Triage response

17 Feb - 21 Feb

RT	Created	Time in Triage	Client	Subject
53883	15 Feb, 11:06	0h 07m	Internal	Message - Jackie Wynn \| Private Caller \| 01600 715673
53884	16 Feb, 08:26	0h 05m	Mad Dog Casting	Re: Report of backup space used
53887	17 Feb, 08:17	0h 01m	Koinex	CRITICAL: Networking: SSH on koinexserver.home
53888	17 Feb, 09:12	0h 04m	OpenCorporates	Route accept-invitation to app
53890	17 Feb, 09:23	0h 07m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
53891	17 Feb, 11:03	0h 02m	DLS Plastics	Email issue (not normal support question)
53893	17 Feb, 12:45	0h 19m	Internal	Delete account for Dominik Stodolny
53894	17 Feb, 13:56	0h 02m	AskBio	Apache vulnerability
53895	17 Feb, 16:27	0h 57m	Internal	Create recurring ticket
53898	18 Feb, 07:59	0h 04m	JISC	OpenAthens server patching
53899	18 Feb, 08:35	0h 02m	None	RE: OFFICIAL NOTIFICATION LETTER
53900	18 Feb, 09:40	0h 05m	Cambridge Flow Solutions	J cluster...
53902	18 Feb, 12:41	0h 01m	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53904	18 Feb, 13:50	0h 00m	Reigate College	UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk
53906	19 Feb, 09:17	0h 04m	AskBio	server/gitlab account for Andrew
53910	19 Feb, 10:42	0h 02m	None	We’ll get you 30-250 leads… or it’s FREE
53911	19 Feb, 10:52	0h 04m	Cambridge Flow Solutions	J Cluster - UCX
53912	19 Feb, 10:58	0h 01m	AskBio	GPUs on iona
53913	19 Feb, 11:24	0h 02m	eTherapeutics	GitLab garbage collection
53914	19 Feb, 13:43	0h 01m	OpenCorporates	User remove
53915	19 Feb, 14:35	0h 10m	Internal	FW: Linux Support Consultant Vacancy
53916	19 Feb, 16:54	0h 02m	Edinburgh University	Access to maths gpu2 and gpu3
53919	20 Feb, 09:10	0h 03m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53920	20 Feb, 09:29	0h 01m	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53923	20 Feb, 12:32	0h 03m	Sucden	equistar02 - dracut mode
53926	21 Feb, 09:50	0h 08m	Cirencester College	Fwd: FW: Linux Support
53927	21 Feb, 10:07	0h 02m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53928	21 Feb, 11:09	0h 03m	Global Brands	vpn
53929	21 Feb, 12:11	0h 07m	OpenCorporates	MySQL User
53930	21 Feb, 12:33	0h 02m	OpenCorporates	LDAP password change
53931	21 Feb, 13:02	0h 32m	OGT	VPN details
53932	21 Feb, 13:19	0h 13m	Cambridge Flow Solutions	Automatic updates deactivated
53933	21 Feb, 14:48	0h 03m	Internal	Message - James Pollard \| Franklin Fitch \| 029 2116 7773
53934	21 Feb, 16:10	0h 01m	AskBio	edb-lab-skye.askbio.com disk usage on /

git hash: master (1badab1b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260402	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.323 msec
System CPU time	0.067 msec
Total CPU time	28.390 msec
Elapsed time	50.173 msec
Context switches	17 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-21&start=2025-02-17
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-21'
'start'	'2025-02-17'

Variable	Value
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dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4687, rt_number=53926, queue=Admin, subject=Fwd: FW: Linux Support, ticket_status=resolved, client=Cirencester College, priority=0, created=2025-02-21 09:50:14, last_txn_id=2296708>, <Ticket(id=4688, rt_number=53927, queue=Triage, subject=RE: We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-02-21 10:07:37, last_txn_id=2292288>, <Ticket(id=4689, rt_number=53928, queue=Requests, subject=vpn , ticket_status=closed, client=Global Brands, priority=43, created=2025-02-21 11:09:09, last_txn_id=2294469>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4692, rt_number=53931, queue=Requests, subject=VPN details, ticket_status=closed, client=OGT, priority=42, created=2025-02-21 13:02:56, last_txn_id=2294476>, <Ticket(id=4693, rt_number=53932, queue=Requests, subject=Automatic updates deactivated , ticket_status=closed, client=Cambridge Flow Solutions, priority=51, created=2025-02-21 13:19:23, last_txn_id=2294674>, <Ticket(id=4694, rt_number=53933, queue=Admin, subject=Message - James Pollard \| Franklin Fitch \| 029 2116 7773, ticket_status=rejected, client=Internal, priority=0, created=2025-02-21 14:48:25, last_txn_id=2292606>, <Ticket(id=4695, rt_number=53934, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-21 16:10:28, last_txn_id=2293725>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 2, 21), 'start': datetime.date(2025, 2, 17), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-02-21&start=2025-02-17' [GET]>

Triage response

17 Feb - 21 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-02 11:17:09.540138	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540190	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540200	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540208	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540215	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540222	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540228	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540234	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540241	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540248	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540254	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540259	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540266	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540271	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540278	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540284	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540290	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540297	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540303	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540309	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540316	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540321	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540328	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540333	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540339	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540346	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540353	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540359	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540365	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540370	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540376	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540382	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540388	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540394	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540400	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540406	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540412	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540418	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540424	xxx	./services/model.py:838
DEBUG	2026-04-02 11:17:09.540430	xxx	./services/model.py:838