Triage response

10 Feb - 14 Mar

RT	Created	Time in Triage	Client	Subject
53457	13 Jan, 13:31	0h 07m	Geograph	Adding new docker container to our gitops+k8s cluster.
53828	10 Feb, 10:59	0h 04m	Advensys	DOWN: arpinodeb.clients.advensys.internal
53829	10 Feb, 11:44	0h 11m	Visku	TERMINATION - Visku
53832	10 Feb, 13:01	0h 01m	Koinex	DOWN: koinexserver.home
53833	10 Feb, 14:51	0h 09m	Internal	Provision WordPress site for new website
53834	10 Feb, 15:38	0h 08m	BD Group	CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53835	10 Feb, 15:54	0h 19m	Internal	Message - Cory Nickerson \| Red Hat \| 00150 691017 99
53836	10 Feb, 16:00	0h 11m	AskBio	add maddy to docker group
53839	11 Feb, 01:41	0	AskBio	Intermittent connectivity problem
53840	11 Feb, 10:00	0h 14m	Kahootz	Missing dashboard
53841	11 Feb, 11:05	0h 15m	Internal	Job role inquiry - Linux Support Consultant
53842	11 Feb, 11:17	0h 03m	Internal	Linux Support Consultant Vacancy
53843	11 Feb, 12:18	0h 06m	TCV	Client Services
53844	11 Feb, 13:05	0h 04m	Internal	TEST ONE - IGNORE
53846	11 Feb, 13:32	0h 00m	Kahootz	CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com
53849	11 Feb, 22:52	0h 06m	Internal	Password Notifications for tiger-computing.co.uk - Take Action Now
53851	12 Feb, 08:31	0h 01m	Internal	CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com
53852	12 Feb, 11:01	0h 16m	None	We’ll get you 30-250 leads… or it’s FREE
53853	12 Feb, 11:25	0h 04m	OpenCorporates	Graphite - Clear out of metrics
53860	12 Feb, 14:23	0h 01m	ITC Compliance	Credential update
53861	12 Feb, 15:32	0h 02m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53863	12 Feb, 20:32	0	AskBio	CRITICAL: NRPE Disk: /home on talisker.synpromics.com
53865	13 Feb, 07:14	0	Entrepreneurs Circle	WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org
53866	13 Feb, 08:09	0h 01m	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
53868	13 Feb, 12:31	0h 12m	Crystal Units	Shopfloor IP Change
53869	13 Feb, 12:44	0h 01m	BD Group	HTTP timeouts on ef-v5-nodes.c.ef-platform.internal
53871	13 Feb, 15:51	0h 59m	Internal	Message - James Pollard \| Franklin Fitch \| 020 3696 7947
53872	13 Feb, 16:44	0h 07m	TCV	blogs.tcv.org.uk
53873	13 Feb, 17:21	0h 48m	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53875	14 Feb, 00:08	0	Entrepreneurs Circle	CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org
53876	14 Feb, 00:08	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53877	14 Feb, 08:13	0h 06m	Tusk IC	CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53878	14 Feb, 10:07	0h 15m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53879	14 Feb, 10:17	0h 11m	Global Brands	10x vpn certs
53880	14 Feb, 12:36	0h 01m	None	We’ll get you 30-250 leads… or it’s FREE
53883	15 Feb, 11:06	0h 07m	Internal	Message - Jackie Wynn \| Private Caller \| 01600 715673
53884	16 Feb, 08:26	0h 05m	Mad Dog Casting	Re: Report of backup space used
53887	17 Feb, 08:17	0h 01m	Koinex	CRITICAL: Networking: SSH on koinexserver.home
53888	17 Feb, 09:12	0h 04m	OpenCorporates	Route accept-invitation to app
53890	17 Feb, 09:23	0h 07m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
53891	17 Feb, 11:03	0h 02m	DLS Plastics	Email issue (not normal support question)
53893	17 Feb, 12:45	0h 19m	Internal	Delete account for Dominik Stodolny
53894	17 Feb, 13:56	0h 02m	AskBio	Apache vulnerability
53895	17 Feb, 16:27	0h 57m	Internal	Create recurring ticket
53898	18 Feb, 07:59	0h 04m	JISC	OpenAthens server patching
53899	18 Feb, 08:35	0h 02m	None	RE: OFFICIAL NOTIFICATION LETTER
53900	18 Feb, 09:40	0h 05m	Cambridge Flow Solutions	J cluster...
53902	18 Feb, 12:41	0h 01m	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53904	18 Feb, 13:50	0h 00m	Reigate College	UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk
53906	19 Feb, 09:17	0h 04m	AskBio	server/gitlab account for Andrew
53910	19 Feb, 10:42	0h 02m	None	We’ll get you 30-250 leads… or it’s FREE
53911	19 Feb, 10:52	0h 04m	Cambridge Flow Solutions	J Cluster - UCX
53912	19 Feb, 10:58	0h 01m	AskBio	GPUs on iona
53913	19 Feb, 11:24	0h 02m	eTherapeutics	GitLab garbage collection
53914	19 Feb, 13:43	0h 01m	OpenCorporates	User remove
53915	19 Feb, 14:35	0h 10m	Internal	FW: Linux Support Consultant Vacancy
53916	19 Feb, 16:54	0h 02m	Edinburgh University	Access to maths gpu2 and gpu3
53919	20 Feb, 09:10	0h 03m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53920	20 Feb, 09:29	0h 01m	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53923	20 Feb, 12:32	0h 03m	Sucden	equistar02 - dracut mode
53926	21 Feb, 09:50	0h 08m	Cirencester College	Fwd: FW: Linux Support
53927	21 Feb, 10:07	0h 02m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53928	21 Feb, 11:09	0h 03m	Global Brands	vpn
53929	21 Feb, 12:11	0h 07m	OpenCorporates	MySQL User
53930	21 Feb, 12:33	0h 02m	OpenCorporates	LDAP password change
53931	21 Feb, 13:02	0h 32m	OGT	VPN details
53932	21 Feb, 13:19	0h 13m	Cambridge Flow Solutions	Automatic updates deactivated
53933	21 Feb, 14:48	0h 03m	Internal	Message - James Pollard \| Franklin Fitch \| 029 2116 7773
53934	21 Feb, 16:10	0h 01m	AskBio	edb-lab-skye.askbio.com disk usage on /
53936	22 Feb, 00:11	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53939	24 Feb, 07:00	0	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
53941	24 Feb, 09:29	0h 05m	OpenCorporates	Shut down kube-worker1.opencorporates.internal
53943	24 Feb, 10:21	0h 03m	OpenCorporates	ProxySQL MySQL support downgrade
53945	24 Feb, 11:02	0h 10m	NovaData	Novadata backup cost
53949	24 Feb, 13:00	0h 02m	AskBio	prompt-softdev
53982	24 Feb, 13:49	0h 01m	Cirencester College	Public Key
53983	24 Feb, 16:23	0h 04m	Internal	Test restore NetBox
53988	25 Feb, 08:22	0h 01m	Reigate College	Redundant backups \| rc-kub*
53989	25 Feb, 08:26	0h 07m	Azura	WARNING: NRPE Disk: All Disks on ocado1.opentrk.com
53990	25 Feb, 09:35	0h 01m	Kahootz	New user account on hosting servers for Davide Benini
53991	25 Feb, 10:15	0h 11m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53992	25 Feb, 10:17	0h 01m	AskBio	Storage warning: /storr on talisker.synpromics.com
53993	25 Feb, 11:17	0h 01m	Cambridge Flow Solutions	Puppet not checking-in on cfsj02.cfs
53994	25 Feb, 13:48	0h 02m	TCV	install perl module
54000	26 Feb, 14:33	0h 01m	BD Group	Planned downtime
54006	27 Feb, 11:24	0h 36m	Cirencester College	CCWEB02: Guest account for SMB is enabled
54007	27 Feb, 12:05	0h 05m	Cirencester College	Web Directory Listing is enabled on several servers
54008	27 Feb, 12:23	0h 01m	BD Group	Stage Server
54010	28 Feb, 00:40	0	Quickline	aql-svr-sf-radius01: system updates failed
54015	28 Feb, 11:14	0h 26m	Internal	Message - Silent Caller \| 07393 487939
54019	03 Mar, 00:00	0h 28m	Ingeus	Ingeus: login to Azure
54020	03 Mar, 05:42	0h 27m	None	Get More Local Customers with Best SEOtiger-computing.co.uk
54021	03 Mar, 07:51	0h 25m	Global Brands	vpn
54022	03 Mar, 08:02	0h 03m	Azura	CRITICAL: System Health: Systemd State on ocado1.opentrk.com
54025	03 Mar, 12:25	0h 02m	Kahootz	New mariadb-server updates for Sierra and Tango
54032	04 Mar, 08:06	0h 03m	Azura	ford1/2.opentrk.com expiring certificate
54033	04 Mar, 10:19	0h 01m	Advensys	arpinodeb.clients.advensys.internal host down
54067	04 Mar, 14:24	0h 06m	BD Group	Low Priority: AWS Beanstalk Env upgraded
54073	06 Mar, 08:24	0h 01m	NFW	nfwgs2.nfw.internal disk usage on /var
54074	06 Mar, 10:24	0h 09m	OpenCorporates	proxysql 1, 2 and 3 support level
54078	06 Mar, 12:54	0h 00m	BD Group	CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal
54080	07 Mar, 00:00	0h 09m	Sylvera	Sylvera monthly backup check and tape swap
54081	07 Mar, 08:19	0h 01m	TCV	TCV DNS Issue
54083	07 Mar, 14:01	0h 06m	Tennants Distribution	Tennants Distribution - Server mounts issue
54086	08 Mar, 08:07	0	AskBio	AskBio hosts down
54087	08 Mar, 16:53	0	BD Group	CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54088	09 Mar, 13:30	0h 11m	eTherapeutics	GitLab and SES emails
54092	10 Mar, 08:06	0h 01m	AskBio	edb-lab-skye.askbio.com configuration management issue
54093	10 Mar, 14:02	0h 08m	Internal	Message - All Other Calls And Support \| Caller was silent when answering.
54094	10 Mar, 14:06	0h 04m	Internal	Message - 020 3696 7947
54095	10 Mar, 14:15	0h 03m	Sucden	RE: LMD798822 Drive failed
54103	11 Mar, 06:36	0	JISC	CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net
54106	11 Mar, 12:44	0h 03m	OpenCorporates	Opencorporates API - api21 host reported an error during deployment
54108	11 Mar, 15:50	0h 00m	Novadata	leonis.novadata.internal disk usage /home
54109	11 Mar, 16:15	0h 01m	Kahootz	golf.hosting.inovem.com
54114	12 Mar, 10:20	0h 09m	Cambridge Flow Solutions	Reboot of cfsj05 node
54119	12 Mar, 17:48	0h 01m	Internal	Migration of 3CX Server
54129	13 Mar, 09:56	0h 01m	JISC	Proxy change at 11
54132	13 Mar, 10:49	0h 06m	Azura	Whitelist IP addresses for Ocado 1/2
54133	13 Mar, 10:52	0h 02m	AskBio	Gitlab
54134	13 Mar, 10:53	0h 04m	AskBio	Email from Iona and other datacentre servers
54135	13 Mar, 11:44	0h 03m	Internal	Samba issues on koinexserver
54136	13 Mar, 11:54	0h 03m	eTherapeutics	Gitlab access to sonar
54139	13 Mar, 15:07	0h 05m	Lantech	Request to increase upload_max_filesize for modole.ipa.ie
54142	14 Mar, 14:16	0h 01m	Reigate College	Remove Reigate servers rc-kub from support
54145	14 Mar, 14:29	0h 05m	OpenCorporates	DB Cleanup tasks
54146	14 Mar, 14:42	0h 05m	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	184.713 msec
System CPU time	0.342 msec
Total CPU time	185.055 msec
Elapsed time	216.694 msec
Context switches	105 voluntary, 27 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-14&start=2025-02-10
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-14'
'start'	'2025-02-10'

Variable	Value
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meta	{'end': datetime.date(2025, 3, 14), 'start': datetime.date(2025, 2, 10), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-03-14&start=2025-02-10' [GET]>

Triage response

10 Feb - 14 Mar

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triage_response_report_drilldown.html

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Level	Time	Message	Location
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DEBUG	2026-07-11 07:33:05.411631	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411641	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411647	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411652	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411658	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411663	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411669	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411674	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411679	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411684	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411689	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411694	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411699	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411705	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411710	xxx	./services/model.py:838
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DEBUG	2026-07-11 07:33:05.411729	xxx	./services/model.py:838
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DEBUG	2026-07-11 07:33:05.411775	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411780	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411785	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411791	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411795	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411801	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411807	xxx	./services/model.py:838
DEBUG	2026-07-11 07:33:05.411812	xxx	./services/model.py:838
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DEBUG	2026-07-11 07:33:05.411832	xxx	./services/model.py:838