Triage response

03 Feb - 07 Feb

RT	Created	Time in Triage	Client	Subject
53547	22 Jan, 10:59	0h 04m	RNOH	PostgreSQL Database Optimisation
53746	01 Feb, 00:14	0h 10m	Quickline	CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53754	03 Feb, 08:27	0h 03m	Internal	Uploading images to wiki
53757	03 Feb, 09:05	0h 05m	OpenCorporates	Graphite
53759	03 Feb, 09:44	0h 02m	Entrepreneurs Circle	EC: New SFTP User Account
53760	03 Feb, 10:06	0h 06m	OpenCorporates	Cloud Migration Holding Page
53761	03 Feb, 10:07	0h 01m	Geograph	Geograph/staging/data.geograph.org.uk issues
53762	03 Feb, 10:50	0h 04m	OpenCorporates	Lock out backend-redis nodes
53763	03 Feb, 10:58	0h 06m	AskBio	ssh issues
53764	03 Feb, 11:13	0h 02m	Quickline	Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652]
53767	03 Feb, 14:12	0h 00m	Quickline	DOWN: aql-svr-zabbix-app.quickline.co.uk
53768	03 Feb, 22:10	0h 13m	AskBio	Failed Logins from "admin"
53772	04 Feb, 08:22	0h 00m	Internal	CRITICAL: Storage: RAID on woodlands.midnighthax.com
53773	04 Feb, 09:33	0h 07m	eTherapeutics	Add SSH keys to DGX machines
53776	04 Feb, 11:25	0h 02m	BD Group	301 Redirects
53778	04 Feb, 13:00	0h 01m	BD Group	Apple Verification Files
53780	04 Feb, 17:06	0h 02m	Cambridge Flow Solutions	J cluster - licnese server..
53781	04 Feb, 18:52	0h 10m	Internal	Message - Sandra Keith \| Design Ingenious \| +17134878048
53782	04 Feb, 19:21	0	AskBio	edb-lab-skye: /weka mount timing out
53785	05 Feb, 10:04	0h 21m	Internal	Message - Ben Anderson \| Up Work \| 1-563-205-5871
53787	05 Feb, 12:58	0h 02m	Globecast	WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com
53788	05 Feb, 16:51	0h 00m	Geograph	CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk
53789	05 Feb, 17:32	0h 09m	Kahootz	HTTP Request Smuggling vulnerability reported
53790	05 Feb, 17:40	0h 04m	Mad Dog Casting	Backups
53793	06 Feb, 08:12	0h 01m	Kahootz	CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com
53795	06 Feb, 08:35	0h 03m	Lantech	WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie
53800	06 Feb, 14:16	0h 08m	OGT	CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com
53802	06 Feb, 20:00	0	BD Group	www.premiercompanyformation.co.uk HTTP
53803	07 Feb, 00:00	0h 03m	Sylvera	Sylvera monthly backup check and tape swap
53805	07 Feb, 08:04	0h 01m	eTherapeutics	Storage alert: /var on dgx1.internal.etherapeutics.co.uk
53806	07 Feb, 08:04	0h 01m	Advensys	DOWN: arpinodeb.clients.advensys.internal
53807	07 Feb, 08:41	0h 28m	Tusk IC	new user on LDAP
53808	07 Feb, 11:14	0h 08m	OpenCorporates	New Task for Migration Day
53809	07 Feb, 14:37	0h 03m	eTherapeutics	URGENT: expiring secret replacement
53810	07 Feb, 14:38	0h 04m	ITC Compliance	ITCFS1 file recover
53812	07 Feb, 16:58	0h 02m	OpenCorporates	Graphite not returning data

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.659 msec
System CPU time	3.828 msec
Total CPU time	37.487 msec
Elapsed time	75.434 msec
Context switches	68 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-07&start=2025-02-03
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-07'
'start'	'2025-02-03'

Variable	Value
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licnese server.., ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-02-04 17:06:57, last_txn_id=2284515>, <Ticket(id=4459, rt_number=53781, queue=Requests, subject=Message - Sandra Keith \| Design Ingenious \| +17134878048, ticket_status=closed, client=Internal, priority=0, created=2025-02-04 18:52:52, last_txn_id=2282957>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4463, rt_number=53785, queue=Requests, subject=Message - Ben Anderson \| Up Work \| 1-563-205-5871, ticket_status=closed, client=Internal, priority=40, created=2025-02-05 10:04:32, last_txn_id=2283046>, <Ticket(id=4515, rt_number=53787, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=38, created=2025-02-05 12:58:42, last_txn_id=2284189>, <Ticket(id=4516, rt_number=53788, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2025-02-05 16:51:27, last_txn_id=2283809>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4518, rt_number=53790, queue=Requests, subject=Backups , ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-02-05 17:40:50, last_txn_id=2285624>, <Ticket(id=4521, rt_number=53793, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=54, created=2025-02-06 08:12:30, last_txn_id=2294081>, <Ticket(id=4523, rt_number=53795, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=51, created=2025-02-06 08:35:04, last_txn_id=2288647>, <Ticket(id=4528, rt_number=53800, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-02-06 14:16:13, last_txn_id=2286186>, <Ticket(id=4530, rt_number=53802, queue=Incidents, subject=www.premiercompanyformation.co.uk HTTP, ticket_status=closed, client=BD Group, priority=52, created=2025-02-06 20:00:53, last_txn_id=2285764>, <Ticket(id=4532, rt_number=53803, queue=Triage, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-02-07 00:00:03, last_txn_id=2284588>, <Ticket(id=4533, rt_number=53805, queue=Incidents, subject=Storage alert: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-02-07 08:04:13, last_txn_id=2284648>, <Ticket(id=4534, rt_number=53806, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=23, created=2025-02-07 08:04:41, last_txn_id=2284811>, <Ticket(id=4535, rt_number=53807, queue=Requests, subject=new user on LDAP, ticket_status=closed, client=Tusk IC, priority=41, created=2025-02-07 08:41:18, last_txn_id=2285722>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4537, rt_number=53809, queue=Requests, subject=URGENT: expiring secret replacement , ticket_status=closed, client=eTherapeutics, priority=48, created=2025-02-07 14:37:56, last_txn_id=2287121>, <Ticket(id=4538, rt_number=53810, queue=Requests, subject=ITCFS1 file recover, ticket_status=closed, client=ITC Compliance, priority=42, created=2025-02-07 14:38:44, last_txn_id=2286807>, <Ticket(id=4540, rt_number=53812, queue=Incidents, subject=Graphite not returning data, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-02-07 16:58:58, last_txn_id=2289306>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 2, 7), 'start': datetime.date(2025, 2, 3), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-02-07&start=2025-02-03' [GET]>

Triage response

03 Feb - 07 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 23:39:13.162767	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162828	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162840	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162849	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162858	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162864	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162871	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162880	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162890	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162899	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162908	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162916	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162925	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162934	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162942	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162948	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162953	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162959	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162965	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162972	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162980	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162987	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162992	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.162998	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163005	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163011	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163016	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163022	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163028	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163033	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163039	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163045	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163050	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163057	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163063	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163069	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163075	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163082	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163090	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.163098	xxx	./services/model.py:838