Triage response

17 Mar - 21 Mar

RT	Created	Time in Triage	Client	Subject
54154	17 Mar, 11:07	0h 07m	Azura	ford/ocado VPN connection issues
54155	17 Mar, 11:11	0h 02m	Internal	RE: Fwd: Migration of 3CX Server
54156	17 Mar, 15:05	0h 14m	Cambridge Flow Solutions	Tiger P12 certificate renewal
54157	17 Mar, 15:19	0h 04m	Internal	Message - Gowri P \| Centre For Assessment \| 0161 238 4597
54158	17 Mar, 18:36	0	Internal	Monitoring false positive
54159	17 Mar, 19:19	0	OpenCorporates	CRITICAL: disk /var on search2.opencorporates.internal
54160	17 Mar, 21:35	0	Internal	WARNING: System Health: System Updates (APT) on ouse2.tiger-computing.co.uk
54163	18 Mar, 08:04	0h 07m	JISC	Server patching for l01 and l02
54165	18 Mar, 09:59	0h 01m	Crystal Units	crylonlis2024.crystal.local update check failing
54167	18 Mar, 16:27	0h 06m	OpenCorporates	CRITICAL: disk /home on backgrounder1.opencorporates.internal
54174	19 Mar, 14:50	0h 01m	Azura	Puppet not checking-in on ocado1,2.opentrk.com
54177	19 Mar, 16:55	0h 01m	AskBio	/weka performance
54180	20 Mar, 10:40	0h 03m	TCV	mis.tcv.org.uk down
54184	20 Mar, 12:33	0h 01m	Sucden	Sucden STAR patching cycle
54185	20 Mar, 13:42	0h 06m	AskBio	Gitlab move
54188	20 Mar, 15:15	0h 02m	BD Group	CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54189	20 Mar, 15:41	0h 02m	OGT	rodney.internal.ogtip.com volume usage /srv/home
54192	21 Mar, 08:08	0h 13m	Internal	CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54194	21 Mar, 08:26	0h 01m	Azura	ocado/ford{1,2}.opentrk.com unmerged configuration
54195	21 Mar, 08:31	0h 07m	Tusk IC	mammoth.tusknet unmegered configs
54196	21 Mar, 10:30	0h 01m	eTherapeutics	Remove stardrop from support
54199	21 Mar, 13:38	0h 03m	OpenCorporates	elasticsearch cluster hardware issue
54200	21 Mar, 13:48	0h 04m	OpenCorporates	Search Cluster
54201	21 Mar, 14:04	0h 58m	OpenCorporates	Bot1 running slow
54202	21 Mar, 15:38	0h 15m	OpenCorporates	RDS monitoring
54205	21 Mar, 16:45	0h 02m	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.849 msec
System CPU time	0.686 msec
Total CPU time	37.535 msec
Elapsed time	66.687 msec
Context switches	11 voluntary, 64 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&start=2025-03-17
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-21'
'start'	'2025-03-17'

Variable	Value
data	[<Ticket(id=4884, rt_number=54154, queue=Incidents, subject=ford/ocado VPN connection issues, ticket_status=closed, client=Azura, priority=50, created=2025-03-17 11:07:15, last_txn_id=2303591>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4887, rt_number=54157, queue=Admin, subject=Message - Gowri P \| Centre For Assessment \| 0161 238 4597, ticket_status=resolved, client=Internal, priority=0, created=2025-03-17 15:19:55, last_txn_id=2303819>, <Ticket(id=4888, rt_number=54158, queue=Incidents, subject=Monitoring false positive, ticket_status=closed, client=Internal, priority=91, created=2025-03-17 18:36:04, last_txn_id=0>, <Ticket(id=4889, rt_number=54159, queue=Incidents, subject=CRITICAL: disk /var on search2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-17 19:19:52, last_txn_id=0>, <Ticket(id=4890, rt_number=54160, queue=Triage, subject=WARNING: System Health: System Updates (APT) on ouse2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-17 21:35:51, last_txn_id=0>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4895, rt_number=54165, queue=Incidents, subject=crylonlis2024.crystal.local update check failing, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-18 09:59:50, last_txn_id=0>, <Ticket(id=4897, rt_number=54167, queue=Incidents, subject=CRITICAL: disk /home on backgrounder1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-03-18 16:27:34, last_txn_id=0>, <Ticket(id=4904, rt_number=54174, queue=Incidents, subject=Puppet not checking-in on ocado1,2.opentrk.com, ticket_status=closed, client=Azura, priority=41, created=2025-03-19 14:50:51, last_txn_id=0>, <Ticket(id=4907, rt_number=54177, queue=Problems, subject=/weka performance, ticket_status=closed, client=AskBio, priority=67, created=2025-03-19 16:55:05, last_txn_id=2346389>, <Ticket(id=4910, rt_number=54180, queue=Incidents, subject=mis.tcv.org.uk down, ticket_status=closed, client=TCV, priority=41, created=2025-03-20 10:40:23, last_txn_id=0>, <Ticket(id=4914, rt_number=54184, queue=Sales, subject=Sucden STAR patching cycle, ticket_status=resolved, client=Sucden, priority=65, created=2025-03-20 12:33:58, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=4918, rt_number=54188, queue=Incidents, subject=CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=40, created=2025-03-20 15:15:03, last_txn_id=0>, <Ticket(id=4919, rt_number=54189, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/home, ticket_status=closed, client=OGT, priority=61, created=2025-03-20 15:41:26, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-21 08:08:42, last_txn_id=0>, <Ticket(id=4924, rt_number=54194, queue=Incidents, subject=ocado/ford{1,2}.opentrk.com unmerged configuration, ticket_status=closed, client=Azura, priority=40, created=2025-03-21 08:26:22, last_txn_id=0>, <Ticket(id=4925, rt_number=54195, queue=Incidents, subject=mammoth.tusknet unmegered configs, ticket_status=closed, client=Tusk IC, priority=40, created=2025-03-21 08:31:45, last_txn_id=0>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=4930, rt_number=54200, queue=Incidents, subject=Search Cluster, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-03-21 13:48:30, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 3, 21), 'start': datetime.date(2025, 3, 17), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-03-21&start=2025-03-17' [GET]>

Triage response

17 Mar - 21 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 22:30:16.487746	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487817	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487829	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487838	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487845	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487851	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487858	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487865	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487871	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487877	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487883	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487890	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487897	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487905	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487911	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487916	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487922	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487929	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487934	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487940	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487946	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487952	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487958	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487964	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487970	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487977	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487983	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487988	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.487994	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488000	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488006	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488015	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488132	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488142	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488151	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488163	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488172	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488181	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488190	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:16.488199	xxx	./services/model.py:838