Tickets near or past target resolution target

Incidents

RT	Time in queue	Owner	Client	Subject
54100	218.00d	Nobody	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
57070	1.80d	Nobody	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
56974	6.32d	Nobody	Koinex	CRITICAL: Networking: ping4 on koinexserver.home

Requests

RT	Time in queue	Owner	Client	Subject
56229	62.99d	eod	OGT	manuel.internal.ogtip.com predictive disk failure
54155	213.68d	Nobody	Internal	RE: Fwd: Migration of 3CX Server
54647	185.50d	eod	Azura	Ocado Firewall
56617	35.73d	tpc	Internal	SSH keys for TPC
55156	150.06d	nww	ATA Group	Upgrade project
56348	50.46d	eod	Azura	Ocado Firewall (consultancy)
56929	9.77d	nww	NFW	Fwd: SPAM ISSUE
56695	30.70d	acm	Quickline	aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
56273	57.69d	acm	AskBio	Drive failure darkmatter.synpromics.com
56830	14.74d	acm	Trident Honda	Migrate from borg to restic
56642	33.35d	Nobody	Advensys	Arpino Warehouse Move - Urgent
56817	16.84d	eod	OGT	Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56908	11.63d	eod	AskBio	Replace Duplicity with Restic
56639	33.67d	Nobody	ATA Group	Contract for 2026
56693	31.00d	crb	Internal	Create accounts for Jonathan Wiltshire - ISO 27001 audit
56934	9.67d	crb	Tangram	Keycloak for AirFlow
56818	16.83d	eod	OGT	Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
56919	10.50d	eod	Ingeus	Remove Ingeus systems from support
56921	10.41d	eod	ATA Group	cron job to check disk usage
55616	112.73d	eod	OGT	OGT OS upgrades (Debian 10)

Problems

RT	Time in queue	Owner	Client	Subject
56483	42.79d	eod	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
56931	9.76d	acm	Sucden	duffman.sucden.co.uk volume usage /home

QuotesRequested

RT	Time in queue	Owner	Client	Subject
57068	2.00d	crb	Quickline	Airbyte

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.706 msec
System CPU time	0.000 msec
Total CPU time	36.706 msec
Elapsed time	48.053 msec
Context switches	18 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
g	<flask.g of 'app'>
request	<Request 'http://dashboard.uat.tigr.uk/ticket_resolution_dashboard_drilldown' [GET]>
session	<SecureCookieSession {}>
tickets	{'Incidents': [<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=7607, rt_number=57070, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=open, client=OGT, priority=51, created=2026-01-19 09:58:34, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=open, client=Koinex, priority=52, created=2026-01-12 14:46:06, last_txn_id=0>], 'Problems': [<Ticket(id=7048, rt_number=56483, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk root volume filling up, ticket_status=open, client=Tangram, priority=46, created=2025-11-18 10:03:48, last_txn_id=2424228>, <Ticket(id=7436, rt_number=56931, queue=Problems, subject=duffman.sucden.co.uk volume usage /home, ticket_status=stalled, client=Sucden, priority=43, created=2026-01-07 10:26:22, last_txn_id=0>], 'Requests': [<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=47, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Requests, subject=Fwd: SPAM ISSUE, ticket_status=stalled, client=NFW, priority=43, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7230, rt_number=56695, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=stalled, client=Quickline, priority=65, created=2025-12-04 11:00:29, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=stalled, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=open, client=Advensys, priority=46, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=stalled, client=Internal, priority=5, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=stalled, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=43, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=3, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>], 'QuotesRequested': [<Ticket(id=7605, rt_number=57068, queue=Sales, subject=Airbyte, ticket_status=stalled, client=Quickline, priority=1, created=2026-01-18 21:02:31, last_txn_id=0>]}

Tickets near or past target resolution target

Incidents

Requests

Problems

QuotesRequested

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

ticket_resolution_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions