Tickets near or past target resolution target

Incidents

RT	Time in queue	Owner	Client	Subject
54100	333.00d	Nobody	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
58620	5.21d	eod	Rotastat	DOWN: gallus.rotastat.com
58596	6.65d	acm	ATA Group	SAP Services Dropped
58647	5.00d	Nobody	Internal	Check for Security Notices and System Updates
58551	10.88d	eod	AskBio	WARNING: Storage: RAID on talisker.synpromics.com
58569	9.33d	Nobody	Internal	ogt/askbio sssd.conf mod issue - puppet changeloop

Requests

RT	Time in queue	Owner	Client	Subject
54155	328.68d	Nobody	Internal	RE: Fwd: Migration of 3CX Server
58423	23.87d	acm	Internal	Replacement Laptop setup
58592	7.59d	eod	OGT	Upgrade sybil.internal.ogtip.com to Debian 13 Trixie
57684	75.09d	eod	Imoves	Upgrade servers to Debian 13 Trixie
57673	75.20d	eod	Global Brands	Upgrade servers to Debian 13 Trixie
58591	7.64d	eod	Internal	Port Quickline monitoring config to Puppet
57672	75.21d	eod	Cirencester College	Upgrade servers to Debian 13 Trixie
58351	26.19d	crb	Gravytrain	Upgrade RDS
55616	227.73d	eod	OGT	OGT OS upgrades (Debian 10)
58302	32.23d	crb	Sucden	New accounts on all supported Linux servers
58513	15.18d	eod	Lantech	IPA M3 Disk Upgrade
58588	7.92d	acm	Cirencester College	Quotation for work
57681	75.10d	eod	TCV	Upgrade servers to Debian 13 Trixie
57678	75.13d	eod	Top To Toe	Upgrade server to Debian 13 Trixie
57679	75.12d	eod	Rotastat	Upgrade server to Debian 13 Trixie
57677	75.15d	eod	BD Group	Upgrade servers to Debian 13 Trixie \| EFSRV-21666
58552	10.80d	nww	Internal	pawprint issues/enhancements
58565	9.70d	nww	OGT	basil.internal.ogtip.com hard disk errors

Problems

RT	Time in queue	Owner	Client	Subject
57720	71.35d	nww	Azura	UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com
57692	74.60d	crb	Internal	Wiki new file version upload is broken
58121	45.79d	eod	Sysdoc	Linux vulnerability: Copy fail (CVE-2026-31431)
58505	15.98d	eod	OGT	manuel.internal.ogtip.com backup issues
58531	13.19d	crb	Sucden	Ongoing LUKS auto-unlock issues
58474	18.88d	crb	Quickline	IT-61357 CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk
58607	5.93d	acm	TCV	web4.tcv.org.uk volume usage /home

QuotesRequested

RT	Time in queue	Owner	Client	Subject

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	188.288 msec
System CPU time	5.922 msec
Total CPU time	194.210 msec
Elapsed time	212.409 msec
Context switches	28 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
g	<flask.g of 'app'>
request	<Request 'http://dashboard.uat.tigr.uk/ticket_resolution_dashboard_drilldown' [GET]>
tickets	{'Incidents': [<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=9068, rt_number=58620, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=open, client=Rotastat, priority=61, created=2026-06-29 15:52:09, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9070, rt_number=58647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-06-30 00:00:06, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=9016, rt_number=58569, queue=Incidents, subject=ogt/askbio sssd.conf mod issue - puppet changeloop, ticket_status=open, client=Internal, priority=52, created=2026-06-23 14:41:53, last_txn_id=0>], 'Problems': [<Ticket(id=8133, rt_number=57720, queue=Problems, subject=UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com, ticket_status=open, client=Azura, priority=48, created=2026-03-23 14:29:34, last_txn_id=0>, <Ticket(id=8105, rt_number=57692, queue=Problems, subject=Wiki new file version upload is broken, ticket_status=stalled, client=Internal, priority=48, created=2026-03-18 12:00:11, last_txn_id=0>, <Ticket(id=8471, rt_number=58121, queue=Problems, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=stalled, client=Sysdoc, priority=46, created=2026-04-30 10:06:00, last_txn_id=0>, <Ticket(id=8951, rt_number=58505, queue=Problems, subject=manuel.internal.ogtip.com backup issues, ticket_status=open, client=OGT, priority=43, created=2026-06-15 08:11:33, last_txn_id=0>, <Ticket(id=8977, rt_number=58531, queue=Problems, subject=Ongoing LUKS auto-unlock issues, ticket_status=stalled, client=Sucden, priority=63, created=2026-06-17 16:08:33, last_txn_id=0>, <Ticket(id=8920, rt_number=58474, queue=Problems, subject=IT-61357 CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk, ticket_status=open, client=Quickline, priority=63, created=2026-06-10 09:13:04, last_txn_id=0>, <Ticket(id=9055, rt_number=58607, queue=Problems, subject=web4.tcv.org.uk volume usage /home, ticket_status=stalled, client=TCV, priority=41, created=2026-06-29 08:42:18, last_txn_id=0>], 'Requests': [<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8837, rt_number=58423, queue=Requests, subject=Replacement Laptop setup , ticket_status=new, client=Internal, priority=4, created=2026-06-03 09:17:09, last_txn_id=0>, <Ticket(id=9039, rt_number=58592, queue=Requests, subject=Upgrade sybil.internal.ogtip.com to Debian 13 Trixie, ticket_status=stalled, client=OGT, priority=41, created=2026-06-25 12:07:05, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=9038, rt_number=58591, queue=Requests, subject=Port Quickline monitoring config to Puppet, ticket_status=open, client=Internal, priority=41, created=2026-06-25 11:37:07, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8765, rt_number=58351, queue=Requests, subject=Upgrade RDS, ticket_status=stalled, client=Gravytrain, priority=44, created=2026-05-29 16:08:04, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=8959, rt_number=58513, queue=Requests, subject=IPA M3 Disk Upgrade, ticket_status=stalled, client=Lantech, priority=23, created=2026-06-15 16:12:58, last_txn_id=0>, <Ticket(id=9035, rt_number=58588, queue=Requests, subject=Quotation for work, ticket_status=open, client=Cirencester College, priority=41, created=2026-06-25 08:45:43, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8999, rt_number=58552, queue=Requests, subject=pawprint issues/enhancements, ticket_status=open, client=Internal, priority=42, created=2026-06-22 10:00:52, last_txn_id=0>, <Ticket(id=9012, rt_number=58565, queue=Requests, subject=basil.internal.ogtip.com hard disk errors, ticket_status=open, client=OGT, priority=22, created=2026-06-23 10:58:21, last_txn_id=0>], 'QuotesRequested': []}

Tickets near or past target resolution target

Incidents

Requests

Problems

QuotesRequested

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

ticket_resolution_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions