Triage response

28 Apr - 02 May

RT	Created	Time in Triage	Client	Subject
54185	20 Mar, 13:42	0h 08m	AskBio	Gitlab move
54638	28 Apr, 02:16	0h 14m	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54639	28 Apr, 08:39	0h 01m	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
54646	28 Apr, 12:55	0h 04m	BD Group	CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54647	28 Apr, 12:59	0h 02m	Azura	Ocado Firewall
54648	28 Apr, 13:38	0h 05m	Tusk IC	TUSK IC: Linux password reset
54649	28 Apr, 14:09	0h 08m	AskBio	Gitlab runners
54651	28 Apr, 14:58	0h 06m	Tusk IC	change user passwords
54652	28 Apr, 15:58	0h 00m	Tusk IC	DOWN: *.tusknet
54654	28 Apr, 17:24	0h 03m	Cambridge Flow Solutions	cfsj01 node reboot
54655	28 Apr, 21:46	0	OpenCorporates	[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54656	28 Apr, 21:47	0h 01m	OpenCorporates	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54658	29 Apr, 08:59	0h 05m	Sysdoc	Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment
54660	29 Apr, 13:42	0h 03m	AskBio	docker version on iona/mull/coll/jura
54662	30 Apr, 07:33	0h 06m	TCV	TCV-Web4 PHP
54663	30 Apr, 09:59	0h 02m	AskBio	group change for Andrew Kirkwood
54664	30 Apr, 11:44	0h 04m	Internal	AskBio – Vendor IT Security Questionnaire
54665	30 Apr, 11:58	0h 07m	Kahootz	EC private key for a client TLS certificate
54666	30 Apr, 13:37	0h 01m	Sucden	*.sucden.co.uk unmerged configuration files
54667	30 Apr, 15:53	0h 08m	TCV	mis.tcv.org.uk
54669	01 May, 00:10	0h 07m	Quickline	aql-svr-zabbix-app: failed system updates
54670	01 May, 08:22	0h 02m	ERF Electrical	FTP Access - erfelectrical.co.uk / erfmakingme
54671	01 May, 08:45	0h 01m	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54672	01 May, 09:15	0h 03m	Kahootz	Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.
54673	01 May, 09:44	0h 00m	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54674	01 May, 10:49	0h 01m	AskBio	WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com
54676	01 May, 14:08	0h 01m	Internal	Puppet checking-in on woodlands.midnighthax.com
54678	02 May, 07:33	0h 16m	Cambridge Flow Solutions	Ansys issue and move SLURM master
54680	02 May, 08:59	0h 05m	Internal	CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com
54681	02 May, 09:52	0h 02m	AskBio	Http to https
54684	02 May, 13:35	0h 01m	AskBio	edb-lab-skye.askbio.com storage volume usage /

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	40.329 msec
System CPU time	4.171 msec
Total CPU time	44.500 msec
Elapsed time	68.850 msec
Context switches	45 voluntary, 19 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-02&start=2025-04-28
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-02'
'start'	'2025-04-28'

Variable	Value
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erfelectrical.co.uk / erfmakingme, ticket_status=closed, client=ERF Electrical, priority=44, created=2025-05-01 08:22:46, last_txn_id=0>, <Ticket(id=5378, rt_number=54671, queue=Problems, subject=WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=42, created=2025-05-01 08:45:54, last_txn_id=0>, <Ticket(id=5379, rt_number=54672, queue=Requests, subject=Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar., ticket_status=closed, client=Kahootz, priority=61, created=2025-05-01 09:15:50, last_txn_id=0>, <Ticket(id=5380, rt_number=54673, queue=Requests, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 09:44:01, last_txn_id=0>, <Ticket(id=5381, rt_number=54674, queue=Problems, subject=WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-01 10:49:08, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5385, rt_number=54678, queue=Requests, subject=Ansys issue and move SLURM master, ticket_status=closed, client=Cambridge Flow Solutions, priority=43, created=2025-05-02 07:33:47, last_txn_id=2330563>, <Ticket(id=5387, rt_number=54680, queue=Problems, subject=CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-05-02 08:59:40, last_txn_id=0>, <Ticket(id=5388, rt_number=54681, queue=Requests, subject=Http to https , ticket_status=closed, client=AskBio, priority=41, created=2025-05-02 09:52:53, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, queue=Incidents, subject=edb-lab-skye.askbio.com storage volume usage /, ticket_status=closed, client=AskBio, priority=80, created=2025-05-02 13:35:57, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 2), 'start': datetime.date(2025, 4, 28), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-05-02&start=2025-04-28' [GET]>

Triage response

28 Apr - 02 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 14:14:28.734686	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734777	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734790	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734798	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734806	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734813	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734820	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734827	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734834	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734842	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734849	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734856	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734863	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734870	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734876	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734883	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734890	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734897	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734903	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734918	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734925	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734931	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734938	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734944	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734951	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734957	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734963	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734970	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734976	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734983	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734990	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.734996	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735002	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735009	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735015	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735022	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735028	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735034	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735040	xxx	./services/model.py:838
DEBUG	2026-03-27 14:14:28.735047	xxx	./services/model.py:838