Triage response

17 Feb - 21 Mar

RT	Created	Time in Triage	Client	Subject
53883	15 Feb, 11:06	0h 07m	Internal	Message - Jackie Wynn \| Private Caller \| 01600 715673
53884	16 Feb, 08:26	0h 05m	Mad Dog Casting	Re: Report of backup space used
53887	17 Feb, 08:17	0h 01m	Koinex	CRITICAL: Networking: SSH on koinexserver.home
53888	17 Feb, 09:12	0h 04m	OpenCorporates	Route accept-invitation to app
53890	17 Feb, 09:23	0h 07m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
53891	17 Feb, 11:03	0h 02m	DLS Plastics	Email issue (not normal support question)
53893	17 Feb, 12:45	0h 19m	Internal	Delete account for Dominik Stodolny
53894	17 Feb, 13:56	0h 02m	AskBio	Apache vulnerability
53895	17 Feb, 16:27	0h 57m	Internal	Create recurring ticket
53898	18 Feb, 07:59	0h 04m	JISC	OpenAthens server patching
53899	18 Feb, 08:35	0h 02m	None	RE: OFFICIAL NOTIFICATION LETTER
53900	18 Feb, 09:40	0h 05m	Cambridge Flow Solutions	J cluster...
53902	18 Feb, 12:41	0h 01m	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53904	18 Feb, 13:50	0h 00m	Reigate College	UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk
53906	19 Feb, 09:17	0h 04m	AskBio	server/gitlab account for Andrew
53910	19 Feb, 10:42	0h 02m	None	We’ll get you 30-250 leads… or it’s FREE
53911	19 Feb, 10:52	0h 04m	Cambridge Flow Solutions	J Cluster - UCX
53912	19 Feb, 10:58	0h 01m	AskBio	GPUs on iona
53913	19 Feb, 11:24	0h 02m	eTherapeutics	GitLab garbage collection
53914	19 Feb, 13:43	0h 01m	OpenCorporates	User remove
53915	19 Feb, 14:35	0h 10m	Internal	FW: Linux Support Consultant Vacancy
53916	19 Feb, 16:54	0h 02m	Edinburgh University	Access to maths gpu2 and gpu3
53919	20 Feb, 09:10	0h 03m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53920	20 Feb, 09:29	0h 01m	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53923	20 Feb, 12:32	0h 03m	Sucden	equistar02 - dracut mode
53926	21 Feb, 09:50	0h 08m	Cirencester College	Fwd: FW: Linux Support
53927	21 Feb, 10:07	0h 02m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53928	21 Feb, 11:09	0h 03m	Global Brands	vpn
53929	21 Feb, 12:11	0h 07m	OpenCorporates	MySQL User
53930	21 Feb, 12:33	0h 02m	OpenCorporates	LDAP password change
53931	21 Feb, 13:02	0h 32m	OGT	VPN details
53932	21 Feb, 13:19	0h 13m	Cambridge Flow Solutions	Automatic updates deactivated
53933	21 Feb, 14:48	0h 03m	Internal	Message - James Pollard \| Franklin Fitch \| 029 2116 7773
53934	21 Feb, 16:10	0h 01m	AskBio	edb-lab-skye.askbio.com disk usage on /
53936	22 Feb, 00:11	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53939	24 Feb, 07:00	0	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
53941	24 Feb, 09:29	0h 05m	OpenCorporates	Shut down kube-worker1.opencorporates.internal
53943	24 Feb, 10:21	0h 03m	OpenCorporates	ProxySQL MySQL support downgrade
53945	24 Feb, 11:02	0h 10m	NovaData	Novadata backup cost
53949	24 Feb, 13:00	0h 02m	AskBio	prompt-softdev
53982	24 Feb, 13:49	0h 01m	Cirencester College	Public Key
53983	24 Feb, 16:23	0h 04m	Internal	Test restore NetBox
53988	25 Feb, 08:22	0h 01m	Reigate College	Redundant backups \| rc-kub*
53989	25 Feb, 08:26	0h 07m	Azura	WARNING: NRPE Disk: All Disks on ocado1.opentrk.com
53990	25 Feb, 09:35	0h 01m	Kahootz	New user account on hosting servers for Davide Benini
53991	25 Feb, 10:15	0h 11m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53992	25 Feb, 10:17	0h 01m	AskBio	Storage warning: /storr on talisker.synpromics.com
53993	25 Feb, 11:17	0h 01m	Cambridge Flow Solutions	Puppet not checking-in on cfsj02.cfs
53994	25 Feb, 13:48	0h 02m	TCV	install perl module
54000	26 Feb, 14:33	0h 01m	BD Group	Planned downtime
54006	27 Feb, 11:24	0h 36m	Cirencester College	CCWEB02: Guest account for SMB is enabled
54007	27 Feb, 12:05	0h 05m	Cirencester College	Web Directory Listing is enabled on several servers
54008	27 Feb, 12:23	0h 01m	BD Group	Stage Server
54010	28 Feb, 00:40	0	Quickline	aql-svr-sf-radius01: system updates failed
54015	28 Feb, 11:14	0h 26m	Internal	Message - Silent Caller \| 07393 487939
54019	03 Mar, 00:00	0h 28m	Ingeus	Ingeus: login to Azure
54020	03 Mar, 05:42	0h 27m	None	Get More Local Customers with Best SEOtiger-computing.co.uk
54021	03 Mar, 07:51	0h 25m	Global Brands	vpn
54022	03 Mar, 08:02	0h 03m	Azura	CRITICAL: System Health: Systemd State on ocado1.opentrk.com
54025	03 Mar, 12:25	0h 02m	Kahootz	New mariadb-server updates for Sierra and Tango
54032	04 Mar, 08:06	0h 03m	Azura	ford1/2.opentrk.com expiring certificate
54033	04 Mar, 10:19	0h 01m	Advensys	arpinodeb.clients.advensys.internal host down
54067	04 Mar, 14:24	0h 06m	BD Group	Low Priority: AWS Beanstalk Env upgraded
54073	06 Mar, 08:24	0h 01m	NFW	nfwgs2.nfw.internal disk usage on /var
54074	06 Mar, 10:24	0h 09m	OpenCorporates	proxysql 1, 2 and 3 support level
54078	06 Mar, 12:54	0h 00m	BD Group	CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal
54080	07 Mar, 00:00	0h 09m	Sylvera	Sylvera monthly backup check and tape swap
54081	07 Mar, 08:19	0h 01m	TCV	TCV DNS Issue
54083	07 Mar, 14:01	0h 06m	Tennants Distribution	Tennants Distribution - Server mounts issue
54086	08 Mar, 08:07	0	AskBio	AskBio hosts down
54087	08 Mar, 16:53	0	BD Group	CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54088	09 Mar, 13:30	0h 11m	eTherapeutics	GitLab and SES emails
54092	10 Mar, 08:06	0h 01m	AskBio	edb-lab-skye.askbio.com configuration management issue
54093	10 Mar, 14:02	0h 08m	Internal	Message - All Other Calls And Support \| Caller was silent when answering.
54094	10 Mar, 14:06	0h 04m	Internal	Message - 020 3696 7947
54095	10 Mar, 14:15	0h 03m	Sucden	RE: LMD798822 Drive failed
54103	11 Mar, 06:36	0	JISC	CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net
54106	11 Mar, 12:44	0h 03m	OpenCorporates	Opencorporates API - api21 host reported an error during deployment
54108	11 Mar, 15:50	0h 00m	Novadata	leonis.novadata.internal disk usage /home
54109	11 Mar, 16:15	0h 01m	Kahootz	golf.hosting.inovem.com
54114	12 Mar, 10:20	0h 09m	Cambridge Flow Solutions	Reboot of cfsj05 node
54119	12 Mar, 17:48	0h 01m	Internal	Migration of 3CX Server
54129	13 Mar, 09:56	0h 01m	JISC	Proxy change at 11
54132	13 Mar, 10:49	0h 06m	Azura	Whitelist IP addresses for Ocado 1/2
54133	13 Mar, 10:52	0h 02m	AskBio	Gitlab
54134	13 Mar, 10:53	0h 04m	AskBio	Email from Iona and other datacentre servers
54135	13 Mar, 11:44	0h 03m	Internal	Samba issues on koinexserver
54136	13 Mar, 11:54	0h 03m	eTherapeutics	Gitlab access to sonar
54139	13 Mar, 15:07	0h 05m	Lantech	Request to increase upload_max_filesize for modole.ipa.ie
54142	14 Mar, 14:16	0h 01m	Reigate College	Remove Reigate servers rc-kub from support
54145	14 Mar, 14:29	0h 05m	OpenCorporates	DB Cleanup tasks
54146	14 Mar, 14:42	0h 05m	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54148	15 Mar, 19:29	0	OpenCorporates	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54154	17 Mar, 11:07	0h 07m	Azura	ford/ocado VPN connection issues
54155	17 Mar, 11:11	0h 02m	Internal	RE: Fwd: Migration of 3CX Server
54156	17 Mar, 15:05	0h 14m	Cambridge Flow Solutions	Tiger P12 certificate renewal
54157	17 Mar, 15:19	0h 04m	Internal	Message - Gowri P \| Centre For Assessment \| 0161 238 4597
54158	17 Mar, 18:36	0	Internal	Monitoring false positive
54159	17 Mar, 19:19	0	OpenCorporates	CRITICAL: disk /var on search2.opencorporates.internal
54160	17 Mar, 21:35	0	Internal	WARNING: System Health: System Updates (APT) on ouse2.tiger-computing.co.uk
54163	18 Mar, 08:04	0h 07m	JISC	Server patching for l01 and l02
54165	18 Mar, 09:59	0h 01m	Crystal Units	crylonlis2024.crystal.local update check failing
54167	18 Mar, 16:27	0h 06m	OpenCorporates	CRITICAL: disk /home on backgrounder1.opencorporates.internal
54174	19 Mar, 14:50	0h 01m	Azura	Puppet not checking-in on ocado1,2.opentrk.com
54177	19 Mar, 16:55	0h 01m	AskBio	/weka performance
54180	20 Mar, 10:40	0h 03m	TCV	mis.tcv.org.uk down
54184	20 Mar, 12:33	0h 01m	Sucden	Sucden STAR patching cycle
54185	20 Mar, 13:42	0h 06m	AskBio	Gitlab move
54188	20 Mar, 15:15	0h 02m	BD Group	CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54189	20 Mar, 15:41	0h 02m	OGT	rodney.internal.ogtip.com volume usage /srv/home
54192	21 Mar, 08:08	0h 13m	Internal	CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54194	21 Mar, 08:26	0h 01m	Azura	ocado/ford{1,2}.opentrk.com unmerged configuration
54195	21 Mar, 08:31	0h 07m	Tusk IC	mammoth.tusknet unmegered configs
54196	21 Mar, 10:30	0h 01m	eTherapeutics	Remove stardrop from support
54199	21 Mar, 13:38	0h 03m	OpenCorporates	elasticsearch cluster hardware issue
54200	21 Mar, 13:48	0h 04m	OpenCorporates	Search Cluster
54201	21 Mar, 14:04	0h 58m	OpenCorporates	Bot1 running slow
54202	21 Mar, 15:38	0h 15m	OpenCorporates	RDS monitoring
54205	21 Mar, 16:45	0h 02m	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	87.182 msec
System CPU time	0.132 msec
Total CPU time	87.314 msec
Elapsed time	116.267 msec
Context switches	117 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&start=2025-02-17
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-21'
'start'	'2025-02-17'

Variable	Value
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meta	{'end': datetime.date(2025, 3, 21), 'start': datetime.date(2025, 2, 17), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
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Triage response

17 Feb - 21 Mar

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Level	Time	Message	Location
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DEBUG	2026-07-11 09:59:27.490052	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:27.490065	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:27.490074	xxx	./services/model.py:838
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DEBUG	2026-07-11 09:59:27.490096	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:27.490102	xxx	./services/model.py:838
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DEBUG	2026-07-11 09:59:27.490121	xxx	./services/model.py:838
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DEBUG	2026-07-11 09:59:27.490148	xxx	./services/model.py:838
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DEBUG	2026-07-11 09:59:27.490174	xxx	./services/model.py:838
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DEBUG	2026-07-11 09:59:27.490369	xxx	./services/model.py:838