Triage response

06 Jan - 10 Jan

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 14m	Internal	Install datto agent
53057	03 Dec, 09:45	25d 6h 51m	Rotastat	X2Go Issues
53352	05 Jan, 20:47	0h 20m	Internal	Can't login to Nextcloud on my MacBook since the server movw
53353	05 Jan, 20:50	0h 09m	OGT	Power out at site
53359	06 Jan, 08:25	0h 09m	Internal	CRITICAL: Backups: Prebackup for thames on mersey
53367	06 Jan, 14:07	0h 11m	ITC Compliance	Legacy deployments
53369	06 Jan, 15:51	0h 00m	Internal	test Mon, 06 Jan 2025 15:51:51 +0000
53374	07 Jan, 09:53	0h 02m	Kahootz	Blocking external access to DNS on everything except Oscar
53375	07 Jan, 11:24	0h 38m	Lantech	Monitoring of IPA-M3 server
53376	07 Jan, 15:29	0h 15m	OpenCorporates	Network Segmentation
53377	07 Jan, 15:42	0h 09m	AskBio	mount R drive on skye
53378	07 Jan, 17:21	0h 02m	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53379	07 Jan, 21:59	0	OpenCorporates	[FIRING:1] TEST Tiger Computing
53382	08 Jan, 09:43	0h 12m	Sysdoc	CORS error / network error
53384	08 Jan, 10:43	0h 04m	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53385	08 Jan, 14:52	1h 09m	Reigate College	New Server
53386	08 Jan, 15:17	0h 11m	Cirencester College	Query: clone PG Database
53387	08 Jan, 15:49	0h 06m	Internal	Message - Chris \| Del Technologies \| 020 4534 1497
53390	09 Jan, 08:27	0h 01m	AskBio	macleod,talisker,skye NTP server failure
53391	09 Jan, 08:46	0h 00m	OGT	CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53392	09 Jan, 08:55	0h 00m	Internal	woodlands.midnighthax.com frozen mail
53393	09 Jan, 09:36	0h 00m	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53400	09 Jan, 13:38	0h 22m	RNOH	Naitive Technologies - Request for Updated Information
53401	09 Jan, 14:43	0h 00m	Cirencester College	Cirencester NTP timeout
53403	09 Jan, 15:29	0h 02m	Mad Dog Casting	Client Mad Dog termination
53405	10 Jan, 10:43	0h 15m	None	New Clients
53407	10 Jan, 11:27	0h 03m	OpenCorporates	LDAP - Ben Ellis
53412	10 Jan, 17:09	0h 12m	NovaData	DOWN: leonis.novadata.internal

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	45.810 msec
System CPU time	0.000 msec
Total CPU time	45.810 msec
Elapsed time	82.435 msec
Context switches	27 voluntary, 21 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&start=2025-01-06
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-10'
'start'	'2025-01-06'

Variable	Value
data	[<Ticket(id=3736, rt_number=51778, queue=Admin, subject=Install datto agent, ticket_status=resolved, client=Internal, priority=11, created=2024-08-13 12:44:21, last_txn_id=2295663>, <Ticket(id=3895, rt_number=53057, queue=Problems, subject=X2Go Issues, ticket_status=closed, client=Rotastat, priority=92, created=2024-12-03 09:45:21, last_txn_id=2288363>, <Ticket(id=4147, rt_number=53352, queue=Incidents, subject=Can't login to Nextcloud on my MacBook since the server movw, ticket_status=closed, client=Internal, priority=40, created=2025-01-05 20:47:14, last_txn_id=2266381>, <Ticket(id=4148, rt_number=53353, queue=Incidents, subject=Power out at site, ticket_status=closed, client=OGT, priority=50, created=2025-01-05 20:50:40, last_txn_id=2266638>, <Ticket(id=4155, rt_number=53359, queue=Problems, subject=CRITICAL: Backups: Prebackup for thames on mersey, ticket_status=closed, client=Internal, priority=40, created=2025-01-06 08:25:01, last_txn_id=2266613>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=4166, rt_number=53369, queue=Triage, subject=test Mon, 06 Jan 2025 15:51:51 +0000, ticket_status=rejected, client=Internal, priority=0, created=2025-01-06 15:51:51, last_txn_id=2266555>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4172, rt_number=53375, queue=QA, subject=Monitoring of IPA-M3 server, ticket_status=resolved, client=Lantech, priority=21, created=2025-01-07 11:24:37, last_txn_id=2271880>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4174, rt_number=53377, queue=Requests, subject=mount R drive on skye, ticket_status=closed, client=AskBio, priority=43, created=2025-01-07 15:42:09, last_txn_id=2271132>, <Ticket(id=4177, rt_number=53378, queue=Incidents, subject=CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com, ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-01-07 17:21:20, last_txn_id=2267399>, <Ticket(id=4180, rt_number=53379, queue=Triage, subject=[FIRING:1] TEST Tiger Computing , ticket_status=rejected, client=OpenCorporates, priority=50, created=2025-01-07 21:59:30, last_txn_id=2267504>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4184, rt_number=53384, queue=Incidents, subject=Urgent: Maddog Casting Server (83.97.16.99) Looks like went down, ticket_status=closed, client=Mad Dog Casting, priority=41, created=2025-01-08 10:43:37, last_txn_id=2267973>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=4188, rt_number=53387, queue=Requests, subject=Message - Chris \| Del Technologies \| 020 4534 1497, ticket_status=rejected, client=Internal, priority=0, created=2025-01-08 15:49:20, last_txn_id=2267739>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4192, rt_number=53391, queue=Problems, subject=CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-01-09 08:46:24, last_txn_id=2274091>, <Ticket(id=4193, rt_number=53392, queue=Incidents, subject=woodlands.midnighthax.com frozen mail, ticket_status=closed, client=Internal, priority=40, created=2025-01-09 08:55:18, last_txn_id=2268231>, <Ticket(id=4194, rt_number=53393, queue=Incidents, subject=WARNING: Mail: Queue Length on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=37, created=2025-01-09 09:36:37, last_txn_id=2268558>, <Ticket(id=4201, rt_number=53400, queue=Admin, subject=Naitive Technologies - Request for Updated Information, ticket_status=resolved, client=RNOH, priority=40, created=2025-01-09 13:38:03, last_txn_id=2268850>, <Ticket(id=4202, rt_number=53401, queue=Problems, subject=Cirencester NTP timeout, ticket_status=closed, client=Cirencester College, priority=44, created=2025-01-09 14:43:13, last_txn_id=2269022>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4206, rt_number=53405, queue=Triage, subject=New Clients, ticket_status=rejected, client=None, priority=0, created=2025-01-10 10:43:23, last_txn_id=2269325>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4213, rt_number=53412, queue=Problems, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=NovaData, priority=45, created=2025-01-10 17:09:50, last_txn_id=2295675>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 10), 'start': datetime.date(2025, 1, 6), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-10&start=2025-01-06' [GET]>

Triage response

06 Jan - 10 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 00:39:17.797637	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797695	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797705	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797712	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797718	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797724	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797729	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797734	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797740	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797745	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797750	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797755	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797760	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797764	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797769	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797774	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797779	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797784	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797789	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797794	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797799	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797803	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797808	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797813	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797819	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797826	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797832	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797838	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797843	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797849	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797854	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797860	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797865	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797872	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797877	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797882	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797887	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797893	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797898	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:17.797903	xxx	./services/model.py:838