Triage response

14 Apr - 18 Apr

RT	Created	Time in Triage	Client	Subject
54198	21 Mar, 11:20	0h 29m	OpenCorporates	Support for OC web and api
54506	14 Apr, 00:20	0	AskBio	edb-coll: restic-home-backup.service fails
54509	14 Apr, 09:17	0h 01m	OGT	Borg backup running long
54510	14 Apr, 09:25	0h 02m	AskBio	Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512	14 Apr, 09:56	0h 01m	AskBio	Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54513	14 Apr, 10:01	0h 00m	Trident Honda	Storage alert: / on smbfs1.trident.lan
54515	14 Apr, 11:29	0h 07m	OpenCorporates	Openc API - Release code to pre-production environment
54519	14 Apr, 14:18	0h 03m	OpenCorporates	Openc API - GitHub repo, remove CircleCI
54520	14 Apr, 14:27	0h 18m	AskBio	/tmp cleared on Coll, Jura, Mull and Iona
54521	14 Apr, 15:30	0h 13m	Internal	Opening PDFs in Thunderbird before sending email
54561	15 Apr, 07:50	1h 10m	BD Group	Admin.efiling.co.uk
54565	15 Apr, 13:36	0h 01m	OGT	/srv on blaney.internal.ogtip.com is at 91% utilisation
54567	15 Apr, 13:56	0h 01m	OpenCorporates	OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54568	15 Apr, 14:29	0h 01m	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
54569	15 Apr, 16:28	0h 01m	TCV	mis.tcv.org.uk is unreachable
54570	15 Apr, 17:57	0h 02m	Sucden	/var on duffman.sucden.co.uk
54573	16 Apr, 08:28	0h 03m	None	Stephen invites you to join OpenCorporates
54574	16 Apr, 08:32	0h 02m	OpenCorporates	Better uptime
54575	16 Apr, 10:35	0h 02m	OpenCorporates	OpenC - GitHub PR to deploy code to PreProd environment
54576	16 Apr, 10:46	0h 05m	BD Group	PEN Tests
54577	16 Apr, 10:48	0h 01m	eTherapeutics	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54580	16 Apr, 15:40	0h 03m	OpenCorporates	OpenC - GitHub PR to deploy release 1.1.5 to Production
54582	16 Apr, 17:55	0h 01m	Quickline	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54586	17 Apr, 09:42	0h 03m	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54588	17 Apr, 09:55	0h 01m	Reigate College	Backups cannot reach rc-mss.reigate.ac.uk
54590	17 Apr, 15:03	0h 22m	Internal	Message - Mike \| Novadata Solutions \| 07780 672509
54591	17 Apr, 15:32	0h 02m	Novadata	X2go connection failure

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	31.456 msec
System CPU time	0.000 msec
Total CPU time	31.456 msec
Elapsed time	54.056 msec
Context switches	28 voluntary, 71 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-18&start=2025-04-14
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-18'
'start'	'2025-04-14'

Variable	Value
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Mike \| Novadata Solutions \| 07780 672509, ticket_status=rejected, client=Internal, priority=0, created=2025-04-17 15:03:18, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 4, 18), 'start': datetime.date(2025, 4, 14), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-04-18&start=2025-04-14' [GET]>

Triage response

14 Apr - 18 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 21:26:24.281697	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281741	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281749	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281756	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281761	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281767	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281771	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281777	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281781	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281786	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281792	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281796	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281801	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281805	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281810	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281815	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281820	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281825	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281830	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281834	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281838	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281843	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281848	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281853	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281858	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281864	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281869	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281874	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281878	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281883	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281888	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281893	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281897	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281902	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281906	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281911	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281915	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281920	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281925	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.281929	xxx	./services/model.py:838