Triage response

13 Jan - 14 Feb

RT Created Time in Triage Client Subject
52908 18 Nov, 16:57 0h 33m eTherapeutics Buckets being back up daily and weekly, possibly monthly
53057 03 Dec, 09:45 40d 2h 30m Rotastat X2Go Issues
53107 09 Dec, 14:30 0h 22m OpenCorporates Erribit Server shutdown
53456 13 Jan, 13:05 0h 03m Cirencester College CCOLive browsing slow today
53457 13 Jan, 13:31 0h 07m Geograph Adding new docker container to our gitops+k8s cluster.
53463 13 Jan, 16:43 0h 10m Geograph Redis volumes filling up in production
53466 14 Jan, 08:07 0h 01m Internal severn{1,2,3}.tiger-computing.co.uk unmerged config files
53467 14 Jan, 08:11 0h 02m AskBio macleod.synpromics.com frozen mail
53468 14 Jan, 08:15 0h 00m OGT rodney2.internal.ogtip.com crm warnings
53473 14 Jan, 10:23 0h 00m Top to Toe Unmerged config files on gait-prod.toptotoe.com
53476 14 Jan, 10:42 1h 00m None RE: New Clients
53478 14 Jan, 18:58 1h 22m ITC Compliance Legacy DB IP Whitelisting
53480 15 Jan, 10:19 0h 02m AskBio PromPT down on Macleod
53483 16 Jan, 08:31 0h 01m Tusk IC mammoth.tusknet rsnapshot duration
53487 16 Jan, 14:11 0h 06m TCV Emails not being sent external from RT
53491 16 Jan, 16:59 0h 22m eTherapeutics Route missing on DGX
53494 17 Jan, 08:09 0h 05m eTherapeutics dgx2.internal.etherapeutics.co.uk disk usage
53495 17 Jan, 08:27 0h 07m OGT basil.internal.ogtip.com disk usage /data
53499 17 Jan, 10:38 0h 03m DLS Plastics DOWN: dlskvm2.dlsmedical.internal
53501 17 Jan, 11:24 0h 02m OGT Mount Illumina data on Sybil
53507 17 Jan, 15:42 0h 04m None We’ll get you 30-250 leads… or it’s FREE
53517 17 Jan, 18:25 0 AskBio GitLab issue on Macleod
53518 17 Jan, 22:56 0 OpenCorporates frontend-sentinel12: /var at 92%
53519 19 Jan, 14:59 0h 16m Internal NOT URGENT: update Spotify repo
53523 20 Jan, 08:18 0h 01m Koinex koinexserver.home UPS issue
53524 20 Jan, 09:41 0h 01m OpenCorporates MySQL Binlogs
53529 20 Jan, 17:11 0h 41m Trident Honda SMBOTT Retirement
53532 21 Jan, 08:04 0h 03m JISC OpenAthens server patching l01 & l02
53533 21 Jan, 08:50 0h 16m Internal WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53534 21 Jan, 11:46 0h 09m OpenCorporates SSH Issues on Prod API21 and Dev-API21
53537 21 Jan, 12:57 0h 03m Sucden Patching Walkthrough
53538 21 Jan, 13:17 0h 24m Internal Please update Bonita's PGP key
53541 21 Jan, 15:32 0h 08m OpenCorporates database cloud migration support
53542 21 Jan, 15:36 0h 03m None RE: We’ll get you 30-250 leads… or it’s FREE
53544 22 Jan, 08:12 0h 01m Top to Toe toptotoe-staging.net maintenance mode
53546 22 Jan, 10:44 0h 02m ITC Compliance DOWN: itcgw1.corp.itccompliance.co.uk
53547 22 Jan, 10:59 0h 04m RNOH PostgreSQL Database Optimisation
53548 22 Jan, 11:38 0h 02m Cambridge Flow Solutions Contact Tiger to fix J Cluster issue
53550 22 Jan, 13:36 0h 08m ITC Compliance ITC Termination of service (technical)
53551 22 Jan, 15:28 0h 02m AskBio Gitlab access to /weka
53553 22 Jan, 16:34 0h 05m OpenCorporates Test run of DB Cloud Migration
53554 22 Jan, 16:39 0h 05m OpenCorporates dev-compute11 storage
53556 23 Jan, 08:09 0h 02m OGT Borgmatic backups failed | rodney1, manuel
53557 23 Jan, 08:37 0h 29m OGT Potential power cut
53564 23 Jan, 10:10 0h 10m Internal Message - Leah | Q.A | 020 4513 5298
53565 23 Jan, 10:31 0h 01m Internal Message - Leah Brown | Qa | 020 4513 5298
53568 23 Jan, 12:47 0h 01m Geograph Geograph Gitlab down
53570 23 Jan, 14:10 0h 27m JISC OVPN access for OpenAthens user Mike Beringer
53571 23 Jan, 15:09 0h 05m AskBio /weka on Jura
53572 23 Jan, 15:09 0h 10m None RE: We’ll get you 30-250 leads… or it’s FREE
53573 23 Jan, 15:59 0h 04m ITC Compliance Office IP update
53575 23 Jan, 17:06 0h 01m OpenCorporates dev-openc-app11 Puppet
53577 24 Jan, 07:28 0 AskBio LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53578 24 Jan, 07:39 0 TCV Puppet not checking-in on *.tcv.org.uk
53582 24 Jan, 10:36 0h 24m Kahootz WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com
53586 25 Jan, 00:08 0 Crystal Units crylonlis2024.crystal.local lorgrotate failure
53589 27 Jan, 03:40 0h 11m None Qualys - Latest vulnerabilities added between January 20, 2025 and January 26, 2025
53590 27 Jan, 09:03 0h 09m OpenCorporates dev-compute11
53592 27 Jan, 09:28 0h 04m AskBio Account for Maddy Butler
53593 27 Jan, 09:42 0h 05m Kahootz Introducing Davide Benini, the new Kahootz DevOps Manager
53596 27 Jan, 10:34 0h 01m JISC ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53664 27 Jan, 15:06 0h 06m AskBio cannot reach iona
53668 27 Jan, 22:05 0h 11m Internal ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53671 28 Jan, 04:14 0h 06m None I HAVE A PROPOSAL
53672 28 Jan, 08:07 0h 01m Tusk IC CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53673 28 Jan, 08:25 0h 00m eTherapeutics dgx2.internal.etherapeutics.co.uk disk usage
53675 28 Jan, 10:47 0h 00m ERF Electrical WordPress Versions on webdev.erfelectrical.co.uk
53677 28 Jan, 11:43 0h 01m AskBio edb-iona LDAP Replication
53679 28 Jan, 12:39 0h 03m Geograph RDS for MariaDB 10.4 EOL
53680 28 Jan, 13:57 0h 03m TCV our RT server & software
53681 28 Jan, 15:20 0h 02m NFW LEAVERS & NEW STARTERS
53683 28 Jan, 15:57 0h 05m OpenCorporates sys1 resque
53721 29 Jan, 11:09 0h 02m Cambridge Flow Solutions cfsj02 node restart
53722 29 Jan, 12:01 0h 03m OGT Recover sqlfile
53728 29 Jan, 17:11 0h 00m Kahootz CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53731 30 Jan, 00:10 0 Quickline CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53732 30 Jan, 08:16 0h 02m Quickline Monitoring
53734 30 Jan, 10:33 0h 02m AskBio darkmatter.synpromics.com prompt3 failure
53739 31 Jan, 00:31 0h 03m Quickline MySQL Slave on az-svr-sfradius01.quickline.co.uk
53741 31 Jan, 12:37 0h 02m OpenCorporates Please delete
53744 31 Jan, 14:20 0h 01m Internal Technical leaving actions for Warwick Hampden-Woodfall
53746 01 Feb, 00:14 0h 10m Quickline CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53754 03 Feb, 08:27 0h 03m Internal Uploading images to wiki
53757 03 Feb, 09:05 0h 05m OpenCorporates Graphite
53759 03 Feb, 09:44 0h 02m Entrepreneurs Circle EC: New SFTP User Account
53760 03 Feb, 10:06 0h 06m OpenCorporates Cloud Migration Holding Page
53761 03 Feb, 10:07 0h 01m Geograph Geograph/staging/data.geograph.org.uk issues
53762 03 Feb, 10:50 0h 04m OpenCorporates Lock out backend-redis nodes
53763 03 Feb, 10:58 0h 06m AskBio ssh issues
53764 03 Feb, 11:13 0h 02m Quickline Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652]
53767 03 Feb, 14:12 0h 00m Quickline DOWN: aql-svr-zabbix-app.quickline.co.uk
53768 03 Feb, 22:10 0h 13m AskBio Failed Logins from "admin"
53772 04 Feb, 08:22 0h 00m Internal CRITICAL: Storage: RAID on woodlands.midnighthax.com
53773 04 Feb, 09:33 0h 07m eTherapeutics Add SSH keys to DGX machines
53776 04 Feb, 11:25 0h 02m BD Group 301 Redirects
53778 04 Feb, 13:00 0h 01m BD Group Apple Verification Files
53780 04 Feb, 17:06 0h 02m Cambridge Flow Solutions J cluster - licnese server..
53781 04 Feb, 18:52 0h 10m Internal Message - Sandra Keith | Design Ingenious | +17134878048
53782 04 Feb, 19:21 0 AskBio edb-lab-skye: /weka mount timing out
53785 05 Feb, 10:04 0h 21m Internal Message - Ben Anderson | Up Work | 1-563-205-5871
53787 05 Feb, 12:58 0h 02m Globecast WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com
53788 05 Feb, 16:51 0h 00m Geograph CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk
53789 05 Feb, 17:32 0h 09m Kahootz HTTP Request Smuggling vulnerability reported
53790 05 Feb, 17:40 0h 04m Mad Dog Casting Backups
53793 06 Feb, 08:12 0h 01m Kahootz CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com
53795 06 Feb, 08:35 0h 03m Lantech WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie
53800 06 Feb, 14:16 0h 08m OGT CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com
53802 06 Feb, 20:00 0 BD Group www.premiercompanyformation.co.uk HTTP
53803 07 Feb, 00:00 0h 03m Sylvera Sylvera monthly backup check and tape swap
53805 07 Feb, 08:04 0h 01m eTherapeutics Storage alert: /var on dgx1.internal.etherapeutics.co.uk
53806 07 Feb, 08:04 0h 01m Advensys DOWN: arpinodeb.clients.advensys.internal
53807 07 Feb, 08:41 0h 28m Tusk IC new user on LDAP
53808 07 Feb, 11:14 0h 08m OpenCorporates New Task for Migration Day
53809 07 Feb, 14:37 0h 03m eTherapeutics URGENT: expiring secret replacement
53810 07 Feb, 14:38 0h 04m ITC Compliance ITCFS1 file recover
53812 07 Feb, 16:58 0h 02m OpenCorporates Graphite not returning data
53828 10 Feb, 10:59 0h 04m Advensys DOWN: arpinodeb.clients.advensys.internal
53829 10 Feb, 11:44 0h 11m Visku TERMINATION - Visku
53832 10 Feb, 13:01 0h 01m Koinex DOWN: koinexserver.home
53833 10 Feb, 14:51 0h 09m Internal Provision WordPress site for new website
53834 10 Feb, 15:38 0h 08m BD Group CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53835 10 Feb, 15:54 0h 19m Internal Message - Cory Nickerson | Red Hat | 00150 691017 99
53836 10 Feb, 16:00 0h 11m AskBio add maddy to docker group
53839 11 Feb, 01:41 0 AskBio Intermittent connectivity problem
53840 11 Feb, 10:00 0h 14m Kahootz Missing dashboard
53841 11 Feb, 11:05 0h 15m Internal Job role inquiry - Linux Support Consultant
53842 11 Feb, 11:17 0h 03m Internal Linux Support Consultant Vacancy
53843 11 Feb, 12:18 0h 06m TCV Client Services
53844 11 Feb, 13:05 0h 04m Internal TEST ONE - IGNORE
53846 11 Feb, 13:32 0h 00m Kahootz CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com
53849 11 Feb, 22:52 0h 06m Internal Password Notifications for tiger-computing.co.uk - Take Action Now
53851 12 Feb, 08:31 0h 01m Internal CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com
53852 12 Feb, 11:01 0h 16m None We’ll get you 30-250 leads… or it’s FREE
53853 12 Feb, 11:25 0h 04m OpenCorporates Graphite - Clear out of metrics
53860 12 Feb, 14:23 0h 01m ITC Compliance Credential update
53861 12 Feb, 15:32 0h 02m DLS Plastics DOWN: dlskvm2.dlsmedical.internal
53863 12 Feb, 20:32 0 AskBio CRITICAL: NRPE Disk: /home on talisker.synpromics.com
53865 13 Feb, 07:14 0 Entrepreneurs Circle WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org
53866 13 Feb, 08:09 0h 01m Internal WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
53868 13 Feb, 12:31 0h 12m Crystal Units Shopfloor IP Change
53869 13 Feb, 12:44 0h 01m BD Group HTTP timeouts on ef-v5-nodes.c.ef-platform.internal
53871 13 Feb, 15:51 0h 59m Internal Message - James Pollard | Franklin Fitch | 020 3696 7947
53872 13 Feb, 16:44 0h 07m TCV blogs.tcv.org.uk
53873 13 Feb, 17:21 0h 48m Entrepreneurs Circle Introducing Usama and OpenVPN Setup Assistance
53875 14 Feb, 00:08 0 Entrepreneurs Circle CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org
53876 14 Feb, 00:08 0 Crystal Units CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53877 14 Feb, 08:13 0h 06m Tusk IC CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53878 14 Feb, 10:07 0h 15m None RE: We’ll get you 30-250 leads… or it’s FREE
53879 14 Feb, 10:17 0h 11m Global Brands 10x vpn certs
53880 14 Feb, 12:36 0h 01m None We’ll get you 30-250 leads… or it’s FREE

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