Triage response

10 Feb - 14 Feb

RT	Created	Time in Triage	Client	Subject
53457	13 Jan, 13:31	0h 07m	Geograph	Adding new docker container to our gitops+k8s cluster.
53828	10 Feb, 10:59	0h 04m	Advensys	DOWN: arpinodeb.clients.advensys.internal
53829	10 Feb, 11:44	0h 11m	Visku	TERMINATION - Visku
53832	10 Feb, 13:01	0h 01m	Koinex	DOWN: koinexserver.home
53833	10 Feb, 14:51	0h 09m	Internal	Provision WordPress site for new website
53834	10 Feb, 15:38	0h 08m	BD Group	CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53835	10 Feb, 15:54	0h 19m	Internal	Message - Cory Nickerson \| Red Hat \| 00150 691017 99
53836	10 Feb, 16:00	0h 11m	AskBio	add maddy to docker group
53839	11 Feb, 01:41	0	AskBio	Intermittent connectivity problem
53840	11 Feb, 10:00	0h 14m	Kahootz	Missing dashboard
53841	11 Feb, 11:05	0h 15m	Internal	Job role inquiry - Linux Support Consultant
53842	11 Feb, 11:17	0h 03m	Internal	Linux Support Consultant Vacancy
53843	11 Feb, 12:18	0h 06m	TCV	Client Services
53844	11 Feb, 13:05	0h 04m	Internal	TEST ONE - IGNORE
53846	11 Feb, 13:32	0h 00m	Kahootz	CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com
53849	11 Feb, 22:52	0h 06m	Internal	Password Notifications for tiger-computing.co.uk - Take Action Now
53851	12 Feb, 08:31	0h 01m	Internal	CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com
53852	12 Feb, 11:01	0h 16m	None	We’ll get you 30-250 leads… or it’s FREE
53853	12 Feb, 11:25	0h 04m	OpenCorporates	Graphite - Clear out of metrics
53860	12 Feb, 14:23	0h 01m	ITC Compliance	Credential update
53861	12 Feb, 15:32	0h 02m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53863	12 Feb, 20:32	0	AskBio	CRITICAL: NRPE Disk: /home on talisker.synpromics.com
53865	13 Feb, 07:14	0	Entrepreneurs Circle	WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org
53866	13 Feb, 08:09	0h 01m	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
53868	13 Feb, 12:31	0h 12m	Crystal Units	Shopfloor IP Change
53869	13 Feb, 12:44	0h 01m	BD Group	HTTP timeouts on ef-v5-nodes.c.ef-platform.internal
53871	13 Feb, 15:51	0h 59m	Internal	Message - James Pollard \| Franklin Fitch \| 020 3696 7947
53872	13 Feb, 16:44	0h 07m	TCV	blogs.tcv.org.uk
53873	13 Feb, 17:21	0h 48m	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53875	14 Feb, 00:08	0	Entrepreneurs Circle	CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org
53876	14 Feb, 00:08	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53877	14 Feb, 08:13	0h 06m	Tusk IC	CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53878	14 Feb, 10:07	0h 15m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53879	14 Feb, 10:17	0h 11m	Global Brands	10x vpn certs
53880	14 Feb, 12:36	0h 01m	None	We’ll get you 30-250 leads… or it’s FREE

git hash: master (257e92d5)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260402	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	52.013 msec
System CPU time	2.757 msec
Total CPU time	54.770 msec
Elapsed time	80.439 msec
Context switches	29 voluntary, 31 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-14&start=2025-02-10
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-14'
'start'	'2025-02-10'

Variable	Value
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Cory Nickerson \| Red Hat \| 00150 691017 99, ticket_status=closed, client=Internal, priority=0, created=2025-02-10 15:54:34, last_txn_id=2286020>, <Ticket(id=4563, rt_number=53836, queue=Requests, subject=add maddy to docker group, ticket_status=closed, client=AskBio, priority=60, created=2025-02-10 16:00:19, last_txn_id=2286397>, <Ticket(id=4565, rt_number=53839, queue=Incidents, subject=Intermittent connectivity problem, ticket_status=closed, client=AskBio, priority=64, created=2025-02-11 01:41:34, last_txn_id=2286286>, <Ticket(id=4567, rt_number=53840, queue=Problems, subject=Missing dashboard, ticket_status=closed, client=Kahootz, priority=9, created=2025-02-11 10:00:25, last_txn_id=2293640>, <Ticket(id=4568, rt_number=53841, queue=Requests, subject=Job role inquiry - Linux Support Consultant, ticket_status=closed, client=Internal, priority=6, created=2025-02-11 11:05:29, last_txn_id=2291075>, <Ticket(id=4569, rt_number=53842, queue=Requests, subject=Linux Support Consultant Vacancy , ticket_status=rejected, client=Internal, priority=3, created=2025-02-11 11:17:47, last_txn_id=2289027>, <Ticket(id=4570, rt_number=53843, queue=Requests, subject=Client Services, ticket_status=closed, client=TCV, priority=0, created=2025-02-11 12:18:26, last_txn_id=2286707>, <Ticket(id=4571, rt_number=53844, queue=Triage, subject=TEST ONE - IGNORE, ticket_status=closed, client=Internal, priority=0, created=2025-02-11 13:05:55, last_txn_id=2286742>, <Ticket(id=4573, rt_number=53846, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=65, created=2025-02-11 13:32:54, last_txn_id=2288223>, <Ticket(id=4576, rt_number=53849, queue=Incidents, subject=Password Notifications for tiger-computing.co.uk - Take Action Now, ticket_status=rejected, client=Internal, priority=0, created=2025-02-11 22:52:46, last_txn_id=2287075>, <Ticket(id=4578, rt_number=53851, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=0, created=2025-02-12 08:31:34, last_txn_id=2287479>, <Ticket(id=4579, rt_number=53852, queue=Triage, subject=We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-02-12 11:01:47, last_txn_id=2287207>, <Ticket(id=4580, rt_number=53853, queue=Requests, subject=Graphite - Clear out of metrics, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-02-12 11:25:37, last_txn_id=2290569>, <Ticket(id=4587, rt_number=53860, queue=Requests, subject=Credential update, ticket_status=closed, client=ITC Compliance, priority=0, created=2025-02-12 14:23:58, last_txn_id=2287697>, <Ticket(id=4588, rt_number=53861, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-02-12 15:32:24, last_txn_id=2289447>, <Ticket(id=4590, rt_number=53863, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=64, created=2025-02-12 20:32:32, last_txn_id=2288024>, <Ticket(id=4592, rt_number=53865, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=57, created=2025-02-13 07:14:27, last_txn_id=2288200>, <Ticket(id=4593, rt_number=53866, queue=Incidents, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=0, created=2025-02-13 08:09:07, last_txn_id=2288367>, <Ticket(id=4595, rt_number=53868, queue=Requests, subject=Shopfloor IP Change, ticket_status=closed, client=Crystal Units, priority=4, created=2025-02-13 12:31:26, last_txn_id=2291042>, <Ticket(id=4596, rt_number=53869, queue=Incidents, subject=HTTP timeouts on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-02-13 12:44:56, last_txn_id=2288927>, <Ticket(id=4598, rt_number=53871, queue=Triage, subject=Message - James Pollard \| Franklin Fitch \| 020 3696 7947, ticket_status=rejected, client=Internal, priority=0, created=2025-02-13 15:51:22, last_txn_id=2288584>, <Ticket(id=4599, rt_number=53872, queue=Requests, subject=blogs.tcv.org.uk, ticket_status=closed, client=TCV, priority=51, created=2025-02-13 16:44:23, last_txn_id=2289018>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4602, rt_number=53875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=101, created=2025-02-14 00:08:01, last_txn_id=2288871>, <Ticket(id=4603, rt_number=53876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=101, created=2025-02-14 00:08:16, last_txn_id=2288900>, <Ticket(id=4604, rt_number=53877, queue=Incidents, subject=CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=44, created=2025-02-14 08:13:31, last_txn_id=2289606>, <Ticket(id=4605, rt_number=53878, queue=Triage, subject=RE: We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-02-14 10:07:48, last_txn_id=2289053>, <Ticket(id=4606, rt_number=53879, queue=Requests, subject=10x vpn certs, ticket_status=closed, client=Global Brands, priority=1, created=2025-02-14 10:17:01, last_txn_id=2289641>, <Ticket(id=4607, rt_number=53880, queue=Triage, subject=We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-02-14 12:36:56, last_txn_id=2289128>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 2, 14), 'start': datetime.date(2025, 2, 10), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-02-14&start=2025-02-10' [GET]>

Triage response

10 Feb - 14 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-06 10:23:30.351442	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351519	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351531	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351541	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351549	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351556	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351563	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351570	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351576	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351583	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351589	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351594	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351600	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351606	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351612	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351618	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351624	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351631	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351637	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351643	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351649	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351655	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351660	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351666	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351673	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351678	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351684	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351690	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351696	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351702	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351708	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351715	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351723	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351730	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351736	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351746	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351752	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351758	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351764	xxx	./services/model.py:838
DEBUG	2026-04-06 10:23:30.351771	xxx	./services/model.py:838