Triage response

27 Jan - 31 Jan

RT	Created	Time in Triage	Client	Subject
52908	18 Nov, 16:57	0h 33m	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53057	03 Dec, 09:45	40d 2h 30m	Rotastat	X2Go Issues
53589	27 Jan, 03:40	0h 11m	None	Qualys - Latest vulnerabilities added between January 20, 2025 and January 26, 2025
53590	27 Jan, 09:03	0h 09m	OpenCorporates	dev-compute11
53592	27 Jan, 09:28	0h 04m	AskBio	Account for Maddy Butler
53593	27 Jan, 09:42	0h 05m	Kahootz	Introducing Davide Benini, the new Kahootz DevOps Manager
53596	27 Jan, 10:34	0h 01m	JISC	ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53664	27 Jan, 15:06	0h 06m	AskBio	cannot reach iona
53668	27 Jan, 22:05	0h 11m	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53671	28 Jan, 04:14	0h 06m	None	I HAVE A PROPOSAL
53672	28 Jan, 08:07	0h 01m	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53673	28 Jan, 08:25	0h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53675	28 Jan, 10:47	0h 00m	ERF Electrical	WordPress Versions on webdev.erfelectrical.co.uk
53677	28 Jan, 11:43	0h 01m	AskBio	edb-iona LDAP Replication
53679	28 Jan, 12:39	0h 03m	Geograph	RDS for MariaDB 10.4 EOL
53680	28 Jan, 13:57	0h 03m	TCV	our RT server & software
53681	28 Jan, 15:20	0h 02m	NFW	LEAVERS & NEW STARTERS
53683	28 Jan, 15:57	0h 05m	OpenCorporates	sys1 resque
53721	29 Jan, 11:09	0h 02m	Cambridge Flow Solutions	cfsj02 node restart
53722	29 Jan, 12:01	0h 03m	OGT	Recover sqlfile
53728	29 Jan, 17:11	0h 00m	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53731	30 Jan, 00:10	0	Quickline	CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53732	30 Jan, 08:16	0h 02m	Quickline	Monitoring
53734	30 Jan, 10:33	0h 02m	AskBio	darkmatter.synpromics.com prompt3 failure
53739	31 Jan, 00:31	0h 03m	Quickline	MySQL Slave on az-svr-sfradius01.quickline.co.uk
53741	31 Jan, 12:37	0h 02m	OpenCorporates	Please delete
53744	31 Jan, 14:20	0h 01m	Internal	Technical leaving actions for Warwick Hampden-Woodfall

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.598 msec
System CPU time	3.745 msec
Total CPU time	32.343 msec
Elapsed time	61.710 msec
Context switches	28 voluntary, 18 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&start=2025-01-27
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-31'
'start'	'2025-01-27'

Variable	Value
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Virginia), ticket_status=closed, client=Internal, priority=40, created=2025-01-27 22:05:43, last_txn_id=2278658>, <Ticket(id=4378, rt_number=53671, queue=Triage, subject=I HAVE A PROPOSAL, ticket_status=rejected, client=None, priority=0, created=2025-01-28 04:14:07, last_txn_id=2278428>, <Ticket(id=4379, rt_number=53672, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-28 08:07:30, last_txn_id=2278977>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, created=2025-01-28 11:43:22, last_txn_id=2278944>, <Ticket(id=4386, rt_number=53679, queue=Requests, subject=RDS for MariaDB 10.4 EOL, ticket_status=closed, client=Geograph, priority=5, created=2025-01-28 12:39:21, last_txn_id=2293644>, <Ticket(id=4387, rt_number=53680, queue=Requests, subject=our RT server & software, ticket_status=closed, client=TCV, priority=50, created=2025-01-28 13:57:40, last_txn_id=2322159>, <Ticket(id=4388, rt_number=53681, queue=Requests, subject=LEAVERS & NEW STARTERS, ticket_status=closed, client=NFW, priority=41, created=2025-01-28 15:20:12, last_txn_id=2283685>, <Ticket(id=4390, rt_number=53683, queue=Requests, subject=sys1 resque, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-28 15:57:30, last_txn_id=2279202>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4398, rt_number=53722, queue=Requests, subject=Recover sqlfile, ticket_status=closed, client=OGT, priority=60, created=2025-01-29 12:01:23, last_txn_id=2279870>, <Ticket(id=4405, rt_number=53728, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=64, created=2025-01-29 17:11:05, last_txn_id=2280434>, <Ticket(id=4408, rt_number=53731, queue=Incidents, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=66, created=2025-01-30 00:10:06, last_txn_id=2285168>, <Ticket(id=4409, rt_number=53732, queue=Requests, subject=Monitoring, ticket_status=closed, client=Quickline, priority=64, created=2025-01-30 08:16:35, last_txn_id=2293594>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4415, rt_number=53739, queue=Incidents, subject=MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=63, created=2025-01-31 00:31:40, last_txn_id=2280933>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 31), 'start': datetime.date(2025, 1, 27), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-31&start=2025-01-27' [GET]>

Triage response

27 Jan - 31 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 13:23:06.180653	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180703	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180712	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180720	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180726	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180732	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180737	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180743	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180748	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180753	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180758	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180764	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180769	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180774	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180779	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180784	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180790	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180795	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180800	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180806	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180811	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180816	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180822	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180827	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180835	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180841	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180847	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180853	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180858	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180864	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180869	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180874	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180879	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180886	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180891	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180896	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180902	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180907	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180912	xxx	./services/model.py:838
DEBUG	2026-04-08 13:23:06.180918	xxx	./services/model.py:838