askbio | 01600 483484
54865 16 May, 08:11 0h 05m Internal mersey.tiger-computing.co.uk systems backups failed
54867 16 May, 09:51 0h 05m AskBio Login Failure
54869 16 May, 11:53 0h 15m AskBio cc'd tickets
54871 16 May, 14:19 0h 01m Trident Honda smbfs1.trident.lan high disk usage /svr (sdb)
54872 16 May, 14:39 0h 01m AskBio time on EDB-LAB-Skye

git hash: master (6c029d07)