Triage response

27 Jan - 31 Jan

RT	Created	Time in Triage	Client	Subject
52908	18 Nov, 16:57	0h 33m	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53057	03 Dec, 09:45	40d 2h 30m	Rotastat	X2Go Issues
53589	27 Jan, 03:40	0h 11m	None	Qualys - Latest vulnerabilities added between January 20, 2025 and January 26, 2025
53590	27 Jan, 09:03	0h 09m	OpenCorporates	dev-compute11
53592	27 Jan, 09:28	0h 04m	AskBio	Account for Maddy Butler
53593	27 Jan, 09:42	0h 05m	Kahootz	Introducing Davide Benini, the new Kahootz DevOps Manager
53596	27 Jan, 10:34	0h 01m	JISC	ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53664	27 Jan, 15:06	0h 06m	AskBio	cannot reach iona
53668	27 Jan, 22:05	0h 11m	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53671	28 Jan, 04:14	0h 06m	None	I HAVE A PROPOSAL
53672	28 Jan, 08:07	0h 01m	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53673	28 Jan, 08:25	0h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53675	28 Jan, 10:47	0h 00m	ERF Electrical	WordPress Versions on webdev.erfelectrical.co.uk
53677	28 Jan, 11:43	0h 01m	AskBio	edb-iona LDAP Replication
53679	28 Jan, 12:39	0h 03m	Geograph	RDS for MariaDB 10.4 EOL
53680	28 Jan, 13:57	0h 03m	TCV	our RT server & software
53681	28 Jan, 15:20	0h 02m	NFW	LEAVERS & NEW STARTERS
53683	28 Jan, 15:57	0h 05m	OpenCorporates	sys1 resque
53721	29 Jan, 11:09	0h 02m	Cambridge Flow Solutions	cfsj02 node restart
53722	29 Jan, 12:01	0h 03m	OGT	Recover sqlfile
53728	29 Jan, 17:11	0h 00m	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53731	30 Jan, 00:10	0	Quickline	CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53732	30 Jan, 08:16	0h 02m	Quickline	Monitoring
53734	30 Jan, 10:33	0h 02m	AskBio	darkmatter.synpromics.com prompt3 failure
53739	31 Jan, 00:31	0h 03m	Quickline	MySQL Slave on az-svr-sfradius01.quickline.co.uk
53741	31 Jan, 12:37	0h 02m	OpenCorporates	Please delete
53744	31 Jan, 14:20	0h 01m	Internal	Technical leaving actions for Warwick Hampden-Woodfall

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	46.653 msec
System CPU time	0.245 msec
Total CPU time	46.898 msec
Elapsed time	85.017 msec
Context switches	41 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&start=2025-01-27
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-31'
'start'	'2025-01-27'

Variable	Value
data	[<Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=3895, rt_number=53057, queue=Problems, subject=X2Go Issues, ticket_status=closed, client=Rotastat, priority=92, created=2024-12-03 09:45:21, last_txn_id=2288363>, <Ticket(id=4359, rt_number=53589, queue=Triage, subject=Qualys - Latest vulnerabilities added between January 20, 2025 and January 26, 2025, ticket_status=rejected, client=None, priority=0, created=2025-01-27 03:40:07, last_txn_id=2277340>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4362, rt_number=53592, queue=Requests, subject=Account for Maddy Butler, ticket_status=closed, client=AskBio, priority=46, created=2025-01-27 09:28:01, last_txn_id=2278883>, <Ticket(id=4363, rt_number=53593, queue=Requests, subject=Introducing Davide Benini, the new Kahootz DevOps Manager, ticket_status=closed, client=Kahootz, priority=61, created=2025-01-27 09:42:01, last_txn_id=2278925>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4374, rt_number=53668, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2025-01-27 22:05:43, last_txn_id=2278658>, <Ticket(id=4378, rt_number=53671, queue=Triage, subject=I HAVE A PROPOSAL, ticket_status=rejected, client=None, priority=0, created=2025-01-28 04:14:07, last_txn_id=2278428>, <Ticket(id=4379, rt_number=53672, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-28 08:07:30, last_txn_id=2278977>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, created=2025-01-28 11:43:22, last_txn_id=2278944>, <Ticket(id=4386, rt_number=53679, queue=Requests, subject=RDS for MariaDB 10.4 EOL, ticket_status=closed, client=Geograph, priority=5, created=2025-01-28 12:39:21, last_txn_id=2293644>, <Ticket(id=4387, rt_number=53680, queue=Requests, subject=our RT server & software, ticket_status=closed, client=TCV, priority=50, created=2025-01-28 13:57:40, last_txn_id=2322159>, <Ticket(id=4388, rt_number=53681, queue=Requests, subject=LEAVERS & NEW STARTERS, ticket_status=closed, client=NFW, priority=41, created=2025-01-28 15:20:12, last_txn_id=2283685>, <Ticket(id=4390, rt_number=53683, queue=Requests, subject=sys1 resque, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-28 15:57:30, last_txn_id=2279202>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4398, rt_number=53722, queue=Requests, subject=Recover sqlfile, ticket_status=closed, client=OGT, priority=60, created=2025-01-29 12:01:23, last_txn_id=2279870>, <Ticket(id=4405, rt_number=53728, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=64, created=2025-01-29 17:11:05, last_txn_id=2280434>, <Ticket(id=4408, rt_number=53731, queue=Incidents, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=66, created=2025-01-30 00:10:06, last_txn_id=2285168>, <Ticket(id=4409, rt_number=53732, queue=Requests, subject=Monitoring, ticket_status=closed, client=Quickline, priority=64, created=2025-01-30 08:16:35, last_txn_id=2293594>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4415, rt_number=53739, queue=Incidents, subject=MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=63, created=2025-01-31 00:31:40, last_txn_id=2280933>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 31), 'start': datetime.date(2025, 1, 27), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-31&start=2025-01-27' [GET]>

Triage response

27 Jan - 31 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 23:39:13.470500	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470563	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470574	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470581	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470587	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470601	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470608	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470613	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470618	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470623	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470629	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470634	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470639	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470644	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470649	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470654	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470659	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470664	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470670	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470675	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470681	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470685	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470690	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470695	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470700	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470705	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470710	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470716	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470721	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470727	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470734	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470740	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470746	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470751	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470756	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470762	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470767	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470772	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470777	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.470783	xxx	./services/model.py:838