Triage response

25 Nov - 27 Dec

RT Created Time in Triage Client Subject
51778 13 Aug, 12:44 0h 01m Internal Install datto agent
52319 25 Sep, 11:43 0h 02m None Aura Technology - Linux Support
52572 17 Oct, 14:52 1d 5h 22m Tennants Distribution Tennants Distribution - Additional Server
52684 28 Oct, 13:53 0h 16m Sucden Support for Sucden
52685 28 Oct, 13:55 0h 18m Sucden Sucden PCC
52976 25 Nov, 07:37 0h 07m Rotastat TFTP Server not responding
52980 25 Nov, 10:56 0h 10m Cirencester College Manage Engine Agent install
52982 25 Nov, 10:56 0h 10m JISC Alex Green shared the folder "Veloxserv Proxy" with you
52985 26 Nov, 05:08 0h 12m OpenCorporates zcluster1 atop failed
52987 26 Nov, 09:41 0h 02m JaeVee beta.jaevee.co.uk certificate not auto-renewing
52988 26 Nov, 09:48 0h 09m TCV Web4 Permissions
52989 26 Nov, 10:01 0h 14m eTherapeutics Gitlab toolbox backups failing
52990 26 Nov, 11:07 0h 11m Entrepreneurs Circle Expected Traffic Spike - Flourish & Thrive in '25
52993 26 Nov, 11:16 0h 04m ITC Compliance Access to GW servers and file storage
52997 26 Nov, 12:54 0h 01m Internal DOWN: clyde.tiger-computing.co.uk
52998 26 Nov, 13:59 0h 01m BD Group Low disk space: / on ef-v5-node-1.c.ef-platform.internal
52999 26 Nov, 15:45 0h 04m JISC Mike Beringer shared the folder "OVPN config" with you
53006 27 Nov, 08:54 0h 20m Kahootz General support question
53007 27 Nov, 09:56 0h 17m eTherapeutics Issue with GitLab search
53011 27 Nov, 17:16 0h 00m ERF Electrical CRITICAL: HTTP: erfelectrical.co.uk HTTPS on weblive.erfelectrical.co.uk
53012 27 Nov, 18:54 0 Sucden LinuxPTP / Solarflare issues
53014 28 Nov, 08:37 0h 01m Internal WARNING: Storage: ZFS pool rpool on severn1,2
53015 28 Nov, 15:37 0h 06m Kahootz Server reboots for kernel patches
53016 28 Nov, 16:52 0h 06m Cambridge Flow Solutions DOWN: cfsj01-idrac.cfs
53019 29 Nov, 09:19 0h 10m Sysdoc AKS Architecture diagram
53020 29 Nov, 09:48 0h 05m ERF Electrical erfelectrical.co.uk - Performance issues
53021 29 Nov, 10:06 0h 22m eTherapeutics WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
53023 29 Nov, 11:46 0h 24m TCV WordPress Upload Limit on Web4 (tcv.org.uk)
53024 29 Nov, 12:22 0h 03m Kahootz Portfast renewal
53025 29 Nov, 16:00 0h 01m AskBio making prompt-test.askbio.com accessible
53026 29 Nov, 16:56 0h 10m OpenCorporates Percona Backup
53028 30 Nov, 21:26 0h 05m Internal ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53030 01 Dec, 14:15 0 OpenCorporates Potential MI - server freeze
53038 02 Dec, 08:45 0h 04m Rotastat Shared Calendars
53039 02 Dec, 09:17 0h 02m Cirencester College server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53040 02 Dec, 10:42 0h 07m ITC Compliance IP confirmation
53042 02 Dec, 11:22 0h 08m BD Group efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53043 02 Dec, 11:23 0h 04m ITC Compliance Cisco access
53046 02 Dec, 11:25 404d 6h 34m BD Group CRITICAL: HTTP: efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53049 02 Dec, 11:52 0h 20m Entrepreneurs Circle Cron <root@srv> /usr/local/bin/ec-cron.sh
53050 02 Dec, 11:54 0h 37m AskBio SMART error (Health) detected on host: talisker
53056 03 Dec, 09:22 0h 11m Mad Dog Casting Backup quota exceeded (Mad Dog Casting)
53057 03 Dec, 09:45 16d 6h 51m Rotastat X2Go Issues
53061 04 Dec, 10:31 0h 04m JISC Re: Due Diligence form from Jisc Procurement
53062 04 Dec, 10:38 0h 01m New Clients
53063 04 Dec, 10:47 0h 13m Top to Toe Request to Enable 2FA for phpMyAdmin Access
53064 04 Dec, 10:55 0h 07m AskBio home directory vera
53066 04 Dec, 15:45 0h 00m Trident Honda vmsvr1/2.trident.lan cluster issue
53067 04 Dec, 16:19 0h 02m Sysdoc Client using our system getting access issues
53068 04 Dec, 17:06 0h 01m Kahootz Rebooting Fox and Job tonight
53071 05 Dec, 09:15 0h 03m Kahootz Reboot C, D and E tonight between 8 and 10pm
53073 05 Dec, 11:03 0h 04m OpenCorporates MySQL Cluster Capacity Info
53074 05 Dec, 12:04 0h 03m Kahootz icmp redirection
53075 05 Dec, 12:14 0h 13m Sysdoc Re: Urgent: Website is down
53076 05 Dec, 12:44 0h 09m Kahootz JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
53077 05 Dec, 15:19 0h 01m Rotastat Alternative contact details
53079 05 Dec, 15:36 0h 07m Kahootz Remove Whisky from Munin on Xray
53082 05 Dec, 16:52 0h 00m Azura CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53083 05 Dec, 17:57 0h 01m OpenCorporates Please remove Nick Wright
53085 06 Dec, 00:00 0h 02m Sylvera Sylvera monthly backup check and tape swap
53087 06 Dec, 10:33 0h 09m OpenCorporates MySQL Config Max Connections
53089 06 Dec, 10:40 0h 03m ITC Compliance Password for netgear switch
53090 06 Dec, 10:42 0h 01m JISC OpenAthens server patching
53092 06 Dec, 13:47 0h 01m ITC Compliance itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53093 06 Dec, 14:56 0h 02m OGT Server maintenance
53096 07 Dec, 20:27 0h 15m Re: Re-Inquiry From Niomart Peru
53097 08 Dec, 03:17 0 BD Group Disk filling up on ef-v5-node-1
53100 09 Dec, 00:16 0 Crystal Units Migrate backy2 database to new server
53101 09 Dec, 08:23 0h 04m ITC Compliance Office Infrastructure
53104 09 Dec, 10:29 0h 03m Crystal Units Crystal Units new server - email service setup OK?
53107 09 Dec, 14:30 0h 03m OpenCorporates Erribit Server shutdown
53108 09 Dec, 15:06 0h 18m ITC Compliance Switch from BT DNS to Google DNS
53109 09 Dec, 17:25 0h 01m OpenCorporates Please delete User
53112 09 Dec, 17:39 0h 07m Internal Technical leaving actions for Jonathan Wiltshire
53115 10 Dec, 05:20 0h 18m OpenCorporates Ceph PG damaged again - san1 - osd.18
53117 10 Dec, 09:55 0h 10m Kahootz ClamAV on C, D, E
53119 10 Dec, 12:48 0h 54m eTherapeutics DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53120 10 Dec, 14:12 0h 09m Sysdoc Service connection & pipelines issues
53121 10 Dec, 14:19 0h 03m OpenCorporates Server Shutdown Request
53122 10 Dec, 14:33 0h 01m Internal WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53157 10 Dec, 18:11 1d 3h 10m OpenCorporates Grafana datasource error
53161 11 Dec, 01:01 0h 14m OGT Network unreachable
53162 11 Dec, 09:07 0h 02m AskBio AskBio docker swarm
53163 11 Dec, 09:08 0h 04m Azura /var on on ocado1.opentrk.com
53168 11 Dec, 14:49 0h 00m Kahootz CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53169 11 Dec, 15:30 2h 30m OpenCorporates Watchguard failover failure
53175 11 Dec, 18:56 0h 03m AskBio LDAP replication and /weka mount
53181 12 Dec, 09:38 0h 08m BD Group Niko
53183 12 Dec, 12:12 0h 03m ITC Compliance IP Addresses
53185 12 Dec, 16:08 0h 01m AskBio talisker.synpromics.com duply backup failure
53188 12 Dec, 17:57 0h 00m Internal CRITICAL: System Health: Systemd State on avon1.tcl.internal
53221 12 Dec, 21:46 0h 07m AskBio edb-lab-skye.askbio.com /weka mount failure
53225 13 Dec, 08:29 0h 06m Crystal Units FW: Fire wall maybe blocking these ports can you check
53230 13 Dec, 13:45 0h 01m JISC Asset inventory query
53231 13 Dec, 14:46 0h 01m AskBio Snapshots
53232 13 Dec, 15:37 0h 02m Cirencester College Planned network switch upgrade: Saturday 14th December 18:00
53233 13 Dec, 15:57 0h 06m OpenCorporates OC DB cluster recovery
53234 13 Dec, 16:13 0h 06m BD Group Remove Blog Proxy For 1st Choice Formations
53235 13 Dec, 16:23 0h 01m Kahootz Sierra/Tango DRAC fixing
53236 13 Dec, 17:07 0h 01m OpenCorporates New User artur.boltrukevich@opencorporates.com
53238 14 Dec, 07:51 395d 0h 00m OpenCorporates New reply received for this ticket on which you are CC'd
53239 14 Dec, 07:51 395d 0h 00m OpenCorporates New reply received for this ticket on which you are CC'd
53245 16 Dec, 08:18 0h 10m Trident Honda Full System Outage
53246 16 Dec, 08:42 0h 02m Tusk IC Storage alert: /home on mammoth.tusknet
53248 16 Dec, 09:56 0h 06m Internal Avon cluster: independent check
53252 16 Dec, 11:01 0h 09m Cambridge Flow Solutions J cluster access
53253 16 Dec, 11:21 0h 20m AskBio Add Vera into Docker group
53256 16 Dec, 15:18 0h 01m OpenCorporates [##694011##] Your ticket has been created
53259 17 Dec, 15:27 0h 17m Global Brands vpn
53260 17 Dec, 17:25 0h 01m AskBio CRITICAL: Backups: Prebackup for backups.synpromics.com on talisker.synpromics.com
53264 18 Dec, 09:58 0h 06m OGT WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53265 18 Dec, 10:10 0h 00m OpenCorporates Onboarding off boarding
53266 18 Dec, 12:15 0h 10m Top to Toe Request to setup differential backup of the GAIT database (Ref. 52931)
53268 18 Dec, 15:18 0h 01m Internal Puppet check-in failing on numerous systems
53303 19 Dec, 11:19 0h 02m OpenCorporates [##695579##] Move sql11 switch port
53304 19 Dec, 11:22 0h 03m Kahootz Xray borgmatic issue
53307 19 Dec, 13:53 0h 02m Cirencester College DOWN: *.cirencester.ac.uk
53312 20 Dec, 10:53 0h 02m ITC Compliance Sage Server
53313 21 Dec, 11:29 0h 14m OpenCorporates reboot compute11 / mysql update / ldap password reset
53316 23 Dec, 08:54 0h 02m Kahootz Front servers LE certificate expirations
53318 24 Dec, 08:35 0h 01m Internal birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53322 26 Dec, 20:21 0h 03m Internal ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53324 27 Dec, 09:44 0h 03m OpenCorporates Update MySQL Cluster setting
53325 27 Dec, 10:22 0h 01m AskBio edb-lab-skye.askbio.com configuration agent error
53326 27 Dec, 14:43 0h 04m OpenCorporates Quote for new VMs
53354 23 Oct, 11:24 28d 4h 45m OGT Configure UPSes

git hash: master (9cdcf9a5)