| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 57526 | 16 Mar | Yes | Troika | New client onboarding (Pre-Contract Checks): Troika |
| 57647 | 16 Mar | Yes | OGT | granddad/damien winbind failure |
| 54647 | 16 Mar | Yes | Azura | Ocado Firewall |
| 57653 | 16 Mar | Yes | Azura | Configure Fivetran access to Ocado* servers |
| 57641 | 16 Mar | Yes | BD Group | Storage alert: / on ef-v5-* |
| 57633 | 16 Mar | Yes | Geograph | geograph/prod/tcl-monitoring loki failing |
| 57561 | 16 Mar | Yes | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 57529 | 16 Mar | Yes | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57617 | 16 Mar | Yes | Internal | Double-check anti-spam measures for Tiger (SPF/DKIM/etc...) |
| 57650 | 16 Mar | Yes | Sucden | CrackArmor: Multiple vulnerabilities in AppArmor |
| 57616 | 16 Mar | Yes | Internal | cleanup munin remnants |
| 57659 | 16 Mar | Yes | Sucden | VMs don't auto-unlock LUKS at boot |
| 57661 | 16 Mar | Yes | Internal | Add new Ubuntu kernel to check_puppetdb_kernels |
| 57432 | 16 Mar | Yes | Internal | Test restore Nextcloud |
| 57663 | 17 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57662 | 17 Mar | Yes | Internal | Weekly checks |
| 57526 | 17 Mar | Yes | Troika | New client onboarding (Pre-Contract Checks): Troika |
| 57529 | 17 Mar | No | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57639 | 17 Mar | Yes | Tangram | Gitlab and lost emails |
| 57667 | 17 Mar | Yes | Rotastat | gallus.rotastat.com heavy load/timeouts |
| 57669 | 17 Mar | Yes | Quickline | RADIUS |
| 57670 | 17 Mar | Yes | Internal | Identify client Debian systems not running on Trixie |
| 57646 | 17 Mar | Yes | OGT | rodney.internal.ogtip.com volume usage /srv/illumina_data |
| 57233 | 17 Mar | No | Internal | Look into Phishingtackle |
| 57657 | 17 Mar | Yes | Tangram | Add Gitlab to Tangram's schedule |
| 57558 | 17 Mar | Yes | Tangram | Confirmation of Global Admin Access Requirement |
| 57355 | 17 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57688 | 18 Mar | Yes | Reigate College | rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted |
| 57687 | 18 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57690 | 18 Mar | Yes | Internal | RH/EL/EL7 check updates failure |
| 57674 | 18 Mar | Yes | Crystal Units | Upgrade servers to Debian 13 Trixie |
| 57681 | 18 Mar | Yes | TCV | Upgrade servers to Debian 13 Trixie |
| 57684 | 18 Mar | Yes | Imoves | Upgrade servers to Debian 13 Trixie |
| 57669 | 18 Mar | Yes | Quickline | RADIUS |
| 57691 | 18 Mar | Yes | Top To Toe | CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com |
| 57149 | 18 Mar | Yes | Geograph | Important kubernetes change - geograph |
| 57693 | 18 Mar | Yes | Rotastat | CRITICAL: System Health: Systemd State on gallus.rotastat.com |
| 57686 | 18 Mar | Yes | Internal | Test restore Piesup |
| 57151 | 18 Mar | No | Sysdoc | Important kubernetes change - sysdoc |
| 57152 | 18 Mar | Yes | Tangram | Important kubernetes change - tangram |
| 57526 | 18 Mar | Yes | Troika | New client onboarding (Pre-Contract Checks): Troika |
| 56447 | 18 Mar | No | Troika | Troika Support |
| 57355 | 18 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57355 | 19 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57669 | 19 Mar | Yes | Quickline | RADIUS |
| 57685 | 19 Mar | Yes | Koinex | Upgrade server to Debian 13 Trixie |
| 57693 | 19 Mar | Yes | Rotastat | CRITICAL: System Health: Systemd State on gallus.rotastat.com |
| 57675 | 19 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57567 | 19 Mar | Yes | Sucden | Oracle Linux Patching - 60 day cycle |
| 57703 | 19 Mar | Yes | OGT | Storage alert: /srv/ngs on rodney.internal.ogtip.com |
| 57529 | 19 Mar | No | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57694 | 19 Mar | Yes | Tangram | GItLab error "The source branch X does not exist." |
| 56447 | 19 Mar | No | Troika | Troika Support |
| 57705 | 20 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57675 | 20 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57440 | 20 Mar | Yes | DLS Plastics | Zimbra question |
| 57706 | 20 Mar | Yes | Tangram | Tangram/prod/data-management logical backup failure |
| 57529 | 20 Mar | No | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57175 | 20 Mar | No | Internal | crl expiry check |
| 57710 | 21 Mar | Yes | AskBio | CRITICAL: Networking: ping4 on macleod.synpromics.com |
| 57715 | 23 Mar | Yes | Tangram | tangram/prod issues |
| 57693 | 23 Mar | Yes | Rotastat | CRITICAL: System Health: Systemd State on gallus.rotastat.com |
| 57713 | 23 Mar | Yes | OGT | rodney1.internal.ogtip.com failed disk |
| 57710 | 23 Mar | Yes | AskBio | CRITICAL: Networking: ping4 on macleod.synpromics.com |
| 57567 | 23 Mar | No | Sucden | Oracle Linux Patching - 60 day cycle |
| 57719 | 23 Mar | Yes | Trident Honda | VM migration |
| 57355 | 23 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57723 | 23 Mar | Yes | OGT | OOM - blaney.internal.ogtip.com |
| 57355 | 24 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57725 | 24 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57543 | 24 Mar | Yes | Quickline | WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk |
| 57675 | 24 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57722 | 24 Mar | Yes | Sucden | iLO maintenance |
| 57713 | 24 Mar | Yes | OGT | rodney1.internal.ogtip.com failed disk |
| 57727 | 24 Mar | Yes | Quickline | Zabbix Upgrade |
| 57731 | 24 Mar | Yes | Troika | Rebuild Tron with Proxmox |
| 57355 | 25 Mar | No | Internal | TigerEye / Client Portal / Django Clients Development |
| 57685 | 25 Mar | Yes | Koinex | Upgrade server to Debian 13 Trixie |
| 57740 | 25 Mar | Yes | Geograph | geograph/prod/gitlab pod status |
| 57735 | 25 Mar | Yes | Tangram | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk |
| 57719 | 25 Mar | Yes | Trident Honda | VM migration |
| 57718 | 25 Mar | Yes | Trident Honda | smbfs1.trident.lan volume usage /srv |
| 57567 | 25 Mar | Yes | Sucden | Oracle Linux Patching - 60 day cycle |
| 57671 | 25 Mar | Yes | JISC | Upgrade servers to Debian 13 Trixie |
| 57675 | 25 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57677 | 25 Mar | Yes | BD Group | Upgrade servers to Debian 13 Trixie | EFSRV-21666 |
| 57683 | 25 Mar | Yes | Entrepreneurs Circle | Upgrade server to Debian 13 Trixie |
| 57717 | 25 Mar | No | AskBio | edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com |
| 57720 | 25 Mar | No | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com |
| 57713 | 25 Mar | Yes | OGT | rodney1.internal.ogtip.com failed disk |
| 57653 | 25 Mar | Yes | Azura | Configure Fivetran access to Ocado* servers |
| 57680 | 25 Mar | Yes | Trident Honda | Upgrade servers to Debian 13 Trixie |
| 57733 | 25 Mar | Yes | Tangram | tangram/prod/gitlab eviction/saml errors |
| 57681 | 25 Mar | Yes | TCV | Upgrade servers to Debian 13 Trixie |
| 57673 | 25 Mar | Yes | Global Brands | Upgrade servers to Debian 13 Trixie |
| 57727 | 25 Mar | Yes | Quickline | Zabbix Upgrade |
| 57664 | 26 Mar | Yes | JISC | OpenAthens server patching |
| 57743 | 26 Mar | Yes | Tangram | Tangram Gitlab upgrade (18.10.1) |
| 57746 | 26 Mar | Yes | Trident Honda | VM unifi |
| 57748 | 26 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57722 | 26 Mar | Yes | Sucden | iLO maintenance |
| 57717 | 26 Mar | Yes | AskBio | edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com |
| 57751 | 26 Mar | Yes | Troika | Onboard server to support: tricky.troika.lan |
| 57720 | 26 Mar | No | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com |
| 57567 | 26 Mar | No | Sucden | Oracle Linux Patching - 60 day cycle |
| 56919 | 26 Mar | Yes | Ingeus | Remove Ingeus systems from support |
| 57718 | 26 Mar | Yes | Trident Honda | smbfs1.trident.lan volume usage /srv |
| 57740 | 26 Mar | Yes | Geograph | geograph/prod/gitlab pod status |
| 57561 | 26 Mar | Yes | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 57753 | 27 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57752 | 27 Mar | Yes | Geograph | Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk |
| 57754 | 27 Mar | Yes | Tangram | tangram/prod ThanosCompactIsDown |
| 57175 | 27 Mar | No | Internal | crl expiry check |
| 57674 | 27 Mar | Yes | Crystal Units | Upgrade servers to Debian 13 Trixie |
| 57529 | 27 Mar | No | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57678 | 27 Mar | Yes | Top To Toe | Upgrade server to Debian 13 Trixie |
| 56003 | 27 Mar | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 57727 | 27 Mar | Yes | Quickline | Zabbix Upgrade |
| 57720 | 27 Mar | Yes | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com |
| 57567 | 27 Mar | Yes | Sucden | Oracle Linux Patching - 60 day cycle |
| 57751 | 27 Mar | Yes | Troika | Onboard server to support: tricky.troika.lan |
| 57671 | 27 Mar | Yes | JISC | Upgrade servers to Debian 13 Trixie |
| 57750 | 27 Mar | Yes | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu |
| 57567 | 28 Mar | Yes | Sucden | Oracle Linux Patching - 60 day cycle |
| 57700 | 30 Mar | Yes | Sucden | declan and duffman decom |
| 57675 | 30 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57678 | 30 Mar | No | Top To Toe | Upgrade server to Debian 13 Trixie |
| 57232 | 30 Mar | Yes | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57719 | 30 Mar | Yes | Trident Honda | VM migration |
| 57679 | 30 Mar | Yes | Rotastat | Upgrade server to Debian 13 Trixie |
| 57684 | 30 Mar | No | Imoves | Upgrade servers to Debian 13 Trixie |
| 57175 | 30 Mar | No | Internal | crl expiry check |
| 57759 | 30 Mar | Yes | AskBio | AskBio hosts down |
| 57768 | 31 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 57675 | 31 Mar | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57767 | 31 Mar | Yes | Internal | Weekly checks |
| 57772 | 31 Mar | Yes | Quickline | Zabbix Upgrade (Consultancy) |
| 57773 | 31 Mar | Yes | OpenCorporates | [FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003)) |
| 57232 | 31 Mar | Yes | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57765 | 31 Mar | No | Internal | Setup Yubikey |
| 57677 | 31 Mar | Yes | BD Group | Upgrade servers to Debian 13 Trixie | EFSRV-21666 |
| 57774 | 31 Mar | Yes | Tangram | DGX H100 Maintenance – GPU Replacement |
| 57671 | 31 Mar | Yes | JISC | Upgrade servers to Debian 13 Trixie |
| 57731 | 31 Mar | Yes | Troika | Rebuild Tron with Proxmox |
| 57672 | 31 Mar | Yes | Cirencester College | Upgrade servers to Debian 13 Trixie |
| 57772 | 01 Apr | Yes | Quickline | Zabbix Upgrade (Consultancy) |
| 57773 | 01 Apr | Yes | OpenCorporates | [FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003)) |
| 57769 | 01 Apr | Yes | NFW | nfwgs2.nfw.internal samba cleanup script error |
| 57750 | 01 Apr | Yes | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu |
| 57750 | 02 Apr | Yes | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu |
| 57675 | 02 Apr | Yes | AskBio | Upgrade servers to Debian 13 Trixie |
| 57783 | 02 Apr | Yes | Reigate College | CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk |
| 57716 | 02 Apr | Yes | OGT | sybil.internal.ogtip.com volume usage /Data |
| 56003 | 02 Apr | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 57672 | 02 Apr | Yes | Cirencester College | Upgrade servers to Debian 13 Trixie |
| 57673 | 02 Apr | No | Global Brands | Upgrade servers to Debian 13 Trixie |
| 57529 | 02 Apr | No | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57678 | 02 Apr | Yes | Top To Toe | Upgrade server to Debian 13 Trixie |
| 57681 | 02 Apr | Yes | TCV | Upgrade servers to Debian 13 Trixie |
| 57232 | 02 Apr | No | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57684 | 02 Apr | Yes | Imoves | Upgrade servers to Debian 13 Trixie |
| 57713 | 02 Apr | Yes | OGT | rodney1.internal.ogtip.com failed disk |
| 57787 | 07 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 57797 | 07 Apr | Yes | Internal | Weekly checks |
| 57677 | 07 Apr | Yes | BD Group | Upgrade servers to Debian 13 Trixie | EFSRV-21666 |
| 57796 | 07 Apr | No | Internal | Purge old client password records |
| 57175 | 07 Apr | No | Internal | crl expiry check |
| 55616 | 07 Apr | No | OGT | OGT OS upgrades (Debian 10) |
| 57232 | 07 Apr | No | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57808 | 07 Apr | Yes | Internal | Spam flooding the support mailbox |
| 57781 | 07 Apr | Yes | OGT | basil.internal.ogtip.com volume usage /var |
| 57716 | 07 Apr | Yes | OGT | sybil.internal.ogtip.com volume usage /Data |
| 57750 | 07 Apr | Yes | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu |
| 57770 | 07 Apr | Yes | TCV | tcv-crm.tcv.org.uk cron php script error |
| 57734 | 07 Apr | Yes | Entrepreneurs Circle | Multiple Servers |
| 57750 | 08 Apr | Yes | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu |
| 57849 | 08 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 57851 | 08 Apr | Yes | NFW | nfwgs2.nfw.internal unmerged configuration |
| 57529 | 08 Apr | Yes | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry |
| 57793 | 08 Apr | Yes | Internal | Monthly certificate expiry check |
| 57653 | 08 Apr | No | Azura | Configure Fivetran access to Ocado* servers |
| 57778 | 08 Apr | Yes | Internal | Upgrade Lime Survey |
| 57175 | 08 Apr | No | Internal | crl expiry check |
| 57808 | 09 Apr | Yes | Internal | Spam flooding the support mailbox |
| 57855 | 09 Apr | No | Troika | Unable to login to tricky |
| 57695 | 09 Apr | Yes | Midnight Hax | fw.midnighthax.com configure graceful shutdown on power outage. |
| 57175 | 09 Apr | No | Internal | crl expiry check |
| 57731 | 09 Apr | Yes | Troika | Rebuild Tron with Proxmox |
| 57232 | 09 Apr | No | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57937 | 09 Apr | No | Quickline | Disk critically full on aql-svr-zabbix-db |
| 57863 | 09 Apr | Yes | Tangram | [FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete |
| 57862 | 10 Apr | Yes | Tangram | Tangram Gitlab upgrade (18.10.3) |
| 57859 | 10 Apr | No | Internal | tcl/avon prometheus job missing |
| 57937 | 10 Apr | No | Quickline | Disk critically full on aql-svr-zabbix-db |
| 57798 | 10 Apr | Yes | Koinex | koinexserver.local owncloud/php version |
| 57720 | 10 Apr | No | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com |
| 57175 | 10 Apr | No | Internal | crl expiry check |
| 57872 | 10 Apr | Yes | Internal | Phishing mail |
| 57874 | 10 Apr | Yes | BD Group | Install PHP 8.2 on staging server |
| 57875 | 10 Apr | Yes | Troika | Rebuild Tron with Proxmox (consultancy) |
| 57674 | 10 Apr | Yes | Crystal Units | Upgrade servers to Debian 13 Trixie |
| 57678 | 10 Apr | Yes | Top To Toe | Upgrade server to Debian 13 Trixie |
| 57853 | 10 Apr | Yes | Tangram | Expiring SSL certificate: AWS Client VPN |
| 57878 | 13 Apr | Yes | Internal | Nextcloud is down |
| 57883 | 13 Apr | Yes | Koinex | WARNING: Mail: Queue Length on koinexserver.home |
| 57877 | 13 Apr | Yes | AskBio | All systems down |
| 57871 | 13 Apr | Yes | Internal | Another phishing email: Fwd: FW: PH26-KEI04-47052-FGL 35 |
| 57884 | 13 Apr | Yes | Tangram | CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk |
| 57859 | 13 Apr | Yes | Internal | tcl/avon prometheus job missing |
| 57876 | 13 Apr | Yes | OGT | Storage alert: /srv/department on rodney.internal.ogtip.com |
| 57784 | 13 Apr | Yes | AskBio | Configure RTP server for support and functionality |
| 57858 | 13 Apr | Yes | Troika | tricky.troika.lan monitoring enhancements |
| 57875 | 13 Apr | Yes | Troika | Rebuild Tron with Proxmox (consultancy) |
| 57864 | 13 Apr | Yes | Sucden | Interstar01/02 rebuild to ubuntu |
| 57919 | 13 Apr | Yes | Imoves | Investigate PHP-related issues with staging site |
| 57923 | 14 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 57922 | 14 Apr | Yes | Internal | Weekly checks |
| 57853 | 14 Apr | Yes | Tangram | Expiring SSL certificate: AWS Client VPN |
| 57671 | 14 Apr | Yes | JISC | Upgrade servers to Debian 13 Trixie |
| 57934 | 15 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 57937 | 15 Apr | Yes | Quickline | Disk critically full on aql-svr-zabbix-db |
| 57879 | 15 Apr | No | Quickline | Zabbix database partition error; please verify and fix as needed (workaround currently in place) |
| 57859 | 16 Apr | Yes | Internal | tcl/avon prometheus job missing |
| 57941 | 16 Apr | Yes | AskBio | /var on Talisker at 90% |
| 57930 | 16 Apr | Yes | Sucden | Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk |
| 57932 | 16 Apr | Yes | Sucden | Readdress globabstr01 and 02 |
| 57936 | 16 Apr | Yes | Crystal Units | FW: Shapes drawing with spacer cutting size |
| 57232 | 16 Apr | No | Gravytrain | Setup SecurityGroups for Gravytrain |
| 57149 | 16 Apr | Yes | Geograph | Important kubernetes change - geograph |
| 57763 | 16 Apr | Yes | Sucden | interstar05-10.sucden.co.uk IPMI errors |
| 57947 | 17 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 57944 | 17 Apr | Yes | AskBio | ZFS pool data fragmentation on talisker.synpromics.com |
| 57930 | 17 Apr | No | Sucden | Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk |
| 57949 | 17 Apr | Yes | Troika | tricky.troika.lan stuck updates |
| 57784 | 17 Apr | Yes | AskBio | Configure RTP server for support and functionality |
| 57948 | 17 Apr | Yes | Internal | ouse/trident/jisc cluster package diffs |
| 57879 | 17 Apr | Yes | Quickline | Zabbix database partition error; please verify and fix as needed (workaround currently in place) |
| 56447 | 17 Apr | No | Troika | Troika Support |
| 57925 | 17 Apr | Yes | AskBio | New installs |
| 57951 | 17 Apr | Yes | Midnight Hax | Fix package double declaration on ws-trixie.midnighthax.com |
| 57952 | 17 Apr | Yes | ITC Compliance | Timings for system |
git hash: master (6c029d07)