Triage response

24 Mar - 28 Mar

RT	Created	Time in Triage	Client	Subject
52577	17 Oct, 21:28	0h 04m	Gravytrain	Gravytrain Linux Support
53945	24 Feb, 11:02	1h 01m	NovaData	Novadata backup cost
54077	06 Mar, 12:27	0h 18m	Sucden	Support for svaolmgs201
54206	22 Mar, 00:06	0h 12m	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54207	22 Mar, 09:13	0h 21m	TCV	Removal of Websites
54208	22 Mar, 10:43	0h 24m	Internal	Message - Natasha \| The Punch House \| 07402 018375
54209	22 Mar, 16:29	0h 30m	Koinex	Server interruptions
54213	24 Mar, 08:35	0h 01m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
54214	24 Mar, 09:59	0h 04m	DLS Plastics	DLS intermittent timeouts
54215	24 Mar, 10:53	0h 02m	Reigate College	rc-mss.reigate.ac.uk disk usage
54216	24 Mar, 10:56	0h 03m	Advensys	DOWN: arpinodeb.clients.advensys.internal
54222	24 Mar, 16:41	0h 03m	BD Group	Permissions Policy Update
54232	25 Mar, 11:00	0h 01m	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54233	25 Mar, 11:09	0h 04m	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54237	25 Mar, 11:59	0h 03m	OpenCorporates	Pls remove
54238	25 Mar, 12:16	0h 06m	Edinburgh University	mathsgpu3
54239	25 Mar, 12:17	0h 07m	Ingeus	Fwd: Azure DevOps personal access token nearing expiration
54240	25 Mar, 12:26	0h 02m	Sucden	OLM / Patching
54242	25 Mar, 12:58	0h 21m	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54243	25 Mar, 15:17	0h 03m	AskBio	CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54244	25 Mar, 15:31	0h 04m	Tusk IC	new user
54245	25 Mar, 15:38	0h 04m	BD Group	e
54247	26 Mar, 08:27	0h 10m	Internal	Message - 07721 151179
54248	26 Mar, 08:31	0h 01m	Internal	CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54250	26 Mar, 09:02	0h 30m	AskBio	talisker.synpromics.com duply duration
54251	26 Mar, 09:39	0h 01m	AskBio	/weka hanging
54252	26 Mar, 10:35	0h 02m	AskBio	skye + weka + zipfile read failing
54253	26 Mar, 10:41	0h 01m	Advensys	DOWN: arpinodeb.clients.advensys.internal
54254	26 Mar, 11:41	0h 01m	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54257	26 Mar, 14:37	0h 06m	Crystal Units	FW: Crystal Units Limited Red Hat renewal
54258	04 Nov, 08:31	0h 09m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54268	27 Mar, 09:25	0h 33m	OpenCorporates	downgrade all the search1-5 from premier to business
54269	27 Mar, 09:45	0h 01m	TCV	web4.tcv.org.uk HTTP status errors
54270	24 Mar, 14:44	0h 06m	OpenCorporates	Server support removals
54273	27 Mar, 12:33	0h 04m	TCV	Cron <root@mis> /home/scripts/copy_certs
54275	27 Mar, 13:47	0h 08m	AskBio	soft lockup warning on mull
54277	27 Mar, 16:03	1h 14m	Gravytrain	PCCs for Gravytrain
54282	28 Mar, 07:15	0	Quickline	CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54283	28 Mar, 08:32	0h 02m	Internal	{mersey,thames}.tiger-computing.co.uk restic forget service failure
54285	28 Mar, 08:37	0h 03m	Reigate College	DOWN: rc-mss.reigate.ac.uk
54286	28 Mar, 08:55	0h 13m	Trident Honda	Backup service
54287	28 Mar, 09:15	0h 02m	Internal	I can't access Slack
54289	28 Mar, 09:43	0h 00m	BD Group	CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54290	28 Mar, 09:46	0h 01m	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54295	28 Mar, 09:22	0h 04m	OpenCorporates	Pls Remove
54297	28 Mar, 15:02	0h 01m	AskBio	edb-lab-skye.askbio.com multiple timeouts
54298	28 Mar, 15:46	0h 01m	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54299	28 Mar, 15:56	0h 06m	Kahootz	Borgbackup question
54301	28 Mar, 16:19	0h 16m	OpenCorporates	analysis-app.opencorporates.com is down
54302	28 Mar, 16:28	0h 01m	TCV	web4.tcv.org.uk HTTP Status alerts

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	63.523 msec
System CPU time	0.000 msec
Total CPU time	63.523 msec
Elapsed time	95.747 msec
Context switches	77 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&start=2025-03-24
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-28'
'start'	'2025-03-24'

Variable	Value
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queue=Admin, subject=Message - Natasha \| The Punch House \| 07402 018375, ticket_status=resolved, client=Internal, priority=1, created=2025-03-22 10:43:52, last_txn_id=0>, <Ticket(id=4939, rt_number=54209, queue=Incidents, subject=Server interruptions, ticket_status=closed, client=Koinex, priority=50, created=2025-03-22 16:29:13, last_txn_id=0>, <Ticket(id=4943, rt_number=54213, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=40, created=2025-03-24 08:35:25, last_txn_id=0>, <Ticket(id=4944, rt_number=54214, queue=Incidents, subject=DLS intermittent timeouts, ticket_status=closed, client=DLS Plastics, priority=50, created=2025-03-24 09:59:59, last_txn_id=0>, <Ticket(id=4945, rt_number=54215, queue=Incidents, subject=rc-mss.reigate.ac.uk disk usage, ticket_status=closed, client=Reigate College, priority=60, created=2025-03-24 10:53:45, last_txn_id=0>, <Ticket(id=4946, rt_number=54216, queue=Incidents, subject=DOWN: 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last_txn_id=2311993>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4972, rt_number=54242, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-03-25 12:58:03, last_txn_id=0>, <Ticket(id=4973, rt_number=54243, queue=Incidents, subject=CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-03-25 15:17:45, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4977, rt_number=54247, queue=Triage, subject=Message - 07721 151179, ticket_status=closed, client=Internal, priority=0, created=2025-03-26 08:27:16, last_txn_id=0>, <Ticket(id=4978, rt_number=54248, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-26 08:31:10, last_txn_id=0>, <Ticket(id=4980, rt_number=54250, queue=Problems, subject=talisker.synpromics.com duply duration, ticket_status=closed, client=AskBio, priority=62, created=2025-03-26 09:02:12, last_txn_id=0>, <Ticket(id=4981, rt_number=54251, queue=Incidents, subject=/weka hanging, ticket_status=closed, client=AskBio, priority=62, created=2025-03-26 09:39:40, last_txn_id=0>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4983, rt_number=54253, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-26 10:41:26, last_txn_id=0>, <Ticket(id=4984, rt_number=54254, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=60, created=2025-03-26 11:41:12, last_txn_id=0>, <Ticket(id=4987, rt_number=54257, queue=Sales, subject=FW: Crystal Units Limited Red Hat renewal, ticket_status=resolved, client=Crystal Units, priority=61, created=2025-03-26 14:37:59, last_txn_id=2320372>, <Ticket(id=4988, rt_number=54258, queue=Requests, 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queue=Incidents, subject=edb-lab-skye.askbio.com multiple timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-03-28 15:02:46, last_txn_id=0>, <Ticket(id=5027, rt_number=54298, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=40, created=2025-03-28 15:46:10, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=5030, rt_number=54301, queue=Incidents, subject=analysis-app.opencorporates.com is down, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-28 16:19:29, last_txn_id=0>, <Ticket(id=5031, rt_number=54302, queue=Incidents, subject=web4.tcv.org.uk HTTP Status alerts, ticket_status=closed, client=TCV, priority=40, created=2025-03-28 16:28:42, last_txn_id=0>]
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Triage response

24 Mar - 28 Mar

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Level	Time	Message	Location
DEBUG	2026-03-31 12:32:17.300611	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300669	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300682	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300690	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300697	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300703	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300710	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300716	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300722	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300728	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300735	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300741	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300748	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300755	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300761	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300767	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300774	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300780	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300787	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300794	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300800	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300806	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300812	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300818	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300824	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300831	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300837	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300843	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300850	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300856	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300863	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300870	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300876	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300882	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300888	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300894	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300900	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300906	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300913	xxx	./services/model.py:838
DEBUG	2026-03-31 12:32:17.300919	xxx	./services/model.py:838