Triage response

20 Jan - 24 Jan

RT	Created	Time in Triage	Client	Subject
53057	03 Dec, 09:45	35d 6h 51m	Rotastat	X2Go Issues
53107	09 Dec, 14:30	0h 22m	OpenCorporates	Erribit Server shutdown
53519	19 Jan, 14:59	0h 16m	Internal	NOT URGENT: update Spotify repo
53523	20 Jan, 08:18	0h 01m	Koinex	koinexserver.home UPS issue
53524	20 Jan, 09:41	0h 01m	OpenCorporates	MySQL Binlogs
53529	20 Jan, 17:11	0h 41m	Trident Honda	SMBOTT Retirement
53532	21 Jan, 08:04	0h 03m	JISC	OpenAthens server patching l01 & l02
53533	21 Jan, 08:50	0h 16m	Internal	WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53534	21 Jan, 11:46	0h 09m	OpenCorporates	SSH Issues on Prod API21 and Dev-API21
53537	21 Jan, 12:57	0h 03m	Sucden	Patching Walkthrough
53538	21 Jan, 13:17	0h 24m	Internal	Please update Bonita's PGP key
53541	21 Jan, 15:32	0h 08m	OpenCorporates	database cloud migration support
53542	21 Jan, 15:36	0h 03m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53544	22 Jan, 08:12	0h 01m	Top to Toe	toptotoe-staging.net maintenance mode
53546	22 Jan, 10:44	0h 02m	ITC Compliance	DOWN: itcgw1.corp.itccompliance.co.uk
53548	22 Jan, 11:38	0h 02m	Cambridge Flow Solutions	Contact Tiger to fix J Cluster issue
53550	22 Jan, 13:36	0h 08m	ITC Compliance	ITC Termination of service (technical)
53551	22 Jan, 15:28	0h 02m	AskBio	Gitlab access to /weka
53553	22 Jan, 16:34	0h 05m	OpenCorporates	Test run of DB Cloud Migration
53554	22 Jan, 16:39	0h 05m	OpenCorporates	dev-compute11 storage
53556	23 Jan, 08:09	0h 02m	OGT	Borgmatic backups failed \| rodney1, manuel
53557	23 Jan, 08:37	0h 29m	OGT	Potential power cut
53564	23 Jan, 10:10	0h 10m	Internal	Message - Leah \| Q.A \| 020 4513 5298
53565	23 Jan, 10:31	0h 01m	Internal	Message - Leah Brown \| Qa \| 020 4513 5298
53568	23 Jan, 12:47	0h 01m	Geograph	Geograph Gitlab down
53570	23 Jan, 14:10	0h 27m	JISC	OVPN access for OpenAthens user Mike Beringer
53571	23 Jan, 15:09	0h 05m	AskBio	/weka on Jura
53572	23 Jan, 15:09	0h 10m	None	RE: We’ll get you 30-250 leads… or it’s FREE
53573	23 Jan, 15:59	0h 04m	ITC Compliance	Office IP update
53575	23 Jan, 17:06	0h 01m	OpenCorporates	dev-openc-app11 Puppet
53577	24 Jan, 07:28	0	AskBio	LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53578	24 Jan, 07:39	0	TCV	Puppet not checking-in on *.tcv.org.uk
53582	24 Jan, 10:36	0h 24m	Kahootz	WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.771 msec
System CPU time	3.761 msec
Total CPU time	36.532 msec
Elapsed time	78.051 msec
Context switches	35 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-24&start=2025-01-20
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-24'
'start'	'2025-01-20'

Variable	Value
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Leah \| Q.A \| 020 4513 5298, ticket_status=closed, client=Internal, priority=40, created=2025-01-23 10:10:12, last_txn_id=2275757>, <Ticket(id=4335, rt_number=53565, queue=Requests, subject=Message - Leah Brown \| Qa \| 020 4513 5298, ticket_status=closed, client=Internal, priority=40, created=2025-01-23 10:31:02, last_txn_id=2275789>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4342, rt_number=53572, queue=Triage, subject=RE: We’ll get you 30-250 leads… or it’s FREE, ticket_status=rejected, client=None, priority=0, created=2025-01-23 15:09:31, last_txn_id=2276130>, <Ticket(id=4343, rt_number=53573, queue=Requests, subject=Office IP update, ticket_status=closed, client=ITC Compliance, priority=40, created=2025-01-23 15:59:01, last_txn_id=2278357>, <Ticket(id=4345, rt_number=53575, queue=Requests, subject=dev-openc-app11 Puppet, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 17:06:14, last_txn_id=2279252>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4348, rt_number=53578, queue=Incidents, subject=Puppet not checking-in on *.tcv.org.uk, ticket_status=closed, client=TCV, priority=37, created=2025-01-24 07:39:53, last_txn_id=2276454>, <Ticket(id=4352, rt_number=53582, queue=Incidents, subject=WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=57, created=2025-01-24 10:36:46, last_txn_id=2276986>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 24), 'start': datetime.date(2025, 1, 20), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-24&start=2025-01-20' [GET]>

Triage response

20 Jan - 24 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 23:39:13.768966	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769026	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769040	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769048	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769054	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769060	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769065	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769071	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769077	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769084	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769089	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769095	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769101	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769107	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769112	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769118	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769123	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769129	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769135	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769140	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769145	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769150	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769156	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769161	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769167	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769172	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769178	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769183	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769188	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769193	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769198	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769203	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769209	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769215	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769220	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769225	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769230	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769236	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769242	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:13.769247	xxx	./services/model.py:838