Triage response

31 Mar - 04 Apr

RT	Created	Time in Triage	Client	Subject
54304	29 Mar, 08:07	0h 25m	AskBio	CRITICAL: AskBio network/power issue
54305	29 Mar, 10:14	0h 17m	Sucden	multiple.sucden.co.uk timeouts
54311	31 Mar, 13:43	0h 01m	Sucden	Load monitoring of Interstar01-06
54312	31 Mar, 13:59	0h 04m	Entrepreneurs Circle	IP Address Change - SFTP
54313	31 Mar, 14:01	0h 00m	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
54318	01 Apr, 09:47	0h 03m	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
54321	01 Apr, 11:53	0h 09m	JISC	Tiger bill
54323	01 Apr, 12:55	0h 04m	Entrepreneurs Circle	Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54327	02 Apr, 08:00	0h 06m	ITC Compliance	System uptime
54329	02 Apr, 09:18	0h 01m	Internal	No module named 'pytiger.logging.legacy'
54330	02 Apr, 09:19	0h 00m	Kahootz	Storage alert: /var on xray.hosting.inovem.com
54331	02 Apr, 09:32	0h 02m	Sucden	Storage alert: /home on duffman.sucden.co.uk
54332	02 Apr, 09:34	0h 04m	Internal	Update Lime Survey installation
54333	02 Apr, 10:23	0h 06m	Sysdoc	Kubeconfig errors
54334	02 Apr, 11:05	0h 02m	Tusk IC	CRITICAL: NRPE Disk: All Disks on elephant.tusknet
54335	02 Apr, 11:29	0h 09m	Cambridge Flow Solutions	Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54336	02 Apr, 13:18	0h 32m	OpenCorporates	Openleis
54339	03 Apr, 08:17	0h 01m	ERF Electrical	webdev.erfelectrical.co.uk wordpress check error
54340	03 Apr, 09:02	0h 02m	NFW	Allias
54341	03 Apr, 09:11	0h 01m	AskBio	UPS battery replacement on talisker.synpromics.com
54343	03 Apr, 13:17	0h 03m	BD Group	Server Time Configuration
54345	03 Apr, 16:13	0h 05m	AskBio	URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54346	03 Apr, 19:01	0h 14m	AskBio	Datavita server migration
54348	04 Apr, 00:00	0h 21m	Sylvera	Sylvera monthly backup check and tape swap
54349	04 Apr, 08:01	0h 22m	Koinex	DOWN: koinexserver.home
54350	04 Apr, 08:34	0h 17m	TCV	Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54352	04 Apr, 09:26	0h 03m	TCV	TCV Domains
54354	04 Apr, 11:44	0h 04m	Kahootz	Apache Logs
54355	04 Apr, 11:49	0h 02m	Cambridge Flow Solutions	cfsj03 node reboot
54356	04 Apr, 14:00	0h 03m	AskBio	CRITICAL: Directory: LDAP Replication on *.synpromics.com
54359	04 Apr, 18:07	0	BD Group	CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	38.401 msec
System CPU time	3.510 msec
Total CPU time	41.911 msec
Elapsed time	64.171 msec
Context switches	44 voluntary, 17 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-04&start=2025-03-31
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-04'
'start'	'2025-03-31'

Variable	Value
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Encryption Keys for COLL, JURA, IONA, MULL , ticket_status=closed, client=AskBio, priority=41, created=2025-04-03 16:13:22, last_txn_id=0>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=5079, rt_number=54348, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-04-04 00:00:05, last_txn_id=0>, <Ticket(id=5080, rt_number=54349, queue=Problems, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=48, created=2025-04-04 08:01:06, last_txn_id=2359531>, <Ticket(id=5081, rt_number=54350, queue=Requests, subject=Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null, ticket_status=closed, client=TCV, priority=41, created=2025-04-04 08:34:45, last_txn_id=0>, <Ticket(id=5083, rt_number=54352, queue=Requests, subject=TCV Domains , ticket_status=closed, client=TCV, priority=42, created=2025-04-04 09:26:12, last_txn_id=0>, <Ticket(id=5085, rt_number=54354, queue=Requests, subject=Apache Logs, ticket_status=closed, client=Kahootz, priority=62, created=2025-04-04 11:44:25, last_txn_id=0>, <Ticket(id=5086, rt_number=54355, queue=Requests, subject=cfsj03 node reboot, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-04-04 11:49:08, last_txn_id=0>, <Ticket(id=5087, rt_number=54356, queue=Incidents, subject=CRITICAL: Directory: LDAP Replication on *.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-04-04 14:00:24, last_txn_id=0>, <Ticket(id=5090, rt_number=54359, queue=Incidents, subject=CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-04-04 18:07:28, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 4, 4), 'start': datetime.date(2025, 3, 31), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-04-04&start=2025-03-31' [GET]>

Triage response

31 Mar - 04 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 21:26:24.649977	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650037	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650048	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650056	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650063	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650068	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650073	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650079	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650084	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650089	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650094	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650099	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650104	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650114	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650120	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650124	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650263	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650269	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650275	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650280	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650285	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650290	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650295	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650301	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650306	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650311	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650316	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650321	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650326	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650331	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650336	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650341	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650347	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650351	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650356	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650361	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650366	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650371	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650376	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:24.650380	xxx	./services/model.py:838