Triage response

09 Dec - 10 Jan

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 14m	Internal	Install datto agent
52319	25 Sep, 11:43	0h 02m	None	Aura Technology - Linux Support
52572	17 Oct, 14:52	1d 5h 22m	Tennants Distribution	Tennants Distribution - Additional Server
52684	28 Oct, 13:53	0h 16m	Sucden	Support for Sucden
52685	28 Oct, 13:55	0h 18m	Sucden	Sucden PCC
53056	03 Dec, 09:22	0h 11m	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53057	03 Dec, 09:45	25d 6h 51m	Rotastat	X2Go Issues
53096	07 Dec, 20:27	0h 15m		Re: Re-Inquiry From Niomart Peru
53100	09 Dec, 00:16	0	Crystal Units	Migrate backy2 database to new server
53101	09 Dec, 08:23	0h 04m	ITC Compliance	Office Infrastructure
53104	09 Dec, 10:29	0h 03m	Crystal Units	Crystal Units new server - email service setup OK?
53107	09 Dec, 14:30	0h 03m	OpenCorporates	Erribit Server shutdown
53108	09 Dec, 15:06	0h 18m	ITC Compliance	Switch from BT DNS to Google DNS
53109	09 Dec, 17:25	0h 01m	OpenCorporates	Please delete User
53112	09 Dec, 17:39	0h 07m	Internal	Technical leaving actions for Jonathan Wiltshire
53115	10 Dec, 05:20	0h 18m	OpenCorporates	Ceph PG damaged again - san1 - osd.18
53117	10 Dec, 09:55	0h 10m	Kahootz	ClamAV on C, D, E
53119	10 Dec, 12:48	0h 54m	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53120	10 Dec, 14:12	0h 09m	Sysdoc	Service connection & pipelines issues
53121	10 Dec, 14:19	0h 03m	OpenCorporates	Server Shutdown Request
53122	10 Dec, 14:33	0h 01m	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53157	10 Dec, 18:11	1d 3h 10m	OpenCorporates	Grafana datasource error
53161	11 Dec, 01:01	0h 14m	OGT	Network unreachable
53162	11 Dec, 09:07	0h 02m	AskBio	AskBio docker swarm
53163	11 Dec, 09:08	0h 04m	Azura	/var on on ocado1.opentrk.com
53168	11 Dec, 14:49	0h 00m	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53169	11 Dec, 15:30	2h 30m	OpenCorporates	Watchguard failover failure
53175	11 Dec, 18:56	0h 03m	AskBio	LDAP replication and /weka mount
53181	12 Dec, 09:38	0h 08m	BD Group	Niko
53183	12 Dec, 12:12	0h 03m	ITC Compliance	IP Addresses
53185	12 Dec, 16:08	0h 01m	AskBio	talisker.synpromics.com duply backup failure
53188	12 Dec, 17:57	0h 00m	Internal	CRITICAL: System Health: Systemd State on avon1.tcl.internal
53221	12 Dec, 21:46	0h 07m	AskBio	edb-lab-skye.askbio.com /weka mount failure
53225	13 Dec, 08:29	0h 06m	Crystal Units	FW: Fire wall maybe blocking these ports can you check
53230	13 Dec, 13:45	0h 01m	JISC	Asset inventory query
53231	13 Dec, 14:46	0h 01m	AskBio	Snapshots
53232	13 Dec, 15:37	0h 02m	Cirencester College	Planned network switch upgrade: Saturday 14th December 18:00
53233	13 Dec, 15:57	0h 06m	OpenCorporates	OC DB cluster recovery
53234	13 Dec, 16:13	0h 06m	BD Group	Remove Blog Proxy For 1st Choice Formations
53235	13 Dec, 16:23	0h 01m	Kahootz	Sierra/Tango DRAC fixing
53236	13 Dec, 17:07	0h 01m	OpenCorporates	New User artur.boltrukevich@opencorporates.com
53238	14 Dec, 07:51	395d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53239	14 Dec, 07:51	395d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53245	16 Dec, 08:18	0h 10m	Trident Honda	Full System Outage
53246	16 Dec, 08:42	0h 02m	Tusk IC	Storage alert: /home on mammoth.tusknet
53248	16 Dec, 09:56	0h 06m	Internal	Avon cluster: independent check
53252	16 Dec, 11:01	0h 09m	Cambridge Flow Solutions	J cluster access
53253	16 Dec, 11:21	0h 20m	AskBio	Add Vera into Docker group
53256	16 Dec, 15:18	0h 01m	OpenCorporates	[##694011##] Your ticket has been created
53259	17 Dec, 15:27	0h 17m	Global Brands	vpn
53260	17 Dec, 17:25	0h 01m	AskBio	CRITICAL: Backups: Prebackup for backups.synpromics.com on talisker.synpromics.com
53264	18 Dec, 09:58	0h 06m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53265	18 Dec, 10:10	0h 00m	OpenCorporates	Onboarding off boarding
53266	18 Dec, 12:15	0h 10m	Top to Toe	Request to setup differential backup of the GAIT database (Ref. 52931)
53268	18 Dec, 15:18	0h 01m	Internal	Puppet check-in failing on numerous systems
53303	19 Dec, 11:19	0h 02m	OpenCorporates	[##695579##] Move sql11 switch port
53304	19 Dec, 11:22	0h 03m	Kahootz	Xray borgmatic issue
53307	19 Dec, 13:53	0h 02m	Cirencester College	DOWN: *.cirencester.ac.uk
53312	20 Dec, 10:53	0h 02m	ITC Compliance	Sage Server
53313	21 Dec, 11:29	0h 14m	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53316	23 Dec, 08:54	0h 02m	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	0h 01m	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53322	26 Dec, 20:21	0h 03m	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53324	27 Dec, 09:44	0h 03m	OpenCorporates	Update MySQL Cluster setting
53325	27 Dec, 10:22	0h 01m	AskBio	edb-lab-skye.askbio.com configuration agent error
53326	27 Dec, 14:43	0h 04m	OpenCorporates	Quote for new VMs
53327	29 Dec, 09:39	0h 12m	Internal	Update TPM
53330	30 Dec, 08:41	0h 07m	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53331	30 Dec, 09:06	0h 01m	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	0h 01m	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	0h 02m	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53339	31 Dec, 11:33	0h 01m	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
53340	31 Dec, 12:07	0h 03m	Trident Honda	NTP
53344	02 Jan, 09:11	0h 00m	Internal	woodlands.midnighthax.com apache config issue
53345	02 Jan, 11:51	0h 06m	JISC	Velox Server Security Overview
53346	02 Jan, 15:48	0h 02m	Tusk IC	add user to group
53349	03 Jan, 00:00	0h 11m	Sylvera	Sylvera monthly backup check and tape swap
53350	03 Jan, 08:23	0h 04m	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53352	05 Jan, 20:47	0h 20m	Internal	Can't login to Nextcloud on my MacBook since the server movw
53353	05 Jan, 20:50	0h 09m	OGT	Power out at site
53359	06 Jan, 08:25	0h 09m	Internal	CRITICAL: Backups: Prebackup for thames on mersey
53367	06 Jan, 14:07	0h 11m	ITC Compliance	Legacy deployments
53369	06 Jan, 15:51	0h 00m	Internal	test Mon, 06 Jan 2025 15:51:51 +0000
53374	07 Jan, 09:53	0h 02m	Kahootz	Blocking external access to DNS on everything except Oscar
53375	07 Jan, 11:24	0h 38m	Lantech	Monitoring of IPA-M3 server
53376	07 Jan, 15:29	0h 15m	OpenCorporates	Network Segmentation
53377	07 Jan, 15:42	0h 09m	AskBio	mount R drive on skye
53378	07 Jan, 17:21	0h 02m	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53379	07 Jan, 21:59	0	OpenCorporates	[FIRING:1] TEST Tiger Computing
53382	08 Jan, 09:43	0h 12m	Sysdoc	CORS error / network error
53384	08 Jan, 10:43	0h 04m	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53385	08 Jan, 14:52	1h 09m	Reigate College	New Server
53386	08 Jan, 15:17	0h 11m	Cirencester College	Query: clone PG Database
53387	08 Jan, 15:49	0h 06m	Internal	Message - Chris \| Del Technologies \| 020 4534 1497
53390	09 Jan, 08:27	0h 01m	AskBio	macleod,talisker,skye NTP server failure
53391	09 Jan, 08:46	0h 00m	OGT	CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53392	09 Jan, 08:55	0h 00m	Internal	woodlands.midnighthax.com frozen mail
53393	09 Jan, 09:36	0h 00m	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53400	09 Jan, 13:38	0h 22m	RNOH	Naitive Technologies - Request for Updated Information
53401	09 Jan, 14:43	0h 00m	Cirencester College	Cirencester NTP timeout
53403	09 Jan, 15:29	0h 02m	Mad Dog Casting	Client Mad Dog termination
53405	10 Jan, 10:43	0h 15m	None	New Clients
53407	10 Jan, 11:27	0h 03m	OpenCorporates	LDAP - Ben Ellis
53412	10 Jan, 17:09	0h 12m	NovaData	DOWN: leonis.novadata.internal

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	124.020 msec
System CPU time	7.795 msec
Total CPU time	131.815 msec
Elapsed time	178.008 msec
Context switches	93 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&start=2024-12-09
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-10'
'start'	'2024-12-09'

Variable	Value
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subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3895, rt_number=53057, queue=Problems, subject=X2Go Issues, ticket_status=closed, client=Rotastat, priority=92, created=2024-12-03 09:45:21, last_txn_id=2288363>, <Ticket(id=3941, rt_number=53096, queue=Triage, subject=Re: Re-Inquiry From Niomart Peru, ticket_status=rejected, client=, priority=0, created=2024-12-07 20:27:26, last_txn_id=2255231>, <Ticket(id=3945, rt_number=53100, queue=Problems, subject=Migrate backy2 database to new server, ticket_status=closed, client=Crystal Units, priority=67, created=2024-12-09 00:16:06, last_txn_id=2291202>, <Ticket(id=3946, rt_number=53101, queue=Requests, subject=Office Infrastructure, ticket_status=closed, client=ITC Compliance, priority=64, created=2024-12-09 08:23:50, last_txn_id=2291214>, <Ticket(id=3949, rt_number=53104, queue=Incidents, subject=Crystal Units new server - 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Level	Time	Message	Location
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