| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55156 | 17 Nov | Yes | ATA Group | Upgrade project |
| 56273 | 17 Nov | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 56396 | 17 Nov | Yes | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet |
| 56378 | 17 Nov | Yes | ITC Compliance | Apache |
| 56424 | 17 Nov | Yes | OpenCorporates | [FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections) |
| 56352 | 17 Nov | Yes | ATA Group | Re: [-External-] HPC | Backup Disk Repair / Busy |
| 56059 | 17 Nov | Yes | OpenCorporates | Auxiliary bot servers |
| 56309 | 17 Nov | Yes | Internal | Server with excess backups and no quota |
| 56436 | 17 Nov | Yes | Sucden | Create Client Services accounts for Martin and Peter |
| 56305 | 17 Nov | No | STS NHS FT | Quarterly Systems Check |
| 55889 | 17 Nov | Yes | Sucden | STAR: Patching system (consultancy) |
| 56438 | 18 Nov | Yes | Internal | Check for Security Notices and System Updates |
| 56229 | 18 Nov | Yes | OGT | manuel.internal.ogtip.com predictive disk failure |
| 56349 | 18 Nov | Yes | Internal | severn1/2/3.tiger-computing.co.uk ceph issue - large object |
| 56346 | 18 Nov | Yes | OGT | WARNING: Mail: Queue Length on manuel.internal.ogtip.com |
| 56443 | 18 Nov | Yes | Novadata | WARNING: System Health: Kitchen Sink on arcturus.novadata.internal |
| 56290 | 18 Nov | Yes | ATA Group | Linux patch question |
| 56434 | 18 Nov | Yes | Trident Honda | Storage alert: /srv on smbfs1.trident.lan |
| 56456 | 18 Nov | Yes | Internal | Cloudflare incident |
| 56453 | 18 Nov | Yes | BD Group | CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 54647 | 19 Nov | Yes | Azura | Ocado Firewall |
| 56449 | 19 Nov | Yes | DLS Plastics | DOWN: dlskvm1.dls.internal |
| 56459 | 19 Nov | Yes | ITC Compliance | Clocks changed |
| 55889 | 19 Nov | Yes | Sucden | STAR: Patching system (consultancy) |
| 56272 | 19 Nov | Yes | Rotastat | CGram Service |
| 56462 | 19 Nov | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 56463 | 19 Nov | Yes | AskBio | CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com |
| 56465 | 19 Nov | Yes | AskBio | /weka performance on Macleod |
| 56420 | 19 Nov | Yes | Midnight Hax | SSL certificates on woodlands |
| 56400 | 19 Nov | Yes | Sucden | TECH-67051 VM to replace Star Build Servers |
| 56462 | 20 Nov | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 55889 | 20 Nov | Yes | Sucden | STAR: Patching system (consultancy) |
| 56464 | 20 Nov | Yes | DLS Plastics | CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal |
| 56448 | 20 Nov | Yes | Gravytrain | WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk |
| 56272 | 20 Nov | No | Rotastat | CGram Service |
| 56462 | 21 Nov | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 56473 | 21 Nov | Yes | Internal | Check for Security Notices and System Updates |
| 56272 | 21 Nov | No | Rotastat | CGram Service |
| 56465 | 21 Nov | Yes | AskBio | /weka performance on Macleod |
| 56467 | 21 Nov | Yes | ERF Electrical | FW: Remove AMEX Symbol from Payment Card Options |
| 56474 | 21 Nov | Yes | AskBio | Re: PromPT email |
| 56152 | 21 Nov | Yes | Gravytrain | Carry out Ubuntu upgrades on production systems |
| 56482 | 24 Nov | Yes | Quickline | CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk |
| 56478 | 24 Nov | Yes | Crystal Units | NTP on crylonlis2024.crystal.local |
| 56489 | 24 Nov | Yes | OpenCorporates | Migrate bot server and dependencies |
| 56408 | 24 Nov | Yes | AskBio | updates on servers |
| 56406 | 24 Nov | No | OpenCorporates | Migrate OC data to AWS using Snowball (consultancy) |
| 54647 | 24 Nov | Yes | Azura | Ocado Firewall |
| 56448 | 24 Nov | Yes | Gravytrain | WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk |
| 56491 | 24 Nov | Yes | Sucden | F5 load balancer replacement |
| 56492 | 25 Nov | Yes | ATA Group | Re: [-External-] SBD server Slowness and unavailability |
| 56143 | 25 Nov | Yes | Tangram | ETX k8s version upgrade |
| 56484 | 25 Nov | Yes | Internal | CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal |
| 56486 | 25 Nov | Yes | Tusk IC | WARNING: Puppet: Checking-in on mammoth.tusknet |
| 56529 | 25 Nov | Yes | Internal | Weekly checks |
| 56396 | 25 Nov | Yes | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet |
| 56465 | 25 Nov | Yes | AskBio | /weka performance on Macleod |
| 56489 | 25 Nov | No | OpenCorporates | Migrate bot server and dependencies |
| 56309 | 25 Nov | Yes | Internal | Server with excess backups and no quota |
| 56408 | 25 Nov | Yes | AskBio | updates on servers |
| 56462 | 25 Nov | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 56441 | 26 Nov | Yes | JISC | OpenAthens server patching |
| 56494 | 26 Nov | Yes | Tangram | AWS Backup copy job is FAILED. |
| 56408 | 26 Nov | Yes | AskBio | updates on servers |
| 56406 | 26 Nov | No | OpenCorporates | Migrate OC data to AWS using Snowball (consultancy) |
| 56469 | 26 Nov | Yes | Internal | Test restore GitLab |
| 56348 | 26 Nov | Yes | Azura | Ocado Firewall (consultancy) |
| 55887 | 26 Nov | No | Sucden | STAR hardware refresh (consultancy) |
| 56400 | 26 Nov | Yes | Sucden | TECH-67051 VM to replace Star Build Servers |
| 56396 | 26 Nov | No | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet |
| 56448 | 26 Nov | Yes | Gravytrain | WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk |
| 56537 | 26 Nov | Yes | AskBio | Prompt Issues |
| 45014 | 26 Nov | Yes | Internal | Implement OpenVox 8 |
| 45014 | 27 Nov | Yes | Internal | Implement OpenVox 8 |
| 56572 | 27 Nov | Yes | AskBio | possible weka issue |
| 56273 | 27 Nov | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 56582 | 27 Nov | Yes | Internal | GitLab upgrades (18.6.1) |
| 56537 | 27 Nov | Yes | AskBio | Prompt Issues |
| 56462 | 27 Nov | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 56472 | 27 Nov | Yes | Tusk IC | Stop overwriting sssd.conf with puppet |
| 56408 | 27 Nov | Yes | AskBio | updates on servers |
| 56573 | 27 Nov | Yes | AskBio | Upgrade Nextflow (Consultancy) |
| 56488 | 27 Nov | Yes | Azura | ford6.opentrk.com vpn certificate |
| 56583 | 28 Nov | Yes | Tangram | Tangram Gitlab upgrade (18.6.1) |
| 56317 | 28 Nov | Yes | ITC Compliance | ITC Wildcard certificate expiry |
| 56348 | 28 Nov | Yes | Azura | Ocado Firewall (consultancy) |
| 56621 | 28 Nov | Yes | ITC Compliance | Updated public key |
| 56319 | 28 Nov | Yes | Global Brands | Global Brands Warehouse VPN cert expiry |
| 56319 | 01 Dec | Yes | Global Brands | Global Brands Warehouse VPN cert expiry |
| 56633 | 01 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56462 | 01 Dec | No | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure |
| 55156 | 01 Dec | Yes | ATA Group | Upgrade project |
| 56448 | 01 Dec | Yes | Gravytrain | WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk |
| 45014 | 01 Dec | Yes | Internal | Implement OpenVox 8 |
| 56579 | 01 Dec | Yes | Tusk IC | CRITICAL: NRPE Disk: /home on mammoth.tusknet |
| 56472 | 01 Dec | Yes | Tusk IC | Stop overwriting sssd.conf with puppet |
| 56071 | 01 Dec | Yes | OGT | Server updates |
| 56483 | 01 Dec | Yes | Tangram | dgx2.internal.etherapeutics.co.uk root volume filling up |
| 56645 | 02 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56642 | 02 Dec | Yes | Advensys | Arpino Warehouse Move - Urgent |
| 56647 | 02 Dec | Yes | Internal | Weekly checks |
| 56581 | 02 Dec | Yes | Gravytrain | app.prod.bf1.grvytrn.co.uk service failure |
| 56640 | 02 Dec | Yes | Cirencester College | Adjustment to mail acceptance by server CCOLIVE |
| 56348 | 02 Dec | Yes | Azura | Ocado Firewall (consultancy) |
| 56437 | 02 Dec | Yes | Gravytrain | Emails from prod.gt1.grvytrn.co.uk |
| 56679 | 03 Dec | Yes | AskBio | Access issue on Mull |
| 56684 | 03 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56681 | 03 Dec | Yes | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet |
| 56640 | 03 Dec | Yes | Cirencester College | Adjustment to mail acceptance by server CCOLIVE |
| 54647 | 03 Dec | Yes | Azura | Ocado Firewall |
| 56537 | 03 Dec | Yes | AskBio | Prompt Issues |
| 56144 | 03 Dec | Yes | Ingeus | Ingeus k8s version upgrade |
| 56683 | 03 Dec | Yes | Internal | Migrate to IcingaDB |
| 56229 | 03 Dec | Yes | OGT | manuel.internal.ogtip.com predictive disk failure |
| 56691 | 03 Dec | Yes | Advensys | DOWN: arpinodeb.clients.advensys.internal |
| 56641 | 03 Dec | Yes | ATA Group | SBD System Issues |
| 56694 | 04 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56576 | 04 Dec | Yes | Gravytrain | gravytrain aws alerts |
| 56469 | 04 Dec | Yes | Internal | Test restore GitLab |
| 55890 | 04 Dec | No | Sucden | STAR: Build remaining servers (consultancy) |
| 56690 | 05 Dec | Yes | AskBio | Prompt monitoring |
| 56699 | 05 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56642 | 05 Dec | Yes | Advensys | Arpino Warehouse Move - Urgent |
| 56698 | 05 Dec | Yes | JISC | OpenAthens server patching |
| 56348 | 05 Dec | Yes | Azura | Ocado Firewall (consultancy) |
| 56717 | 08 Dec | Yes | OGT | rodney2.internal.ogtip.com predictive disk failure |
| 56719 | 08 Dec | Yes | Internal | manual openvox upgrade |
| 56690 | 08 Dec | Yes | AskBio | Prompt monitoring |
| 56644 | 08 Dec | No | Entrepreneurs Circle | CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org |
| 56297 | 08 Dec | No | Internal | Carry out full ISMS Internal audit |
| 56696 | 08 Dec | No | Sucden | VM to replace Star Build Servers (consultancy) |
| 56348 | 09 Dec | Yes | Azura | Ocado Firewall (consultancy) |
| 56725 | 09 Dec | Yes | Internal | Weekly checks |
| 56317 | 09 Dec | Yes | ITC Compliance | ITC Wildcard certificate expiry |
| 56704 | 09 Dec | No | Sucden | TCP connections issues on interstar07,08,09,10 - Urgent |
| 56728 | 09 Dec | Yes | OpenCorporates | Docker Registry |
| 56703 | 09 Dec | Yes | OGT | WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com |
| 56739 | 10 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56618 | 10 Dec | Yes | OGT | Upgrade damien.internal.ogtip.com to Debian 13 Trixie |
| 56704 | 10 Dec | Yes | Sucden | TCP connections issues on interstar07,08,09,10 - Urgent |
| 56731 | 10 Dec | No | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal |
| 56727 | 10 Dec | Yes | Rotastat | gallus.rotastat.com excessive load |
| 56696 | 10 Dec | No | Sucden | VM to replace Star Build Servers (consultancy) |
| 56317 | 10 Dec | Yes | ITC Compliance | ITC Wildcard certificate expiry |
| 56744 | 10 Dec | Yes | Rotastat | fstab Entry |
| 56703 | 10 Dec | Yes | OGT | WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com |
| 56741 | 10 Dec | Yes | Tusk IC | Config files |
| 55616 | 10 Dec | Yes | OGT | OGT OS upgrades (Debian 10) |
| 56741 | 11 Dec | No | Tusk IC | Config files |
| 56273 | 11 Dec | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 56695 | 11 Dec | Yes | Quickline | aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade |
| 56746 | 11 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56708 | 11 Dec | Yes | Quickline | CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk |
| 56747 | 11 Dec | Yes | Internal | GitLab upgrades (18.6.2) |
| 56277 | 11 Dec | Yes | Cirencester College | PHP upgrade |
| 56489 | 11 Dec | Yes | OpenCorporates | Migrate bot server and dependencies |
| 56752 | 11 Dec | Yes | OpenCorporates | OC - Quote to remove all hardware from Sysgroup |
| 56751 | 11 Dec | Yes | Gravytrain | wkhtmltopdf not available |
| 56748 | 12 Dec | Yes | Tangram | Tangram Gitlab upgrade (18.6.2) |
| 56755 | 12 Dec | Yes | Sucden | IXN ILO |
| 56678 | 12 Dec | Yes | OpenCorporates | CRITICAL: RAID on backup1.opencorporates.internal |
| 56758 | 12 Dec | Yes | AskBio | New accounts |
| 56754 | 12 Dec | Yes | Lantech | Request to secure public access to .git/ and 3 other files on moodle.ipa.ie |
| 56760 | 15 Dec | Yes | AskBio | New server |
| 56277 | 15 Dec | Yes | Cirencester College | PHP upgrade |
| 56755 | 15 Dec | Yes | Sucden | IXN ILO |
| 56770 | 15 Dec | Yes | Reigate College | rc-mss.reigate.ac.uk disk filled up |
| 56767 | 15 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56773 | 15 Dec | Yes | Sucden | SFL Old servers root access |
| 56775 | 15 Dec | Yes | Lantech | Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) |
| 56698 | 16 Dec | Yes | JISC | OpenAthens server patching |
| 56776 | 16 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56483 | 16 Dec | No | Tangram | dgx2.internal.etherapeutics.co.uk root volume filling up |
| 56764 | 16 Dec | Yes | BD Group | Multiple failed HTTP checks |
| 56777 | 16 Dec | Yes | Internal | Weekly checks |
| 56773 | 16 Dec | Yes | Sucden | SFL Old servers root access |
| 56753 | 16 Dec | No | OpenCorporates | Migrate bot server and dependencies (consultancy) |
| 56753 | 17 Dec | No | OpenCorporates | Migrate bot server and dependencies (consultancy) |
| 56785 | 17 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56775 | 17 Dec | Yes | Lantech | Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) |
| 56781 | 17 Dec | Yes | Gravytrain | {app,web}.prod.qs1.grvytrn.co.uk script error |
| 56758 | 17 Dec | Yes | AskBio | New accounts |
| 56760 | 17 Dec | Yes | AskBio | New server |
| 56782 | 17 Dec | No | AskBio | New server (Consultancy) |
| 56348 | 17 Dec | Yes | Azura | Ocado Firewall (consultancy) |
| 56753 | 18 Dec | Yes | OpenCorporates | Migrate bot server and dependencies (consultancy) |
| 56782 | 18 Dec | Yes | AskBio | New server (Consultancy) |
| 56796 | 18 Dec | Yes | Internal | wey.tiger-computing.co.uk SSL/TLS cert issue |
| 56157 | 18 Dec | Yes | Internal | Expiring GPG key/subkeys acm |
| 56797 | 19 Dec | Yes | AskBio | CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com |
| 56798 | 19 Dec | Yes | Internal | Check for Security Notices and System Updates |
| 56782 | 19 Dec | Yes | AskBio | New server (Consultancy) |
| 56754 | 19 Dec | Yes | Lantech | Request to secure public access to .git/ and 3 other files on moodle.ipa.ie |
git hash: master (b637c68b)