Triage response

17 Feb - 21 Feb

RT	Created	Time in Triage	Client	Subject
53883	15 Feb, 11:06	0h 07m	Internal	Message - Jackie Wynn \| Private Caller \| 01600 715673
53884	16 Feb, 08:26	0h 05m	Mad Dog Casting	Re: Report of backup space used
53887	17 Feb, 08:17	0h 01m	Koinex	CRITICAL: Networking: SSH on koinexserver.home
53888	17 Feb, 09:12	0h 04m	OpenCorporates	Route accept-invitation to app
53890	17 Feb, 09:23	0h 07m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
53891	17 Feb, 11:03	0h 02m	DLS Plastics	Email issue (not normal support question)
53893	17 Feb, 12:45	0h 19m	Internal	Delete account for Dominik Stodolny
53894	17 Feb, 13:56	0h 02m	AskBio	Apache vulnerability
53895	17 Feb, 16:27	0h 57m	Internal	Create recurring ticket
53898	18 Feb, 07:59	0h 04m	JISC	OpenAthens server patching
53899	18 Feb, 08:35	0h 02m	None	RE: OFFICIAL NOTIFICATION LETTER
53900	18 Feb, 09:40	0h 05m	Cambridge Flow Solutions	J cluster...
53902	18 Feb, 12:41	0h 01m	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53904	18 Feb, 13:50	0h 00m	Reigate College	UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk
53906	19 Feb, 09:17	0h 04m	AskBio	server/gitlab account for Andrew
53910	19 Feb, 10:42	0h 02m	None	We’ll get you 30-250 leads… or it’s FREE
53911	19 Feb, 10:52	0h 04m	Cambridge Flow Solutions	J Cluster - UCX
53912	19 Feb, 10:58	0h 01m	AskBio	GPUs on iona
53913	19 Feb, 11:24	0h 02m	eTherapeutics	GitLab garbage collection
53914	19 Feb, 13:43	0h 01m	OpenCorporates	User remove
53915	19 Feb, 14:35	0h 10m	Internal	FW: Linux Support Consultant Vacancy
53916	19 Feb, 16:54	0h 02m	Edinburgh University	Access to maths gpu2 and gpu3
53919	20 Feb, 09:10	0h 03m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53920	20 Feb, 09:29	0h 01m	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53923	20 Feb, 12:32	0h 03m	Sucden	equistar02 - dracut mode
53926	21 Feb, 09:50	0h 08m	Cirencester College	Fwd: FW: Linux Support
53927	21 Feb, 10:07	0h 02m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53928	21 Feb, 11:09	0h 03m	Global Brands	vpn
53929	21 Feb, 12:11	0h 07m	OpenCorporates	MySQL User
53930	21 Feb, 12:33	0h 02m	OpenCorporates	LDAP password change
53931	21 Feb, 13:02	0h 32m	OGT	VPN details
53932	21 Feb, 13:19	0h 13m	Cambridge Flow Solutions	Automatic updates deactivated
53933	21 Feb, 14:48	0h 03m	Internal	Message - James Pollard \| Franklin Fitch \| 029 2116 7773
53934	21 Feb, 16:10	0h 01m	AskBio	edb-lab-skye.askbio.com disk usage on /

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.274 msec
System CPU time	4.348 msec
Total CPU time	23.622 msec
Elapsed time	50.184 msec
Context switches	28 voluntary, 23 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-21&start=2025-02-17
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-21'
'start'	'2025-02-17'

Variable	Value
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UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=4672, rt_number=53913, queue=Requests, subject=GitLab garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-02-19 11:24:56, last_txn_id=2294717>, <Ticket(id=4673, rt_number=53914, queue=Requests, subject=User remove, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-19 13:43:00, last_txn_id=2291283>, <Ticket(id=4674, rt_number=53915, queue=Requests, subject=FW: Linux Support Consultant Vacancy , ticket_status=closed, client=Internal, priority=0, created=2025-02-19 14:35:39, last_txn_id=2291109>, <Ticket(id=4677, rt_number=53916, queue=Incidents, subject=Access to maths gpu2 and gpu3, ticket_status=closed, client=Edinburgh University, priority=1, created=2025-02-19 16:54:38, last_txn_id=2291530>, <Ticket(id=4680, rt_number=53919, queue=Incidents, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=43, created=2025-02-20 09:10:31, last_txn_id=2291597>, <Ticket(id=4681, rt_number=53920, queue=Requests, subject=CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=0, created=2025-02-20 09:29:43, last_txn_id=2291841>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4687, rt_number=53926, queue=Admin, subject=Fwd: FW: Linux Support, ticket_status=resolved, client=Cirencester College, priority=0, created=2025-02-21 09:50:14, last_txn_id=2296708>, <Ticket(id=4688, rt_number=53927, queue=Triage, subject=RE: We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-02-21 10:07:37, last_txn_id=2292288>, <Ticket(id=4689, rt_number=53928, queue=Requests, subject=vpn , ticket_status=closed, client=Global Brands, priority=43, created=2025-02-21 11:09:09, last_txn_id=2294469>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4692, rt_number=53931, queue=Requests, subject=VPN details, ticket_status=closed, client=OGT, priority=42, created=2025-02-21 13:02:56, last_txn_id=2294476>, <Ticket(id=4693, rt_number=53932, queue=Requests, subject=Automatic updates deactivated , ticket_status=closed, client=Cambridge Flow Solutions, priority=51, created=2025-02-21 13:19:23, last_txn_id=2294674>, <Ticket(id=4694, rt_number=53933, queue=Admin, subject=Message - James Pollard \| Franklin Fitch \| 029 2116 7773, ticket_status=rejected, client=Internal, priority=0, created=2025-02-21 14:48:25, last_txn_id=2292606>, <Ticket(id=4695, rt_number=53934, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-21 16:10:28, last_txn_id=2293725>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 2, 21), 'start': datetime.date(2025, 2, 17), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-02-21&start=2025-02-17' [GET]>

Triage response

17 Feb - 21 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 23:39:37.429039	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429107	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429117	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429124	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429130	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429136	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429141	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429146	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429152	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429159	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429164	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429169	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429174	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429179	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429184	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429190	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429195	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429200	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429248	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429253	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429258	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429263	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429268	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429273	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429278	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429283	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429294	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429300	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429305	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429310	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429322	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429327	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429332	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429338	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429343	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429348	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429353	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429358	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429364	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:37.429368	xxx	./services/model.py:838