| tickets |
{'Incidents': [<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=9068, rt_number=58620, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=open, client=Rotastat, priority=61, created=2026-06-29 15:52:09, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9070, rt_number=58647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-06-30 00:00:06, last_txn_id=0>, <Ticket(id=9016, rt_number=58569, queue=Incidents, subject=ogt/askbio sssd.conf mod issue - puppet changeloop, ticket_status=open, client=Internal, priority=52, created=2026-06-23 14:41:53, last_txn_id=0>, <Ticket(id=9456, rt_number=59066, queue=Incidents, subject=Puppet not checking in on *.globecastne.com, ticket_status=open, client=Globecast, priority=41, created=2026-08-18 10:50:00, last_txn_id=0>, <Ticket(id=9461, rt_number=59071, queue=Incidents, subject=DOWN: web4.tcv.org.uk, ticket_status=stalled, client=TCV, priority=71, created=2026-08-18 15:14:50, last_txn_id=0>, <Ticket(id=9463, rt_number=59072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-08-19 00:00:05, last_txn_id=0>, <Ticket(id=9713, rt_number=59386, queue=Incidents, subject=DOWN: arcturus.novadata.internal, ticket_status=open, client=Novadata, priority=71, created=2026-09-16 13:46:41, last_txn_id=0>, <Ticket(id=9718, rt_number=59391, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-09-17 00:00:02, last_txn_id=0>], 'Problems': [<Ticket(id=9055, rt_number=58607, queue=Problems, subject=web4.tcv.org.uk volume usage /home, ticket_status=stalled, client=TCV, priority=41, created=2026-06-29 08:42:18, last_txn_id=0>, <Ticket(id=9179, rt_number=58793, queue=Problems, subject=blaney.internal.ogtip.com updates failure, ticket_status=stalled, client=OGT, priority=24, created=2026-07-16 09:30:01, last_txn_id=0>, <Ticket(id=9362, rt_number=58941, queue=Problems, subject=Improve Uyuni Monitoring, ticket_status=stalled, client=Sucden, priority=5, created=2026-08-03 14:59:20, last_txn_id=0>, <Ticket(id=8627, rt_number=58245, queue=Problems, subject=Scheduled reboot of crylonlis2024, ticket_status=stalled, client=Crystal Units, priority=69, created=2026-05-14 17:07:41, last_txn_id=0>, <Ticket(id=9565, rt_number=59284, queue=Problems, subject=System update check failed - Globecast, ticket_status=open, client=Globecast, priority=42, created=2026-09-08 16:18:36, last_txn_id=0>, <Ticket(id=8105, rt_number=57692, queue=Problems, subject=Wiki new file version upload is broken, ticket_status=open, client=Internal, priority=51, created=2026-03-18 12:00:11, last_txn_id=0>], 'Requests': [<Ticket(id=9467, rt_number=59075, queue=Requests, subject=Weekly checks, ticket_status=new, client=Internal, priority=0, created=2026-08-25 00:00:04, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=9038, rt_number=58591, queue=Requests, subject=Port Quickline monitoring config to Puppet, ticket_status=open, client=Internal, priority=41, created=2026-06-25 11:37:07, last_txn_id=0>, <Ticket(id=9066, rt_number=58618, queue=Requests, subject=Port Rotastat Icinga2 config to Puppet, ticket_status=new, client=Internal, priority=41, created=2026-06-29 15:24:01, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=9069, rt_number=58646, queue=Requests, subject=Weekly checks, ticket_status=new, client=Internal, priority=0, created=2026-06-30 00:00:03, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Requests, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=stalled, client=AskBio, priority=66, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=9071, rt_number=58648, queue=Requests, subject=Sucden Patching Cycle, ticket_status=new, client=Sucden, priority=0, created=2026-07-01 00:00:04, last_txn_id=0>, <Ticket(id=9074, rt_number=58651, queue=Requests, subject=Change root passwords, ticket_status=new, client=Kahootz, priority=60, created=2026-07-06 00:00:06, last_txn_id=0>, <Ticket(id=9075, rt_number=58652, queue=Requests, subject=Monthly certificate expiry check, ticket_status=new, client=Internal, priority=60, created=2026-07-06 00:00:06, last_txn_id=0>, <Ticket(id=9076, rt_number=58653, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=new, client=Internal, priority=0, created=2026-07-06 00:00:07, last_txn_id=0>, <Ticket(id=9077, rt_number=58654, queue=Requests, subject=Purge old client password records, ticket_status=new, client=Internal, priority=40, created=2026-07-07 00:00:05, last_txn_id=0>, <Ticket(id=9048, rt_number=58600, queue=Requests, subject=Fw: Shapes drawing with spacer cutting size, ticket_status=stalled, client=Crystal Units, priority=61, created=2026-06-26 19:08:06, last_txn_id=0>, <Ticket(id=9062, rt_number=58614, queue=Requests, subject=Certificates, ticket_status=stalled, client=Reigate College, priority=41, created=2026-06-29 13:16:39, last_txn_id=2521855>, <Ticket(id=9049, rt_number=58601, queue=Requests, subject=Password reset for user, ticket_status=stalled, client=OpenCorporates, priority=41, created=2026-06-27 10:01:46, last_txn_id=0>, <Ticket(id=9039, rt_number=58592, queue=Requests, subject=Upgrade sybil.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=46, created=2026-06-25 12:07:05, last_txn_id=0>, <Ticket(id=9215, rt_number=58717, queue=Requests, subject=Configure Lets Encrypt for quotesearcher.co.uk, ticket_status=open, client=Gravytrain, priority=45, created=2026-07-06 14:45:42, last_txn_id=0>, <Ticket(id=9239, rt_number=58825, queue=Requests, subject=Nucleome AWS support, ticket_status=open, client=Internal, priority=6, created=2026-07-21 17:09:56, last_txn_id=0>, <Ticket(id=9311, rt_number=58890, queue=Requests, subject=Configure Lets Encrypt for quotesearcher.co.uk (consultancy), ticket_status=open, client=Internal, priority=44, created=2026-07-28 10:41:46, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=51, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=9392, rt_number=59002, queue=Requests, subject=clarification, ticket_status=stalled, client=OpenCorporates, priority=42, created=2026-08-10 14:35:31, last_txn_id=0>, <Ticket(id=9405, rt_number=59015, queue=Requests, subject=Nucleome AWS support (Consultancy), ticket_status=open, client=Internal, priority=5, created=2026-08-11 17:15:38, last_txn_id=0>, <Ticket(id=9424, rt_number=59034, queue=Requests, subject=Tangram Gitlab upgrade (19.2.2), ticket_status=open, client=Tangram, priority=41, created=2026-08-14 09:12:24, last_txn_id=0>, <Ticket(id=9442, rt_number=59052, queue=Requests, subject=Create a script for switching to new Puppet branches, ticket_status=new, client=Internal, priority=41, created=2026-08-17 09:07:56, last_txn_id=0>, <Ticket(id=9446, rt_number=59056, queue=Requests, subject=Elaines Email - Pipedrive, ticket_status=new, client=Internal, priority=41, created=2026-08-17 11:14:26, last_txn_id=0>, <Ticket(id=9453, rt_number=59063, queue=Requests, subject=OpenAthens patching, ticket_status=stalled, client=JISC, priority=61, created=2026-08-18 08:05:47, last_txn_id=0>, <Ticket(id=9457, rt_number=59067, queue=Requests, subject=Test restore PyTrack, ticket_status=new, client=Internal, priority=41, created=2026-08-18 11:48:36, last_txn_id=0>, <Ticket(id=9458, rt_number=59068, queue=Requests, subject=Patch and reboot Tiger Computing servers, ticket_status=open, client=Internal, priority=41, created=2026-08-18 12:19:30, last_txn_id=0>, <Ticket(id=9471, rt_number=59079, queue=Requests, subject=Purge old client password records, ticket_status=new, client=Internal, priority=40, created=2026-09-01 00:00:07, last_txn_id=0>, <Ticket(id=9473, rt_number=59081, queue=Requests, subject=Monthly certificate expiry check, ticket_status=new, client=Internal, priority=60, created=2026-09-07 00:00:06, last_txn_id=0>, <Ticket(id=9517, rt_number=59189, queue=Requests, subject=Add trolley.troika.lan to support, ticket_status=open, client=Troika, priority=3, created=2026-09-02 14:19:14, last_txn_id=0>, <Ticket(id=9525, rt_number=59218, queue=Requests, subject=nfwgs2.nfw.internal exim panic log, ticket_status=open, client=NFW, priority=42, created=2026-09-07 08:04:17, last_txn_id=0>, <Ticket(id=9536, rt_number=59229, queue=Requests, subject=Update Skye, ticket_status=stalled, client=AskBio, priority=62, created=2026-09-07 11:12:33, last_txn_id=0>, <Ticket(id=9544, rt_number=59268, queue=Requests, subject=Azura expiring vpn certificates, ticket_status=stalled, client=Azura, priority=42, created=2026-09-07 14:28:14, last_txn_id=0>, <Ticket(id=9559, rt_number=59135, queue=Requests, subject=DLS mail relay and firewall , ticket_status=open, client=DLS Plastics, priority=24, created=2026-08-26 11:27:15, last_txn_id=2556472>, <Ticket(id=9566, rt_number=59285, queue=Requests, subject=Review AskBio's documentation, ticket_status=open, client=Internal, priority=42, created=2026-09-08 16:50:04, last_txn_id=0>], 'QuotesRequested': [<Ticket(id=9429, rt_number=59039, queue=Sales, subject=TCV proxy websites with Cloudflare, ticket_status=open, client=TCV, priority=41, created=2026-08-14 14:08:30, last_txn_id=0>, <Ticket(id=9536, rt_number=59229, queue=Requests, subject=Update Skye, ticket_status=stalled, client=AskBio, priority=62, created=2026-09-07 11:12:33, last_txn_id=0>]} |