Triage response

09 Dec - 13 Dec

RT	Created	Time in Triage	Client	Subject
52319	25 Sep, 11:43	0h 02m	None	Aura Technology - Linux Support
52572	17 Oct, 14:52	1d 5h 22m	Tennants Distribution	Tennants Distribution - Additional Server
52684	28 Oct, 13:53	0h 16m	Sucden	Support for Sucden
52685	28 Oct, 13:55	0h 18m	Sucden	Sucden PCC
53057	03 Dec, 09:45	8d 6h 51m	Rotastat	X2Go Issues
53096	07 Dec, 20:27	0h 15m		Re: Re-Inquiry From Niomart Peru
53100	09 Dec, 00:16	0	Crystal Units	Migrate backy2 database to new server
53101	09 Dec, 08:23	0h 04m	ITC Compliance	Office Infrastructure
53104	09 Dec, 10:29	0h 03m	Crystal Units	Crystal Units new server - email service setup OK?
53107	09 Dec, 14:30	0h 03m	OpenCorporates	Erribit Server shutdown
53108	09 Dec, 15:06	0h 18m	ITC Compliance	Switch from BT DNS to Google DNS
53109	09 Dec, 17:25	0h 01m	OpenCorporates	Please delete User
53112	09 Dec, 17:39	0h 07m	Internal	Technical leaving actions for Jonathan Wiltshire
53115	10 Dec, 05:20	0h 18m	OpenCorporates	Ceph PG damaged again - san1 - osd.18
53117	10 Dec, 09:55	0h 10m	Kahootz	ClamAV on C, D, E
53119	10 Dec, 12:48	0h 54m	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53120	10 Dec, 14:12	0h 09m	Sysdoc	Service connection & pipelines issues
53121	10 Dec, 14:19	0h 03m	OpenCorporates	Server Shutdown Request
53122	10 Dec, 14:33	0h 01m	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53161	11 Dec, 01:01	0h 14m	OGT	Network unreachable
53162	11 Dec, 09:07	0h 02m	AskBio	AskBio docker swarm
53163	11 Dec, 09:08	0h 04m	Azura	/var on on ocado1.opentrk.com
53168	11 Dec, 14:49	0h 00m	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53169	11 Dec, 15:30	2h 30m	OpenCorporates	Watchguard failover failure
53175	11 Dec, 18:56	0h 03m	AskBio	LDAP replication and /weka mount
53181	12 Dec, 09:38	0h 08m	BD Group	Niko
53183	12 Dec, 12:12	0h 03m	ITC Compliance	IP Addresses
53185	12 Dec, 16:08	0h 01m	AskBio	talisker.synpromics.com duply backup failure
53188	12 Dec, 17:57	0h 00m	Internal	CRITICAL: System Health: Systemd State on avon1.tcl.internal
53221	12 Dec, 21:46	0h 07m	AskBio	edb-lab-skye.askbio.com /weka mount failure
53225	13 Dec, 08:29	0h 06m	Crystal Units	FW: Fire wall maybe blocking these ports can you check
53230	13 Dec, 13:45	0h 01m	JISC	Asset inventory query
53231	13 Dec, 14:46	0h 01m	AskBio	Snapshots
53232	13 Dec, 15:37	0h 02m	Cirencester College	Planned network switch upgrade: Saturday 14th December 18:00
53233	13 Dec, 15:57	0h 06m	OpenCorporates	OC DB cluster recovery
53234	13 Dec, 16:13	0h 06m	BD Group	Remove Blog Proxy For 1st Choice Formations
53235	13 Dec, 16:23	0h 01m	Kahootz	Sierra/Tango DRAC fixing
53236	13 Dec, 17:07	0h 01m	OpenCorporates	New User artur.boltrukevich@opencorporates.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	77.789 msec
System CPU time	4.748 msec
Total CPU time	82.537 msec
Elapsed time	122.799 msec
Context switches	66 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-13&start=2024-12-09
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2024-12-13'
'start'	'2024-12-09'

Variable	Value
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san1 - osd.18, ticket_status=closed, client=OpenCorporates, priority=62, created=2024-12-10 05:20:44, last_txn_id=2291204>, <Ticket(id=3978, rt_number=53117, queue=Incidents, subject=ClamAV on C, D, E, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-10 09:55:14, last_txn_id=2291198>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3981, rt_number=53120, queue=Requests, subject=Service connection & pipelines issues, ticket_status=closed, client=Sysdoc, priority=40, created=2024-12-10 14:12:18, last_txn_id=2257617>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=3983, rt_number=53122, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2024-12-10 14:33:01, last_txn_id=2264173>, <Ticket(id=3992, rt_number=53161, queue=Incidents, subject=Network unreachable, ticket_status=closed, client=OGT, priority=23, created=2024-12-11 01:01:12, last_txn_id=2291194>, <Ticket(id=3993, rt_number=53162, queue=Requests, subject=AskBio docker swarm, ticket_status=closed, client=AskBio, priority=42, created=2024-12-11 09:07:15, last_txn_id=2286419>, <Ticket(id=3994, rt_number=53163, queue=Problems, subject=/var on on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=46, created=2024-12-11 09:08:09, last_txn_id=2264110>, <Ticket(id=3999, rt_number=53168, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=44, created=2024-12-11 14:49:53, last_txn_id=2258429>, <Ticket(id=4000, rt_number=53169, queue=Requests, subject=Watchguard failover failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-11 15:30:19, last_txn_id=2260513>, <Ticket(id=4006, rt_number=53175, queue=Problems, subject=LDAP replication and /weka mount, ticket_status=closed, client=AskBio, priority=63, created=2024-12-11 18:56:08, last_txn_id=2258178>, <Ticket(id=4012, rt_number=53181, queue=Requests, subject=Niko , ticket_status=closed, client=BD Group, priority=40, created=2024-12-12 09:38:47, last_txn_id=2291203>, <Ticket(id=4014, rt_number=53183, queue=Requests, subject=IP Addresses, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-12 12:12:01, last_txn_id=2291205>, <Ticket(id=4016, rt_number=53185, queue=Problems, subject=talisker.synpromics.com duply backup failure, ticket_status=closed, client=AskBio, priority=80, created=2024-12-12 16:08:41, last_txn_id=2266678>, <Ticket(id=4019, rt_number=53188, queue=Incidents, subject=CRITICAL: System Health: Systemd State on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2024-12-12 17:57:50, last_txn_id=2259083>, <Ticket(id=4020, rt_number=53221, queue=Incidents, subject=edb-lab-skye.askbio.com /weka mount failure, ticket_status=closed, client=AskBio, priority=63, created=2024-12-12 21:46:02, last_txn_id=2261444>, <Ticket(id=4024, rt_number=53225, queue=Requests, subject=FW: Fire wall maybe blocking these ports can you check, ticket_status=closed, client=Crystal Units, priority=64, created=2024-12-13 08:29:53, last_txn_id=2263873>, <Ticket(id=4029, rt_number=53230, queue=Requests, subject=Asset inventory query, ticket_status=closed, client=JISC, priority=64, created=2024-12-13 13:45:40, last_txn_id=2265520>, <Ticket(id=4030, rt_number=53231, queue=Requests, subject=Snapshots, ticket_status=closed, client=AskBio, priority=63, created=2024-12-13 14:46:28, last_txn_id=2263374>, <Ticket(id=4031, rt_number=53232, queue=Requests, subject=Planned network switch upgrade: Saturday 14th December 18:00, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-13 15:37:00, last_txn_id=2260596>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4033, rt_number=53234, queue=Requests, subject=Remove Blog Proxy For 1st Choice Formations, ticket_status=closed, client=BD Group, priority=42, created=2024-12-13 16:13:34, last_txn_id=2262396>, <Ticket(id=4034, rt_number=53235, queue=Problems, subject=Sierra/Tango DRAC fixing, ticket_status=closed, client=Kahootz, priority=0, created=2024-12-13 16:23:14, last_txn_id=2290030>, <Ticket(id=4035, rt_number=53236, queue=Requests, subject=New User artur.boltrukevich@opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-13 17:07:24, last_txn_id=2270122>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 12, 13), 'start': datetime.date(2024, 12, 9), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2024-12-13&start=2024-12-09' [GET]>

Triage response

09 Dec - 13 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 07:47:13.450095	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450163	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450180	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450188	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450195	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450202	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450207	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450212	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450218	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450223	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450228	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450234	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450240	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450246	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450251	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450256	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450262	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450268	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450273	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450279	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450285	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450290	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450295	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450301	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450308	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450314	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450319	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450325	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450330	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450335	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450341	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450346	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450352	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450358	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450363	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450369	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450375	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450380	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450386	xxx	./services/model.py:838
DEBUG	2026-07-11 07:47:13.450391	xxx	./services/model.py:838