Triage response

25 Nov - 29 Nov

RT	Created	Time in Triage	Client	Subject
52976	25 Nov, 07:37	0h 07m	Rotastat	TFTP Server not responding
52980	25 Nov, 10:56	0h 10m	Cirencester College	Manage Engine Agent install
52982	25 Nov, 10:56	0h 10m	JISC	Alex Green shared the folder "Veloxserv Proxy" with you
52985	26 Nov, 05:08	0h 12m	OpenCorporates	zcluster1 atop failed
52987	26 Nov, 09:41	0h 02m	JaeVee	beta.jaevee.co.uk certificate not auto-renewing
52988	26 Nov, 09:48	0h 09m	TCV	Web4 Permissions
52989	26 Nov, 10:01	0h 14m	eTherapeutics	Gitlab toolbox backups failing
52990	26 Nov, 11:07	0h 11m	Entrepreneurs Circle	Expected Traffic Spike - Flourish & Thrive in '25
52993	26 Nov, 11:16	0h 04m	ITC Compliance	Access to GW servers and file storage
52997	26 Nov, 12:54	0h 01m	Internal	DOWN: clyde.tiger-computing.co.uk
52998	26 Nov, 13:59	0h 01m	BD Group	Low disk space: / on ef-v5-node-1.c.ef-platform.internal
52999	26 Nov, 15:45	0h 04m	JISC	Mike Beringer shared the folder "OVPN config" with you
53006	27 Nov, 08:54	0h 20m	Kahootz	General support question
53007	27 Nov, 09:56	0h 17m	eTherapeutics	Issue with GitLab search
53011	27 Nov, 17:16	0h 00m	ERF Electrical	CRITICAL: HTTP: erfelectrical.co.uk HTTPS on weblive.erfelectrical.co.uk
53012	27 Nov, 18:54	0	Sucden	LinuxPTP / Solarflare issues
53014	28 Nov, 08:37	0h 01m	Internal	WARNING: Storage: ZFS pool rpool on severn1,2
53015	28 Nov, 15:37	0h 06m	Kahootz	Server reboots for kernel patches
53016	28 Nov, 16:52	0h 06m	Cambridge Flow Solutions	DOWN: cfsj01-idrac.cfs
53019	29 Nov, 09:19	0h 04m	Sysdoc	AKS Architecture diagram
53020	29 Nov, 09:48	0h 05m	ERF Electrical	erfelectrical.co.uk - Performance issues
53021	29 Nov, 10:06	0h 22m	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
53023	29 Nov, 11:46	0h 24m	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)
53024	29 Nov, 12:22	0h 03m	Kahootz	Portfast renewal
53025	29 Nov, 16:00	0h 01m	AskBio	making prompt-test.askbio.com accessible
53026	29 Nov, 16:56	0h 10m	OpenCorporates	Percona Backup
53354	23 Oct, 11:24	27d 6h 35m	OGT	Configure UPSes

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	166.669 msec
System CPU time	0.604 msec
Total CPU time	167.273 msec
Elapsed time	209.029 msec
Context switches	51 voluntary, 21 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-11-29&start=2024-11-25
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2024-11-29'
'start'	'2024-11-25'

Variable	Value
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Flourish & Thrive in '25, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2024-11-26 11:07:47, last_txn_id=2291169>, <Ticket(id=3730, rt_number=52993, queue=Requests, subject=Access to GW servers and file storage, ticket_status=closed, client=ITC Compliance, priority=65, created=2024-11-26 11:16:08, last_txn_id=2291187>, <Ticket(id=4493, rt_number=52997, queue=Incidents, subject=DOWN: clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2024-11-26 12:54:05, last_txn_id=2283188>, <Ticket(id=3750, rt_number=52998, queue=Problems, subject=Low disk space: / on ef-v5-node-1.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=60, created=2024-11-26 13:59:45, last_txn_id=2283207>, <Ticket(id=4490, rt_number=52999, queue=Requests, subject=Mike Beringer shared the folder "OVPN config" with you, ticket_status=closed, client=JISC, priority=60, created=2024-11-26 15:45:52, last_txn_id=2283184>, <Ticket(id=3777, rt_number=53006, queue=Requests, subject=General support question, ticket_status=closed, client=Kahootz, priority=40, created=2024-11-27 08:54:21, last_txn_id=2283212>, <Ticket(id=3790, rt_number=53007, queue=Incidents, subject=Issue with GitLab search, ticket_status=closed, client=eTherapeutics, priority=40, created=2024-11-27 09:56:11, last_txn_id=2283193>, <Ticket(id=3801, rt_number=53011, queue=Incidents, subject=CRITICAL: HTTP: erfelectrical.co.uk HTTPS on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=43, created=2024-11-27 17:16:25, last_txn_id=2248809>, <Ticket(id=3802, rt_number=53012, queue=Problems, subject=LinuxPTP / Solarflare issues, ticket_status=closed, client=Sucden, priority=73, created=2024-11-27 18:54:43, last_txn_id=2293250>, <Ticket(id=3811, rt_number=53014, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1,2, ticket_status=closed, client=Internal, priority=42, created=2024-11-28 08:37:44, last_txn_id=2283206>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3818, rt_number=53016, queue=Incidents, subject=DOWN: cfsj01-idrac.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2024-11-28 16:52:15, last_txn_id=2283226>, <Ticket(id=3824, rt_number=53019, queue=Requests, subject=AKS Architecture diagram, ticket_status=closed, client=Sysdoc, priority=47, created=2024-11-29 09:19:08, last_txn_id=2295671>, <Ticket(id=3826, rt_number=53020, queue=Incidents, subject=erfelectrical.co.uk - Performance issues , ticket_status=closed, client=ERF Electrical, priority=41, created=2024-11-29 09:48:08, last_txn_id=2283210>, <Ticket(id=3827, rt_number=53021, queue=Problems, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2024-11-29 10:06:19, last_txn_id=2249781>, <Ticket(id=3837, rt_number=53023, queue=Requests, subject=WordPress Upload Limit on Web4 (tcv.org.uk), ticket_status=closed, client=TCV, priority=47, created=2024-11-29 11:46:00, last_txn_id=2256347>, <Ticket(id=3842, rt_number=53024, queue=Requests, subject=Portfast renewal, ticket_status=closed, client=Kahootz, priority=60, created=2024-11-29 12:22:02, last_txn_id=2291192>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=3858, rt_number=53026, queue=Requests, subject=Percona Backup, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-11-29 16:56:58, last_txn_id=2291207>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 11, 29), 'start': datetime.date(2024, 11, 25), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2024-11-29&start=2024-11-25' [GET]>

Triage response

25 Nov - 29 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 07:46:47.016840	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016902	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016916	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016924	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016930	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016937	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016943	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016949	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016954	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016960	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016965	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016970	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016976	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016982	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016987	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016992	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.016998	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017004	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017010	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017015	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017021	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017027	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017032	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017038	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017043	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017050	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017056	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017061	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017066	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017072	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017077	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017082	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017088	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017093	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017099	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017105	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017110	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017116	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017122	xxx	./services/model.py:838
DEBUG	2026-07-11 07:46:47.017128	xxx	./services/model.py:838