Triage response

25 Nov - 29 Nov

RT	Created	Time in Triage	Client	Subject
52976	25 Nov, 07:37	0h 07m	Rotastat	TFTP Server not responding
52980	25 Nov, 10:56	0h 10m	Cirencester College	Manage Engine Agent install
52982	25 Nov, 10:56	0h 10m	JISC	Alex Green shared the folder "Veloxserv Proxy" with you
52985	26 Nov, 05:08	0h 12m	OpenCorporates	zcluster1 atop failed
52987	26 Nov, 09:41	0h 02m	JaeVee	beta.jaevee.co.uk certificate not auto-renewing
52988	26 Nov, 09:48	0h 09m	TCV	Web4 Permissions
52989	26 Nov, 10:01	0h 14m	eTherapeutics	Gitlab toolbox backups failing
52990	26 Nov, 11:07	0h 11m	Entrepreneurs Circle	Expected Traffic Spike - Flourish & Thrive in '25
52993	26 Nov, 11:16	0h 04m	ITC Compliance	Access to GW servers and file storage
52997	26 Nov, 12:54	0h 01m	Internal	DOWN: clyde.tiger-computing.co.uk
52998	26 Nov, 13:59	0h 01m	BD Group	Low disk space: / on ef-v5-node-1.c.ef-platform.internal
52999	26 Nov, 15:45	0h 04m	JISC	Mike Beringer shared the folder "OVPN config" with you
53006	27 Nov, 08:54	0h 20m	Kahootz	General support question
53007	27 Nov, 09:56	0h 17m	eTherapeutics	Issue with GitLab search
53011	27 Nov, 17:16	0h 00m	ERF Electrical	CRITICAL: HTTP: erfelectrical.co.uk HTTPS on weblive.erfelectrical.co.uk
53012	27 Nov, 18:54	0	Sucden	LinuxPTP / Solarflare issues
53014	28 Nov, 08:37	0h 01m	Internal	WARNING: Storage: ZFS pool rpool on severn1,2
53015	28 Nov, 15:37	0h 06m	Kahootz	Server reboots for kernel patches
53016	28 Nov, 16:52	0h 06m	Cambridge Flow Solutions	DOWN: cfsj01-idrac.cfs
53019	29 Nov, 09:19	0h 04m	Sysdoc	AKS Architecture diagram
53020	29 Nov, 09:48	0h 05m	ERF Electrical	erfelectrical.co.uk - Performance issues
53021	29 Nov, 10:06	0h 22m	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
53023	29 Nov, 11:46	0h 24m	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)
53024	29 Nov, 12:22	0h 03m	Kahootz	Portfast renewal
53025	29 Nov, 16:00	0h 01m	AskBio	making prompt-test.askbio.com accessible
53026	29 Nov, 16:56	0h 10m	OpenCorporates	Percona Backup
53354	23 Oct, 11:24	27d 6h 35m	OGT	Configure UPSes

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	37.785 msec
System CPU time	3.897 msec
Total CPU time	41.682 msec
Elapsed time	85.265 msec
Context switches	51 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-11-29&start=2024-11-25
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-11-29'
'start'	'2024-11-25'

Variable	Value
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Flourish & Thrive in '25, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2024-11-26 11:07:47, last_txn_id=2291169>, <Ticket(id=3730, rt_number=52993, queue=Requests, subject=Access to GW servers and file storage, ticket_status=closed, client=ITC Compliance, priority=65, created=2024-11-26 11:16:08, last_txn_id=2291187>, <Ticket(id=4493, rt_number=52997, queue=Incidents, subject=DOWN: clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2024-11-26 12:54:05, last_txn_id=2283188>, <Ticket(id=3750, rt_number=52998, queue=Problems, subject=Low disk space: / on ef-v5-node-1.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=60, created=2024-11-26 13:59:45, last_txn_id=2283207>, <Ticket(id=4490, rt_number=52999, queue=Requests, subject=Mike Beringer shared the folder "OVPN config" with you, ticket_status=closed, client=JISC, priority=60, created=2024-11-26 15:45:52, last_txn_id=2283184>, <Ticket(id=3777, rt_number=53006, queue=Requests, subject=General support question, ticket_status=closed, client=Kahootz, priority=40, created=2024-11-27 08:54:21, last_txn_id=2283212>, <Ticket(id=3790, rt_number=53007, queue=Incidents, subject=Issue with GitLab search, ticket_status=closed, client=eTherapeutics, priority=40, created=2024-11-27 09:56:11, last_txn_id=2283193>, <Ticket(id=3801, rt_number=53011, queue=Incidents, subject=CRITICAL: HTTP: erfelectrical.co.uk HTTPS on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=43, created=2024-11-27 17:16:25, last_txn_id=2248809>, <Ticket(id=3802, rt_number=53012, queue=Problems, subject=LinuxPTP / Solarflare issues, ticket_status=closed, client=Sucden, priority=73, created=2024-11-27 18:54:43, last_txn_id=2293250>, <Ticket(id=3811, rt_number=53014, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1,2, ticket_status=closed, client=Internal, priority=42, created=2024-11-28 08:37:44, last_txn_id=2283206>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3818, rt_number=53016, queue=Incidents, subject=DOWN: cfsj01-idrac.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2024-11-28 16:52:15, last_txn_id=2283226>, <Ticket(id=3824, rt_number=53019, queue=Requests, subject=AKS Architecture diagram, ticket_status=closed, client=Sysdoc, priority=47, created=2024-11-29 09:19:08, last_txn_id=2295671>, <Ticket(id=3826, rt_number=53020, queue=Incidents, subject=erfelectrical.co.uk - Performance issues , ticket_status=closed, client=ERF Electrical, priority=41, created=2024-11-29 09:48:08, last_txn_id=2283210>, <Ticket(id=3827, rt_number=53021, queue=Problems, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2024-11-29 10:06:19, last_txn_id=2249781>, <Ticket(id=3837, rt_number=53023, queue=Requests, subject=WordPress Upload Limit on Web4 (tcv.org.uk), ticket_status=closed, client=TCV, priority=47, created=2024-11-29 11:46:00, last_txn_id=2256347>, <Ticket(id=3842, rt_number=53024, queue=Requests, subject=Portfast renewal, ticket_status=closed, client=Kahootz, priority=60, created=2024-11-29 12:22:02, last_txn_id=2291192>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=3858, rt_number=53026, queue=Requests, subject=Percona Backup, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-11-29 16:56:58, last_txn_id=2291207>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 11, 29), 'start': datetime.date(2024, 11, 25), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2024-11-29&start=2024-11-25' [GET]>

Triage response

25 Nov - 29 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 15:11:25.141790	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141852	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141863	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141870	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141877	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141883	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141889	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141895	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141903	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141909	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141915	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141921	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141927	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141934	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141940	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141946	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141952	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141958	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141965	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141971	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141977	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141983	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141989	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.141995	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142001	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142007	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142013	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142021	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142026	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142032	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142038	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142044	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142050	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142056	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142061	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142067	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142073	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142079	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142085	xxx	./services/model.py:838
DEBUG	2026-04-12 15:11:25.142091	xxx	./services/model.py:838