Triage response

21 Apr - 25 Apr

RT	Created	Time in Triage	Client	Subject
53060	04 Dec, 09:38	0h 03m	Econic Bio	Econic Bio
54598	22 Apr, 09:45	0h 13m	Gravytrain	prod.gt1.grvytrn.co.uk disk full
54599	22 Apr, 10:40	0h 05m	TCV	TCV DNS performance
54600	22 Apr, 11:45	0h 05m	Entrepreneurs Circle	Urgent Update Required: IP Address Change for New HQ
54601	22 Apr, 12:29	0h 03m	OpenCorporates	Frontend Redis Dump
54603	22 Apr, 15:46	0h 11m	Sysdoc	URL Change for pipelines
54607	23 Apr, 09:33	0h 03m	Tusk IC	'arpanpal' gid
54608	23 Apr, 10:04	0h 05m	Sucden	Service Removals
54615	24 Apr, 08:34	0h 12m	Kahootz	Daily dashboard (RT-34259) empty again
54618	24 Apr, 12:01	0h 05m	OpenCorporates	web / api / frontend redis
54619	24 Apr, 12:07	0h 00m	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54621	24 Apr, 14:18	0h 02m	OpenCorporates	Frontend Sentinels
54622	24 Apr, 15:17	0h 05m	BD Group	IP Whitelisting
54623	24 Apr, 13:33	0h 03m	OGT	blaney.internal.ogtip.com disk volume usage /srv
54624	24 Apr, 21:58	0h 32m	OpenCorporates	[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54634	25 Apr, 12:15	0h 07m	Kahootz	Puppet config
54635	25 Apr, 17:05	0h 00m	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.134 msec
System CPU time	3.974 msec
Total CPU time	24.108 msec
Elapsed time	42.393 msec
Context switches	31 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&start=2025-04-21
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-25'
'start'	'2025-04-21'

Variable	Value
data	[<Ticket(id=3899, rt_number=53060, queue=Requests, subject=Econic Bio, ticket_status=closed, client=Econic Bio, priority=9, created=2024-12-04 09:38:20, last_txn_id=2294504>, <Ticket(id=5303, rt_number=54598, queue=Requests, subject=prod.gt1.grvytrn.co.uk disk full, ticket_status=closed, client=Gravytrain, priority=41, created=2025-04-22 09:45:21, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5305, rt_number=54600, queue=Requests, subject=Urgent Update Required: IP Address Change for New HQ, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-04-22 11:45:54, last_txn_id=0>, <Ticket(id=5306, rt_number=54601, queue=Requests, subject=Frontend Redis Dump, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-04-22 12:29:50, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5312, rt_number=54607, queue=Requests, subject='arpanpal' gid , ticket_status=closed, client=Tusk IC, priority=1, created=2025-04-23 09:33:10, last_txn_id=0>, <Ticket(id=5313, rt_number=54608, queue=Requests, subject=Service Removals, ticket_status=closed, client=Sucden, priority=0, created=2025-04-23 10:04:28, last_txn_id=0>, <Ticket(id=5320, rt_number=54615, queue=Requests, subject=Daily dashboard (RT-34259) empty again, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-24 08:34:28, last_txn_id=0>, <Ticket(id=5323, rt_number=54618, queue=Requests, subject=web / api / frontend redis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 12:01:04, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5326, rt_number=54621, queue=Requests, subject=Frontend Sentinels, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 14:18:44, last_txn_id=0>, <Ticket(id=5327, rt_number=54622, queue=Requests, subject=IP Whitelisting, ticket_status=closed, client=BD Group, priority=41, created=2025-04-24 15:17:01, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5339, rt_number=54634, queue=Requests, subject=Puppet config, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-25 12:15:48, last_txn_id=0>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 4, 25), 'start': datetime.date(2025, 4, 21), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-04-25&start=2025-04-21' [GET]>

Triage response

21 Apr - 25 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 21:26:24.251286	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251331	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251340	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251348	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251354	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251359	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251365	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251370	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251376	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251381	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251386	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251390	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251395	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251400	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251405	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251410	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251415	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251420	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251425	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251430	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251436	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251440	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251445	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251450	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251457	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251464	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251471	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251479	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251487	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251494	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251501	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251506	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251512	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251517	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251522	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251527	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251532	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251537	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251543	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.251548	xxx	./services/model.py:838