Triage response

30 Dec - 31 Jan

RT Created Time in Triage Client Subject
51778 13 Aug, 12:44 0h 14m Internal Install datto agent
52908 18 Nov, 16:57 0h 33m eTherapeutics Buckets being back up daily and weekly, possibly monthly
53057 03 Dec, 09:45 40d 2h 30m Rotastat X2Go Issues
53107 09 Dec, 14:30 0h 22m OpenCorporates Erribit Server shutdown
53327 29 Dec, 09:39 0h 12m Internal Update TPM
53330 30 Dec, 08:41 0h 07m Internal woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53331 30 Dec, 09:06 0h 01m Tusk IC mammoth.tusknet rsnapshot failure
53333 30 Dec, 12:11 0h 01m Geograph www.geograph.org.uk HTTP/S errors
53334 30 Dec, 16:17 0h 02m Internal ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53339 31 Dec, 11:33 0h 01m NovaData CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
53340 31 Dec, 12:07 0h 03m Trident Honda NTP
53344 02 Jan, 09:11 0h 00m Internal woodlands.midnighthax.com apache config issue
53345 02 Jan, 11:51 0h 06m JISC Velox Server Security Overview
53346 02 Jan, 15:48 0h 02m Tusk IC add user to group
53349 03 Jan, 00:00 0h 11m Sylvera Sylvera monthly backup check and tape swap
53350 03 Jan, 08:23 0h 04m Trident Honda smbfs1.trident.lan high disk usage /svr (sdb)
53352 05 Jan, 20:47 0h 20m Internal Can't login to Nextcloud on my MacBook since the server movw
53353 05 Jan, 20:50 0h 09m OGT Power out at site
53359 06 Jan, 08:25 0h 09m Internal CRITICAL: Backups: Prebackup for thames on mersey
53367 06 Jan, 14:07 0h 11m ITC Compliance Legacy deployments
53369 06 Jan, 15:51 0h 00m Internal test Mon, 06 Jan 2025 15:51:51 +0000
53374 07 Jan, 09:53 0h 02m Kahootz Blocking external access to DNS on everything except Oscar
53375 07 Jan, 11:24 0h 38m Lantech Monitoring of IPA-M3 server
53376 07 Jan, 15:29 0h 15m OpenCorporates Network Segmentation
53377 07 Jan, 15:42 0h 09m AskBio mount R drive on skye
53378 07 Jan, 17:21 0h 02m Mad Dog Casting CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53379 07 Jan, 21:59 0 OpenCorporates [FIRING:1] TEST Tiger Computing
53382 08 Jan, 09:43 0h 12m Sysdoc CORS error / network error
53384 08 Jan, 10:43 0h 04m Mad Dog Casting Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53385 08 Jan, 14:52 1h 09m Reigate College New Server
53386 08 Jan, 15:17 0h 11m Cirencester College Query: clone PG Database
53387 08 Jan, 15:49 0h 06m Internal Message - Chris | Del Technologies | 020 4534 1497
53390 09 Jan, 08:27 0h 01m AskBio macleod,talisker,skye NTP server failure
53391 09 Jan, 08:46 0h 00m OGT CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53392 09 Jan, 08:55 0h 00m Internal woodlands.midnighthax.com frozen mail
53393 09 Jan, 09:36 0h 00m OGT WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53400 09 Jan, 13:38 0h 22m RNOH Naitive Technologies - Request for Updated Information
53401 09 Jan, 14:43 0h 00m Cirencester College Cirencester NTP timeout
53403 09 Jan, 15:29 0h 02m Mad Dog Casting Client Mad Dog termination
53405 10 Jan, 10:43 0h 15m None New Clients
53407 10 Jan, 11:27 0h 03m OpenCorporates LDAP - Ben Ellis
53412 10 Jan, 17:09 0h 12m NovaData DOWN: leonis.novadata.internal
53456 13 Jan, 13:05 0h 03m Cirencester College CCOLive browsing slow today
53457 13 Jan, 13:31 0h 05m Geograph Adding new docker container to our gitops+k8s cluster.
53463 13 Jan, 16:43 0h 10m Geograph Redis volumes filling up in production
53466 14 Jan, 08:07 0h 01m Internal severn{1,2,3}.tiger-computing.co.uk unmerged config files
53467 14 Jan, 08:11 0h 02m AskBio macleod.synpromics.com frozen mail
53468 14 Jan, 08:15 0h 00m OGT rodney2.internal.ogtip.com crm warnings
53473 14 Jan, 10:23 0h 00m Top to Toe Unmerged config files on gait-prod.toptotoe.com
53476 14 Jan, 10:42 1h 00m None RE: New Clients
53478 14 Jan, 18:58 1h 22m ITC Compliance Legacy DB IP Whitelisting
53480 15 Jan, 10:19 0h 02m AskBio PromPT down on Macleod
53483 16 Jan, 08:31 0h 01m Tusk IC mammoth.tusknet rsnapshot duration
53487 16 Jan, 14:11 0h 06m TCV Emails not being sent external from RT
53491 16 Jan, 16:59 0h 22m eTherapeutics Route missing on DGX
53494 17 Jan, 08:09 0h 05m eTherapeutics dgx2.internal.etherapeutics.co.uk disk usage
53495 17 Jan, 08:27 0h 07m OGT basil.internal.ogtip.com disk usage /data
53499 17 Jan, 10:38 0h 03m DLS Plastics DOWN: dlskvm2.dlsmedical.internal
53501 17 Jan, 11:24 0h 02m OGT Mount Illumina data on Sybil
53507 17 Jan, 15:42 0h 04m None We’ll get you 30-250 leads… or it’s FREE
53517 17 Jan, 18:25 0 AskBio GitLab issue on Macleod
53518 17 Jan, 22:56 0 OpenCorporates frontend-sentinel12: /var at 92%
53519 19 Jan, 14:59 0h 16m Internal NOT URGENT: update Spotify repo
53523 20 Jan, 08:18 0h 01m Koinex koinexserver.home UPS issue
53524 20 Jan, 09:41 0h 01m OpenCorporates MySQL Binlogs
53529 20 Jan, 17:11 0h 41m Trident Honda SMBOTT Retirement
53532 21 Jan, 08:04 0h 03m JISC OpenAthens server patching l01 & l02
53533 21 Jan, 08:50 0h 16m Internal WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53534 21 Jan, 11:46 0h 09m OpenCorporates SSH Issues on Prod API21 and Dev-API21
53537 21 Jan, 12:57 0h 03m Sucden Patching Walkthrough
53538 21 Jan, 13:17 0h 24m Internal Please update Bonita's PGP key
53541 21 Jan, 15:32 0h 08m OpenCorporates database cloud migration support
53542 21 Jan, 15:36 0h 03m None RE: We’ll get you 30-250 leads… or it’s FREE
53544 22 Jan, 08:12 0h 01m Top to Toe toptotoe-staging.net maintenance mode
53546 22 Jan, 10:44 0h 02m ITC Compliance DOWN: itcgw1.corp.itccompliance.co.uk
53548 22 Jan, 11:38 0h 02m Cambridge Flow Solutions Contact Tiger to fix J Cluster issue
53550 22 Jan, 13:36 0h 08m ITC Compliance ITC Termination of service (technical)
53551 22 Jan, 15:28 0h 02m AskBio Gitlab access to /weka
53553 22 Jan, 16:34 0h 05m OpenCorporates Test run of DB Cloud Migration
53554 22 Jan, 16:39 0h 05m OpenCorporates dev-compute11 storage
53556 23 Jan, 08:09 0h 02m OGT Borgmatic backups failed | rodney1, manuel
53557 23 Jan, 08:37 0h 29m OGT Potential power cut
53564 23 Jan, 10:10 0h 10m Internal Message - Leah | Q.A | 020 4513 5298
53565 23 Jan, 10:31 0h 01m Internal Message - Leah Brown | Qa | 020 4513 5298
53568 23 Jan, 12:47 0h 01m Geograph Geograph Gitlab down
53570 23 Jan, 14:10 0h 27m JISC OVPN access for OpenAthens user Mike Beringer
53571 23 Jan, 15:09 0h 05m AskBio /weka on Jura
53572 23 Jan, 15:09 0h 10m None RE: We’ll get you 30-250 leads… or it’s FREE
53573 23 Jan, 15:59 0h 04m ITC Compliance Office IP update
53575 23 Jan, 17:06 0h 01m OpenCorporates dev-openc-app11 Puppet
53577 24 Jan, 07:28 0 AskBio LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53578 24 Jan, 07:39 0 TCV Puppet not checking-in on *.tcv.org.uk
53582 24 Jan, 10:36 0h 24m Kahootz WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com
53586 25 Jan, 00:08 0 Crystal Units crylonlis2024.crystal.local lorgrotate failure
53589 27 Jan, 03:40 0h 11m None Qualys - Latest vulnerabilities added between January 20, 2025 and January 26, 2025
53590 27 Jan, 09:03 0h 09m OpenCorporates dev-compute11
53592 27 Jan, 09:28 0h 04m AskBio Account for Maddy Butler
53593 27 Jan, 09:42 0h 05m Kahootz Introducing Davide Benini, the new Kahootz DevOps Manager
53596 27 Jan, 10:34 0h 01m JISC ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53664 27 Jan, 15:06 0h 06m AskBio cannot reach iona
53668 27 Jan, 22:05 0h 11m Internal ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53671 28 Jan, 04:14 0h 06m None I HAVE A PROPOSAL
53672 28 Jan, 08:07 0h 01m Tusk IC CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53673 28 Jan, 08:25 0h 00m eTherapeutics dgx2.internal.etherapeutics.co.uk disk usage
53675 28 Jan, 10:47 0h 00m ERF Electrical WordPress Versions on webdev.erfelectrical.co.uk
53677 28 Jan, 11:43 0h 01m AskBio edb-iona LDAP Replication
53679 28 Jan, 12:39 0h 03m Geograph RDS for MariaDB 10.4 EOL
53680 28 Jan, 13:57 0h 03m TCV our RT server & software
53681 28 Jan, 15:20 0h 02m NFW LEAVERS & NEW STARTERS
53683 28 Jan, 15:57 0h 05m OpenCorporates sys1 resque
53721 29 Jan, 11:09 0h 02m Cambridge Flow Solutions cfsj02 node restart
53722 29 Jan, 12:01 0h 03m OGT Recover sqlfile
53728 29 Jan, 17:11 0h 00m Kahootz CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53731 30 Jan, 00:10 0 Quickline CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53732 30 Jan, 08:16 0h 02m Quickline Monitoring
53734 30 Jan, 10:33 0h 02m AskBio darkmatter.synpromics.com prompt3 failure
53739 31 Jan, 00:31 0h 03m Quickline MySQL Slave on az-svr-sfradius01.quickline.co.uk
53741 31 Jan, 12:37 0h 02m OpenCorporates Please delete
53744 31 Jan, 14:20 0h 01m Internal Technical leaving actions for Warwick Hampden-Woodfall

git hash: master (6c029d07)