Triage response

02 Dec - 03 Jan

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 01m	Internal	Install datto agent
52319	25 Sep, 11:43	0h 02m	None	Aura Technology - Linux Support
52572	17 Oct, 14:52	1d 5h 22m	Tennants Distribution	Tennants Distribution - Additional Server
52684	28 Oct, 13:53	0h 16m	Sucden	Support for Sucden
52685	28 Oct, 13:55	0h 18m	Sucden	Sucden PCC
53019	29 Nov, 09:19	0h 10m	Sysdoc	AKS Architecture diagram
53028	30 Nov, 21:26	0h 05m	Internal	ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53038	02 Dec, 08:45	0h 04m	Rotastat	Shared Calendars
53039	02 Dec, 09:17	0h 02m	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53040	02 Dec, 10:42	0h 07m	ITC Compliance	IP confirmation
53042	02 Dec, 11:22	0h 08m	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53043	02 Dec, 11:23	0h 04m	ITC Compliance	Cisco access
53046	02 Dec, 11:25	404d 6h 34m	BD Group	CRITICAL: HTTP: efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53049	02 Dec, 11:52	0h 20m	Entrepreneurs Circle	Cron <root@srv> /usr/local/bin/ec-cron.sh
53050	02 Dec, 11:54	0h 37m	AskBio	SMART error (Health) detected on host: talisker
53056	03 Dec, 09:22	0h 11m	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53057	03 Dec, 09:45	20d 6h 51m	Rotastat	X2Go Issues
53061	04 Dec, 10:31	0h 04m	JISC	Re: Due Diligence form from Jisc Procurement
53062	04 Dec, 10:38	0h 01m		New Clients
53063	04 Dec, 10:47	0h 13m	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
53064	04 Dec, 10:55	0h 07m	AskBio	home directory vera
53066	04 Dec, 15:45	0h 00m	Trident Honda	vmsvr1/2.trident.lan cluster issue
53067	04 Dec, 16:19	0h 02m	Sysdoc	Client using our system getting access issues
53068	04 Dec, 17:06	0h 01m	Kahootz	Rebooting Fox and Job tonight
53071	05 Dec, 09:15	0h 03m	Kahootz	Reboot C, D and E tonight between 8 and 10pm
53073	05 Dec, 11:03	0h 04m	OpenCorporates	MySQL Cluster Capacity Info
53074	05 Dec, 12:04	0h 03m	Kahootz	icmp redirection
53075	05 Dec, 12:14	0h 13m	Sysdoc	Re: Urgent: Website is down
53076	05 Dec, 12:44	0h 09m	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
53077	05 Dec, 15:19	0h 01m	Rotastat	Alternative contact details
53079	05 Dec, 15:36	0h 07m	Kahootz	Remove Whisky from Munin on Xray
53082	05 Dec, 16:52	0h 00m	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53083	05 Dec, 17:57	0h 01m	OpenCorporates	Please remove Nick Wright
53085	06 Dec, 00:00	0h 02m	Sylvera	Sylvera monthly backup check and tape swap
53087	06 Dec, 10:33	0h 09m	OpenCorporates	MySQL Config Max Connections
53089	06 Dec, 10:40	0h 03m	ITC Compliance	Password for netgear switch
53090	06 Dec, 10:42	0h 01m	JISC	OpenAthens server patching
53092	06 Dec, 13:47	0h 01m	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53093	06 Dec, 14:56	0h 02m	OGT	Server maintenance
53096	07 Dec, 20:27	0h 15m		Re: Re-Inquiry From Niomart Peru
53097	08 Dec, 03:17	0	BD Group	Disk filling up on ef-v5-node-1
53100	09 Dec, 00:16	0	Crystal Units	Migrate backy2 database to new server
53101	09 Dec, 08:23	0h 04m	ITC Compliance	Office Infrastructure
53104	09 Dec, 10:29	0h 03m	Crystal Units	Crystal Units new server - email service setup OK?
53107	09 Dec, 14:30	0h 03m	OpenCorporates	Erribit Server shutdown
53108	09 Dec, 15:06	0h 18m	ITC Compliance	Switch from BT DNS to Google DNS
53109	09 Dec, 17:25	0h 01m	OpenCorporates	Please delete User
53112	09 Dec, 17:39	0h 07m	Internal	Technical leaving actions for Jonathan Wiltshire
53115	10 Dec, 05:20	0h 18m	OpenCorporates	Ceph PG damaged again - san1 - osd.18
53117	10 Dec, 09:55	0h 10m	Kahootz	ClamAV on C, D, E
53119	10 Dec, 12:48	0h 54m	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53120	10 Dec, 14:12	0h 09m	Sysdoc	Service connection & pipelines issues
53121	10 Dec, 14:19	0h 03m	OpenCorporates	Server Shutdown Request
53122	10 Dec, 14:33	0h 01m	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53157	10 Dec, 18:11	1d 3h 10m	OpenCorporates	Grafana datasource error
53161	11 Dec, 01:01	0h 14m	OGT	Network unreachable
53162	11 Dec, 09:07	0h 02m	AskBio	AskBio docker swarm
53163	11 Dec, 09:08	0h 04m	Azura	/var on on ocado1.opentrk.com
53168	11 Dec, 14:49	0h 00m	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53169	11 Dec, 15:30	2h 30m	OpenCorporates	Watchguard failover failure
53175	11 Dec, 18:56	0h 03m	AskBio	LDAP replication and /weka mount
53181	12 Dec, 09:38	0h 08m	BD Group	Niko
53183	12 Dec, 12:12	0h 03m	ITC Compliance	IP Addresses
53185	12 Dec, 16:08	0h 01m	AskBio	talisker.synpromics.com duply backup failure
53188	12 Dec, 17:57	0h 00m	Internal	CRITICAL: System Health: Systemd State on avon1.tcl.internal
53221	12 Dec, 21:46	0h 07m	AskBio	edb-lab-skye.askbio.com /weka mount failure
53225	13 Dec, 08:29	0h 06m	Crystal Units	FW: Fire wall maybe blocking these ports can you check
53230	13 Dec, 13:45	0h 01m	JISC	Asset inventory query
53231	13 Dec, 14:46	0h 01m	AskBio	Snapshots
53232	13 Dec, 15:37	0h 02m	Cirencester College	Planned network switch upgrade: Saturday 14th December 18:00
53233	13 Dec, 15:57	0h 06m	OpenCorporates	OC DB cluster recovery
53234	13 Dec, 16:13	0h 06m	BD Group	Remove Blog Proxy For 1st Choice Formations
53235	13 Dec, 16:23	0h 01m	Kahootz	Sierra/Tango DRAC fixing
53236	13 Dec, 17:07	0h 01m	OpenCorporates	New User artur.boltrukevich@opencorporates.com
53238	14 Dec, 07:51	395d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53239	14 Dec, 07:51	395d 0h 00m	OpenCorporates	New reply received for this ticket on which you are CC'd
53245	16 Dec, 08:18	0h 10m	Trident Honda	Full System Outage
53246	16 Dec, 08:42	0h 02m	Tusk IC	Storage alert: /home on mammoth.tusknet
53248	16 Dec, 09:56	0h 06m	Internal	Avon cluster: independent check
53252	16 Dec, 11:01	0h 09m	Cambridge Flow Solutions	J cluster access
53253	16 Dec, 11:21	0h 20m	AskBio	Add Vera into Docker group
53256	16 Dec, 15:18	0h 01m	OpenCorporates	[##694011##] Your ticket has been created
53259	17 Dec, 15:27	0h 17m	Global Brands	vpn
53260	17 Dec, 17:25	0h 01m	AskBio	CRITICAL: Backups: Prebackup for backups.synpromics.com on talisker.synpromics.com
53264	18 Dec, 09:58	0h 06m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53265	18 Dec, 10:10	0h 00m	OpenCorporates	Onboarding off boarding
53266	18 Dec, 12:15	0h 10m	Top to Toe	Request to setup differential backup of the GAIT database (Ref. 52931)
53268	18 Dec, 15:18	0h 01m	Internal	Puppet check-in failing on numerous systems
53303	19 Dec, 11:19	0h 02m	OpenCorporates	[##695579##] Move sql11 switch port
53304	19 Dec, 11:22	0h 03m	Kahootz	Xray borgmatic issue
53307	19 Dec, 13:53	0h 02m	Cirencester College	DOWN: *.cirencester.ac.uk
53312	20 Dec, 10:53	0h 02m	ITC Compliance	Sage Server
53313	21 Dec, 11:29	0h 14m	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53316	23 Dec, 08:54	0h 02m	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	0h 01m	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53322	26 Dec, 20:21	0h 03m	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53324	27 Dec, 09:44	0h 03m	OpenCorporates	Update MySQL Cluster setting
53325	27 Dec, 10:22	0h 01m	AskBio	edb-lab-skye.askbio.com configuration agent error
53326	27 Dec, 14:43	0h 04m	OpenCorporates	Quote for new VMs
53327	29 Dec, 09:39	0h 12m	Internal	Update TPM
53330	30 Dec, 08:41	0h 07m	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53331	30 Dec, 09:06	0h 01m	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	0h 01m	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	0h 02m	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53339	31 Dec, 11:33	0h 01m	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
53340	31 Dec, 12:07	0h 03m	Trident Honda	NTP
53344	02 Jan, 09:11	0h 00m	Internal	woodlands.midnighthax.com apache config issue
53345	02 Jan, 11:51	0h 06m	JISC	Velox Server Security Overview
53346	02 Jan, 15:48	0h 02m	Tusk IC	add user to group
53349	03 Jan, 00:00	0h 11m	Sylvera	Sylvera monthly backup check and tape swap
53350	03 Jan, 08:23	0h 04m	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53354	23 Oct, 11:24	28d 4h 45m	OGT	Configure UPSes

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	189.371 msec
System CPU time	0.502 msec
Total CPU time	189.873 msec
Elapsed time	254.133 msec
Context switches	184 voluntary, 80 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-03&start=2024-12-02
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-03'
'start'	'2024-12-02'

Variable	Value
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meta	{'end': datetime.date(2025, 1, 3), 'start': datetime.date(2024, 12, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
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Triage response

02 Dec - 03 Jan

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-11 09:59:16.891287	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891517	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891531	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891549	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891557	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891564	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891571	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891577	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891584	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891590	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891596	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891602	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891609	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891615	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891621	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891628	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891634	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891640	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891646	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891652	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891674	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891684	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891690	xxx	./services/model.py:838
DEBUG	2026-07-11 09:59:16.891698	xxx	./services/model.py:838
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