RT updates report

13 Oct - 14 Nov

RT	Work date	Ticket updated?	Client	Subject
56175	13 Oct	Yes	Sucden	CRITICAL: System Health: NTP on multiple systems
56176	13 Oct	Yes	Internal	Check for Security Notices and System Updates
56141	13 Oct	No	Cirencester College	CCVLE01 OS version
55074	13 Oct	Yes	Gravytrain	gravytrain update dev systems
56182	13 Oct	Yes	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
55888	13 Oct	No	Sucden	STAR: Develop installation process (consultancy)
56184	13 Oct	Yes	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56186	13 Oct	Yes	Azura	No opentrk transactions on ocado*
56189	14 Oct	Yes	Internal	Weekly checks
56185	14 Oct	Yes	Koinex	Server down
56186	14 Oct	Yes	Azura	No opentrk transactions on ocado*
56183	14 Oct	Yes	Sucden	Storage alert: /home on duffman.sucden.co.uk
56152	14 Oct	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
55893	14 Oct	Yes	Internal	Expiring GPG Key: Eibhlín O'Dwyer
56116	14 Oct	No	AskBio	Frozen mail on talisker.synpromics.com
56181	15 Oct	Yes	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56184	15 Oct	Yes	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56197	15 Oct	Yes	OpenCorporates	Review Puppet config for Audit1
56010	15 Oct	Yes	Geograph	Kubernetes upgrade from v1.31
56065	15 Oct	Yes	AskBio	PromPT email
55888	16 Oct	No	Sucden	STAR: Develop installation process (consultancy)
56203	16 Oct	Yes	eTherapeutics	Platform production pod not ready: interactome
56116	16 Oct	Yes	AskBio	Frozen mail on talisker.synpromics.com
56183	16 Oct	Yes	Sucden	Storage alert: /home on duffman.sucden.co.uk
56207	16 Oct	Yes	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
55834	17 Oct	Yes	OGT	Failing disk on sybil.internal.ogtip.com
56211	17 Oct	No	Internal	Employee New Start Technical: Terry Churchill
56140	18 Oct	Yes	Sucden	Patch Cycle
56183	20 Oct	Yes	Sucden	Storage alert: /home on duffman.sucden.co.uk
56210	20 Oct	Yes	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56190	20 Oct	Yes	NFW	nfwgs2.nfw.internal check timeouts
56222	20 Oct	Yes	Entrepreneurs Circle	srv.entrepreneurscircle.org disk usage on /var/mail
56197	20 Oct	Yes	OpenCorporates	Review Puppet config for Audit1
53497	20 Oct	Yes	eTherapeutics	Container dcgm-exporter filling up with logs \| dgx1,2
56226	21 Oct	Yes	Internal	Check for Security Notices and System Updates
56212	21 Oct	Yes	Kahootz	Kahootz Migration to AWS
56230	21 Oct	Yes	ITC Compliance	SSH access to servers
56152	21 Oct	No	Gravytrain	Carry out Ubuntu upgrades on production systems
56238	22 Oct	Yes	Internal	GitLab upgrades (18.5.1)
56059	22 Oct	Yes	OpenCorporates	Auxiliary bot servers
56204	22 Oct	Yes	ETX	Kustomization not Ready: eks-staging-nextflow-tower
56211	22 Oct	Yes	Internal	Employee New Start Technical: Terry Churchill
56240	22 Oct	Yes	Rotastat	DOWN: gallus.rotastat.com
56190	22 Oct	Yes	NFW	nfwgs2.nfw.internal check timeouts
56223	22 Oct	Yes	NFW	SPAM ISSUE
56232	22 Oct	No	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56241	22 Oct	Yes	Geograph	Geograph Gitlab upgrade (18.5.1)
56236	22 Oct	Yes	OpenCorporates	jupyter1.opencorporates.internal /home volume usage
56118	22 Oct	Yes	AskBio	GPU driver update
55585	22 Oct	No	Sucden	STAR hardware refresh
54921	22 Oct	Yes	Troika	NIS to Active Directory migration
56246	23 Oct	Yes	Internal	Check for Security Notices and System Updates
56118	23 Oct	Yes	AskBio	GPU driver update
56240	23 Oct	Yes	Rotastat	DOWN: gallus.rotastat.com
56065	23 Oct	Yes	AskBio	PromPT email
56253	24 Oct	Yes	Geograph	geograph/prod node issues
55990	24 Oct	Yes	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56232	24 Oct	Yes	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56118	24 Oct	Yes	AskBio	GPU driver update
56152	27 Oct	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
56262	27 Oct	Yes	Geograph	geograph/prod/harbor persistent volume filling up
56118	27 Oct	Yes	AskBio	GPU driver update
56256	27 Oct	Yes	OGT	DC UPS Battery notice
56204	27 Oct	Yes	ETX	Kustomization not Ready: eks-staging-nextflow-tower
56210	27 Oct	Yes	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56243	27 Oct	Yes	AskBio	User accounts
56127	27 Oct	Yes	Gravytrain	Gravytrain - Tiger Computing
55834	27 Oct	Yes	OGT	Failing disk on sybil.internal.ogtip.com
56266	27 Oct	Yes	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56265	28 Oct	Yes	AskBio	Storage alert: /home on talisker.synpromics.com
56118	28 Oct	Yes	AskBio	GPU driver update
56065	28 Oct	Yes	AskBio	PromPT email
56229	28 Oct	Yes	OGT	manuel.internal.ogtip.com predictive disk failure
56273	28 Oct	Yes	AskBio	Drive failure darkmatter.synpromics.com
56280	29 Oct	Yes	Internal	Check for Security Notices and System Updates
56265	29 Oct	Yes	AskBio	Storage alert: /home on talisker.synpromics.com
56279	29 Oct	Yes	Tangram	AWS Site-to-Site VPN: Tunnel
56274	29 Oct	Yes	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56272	29 Oct	Yes	Rotastat	CGram Service
56283	29 Oct	Yes	Geograph	geograph/prod/harbor persistent volume filling up
56285	30 Oct	Yes	Internal	Check for Security Notices and System Updates
56283	30 Oct	No	Geograph	geograph/prod/harbor persistent volume filling up
56282	30 Oct	Yes	Cirencester College	Cirencester power issue
56283	31 Oct	No	Geograph	geograph/prod/harbor persistent volume filling up
56298	01 Nov	Yes	OpenCorporates	SAN1 HDD failure
56277	03 Nov	Yes	Cirencester College	PHP upgrade
56309	03 Nov	Yes	Internal	Server with excess backups and no quota
56305	03 Nov	Yes	STS NHS FT	Quarterly Systems Check
56007	03 Nov	Yes	Kahootz	Remove Kahootz servers from support
56273	03 Nov	Yes	AskBio	Drive failure darkmatter.synpromics.com
56304	03 Nov	Yes	Ingeus	Ingeus: login to Azure
56298	03 Nov	Yes	OpenCorporates	SAN1 HDD failure
56283	03 Nov	No	Geograph	geograph/prod/harbor persistent volume filling up
56223	03 Nov	Yes	NFW	SPAM ISSUE
56287	03 Nov	Yes	Sysdoc	sysdoc/flightpath/tcl-system
56152	04 Nov	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
56310	04 Nov	Yes	Internal	Check for Security Notices and System Updates
56307	04 Nov	Yes	Sucden	duffman.sucden.co.uk configuration stuck
56144	04 Nov	Yes	Ingeus	Ingeus k8s version upgrade
56277	04 Nov	Yes	Cirencester College	PHP upgrade
55990	04 Nov	No	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
55890	04 Nov	No	Sucden	STAR: Build remaining servers (consultancy)
56275	04 Nov	Yes	Sucden	Connectivity issues between our IXN production servers and Azure
56308	04 Nov	No	Internal	nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56324	04 Nov	Yes	Tusk IC	saltd.service failed on mammoth.tusknet
56309	04 Nov	Yes	Internal	Server with excess backups and no quota
56071	04 Nov	Yes	OGT	Server updates
56305	04 Nov	Yes	STS NHS FT	Quarterly Systems Check
56332	05 Nov	Yes	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56288	05 Nov	Yes	Internal	nene1/2 updates are not being applied
56325	05 Nov	Yes	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56295	05 Nov	Yes	BD Group	ErrorDocument Directives
56326	05 Nov	Yes	Rotastat	Storage alert: /home on gallus.rotastat.com
56328	05 Nov	Yes	Global Brands	user access on global brands systems
56305	05 Nov	Yes	STS NHS FT	Quarterly Systems Check
56337	05 Nov	Yes	Sucden	UAT Martha/Maude No multicast since OS Upgrade
56336	05 Nov	Yes	Crystal Units	crylonlis2024.crystal.local config failing
56336	06 Nov	Yes	Crystal Units	crylonlis2024.crystal.local config failing
56300	06 Nov	No	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56342	06 Nov	Yes	Internal	Check for Security Notices and System Updates
56343	06 Nov	Yes	Geograph	geograph/prod node swaps
56339	06 Nov	Yes	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56341	06 Nov	Yes	Quickline	AQL servers offline
56152	06 Nov	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
56322	06 Nov	Yes	Internal	Backups to Thames from Mersey
56327	06 Nov	Yes	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56316	06 Nov	No	JISC	Jisc VPN user cert renewals
56328	06 Nov	Yes	Global Brands	user access on global brands systems
56340	06 Nov	Yes	AskBio	Renaming and removing mounts
56272	06 Nov	Yes	Rotastat	CGram Service
56345	06 Nov	Yes	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56347	06 Nov	Yes	ITC Compliance	Additional support and SSH access
56353	07 Nov	Yes	Internal	Check for Security Notices and System Updates
56322	07 Nov	Yes	Internal	Backups to Thames from Mersey
56355	07 Nov	Yes	AskBio	edb-coll.askbio.com restic backups
56272	07 Nov	No	Rotastat	CGram Service
56339	07 Nov	Yes	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56264	07 Nov	Yes	AskBio	Disable user: Oscar
56273	07 Nov	Yes	AskBio	Drive failure darkmatter.synpromics.com
56325	07 Nov	Yes	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56347	07 Nov	Yes	ITC Compliance	Additional support and SSH access
56361	07 Nov	Yes	OpenCorporates	RDS Support - Max ID's
56346	07 Nov	Yes	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56356	07 Nov	Yes	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56357	07 Nov	Yes	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56317	07 Nov	Yes	ITC Compliance	ITC Wildcard certificate expiry
56316	07 Nov	Yes	JISC	Jisc VPN user cert renewals
56320	07 Nov	Yes	AskBio	Askbio datavita vms certificate expiry
56340	07 Nov	Yes	AskBio	Renaming and removing mounts
56365	08 Nov	Yes	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56374	10 Nov	Yes	Internal	Server backups not allocated to a client
56361	10 Nov	No	OpenCorporates	RDS Support - Max ID's
56357	10 Nov	Yes	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56152	10 Nov	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
56349	10 Nov	No	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56365	10 Nov	Yes	Sucden	CRITICAL: Systemd State on multiple Sucden systems
55888	10 Nov	No	Sucden	STAR: Develop installation process (consultancy)
55616	10 Nov	No	OGT	OGT OS upgrades (Debian 10)
56384	10 Nov	Yes	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56314	10 Nov	Yes	Sucden	SNMP Uptime Warnings
56287	10 Nov	Yes	Sysdoc	sysdoc/flightpath/tcl-system
55990	10 Nov	Yes	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56363	11 Nov	No	OpenCorporates	RDS Support - Max ID's (consultancy)
56387	11 Nov	Yes	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56385	11 Nov	Yes	Internal	Check for Security Notices and System Updates
56382	11 Nov	Yes	eTherapeutics	Expired SCIM token [Non-Urgent]
55990	11 Nov	Yes	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56386	11 Nov	Yes	Internal	Weekly checks
56378	11 Nov	Yes	ITC Compliance	Apache
56394	12 Nov	No	Internal	Check for Security Notices and System Updates
56349	12 Nov	Yes	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56315	12 Nov	No	OpenCorporates	Migrate OC data to AWS using Snowball
56144	13 Nov	No	Ingeus	Ingeus k8s version upgrade
56400	13 Nov	Yes	Sucden	TECH-67051 VM to replace Star Build Servers
56406	13 Nov	Yes	OpenCorporates	Migrate OC data to AWS using Snowball (consultancy)
56412	14 Nov	Yes	Internal	GitLab upgrades (18.5.2)
56152	14 Nov	Yes	Gravytrain	Carry out Ubuntu upgrades on production systems
56397	14 Nov	Yes	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	1343.642 msec
System CPU time	74.565 msec
Total CPU time	1418.207 msec
Elapsed time	1905.305 msec
Context switches	881 voluntary, 285 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-14&start=2025-10-13
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-14'
'start'	'2025-10-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'RT updates report', 'start': datetime.date(2025, 10, 13), 'end': datetime.date(2025, 11, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/rt_updates_report_drilldown?end=2025-11-14&start=2025-10-13' [GET]>
session	<SecureCookieSession {}>
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RT updates report

13 Oct - 14 Nov

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rt_updates_report_drilldown.html

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