Triage response

06 Jan - 10 Jan

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 14m	Internal	Install datto agent
53057	03 Dec, 09:45	25d 6h 51m	Rotastat	X2Go Issues
53352	05 Jan, 20:47	0h 20m	Internal	Can't login to Nextcloud on my MacBook since the server movw
53353	05 Jan, 20:50	0h 09m	OGT	Power out at site
53359	06 Jan, 08:25	0h 09m	Internal	CRITICAL: Backups: Prebackup for thames on mersey
53367	06 Jan, 14:07	0h 11m	ITC Compliance	Legacy deployments
53369	06 Jan, 15:51	0h 00m	Internal	test Mon, 06 Jan 2025 15:51:51 +0000
53374	07 Jan, 09:53	0h 02m	Kahootz	Blocking external access to DNS on everything except Oscar
53375	07 Jan, 11:24	0h 38m	Lantech	Monitoring of IPA-M3 server
53376	07 Jan, 15:29	0h 15m	OpenCorporates	Network Segmentation
53377	07 Jan, 15:42	0h 09m	AskBio	mount R drive on skye
53378	07 Jan, 17:21	0h 02m	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53379	07 Jan, 21:59	0	OpenCorporates	[FIRING:1] TEST Tiger Computing
53382	08 Jan, 09:43	0h 12m	Sysdoc	CORS error / network error
53384	08 Jan, 10:43	0h 04m	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53385	08 Jan, 14:52	1h 09m	Reigate College	New Server
53386	08 Jan, 15:17	0h 11m	Cirencester College	Query: clone PG Database
53387	08 Jan, 15:49	0h 06m	Internal	Message - Chris \| Del Technologies \| 020 4534 1497
53390	09 Jan, 08:27	0h 01m	AskBio	macleod,talisker,skye NTP server failure
53391	09 Jan, 08:46	0h 00m	OGT	CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53392	09 Jan, 08:55	0h 00m	Internal	woodlands.midnighthax.com frozen mail
53393	09 Jan, 09:36	0h 00m	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53400	09 Jan, 13:38	0h 22m	RNOH	Naitive Technologies - Request for Updated Information
53401	09 Jan, 14:43	0h 00m	Cirencester College	Cirencester NTP timeout
53403	09 Jan, 15:29	0h 02m	Mad Dog Casting	Client Mad Dog termination
53405	10 Jan, 10:43	0h 15m	None	New Clients
53407	10 Jan, 11:27	0h 03m	OpenCorporates	LDAP - Ben Ellis
53412	10 Jan, 17:09	0h 12m	NovaData	DOWN: leonis.novadata.internal

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	49.665 msec
System CPU time	3.732 msec
Total CPU time	53.397 msec
Elapsed time	79.899 msec
Context switches	65 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&start=2025-01-06
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-10'
'start'	'2025-01-06'

Variable	Value
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Chris \| Del Technologies \| 020 4534 1497, ticket_status=rejected, client=Internal, priority=0, created=2025-01-08 15:49:20, last_txn_id=2267739>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4192, rt_number=53391, queue=Problems, subject=CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-01-09 08:46:24, last_txn_id=2274091>, <Ticket(id=4193, rt_number=53392, queue=Incidents, subject=woodlands.midnighthax.com frozen mail, ticket_status=closed, client=Internal, priority=40, created=2025-01-09 08:55:18, last_txn_id=2268231>, <Ticket(id=4194, rt_number=53393, queue=Incidents, subject=WARNING: Mail: Queue Length on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=37, created=2025-01-09 09:36:37, last_txn_id=2268558>, <Ticket(id=4201, rt_number=53400, queue=Admin, subject=Naitive Technologies - 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 10), 'start': datetime.date(2025, 1, 6), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-01-10&start=2025-01-06' [GET]>

Triage response

06 Jan - 10 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 17:42:54.389772	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389824	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389834	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389841	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389847	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389855	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389861	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389867	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389872	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389878	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389883	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389889	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389895	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389900	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389905	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389911	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389916	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389922	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389977	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389983	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389989	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389994	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.389999	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390005	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390010	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390016	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390021	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390027	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390032	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390038	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390044	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390050	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390055	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390061	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390066	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390072	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390077	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390082	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390087	xxx	./services/model.py:838
DEBUG	2026-04-08 17:42:54.390093	xxx	./services/model.py:838