Triage response

02 Dec - 06 Dec

RT	Created	Time in Triage	Client	Subject
53019	29 Nov, 09:19	0h 10m	Sysdoc	AKS Architecture diagram
53028	30 Nov, 21:26	0h 05m	Internal	ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53038	02 Dec, 08:45	0h 04m	Rotastat	Shared Calendars
53039	02 Dec, 09:17	0h 02m	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53040	02 Dec, 10:42	0h 07m	ITC Compliance	IP confirmation
53042	02 Dec, 11:22	0h 08m	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53043	02 Dec, 11:23	0h 04m	ITC Compliance	Cisco access
53046	02 Dec, 11:25	341d 6h 34m	BD Group	CRITICAL: HTTP: efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53049	02 Dec, 11:52	0h 20m	Entrepreneurs Circle	Cron <root@srv> /usr/local/bin/ec-cron.sh
53050	02 Dec, 11:54	0h 37m	AskBio	SMART error (Health) detected on host: talisker
53057	03 Dec, 09:45	3d 8h 15m	Rotastat	X2Go Issues
53061	04 Dec, 10:31	0h 04m	JISC	Re: Due Diligence form from Jisc Procurement
53062	04 Dec, 10:38	0h 01m		New Clients
53063	04 Dec, 10:47	0h 13m	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
53064	04 Dec, 10:55	0h 07m	AskBio	home directory vera
53066	04 Dec, 15:45	0h 00m	Trident Honda	vmsvr1/2.trident.lan cluster issue
53067	04 Dec, 16:19	0h 02m	Sysdoc	Client using our system getting access issues
53068	04 Dec, 17:06	0h 01m	Kahootz	Rebooting Fox and Job tonight
53071	05 Dec, 09:15	0h 03m	Kahootz	Reboot C, D and E tonight between 8 and 10pm
53073	05 Dec, 11:03	0h 04m	OpenCorporates	MySQL Cluster Capacity Info
53074	05 Dec, 12:04	0h 03m	Kahootz	icmp redirection
53075	05 Dec, 12:14	0h 13m	Sysdoc	Re: Urgent: Website is down
53076	05 Dec, 12:44	0h 09m	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
53077	05 Dec, 15:19	0h 01m	Rotastat	Alternative contact details
53079	05 Dec, 15:36	0h 07m	Kahootz	Remove Whisky from Munin on Xray
53082	05 Dec, 16:52	0h 00m	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53083	05 Dec, 17:57	0h 01m	OpenCorporates	Please remove Nick Wright
53085	06 Dec, 00:00	0h 02m	Sylvera	Sylvera monthly backup check and tape swap
53087	06 Dec, 10:33	0h 09m	OpenCorporates	MySQL Config Max Connections
53089	06 Dec, 10:40	0h 03m	ITC Compliance	Password for netgear switch
53090	06 Dec, 10:42	0h 01m	JISC	OpenAthens server patching
53092	06 Dec, 13:47	0h 01m	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53093	06 Dec, 14:56	0h 02m	OGT	Server maintenance
53354	23 Oct, 11:24	28d 4h 45m	OGT	Configure UPSes

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	171.089 msec
System CPU time	0.000 msec
Total CPU time	171.089 msec
Elapsed time	238.685 msec
Context switches	37 voluntary, 167 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-06&start=2024-12-02
REMOTE_ADDR	10.42.58.167
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-06'
'start'	'2024-12-02'

Variable	Value
data	[<Ticket(id=3824, rt_number=53019, queue=Requests, subject=AKS Architecture diagram, ticket_status=closed, client=Sysdoc, priority=47, created=2024-11-29 09:19:08, last_txn_id=2295671>, <Ticket(id=3861, rt_number=53028, queue=Incidents, subject=ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-11-30 21:26:53, last_txn_id=2283217>, <Ticket(id=3872, rt_number=53038, queue=Problems, subject=Shared Calendars, ticket_status=closed, client=Rotastat, priority=91, created=2024-12-02 08:45:29, last_txn_id=2293558>, <Ticket(id=3873, rt_number=53039, queue=Incidents, subject=server CCOLIVE (stars.cirencester.ac.uk) serving very slowly, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-02 09:17:34, last_txn_id=2283230>, <Ticket(id=3875, rt_number=53040, queue=Requests, subject=IP confirmation, ticket_status=closed, client=ITC Compliance, priority=63, created=2024-12-02 10:42:44, last_txn_id=2291176>, <Ticket(id=3878, rt_number=53042, queue=Incidents, subject=efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=43, created=2024-12-02 11:22:20, last_txn_id=2251443>, <Ticket(id=3881, rt_number=53043, queue=Requests, subject=Cisco access, ticket_status=closed, client=ITC Compliance, priority=20, created=2024-12-02 11:23:17, last_txn_id=2283242>, <Ticket(id=3882, rt_number=53046, queue=Triage, subject=CRITICAL: HTTP: efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal, ticket_status=merged, client=BD Group, priority=43, created=2024-12-02 11:25:39, last_txn_id=2250989>, <Ticket(id=3885, rt_number=53049, queue=Problems, subject=Cron <root@srv> /usr/local/bin/ec-cron.sh, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2024-12-02 11:52:12, last_txn_id=2283218>, <Ticket(id=3886, rt_number=53050, queue=Problems, subject=SMART error (Health) detected on host: talisker, ticket_status=closed, client=AskBio, priority=91, created=2024-12-02 11:54:38, last_txn_id=2270801>, <Ticket(id=3895, rt_number=53057, queue=Problems, subject=X2Go Issues, ticket_status=closed, client=Rotastat, priority=92, created=2024-12-03 09:45:21, last_txn_id=2288363>, <Ticket(id=3901, rt_number=53061, queue=Admin, subject=Re: Due Diligence form from Jisc Procurement, ticket_status=resolved, client=JISC, priority=62, created=2024-12-04 10:31:38, last_txn_id=2263182>, <Ticket(id=3902, rt_number=53062, queue=Triage, subject=New Clients, ticket_status=rejected, client=, priority=0, created=2024-12-04 10:38:28, last_txn_id=2252708>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3904, rt_number=53064, queue=Incidents, subject=home directory vera , ticket_status=closed, client=AskBio, priority=41, created=2024-12-04 10:55:33, last_txn_id=2253686>, <Ticket(id=3909, rt_number=53066, queue=Incidents, subject=vmsvr1/2.trident.lan cluster issue, ticket_status=closed, client=Trident Honda, priority=44, created=2024-12-04 15:45:25, last_txn_id=2253487>, <Ticket(id=3910, rt_number=53067, queue=Incidents, subject=Client using our system getting access issues, ticket_status=closed, client=Sysdoc, priority=46, created=2024-12-04 16:19:30, last_txn_id=2256226>, <Ticket(id=3911, rt_number=53068, queue=Requests, subject=Rebooting Fox and Job tonight, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-04 17:06:48, last_txn_id=2291166>, <Ticket(id=3914, rt_number=53071, queue=Requests, subject=Reboot C, D and E tonight between 8 and 10pm, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 09:15:32, last_txn_id=2253751>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3918, rt_number=53074, queue=Requests, subject=icmp redirection, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:04:21, last_txn_id=2291190>, <Ticket(id=3919, rt_number=53075, queue=Incidents, subject=Re: Urgent: Website is down, ticket_status=closed, client=Sysdoc, priority=41, created=2024-12-05 12:14:50, last_txn_id=2291182>, <Ticket(id=3920, rt_number=53076, queue=Requests, subject=JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:44:22, last_txn_id=2291162>, <Ticket(id=3922, rt_number=53077, queue=Admin, subject=Alternative contact details, ticket_status=resolved, client=Rotastat, priority=40, created=2024-12-05 15:19:15, last_txn_id=2261399>, <Ticket(id=3924, rt_number=53079, queue=Requests, subject=Remove Whisky from Munin on Xray, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-05 15:36:39, last_txn_id=2291195>, <Ticket(id=3927, rt_number=53082, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=43, created=2024-12-05 16:52:50, last_txn_id=2291183>, <Ticket(id=3928, rt_number=53083, queue=Requests, subject=Please remove Nick Wright, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-05 17:57:17, last_txn_id=2254640>, <Ticket(id=3929, rt_number=53085, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2024-12-06 00:00:04, last_txn_id=2283251>, <Ticket(id=3932, rt_number=53087, queue=Requests, subject=MySQL Config Max Connections, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-06 10:33:18, last_txn_id=2264233>, <Ticket(id=3934, rt_number=53089, queue=Requests, subject=Password for netgear switch, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-06 10:40:59, last_txn_id=2291175>, <Ticket(id=3935, rt_number=53090, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2024-12-06 10:42:31, last_txn_id=2257323>, <Ticket(id=3937, rt_number=53092, queue=Incidents, subject=itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost, ticket_status=closed, client=ITC Compliance, priority=43, created=2024-12-06 13:47:35, last_txn_id=2291168>, <Ticket(id=3938, rt_number=53093, queue=Requests, subject=Server maintenance, ticket_status=closed, client=OGT, priority=45, created=2024-12-06 14:56:53, last_txn_id=2264235>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 12, 6), 'start': datetime.date(2024, 12, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2024-12-06&start=2024-12-02' [GET]>

Triage response

02 Dec - 06 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 13:33:27.603816	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603874	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603885	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603893	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603900	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603907	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603913	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603919	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603925	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603932	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603938	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603944	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603950	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603956	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603965	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603971	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603977	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603984	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603990	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.603996	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604002	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604008	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604015	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604021	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604027	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604033	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604039	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604045	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604051	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604058	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604065	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604071	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604077	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604083	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604089	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604095	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604101	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604106	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604112	xxx	./services/model.py:838
DEBUG	2026-04-12 13:33:27.604118	xxx	./services/model.py:838