Triage response

16 Dec - 17 Jan

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 14m	Internal	Install datto agent
53056	03 Dec, 09:22	0h 11m	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53057	03 Dec, 09:45	30d 6h 51m	Rotastat	X2Go Issues
53157	10 Dec, 18:11	1d 3h 10m	OpenCorporates	Grafana datasource error
53238	14 Dec, 07:51	394d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53239	14 Dec, 07:51	394d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53245	16 Dec, 08:18	0h 10m	Trident Honda	Full System Outage
53246	16 Dec, 08:42	0h 02m	Tusk IC	Storage alert: /home on mammoth.tusknet
53248	16 Dec, 09:56	0h 06m	Internal	Avon cluster: independent check
53252	16 Dec, 11:01	0h 09m	Cambridge Flow Solutions	J cluster access
53253	16 Dec, 11:21	0h 20m	AskBio	Add Vera into Docker group
53256	16 Dec, 15:18	0h 01m	OpenCorporates	[##694011##] Your ticket has been created
53259	17 Dec, 15:27	0h 17m	Global Brands	vpn
53260	17 Dec, 17:25	0h 01m	AskBio	CRITICAL: Backups: Prebackup for backups.synpromics.com on talisker.synpromics.com
53264	18 Dec, 09:58	0h 06m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53265	18 Dec, 10:10	0h 00m	OpenCorporates	Onboarding off boarding
53266	18 Dec, 12:15	0h 10m	Top to Toe	Request to setup differential backup of the GAIT database (Ref. 52931)
53268	18 Dec, 15:18	0h 01m	Internal	Puppet check-in failing on numerous systems
53303	19 Dec, 11:19	0h 02m	OpenCorporates	[##695579##] Move sql11 switch port
53304	19 Dec, 11:22	0h 03m	Kahootz	Xray borgmatic issue
53307	19 Dec, 13:53	0h 02m	Cirencester College	DOWN: *.cirencester.ac.uk
53312	20 Dec, 10:53	0h 02m	ITC Compliance	Sage Server
53313	21 Dec, 11:29	0h 14m	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53316	23 Dec, 08:54	0h 02m	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	0h 01m	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53322	26 Dec, 20:21	0h 03m	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53324	27 Dec, 09:44	0h 03m	OpenCorporates	Update MySQL Cluster setting
53325	27 Dec, 10:22	0h 01m	AskBio	edb-lab-skye.askbio.com configuration agent error
53326	27 Dec, 14:43	0h 04m	OpenCorporates	Quote for new VMs
53327	29 Dec, 09:39	0h 12m	Internal	Update TPM
53330	30 Dec, 08:41	0h 07m	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53331	30 Dec, 09:06	0h 01m	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	0h 01m	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	0h 02m	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53339	31 Dec, 11:33	0h 01m	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
53340	31 Dec, 12:07	0h 03m	Trident Honda	NTP
53344	02 Jan, 09:11	0h 00m	Internal	woodlands.midnighthax.com apache config issue
53345	02 Jan, 11:51	0h 06m	JISC	Velox Server Security Overview
53346	02 Jan, 15:48	0h 02m	Tusk IC	add user to group
53349	03 Jan, 00:00	0h 11m	Sylvera	Sylvera monthly backup check and tape swap
53350	03 Jan, 08:23	0h 04m	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53352	05 Jan, 20:47	0h 20m	Internal	Can't login to Nextcloud on my MacBook since the server movw
53353	05 Jan, 20:50	0h 09m	OGT	Power out at site
53359	06 Jan, 08:25	0h 09m	Internal	CRITICAL: Backups: Prebackup for thames on mersey
53367	06 Jan, 14:07	0h 11m	ITC Compliance	Legacy deployments
53369	06 Jan, 15:51	0h 00m	Internal	test Mon, 06 Jan 2025 15:51:51 +0000
53374	07 Jan, 09:53	0h 02m	Kahootz	Blocking external access to DNS on everything except Oscar
53375	07 Jan, 11:24	0h 38m	Lantech	Monitoring of IPA-M3 server
53376	07 Jan, 15:29	0h 15m	OpenCorporates	Network Segmentation
53377	07 Jan, 15:42	0h 09m	AskBio	mount R drive on skye
53378	07 Jan, 17:21	0h 02m	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53379	07 Jan, 21:59	0	OpenCorporates	[FIRING:1] TEST Tiger Computing
53382	08 Jan, 09:43	0h 12m	Sysdoc	CORS error / network error
53384	08 Jan, 10:43	0h 04m	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53385	08 Jan, 14:52	1h 09m	Reigate College	New Server
53386	08 Jan, 15:17	0h 11m	Cirencester College	Query: clone PG Database
53387	08 Jan, 15:49	0h 06m	Internal	Message - Chris \| Del Technologies \| 020 4534 1497
53390	09 Jan, 08:27	0h 01m	AskBio	macleod,talisker,skye NTP server failure
53391	09 Jan, 08:46	0h 00m	OGT	CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53392	09 Jan, 08:55	0h 00m	Internal	woodlands.midnighthax.com frozen mail
53393	09 Jan, 09:36	0h 00m	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53400	09 Jan, 13:38	0h 22m	RNOH	Naitive Technologies - Request for Updated Information
53401	09 Jan, 14:43	0h 00m	Cirencester College	Cirencester NTP timeout
53403	09 Jan, 15:29	0h 02m	Mad Dog Casting	Client Mad Dog termination
53405	10 Jan, 10:43	0h 15m	None	New Clients
53407	10 Jan, 11:27	0h 03m	OpenCorporates	LDAP - Ben Ellis
53412	10 Jan, 17:09	0h 12m	NovaData	DOWN: leonis.novadata.internal
53456	13 Jan, 13:05	0h 03m	Cirencester College	CCOLive browsing slow today
53457	13 Jan, 13:31	0h 05m	Geograph	Adding new docker container to our gitops+k8s cluster.
53463	13 Jan, 16:43	0h 10m	Geograph	Redis volumes filling up in production
53466	14 Jan, 08:07	0h 01m	Internal	severn{1,2,3}.tiger-computing.co.uk unmerged config files
53467	14 Jan, 08:11	0h 02m	AskBio	macleod.synpromics.com frozen mail
53468	14 Jan, 08:15	0h 00m	OGT	rodney2.internal.ogtip.com crm warnings
53473	14 Jan, 10:23	0h 00m	Top to Toe	Unmerged config files on gait-prod.toptotoe.com
53476	14 Jan, 10:42	1h 00m	None	RE: New Clients
53478	14 Jan, 18:58	1h 22m	ITC Compliance	Legacy DB IP Whitelisting
53480	15 Jan, 10:19	0h 02m	AskBio	PromPT down on Macleod
53483	16 Jan, 08:31	0h 01m	Tusk IC	mammoth.tusknet rsnapshot duration
53487	16 Jan, 14:11	0h 06m	TCV	Emails not being sent external from RT
53491	16 Jan, 16:59	0h 22m	eTherapeutics	Route missing on DGX
53494	17 Jan, 08:09	0h 05m	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53495	17 Jan, 08:27	0h 07m	OGT	basil.internal.ogtip.com disk usage /data
53499	17 Jan, 10:38	0h 03m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53501	17 Jan, 11:24	0h 02m	OGT	Mount Illumina data on Sybil
53507	17 Jan, 15:42	0h 04m	None	We’ll get you 30-250 leads… or it’s FREE
53517	17 Jan, 18:25	0	AskBio	GitLab issue on Macleod
53518	17 Jan, 22:56	0	OpenCorporates	frontend-sentinel12: /var at 92%

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	106.043 msec
System CPU time	3.145 msec
Total CPU time	109.188 msec
Elapsed time	209.469 msec
Context switches	8 voluntary, 472 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&start=2024-12-16
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-17'
'start'	'2024-12-16'

Variable	Value
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created=2024-12-19 11:22:37, last_txn_id=2265281>, <Ticket(id=4077, rt_number=53307, queue=Incidents, subject=DOWN: *.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=44, created=2024-12-19 13:53:42, last_txn_id=2264237>, <Ticket(id=4081, rt_number=53312, queue=Requests, subject=Sage Server, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-20 10:53:17, last_txn_id=2263099>, <Ticket(id=4082, rt_number=53313, queue=Requests, subject=reboot compute11 / mysql update / ldap password reset, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-21 11:29:04, last_txn_id=2264123>, <Ticket(id=4085, rt_number=53316, queue=Incidents, subject=Front servers LE certificate expirations, ticket_status=closed, client=Kahootz, priority=58, created=2024-12-23 08:54:51, last_txn_id=2264014>, <Ticket(id=4088, rt_number=53318, queue=Incidents, subject=birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry, 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 17), 'start': datetime.date(2024, 12, 16), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-17&start=2024-12-16' [GET]>

Triage response

16 Dec - 17 Jan

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-10 00:38:58.316885	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317499	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317865	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317876	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317886	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317894	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317902	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317908	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317915	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317922	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317928	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317934	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317939	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317946	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317951	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317957	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317964	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317971	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317976	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317982	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317988	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.317994	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318000	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318007	xxx	./services/model.py:838
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DEBUG	2026-07-10 00:38:58.318038	xxx	./services/model.py:838
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DEBUG	2026-07-10 00:38:58.318049	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318055	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318061	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318067	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318073	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318079	xxx	./services/model.py:838
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DEBUG	2026-07-10 00:38:58.318090	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318096	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:58.318102	xxx	./services/model.py:838