Triage response

24 Mar - 25 Apr

RT Created Time in Triage Client Subject
52577 17 Oct, 21:28 0h 04m Gravytrain Gravytrain Linux Support
53060 04 Dec, 09:38 0h 03m Econic Bio Econic Bio
53945 24 Feb, 11:02 1h 01m NovaData Novadata backup cost
54077 06 Mar, 12:27 0h 18m Sucden Support for svaolmgs201
54198 21 Mar, 11:20 0h 29m OpenCorporates Support for OC web and api
54206 22 Mar, 00:06 0h 12m Crystal Units CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54207 22 Mar, 09:13 0h 21m TCV Removal of Websites
54208 22 Mar, 10:43 0h 24m Internal Message - Natasha | The Punch House | 07402 018375
54209 22 Mar, 16:29 0h 30m Koinex Server interruptions
54213 24 Mar, 08:35 0h 01m DLS Plastics DOWN: dlskvm2.dlsmedical.internal
54214 24 Mar, 09:59 0h 04m DLS Plastics DLS intermittent timeouts
54215 24 Mar, 10:53 0h 02m Reigate College rc-mss.reigate.ac.uk disk usage
54216 24 Mar, 10:56 0h 03m Advensys DOWN: arpinodeb.clients.advensys.internal
54222 24 Mar, 16:41 0h 03m BD Group Permissions Policy Update
54232 25 Mar, 11:00 0h 01m Internal WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54233 25 Mar, 11:09 0h 04m Geograph Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54237 25 Mar, 11:59 0h 03m OpenCorporates Pls remove
54238 25 Mar, 12:16 0h 06m Edinburgh University mathsgpu3
54239 25 Mar, 12:17 0h 07m Ingeus Fwd: Azure DevOps personal access token nearing expiration
54240 25 Mar, 12:26 0h 02m Sucden OLM / Patching
54242 25 Mar, 12:58 0h 21m Internal WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54243 25 Mar, 15:17 0h 03m AskBio CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54244 25 Mar, 15:31 0h 04m Tusk IC new user
54245 25 Mar, 15:38 0h 04m BD Group e
54247 26 Mar, 08:27 0h 10m Internal Message - 07721 151179
54248 26 Mar, 08:31 0h 01m Internal CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54250 26 Mar, 09:02 0h 30m AskBio talisker.synpromics.com duply duration
54251 26 Mar, 09:39 0h 01m AskBio /weka hanging
54252 26 Mar, 10:35 0h 02m AskBio skye + weka + zipfile read failing
54253 26 Mar, 10:41 0h 01m Advensys DOWN: arpinodeb.clients.advensys.internal
54254 26 Mar, 11:41 0h 01m BD Group CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54257 26 Mar, 14:37 0h 06m Crystal Units FW: Crystal Units Limited Red Hat renewal
54258 04 Nov, 08:31 0h 09m eTherapeutics dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54268 27 Mar, 09:25 0h 33m OpenCorporates downgrade all the search1-5 from premier to business
54269 27 Mar, 09:45 0h 01m TCV web4.tcv.org.uk HTTP status errors
54270 24 Mar, 14:44 0h 06m OpenCorporates Server support removals
54273 27 Mar, 12:33 0h 04m TCV Cron <root@mis> /home/scripts/copy_certs
54275 27 Mar, 13:47 0h 08m AskBio soft lockup warning on mull
54277 27 Mar, 16:03 1h 14m Gravytrain PCCs for Gravytrain
54282 28 Mar, 07:15 0 Quickline CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54283 28 Mar, 08:32 0h 02m Internal {mersey,thames}.tiger-computing.co.uk restic forget service failure
54285 28 Mar, 08:37 0h 03m Reigate College DOWN: rc-mss.reigate.ac.uk
54286 28 Mar, 08:55 0h 13m Trident Honda Backup service
54287 28 Mar, 09:15 0h 02m Internal I can't access Slack
54289 28 Mar, 09:43 0h 00m BD Group CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54290 28 Mar, 09:46 0h 01m Tusk IC CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54295 28 Mar, 09:22 0h 04m OpenCorporates Pls Remove
54297 28 Mar, 15:02 0h 01m AskBio edb-lab-skye.askbio.com multiple timeouts
54298 28 Mar, 15:46 0h 01m Kahootz CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54299 28 Mar, 15:56 0h 06m Kahootz Borgbackup question
54301 28 Mar, 16:19 0h 16m OpenCorporates analysis-app.opencorporates.com is down
54302 28 Mar, 16:28 0h 01m TCV web4.tcv.org.uk HTTP Status alerts
54304 29 Mar, 08:07 0h 25m AskBio CRITICAL: AskBio network/power issue
54305 29 Mar, 10:14 0h 17m Sucden multiple.sucden.co.uk timeouts
54311 31 Mar, 13:43 0h 01m Sucden Load monitoring of Interstar01-06
54312 31 Mar, 13:59 0h 04m Entrepreneurs Circle IP Address Change - SFTP
54313 31 Mar, 14:01 0h 00m Kahootz CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
54318 01 Apr, 09:47 0h 03m DLS Plastics DOWN: dls-zimbra2.dlsmedical.internal
54321 01 Apr, 11:53 0h 09m JISC Tiger bill
54323 01 Apr, 12:55 0h 04m Entrepreneurs Circle Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54327 02 Apr, 08:00 0h 06m ITC Compliance System uptime
54329 02 Apr, 09:18 0h 01m Internal No module named 'pytiger.logging.legacy'
54330 02 Apr, 09:19 0h 00m Kahootz Storage alert: /var on xray.hosting.inovem.com
54331 02 Apr, 09:32 0h 02m Sucden Storage alert: /home on duffman.sucden.co.uk
54332 02 Apr, 09:34 0h 04m Internal Update Lime Survey installation
54333 02 Apr, 10:23 0h 06m Sysdoc Kubeconfig errors
54334 02 Apr, 11:05 0h 02m Tusk IC CRITICAL: NRPE Disk: All Disks on elephant.tusknet
54335 02 Apr, 11:29 0h 09m Cambridge Flow Solutions Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54336 02 Apr, 13:18 0h 32m OpenCorporates Openleis
54339 03 Apr, 08:17 0h 01m ERF Electrical webdev.erfelectrical.co.uk wordpress check error
54340 03 Apr, 09:02 0h 02m NFW Allias
54341 03 Apr, 09:11 0h 01m AskBio UPS battery replacement on talisker.synpromics.com
54343 03 Apr, 13:17 0h 03m BD Group Server Time Configuration
54344 03 Apr, 14:54 0h 02m Internal Edit organisational chart
54345 03 Apr, 16:13 0h 05m AskBio URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54346 03 Apr, 19:01 0h 14m AskBio Datavita server migration
54348 04 Apr, 00:00 0h 21m Sylvera Sylvera monthly backup check and tape swap
54349 04 Apr, 08:01 0h 22m Koinex DOWN: koinexserver.home
54350 04 Apr, 08:34 0h 17m TCV Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54352 04 Apr, 09:26 0h 03m TCV TCV Domains
54354 04 Apr, 11:44 0h 04m Kahootz Apache Logs
54355 04 Apr, 11:49 0h 02m Cambridge Flow Solutions cfsj03 node reboot
54356 04 Apr, 14:00 0h 03m AskBio CRITICAL: Directory: LDAP Replication on *.synpromics.com
54359 04 Apr, 18:07 0 BD Group CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
54367 07 Apr, 00:00 0h 08m Ingeus Ingeus: login to Azure
54369 07 Apr, 07:00 0h 10m Tusk IC update user details
54371 07 Apr, 09:09 0h 03m Edinburgh University mathsgpu2/3
54373 07 Apr, 09:30 0h 06m AskBio DOWN: edb-coll.askbio.com
54374 07 Apr, 11:22 0h 03m AskBio UPS beeping
54375 07 Apr, 15:59 0h 04m Kahootz Expired Puppet Release Key on Golf
54376 07 Apr, 18:59 0 AskBio CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54377 07 Apr, 19:20 0h 08m AskBio List of Managed Servers
54380 08 Apr, 08:14 0h 06m OGT manuel.internal.ogtip.com predictive disk failure
54382 08 Apr, 10:02 0h 04m JISC Google Cloud Armor WAF Implementation Testing
54385 08 Apr, 11:15 0h 15m Internal A verified domain was added to your Microsoft 365 account
54386 08 Apr, 12:05 0h 07m None Exclusive Trade Offers - UbiQuiti
54387 08 Apr, 15:28 0h 02m OpenCorporates Creating an RDP snapshot of frontend Redis (10.43.15.31)
54388 08 Apr, 15:41 0h 04m AskBio Odd tcl/Docker behaviour
54392 09 Apr, 12:21 0h 04m None Exclusive Trade Offers - Smart Phone
54393 09 Apr, 14:17 0h 17m TCV Test domain?
54394 09 Apr, 15:04 0h 22m OpenCorporates Ad hoc support requests next week
54396 09 Apr, 15:42 0h 01m AskBio macleod.synpromics.com multiple timeouts
54397 09 Apr, 15:52 0h 21m Ingeus Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54402 10 Apr, 08:07 0h 02m OGT rodney1/2.internal.ogtip.com cluster issue
54403 10 Apr, 09:07 0h 06m Kahootz Backups
54404 10 Apr, 09:12 0h 15m OpenCorporates Staging Mesos
54440 10 Apr, 10:52 0h 13m OpenCorporates ElastiCache Monitoring
54473 10 Apr, 12:27 0h 14m None Exclusive Trade Offers - Printer & Cartridges
54474 10 Apr, 14:30 0h 01m Kahootz Tomcat startup
54475 10 Apr, 14:43 0h 00m Kahootz CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com
54476 10 Apr, 16:10 0h 01m DLS Plastics DOWN: Ddlskvm2
54480 11 Apr, 07:47 0h 14m OpenCorporates CRITICAL: disk /tmp on backup1.opencorporates.internal
54481 11 Apr, 09:41 0h 02m AskBio Monitoring on Iona and Jura
54483 11 Apr, 11:25 0h 03m OpenCorporates OpenC Release
54497 11 Apr, 15:25 0h 03m Sucden FW: STAR hardware decommission
54502 12 Apr, 04:35 0 OpenCorporates san1 drive failure
54506 14 Apr, 00:20 0 AskBio edb-coll: restic-home-backup.service fails
54509 14 Apr, 09:17 0h 01m OGT Borg backup running long
54510 14 Apr, 09:25 0h 02m AskBio Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512 14 Apr, 09:56 0h 01m AskBio Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54513 14 Apr, 10:01 0h 00m Trident Honda Storage alert: / on smbfs1.trident.lan
54515 14 Apr, 11:29 0h 07m OpenCorporates Openc API - Release code to pre-production environment
54519 14 Apr, 14:18 0h 03m OpenCorporates Openc API - GitHub repo, remove CircleCI
54520 14 Apr, 14:27 0h 18m AskBio /tmp cleared on Coll, Jura, Mull and Iona
54521 14 Apr, 15:30 0h 13m Internal Opening PDFs in Thunderbird before sending email
54561 15 Apr, 07:50 1h 10m BD Group Admin.efiling.co.uk
54565 15 Apr, 13:36 0h 01m OGT /srv on blaney.internal.ogtip.com is at 91% utilisation
54567 15 Apr, 13:56 0h 01m OpenCorporates OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54568 15 Apr, 14:29 0h 01m Internal WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
54569 15 Apr, 16:28 0h 01m TCV mis.tcv.org.uk is unreachable
54570 15 Apr, 17:57 0h 02m Sucden /var on duffman.sucden.co.uk
54573 16 Apr, 08:28 0h 03m None Stephen invites you to join OpenCorporates
54574 16 Apr, 08:32 0h 02m OpenCorporates Better uptime
54575 16 Apr, 10:35 0h 02m OpenCorporates OpenC - GitHub PR to deploy code to PreProd environment
54576 16 Apr, 10:46 0h 05m BD Group PEN Tests
54577 16 Apr, 10:48 0h 01m eTherapeutics CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54580 16 Apr, 15:40 0h 03m OpenCorporates OpenC - GitHub PR to deploy release 1.1.5 to Production
54582 16 Apr, 17:55 0h 01m Quickline DNS issues on aql-svr-zabbix-app.quickline.co.uk
54586 17 Apr, 09:42 0h 03m Internal WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54588 17 Apr, 09:55 0h 01m Reigate College Backups cannot reach rc-mss.reigate.ac.uk
54590 17 Apr, 15:03 0h 22m Internal Message - Mike | Novadata Solutions | 07780 672509
54591 17 Apr, 15:32 0h 02m Novadata X2go connection failure
54598 22 Apr, 09:45 0h 13m Gravytrain prod.gt1.grvytrn.co.uk disk full
54599 22 Apr, 10:40 0h 05m TCV TCV DNS performance
54600 22 Apr, 11:45 0h 05m Entrepreneurs Circle Urgent Update Required: IP Address Change for New HQ
54601 22 Apr, 12:29 0h 03m OpenCorporates Frontend Redis Dump
54603 22 Apr, 15:46 0h 11m Sysdoc URL Change for pipelines
54607 23 Apr, 09:33 0h 03m Tusk IC 'arpanpal' gid
54608 23 Apr, 10:04 0h 05m Sucden Service Removals
54615 24 Apr, 08:34 0h 12m Kahootz Daily dashboard (RT-34259) empty again
54618 24 Apr, 12:01 0h 05m OpenCorporates web / api / frontend redis
54619 24 Apr, 12:07 0h 00m Global Brands CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54621 24 Apr, 14:18 0h 02m OpenCorporates Frontend Sentinels
54622 24 Apr, 15:17 0h 05m BD Group IP Whitelisting
54623 24 Apr, 13:33 0h 03m OGT blaney.internal.ogtip.com disk volume usage /srv
54624 24 Apr, 21:58 0h 32m OpenCorporates [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54634 25 Apr, 12:15 0h 07m Kahootz Puppet config
54635 25 Apr, 17:05 0h 00m Kahootz CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (6c029d07)