Triage response

05 May - 09 May

RT	Created	Time in Triage	Client	Subject
54693	05 May, 00:00	0h 20m	Ingeus	Ingeus: login to Azure
54697	06 May, 09:16	0h 00m	DLS Plastics	WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54699	06 May, 09:30	0h 00m	Tusk IC	DOWN: *.tusknet
54736	06 May, 12:41	0h 07m	ITC Compliance	DR Testing
54737	06 May, 14:22	0h 28m	AskBio	PromPT runner and server monitoring on Iona
54738	06 May, 14:25	0h 12m	Gravytrain	app.prod.bf1.grvytrn.co.uk
54739	06 May, 14:26	0h 11m	Gravytrain	app.prod.qs1.grvytrn.co.uk
54740	06 May, 14:30	0h 07m	Gravytrain	prod.gt1.grvytrn.co.uk
54741	06 May, 14:32	0h 05m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk
54748	07 May, 08:04	0h 10m	Tusk IC	new sudo user
54749	07 May, 08:10	0h 19m	JISC	Re: Google Cloud Armor WAF Implementation Testing
54751	07 May, 09:15	0h 01m	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert
54752	07 May, 10:12	0h 01m	Lantech	Liaising in relation to IPA moodle.ipa.ie
54754	07 May, 13:09	0h 02m	Gravytrain	Client business continuity + security queries
54755	07 May, 15:05	0h 31m	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54756	07 May, 16:35	0h 05m	AskBio	Gitlab group access token as ENV variable?
54757	07 May, 18:10	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54760	08 May, 08:16	0h 02m	TCV	RT mail not working
54761	08 May, 08:48	0h 00m	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54766	08 May, 12:00	0h 26m	Quickline	RADIUS
54771	08 May, 16:47	0h 21m	Sucden	Star Hardware Decommission - Phase 2
54772	08 May, 18:34	0	Internal	I can't send encrypted email
54774	09 May, 00:00	0	Sylvera	Sylvera monthly backup check and tape swap
54775	09 May, 08:33	0h 03m	OpenCorporates	CRITICAL: Systemd State on sql13.opencorporates.internal
54778	09 May, 09:46	0h 06m	Quickline	Drive Filling - RADIUS
54779	09 May, 11:12	0h 01m	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54782	09 May, 21:34	0	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.575 msec
System CPU time	3.940 msec
Total CPU time	36.515 msec
Elapsed time	62.776 msec
Context switches	33 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-09&start=2025-05-05
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-09'
'start'	'2025-05-05'

Variable	Value
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, ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5467, rt_number=54760, queue=Problems, subject=RT mail not working , ticket_status=closed, client=TCV, priority=41, created=2025-05-08 08:16:13, last_txn_id=2333870>, <Ticket(id=5468, rt_number=54761, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring, ticket_status=closed, client=Internal, priority=50, created=2025-05-08 08:48:28, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5479, rt_number=54772, queue=Problems, subject=I can't send encrypted email , ticket_status=closed, client=Internal, priority=45, created=2025-05-08 18:34:29, last_txn_id=0>, <Ticket(id=5481, rt_number=54774, queue=Triage, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-05-09 00:00:04, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=5489, rt_number=54782, queue=Requests, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=63, created=2025-05-09 21:34:15, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 9), 'start': datetime.date(2025, 5, 5), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-09&start=2025-05-05' [GET]>

Triage response

05 May - 09 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 12:29:38.597060	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597116	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597146	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597156	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597165	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597172	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597179	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597186	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597193	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597200	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597207	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597214	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597220	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597227	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597233	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597240	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597246	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597253	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597259	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597265	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597271	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597278	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597285	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597292	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597299	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597306	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597313	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597319	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597327	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597333	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597340	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597346	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597353	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597359	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597365	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597372	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597378	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597385	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597392	xxx	./services/model.py:838
DEBUG	2026-03-27 12:29:38.597398	xxx	./services/model.py:838