Triage response

16 Dec - 20 Dec

RT	Created	Time in Triage	Client	Subject
51778	13 Aug, 12:44	0h 01m	Internal	Install datto agent
53056	03 Dec, 09:22	0h 11m	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53057	03 Dec, 09:45	13d 6h 51m	Rotastat	X2Go Issues
53157	10 Dec, 18:11	1d 3h 10m	OpenCorporates	Grafana datasource error
53238	14 Dec, 07:51	331d 3h 43m	OpenCorporates	New reply received for this ticket on which you are CC'd
53239	14 Dec, 07:51	331d 3h 43m	OpenCorporates	New reply received for this ticket on which you are CC'd
53245	16 Dec, 08:18	0h 10m	Trident Honda	Full System Outage
53246	16 Dec, 08:42	0h 02m	Tusk IC	Storage alert: /home on mammoth.tusknet
53248	16 Dec, 09:56	0h 06m	Internal	Avon cluster: independent check
53252	16 Dec, 11:01	0h 09m	Cambridge Flow Solutions	J cluster access
53253	16 Dec, 11:21	0h 20m	AskBio	Add Vera into Docker group
53256	16 Dec, 15:18	0h 01m	OpenCorporates	[##694011##] Your ticket has been created
53259	17 Dec, 15:27	0h 17m	Global Brands	vpn
53260	17 Dec, 17:25	0h 01m	AskBio	CRITICAL: Backups: Prebackup for backups.synpromics.com on talisker.synpromics.com
53264	18 Dec, 09:58	0h 06m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53265	18 Dec, 10:10	0h 00m	OpenCorporates	Onboarding off boarding
53266	18 Dec, 12:15	0h 10m	Top to Toe	Request to setup differential backup of the GAIT database (Ref. 52931)
53268	18 Dec, 15:18	0h 01m	Internal	Puppet check-in failing on numerous systems
53303	19 Dec, 11:19	0h 02m	OpenCorporates	[##695579##] Move sql11 switch port
53304	19 Dec, 11:22	0h 03m	Kahootz	Xray borgmatic issue
53307	19 Dec, 13:53	0h 02m	Cirencester College	DOWN: *.cirencester.ac.uk
53312	20 Dec, 10:53	0h 02m	ITC Compliance	Sage Server

git hash: master (47a0cfd0)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.856 msec
System CPU time	0.000 msec
Total CPU time	33.856 msec
Elapsed time	73.543 msec
Context switches	23 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-20&start=2024-12-16
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-20'
'start'	'2024-12-16'

Variable	Value
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g	<flask.g of 'app'>
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request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2024-12-20&start=2024-12-16' [GET]>

Triage response

16 Dec - 20 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-10 11:42:30.683394	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683452	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683464	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683474	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683481	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683488	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683494	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683500	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683506	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683513	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683519	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683525	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683532	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683557	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683565	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683571	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683577	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683583	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683590	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683596	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683603	xxx	./services/model.py:838
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DEBUG	2026-04-10 11:42:30.683615	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683621	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683628	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683634	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683640	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683646	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683653	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683661	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683668	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683674	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683681	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683688	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683695	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683701	xxx	./services/model.py:838
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DEBUG	2026-04-10 11:42:30.683714	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683720	xxx	./services/model.py:838
DEBUG	2026-04-10 11:42:30.683726	xxx	./services/model.py:838