| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55908 | 22 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55907 | 22 Sep | Yes | ITC Compliance | Bence Kozma |
| 55901 | 22 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
| 55898 | 22 Sep | Yes | OpenCorporates | Server Access review |
| 55913 | 22 Sep | Yes | OpenCorporates | memcached servers |
| 55879 | 22 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55882 | 22 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55914 | 22 Sep | Yes | OpenCorporates | redis1.opencorporates.internal |
| 55825 | 22 Sep | Yes | Gravytrain | Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk |
| 54767 | 22 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55868 | 22 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55824 | 22 Sep | Yes | Sysdoc | AKS cluster Kubernetes version upgrade |
| 55984 | 23 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55985 | 23 Sep | Yes | BD Group | CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 55859 | 23 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55828 | 23 Sep | Yes | ATA Group | pro patching error |
| 54767 | 23 Sep | No | ATA Group | Linux Support - ATA Group |
| 55868 | 23 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55521 | 23 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55892 | 23 Sep | Yes | AskBio | new FireFinch user on servers |
| 55987 | 23 Sep | Yes | NFW | Access network share |
| 55983 | 23 Sep | No | Internal | Weekly checks |
| 55834 | 23 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55616 | 23 Sep | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55877 | 23 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55864 | 23 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 55989 | 23 Sep | Yes | eTherapeutics | Upgrade Keycloak, PostgreSQL databases |
| 55989 | 24 Sep | Yes | eTherapeutics | Upgrade Keycloak, PostgreSQL databases |
| 55991 | 24 Sep | Yes | Top To Toe | RE: Move database archival script to systemd from cron |
| 55992 | 24 Sep | Yes | Top To Toe | RE: Re: Amend DB backup script to dump separate .sql files |
| 55948 | 24 Sep | Yes | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55901 | 24 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
| 55993 | 24 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55877 | 24 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55995 | 24 Sep | Yes | OpenCorporates | mesos and docker-reg |
| 55892 | 24 Sep | Yes | AskBio | new FireFinch user on servers |
| 55864 | 24 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56003 | 25 Sep | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 56000 | 25 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55984 | 25 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55879 | 25 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55796 | 25 Sep | Yes | Azura | Expiring certificates |
| 55881 | 25 Sep | Yes | None | James Ford Design - Tiger Computing |
| 55859 | 25 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55859 | 26 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55877 | 26 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55521 | 26 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 56013 | 26 Sep | Yes | OGT | Docker installation request |
| 56003 | 26 Sep | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 56022 | 29 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55984 | 29 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 56020 | 29 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55877 | 29 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55840 | 29 Sep | Yes | Ingeus | Azure Database for MariaDB replacement |
| 56014 | 29 Sep | No | Kahootz | Changing alert emails in puppet-managed files |
| 55859 | 29 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55948 | 29 Sep | No | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55864 | 29 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56005 | 29 Sep | Yes | Novadata | Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA |
| 56023 | 29 Sep | Yes | OpenCorporates | Migrate Statsd and graphite |
| 55888 | 29 Sep | Yes | Sucden | STAR: Develop installation process (consultancy) |
| 56022 | 30 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 56063 | 30 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 56016 | 30 Sep | Yes | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet |
| 55859 | 30 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 56057 | 30 Sep | Yes | OpenCorporates | Website Server Shutdown |
| 55888 | 30 Sep | No | Sucden | STAR: Develop installation process (consultancy) |
| 56059 | 30 Sep | No | OpenCorporates | Auxiliary bot servers |
| 55521 | 30 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 54767 | 30 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55521 | 01 Oct | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 56074 | 01 Oct | Yes | OpenCorporates | Manually reported: 503 Errors |
| 56022 | 01 Oct | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55988 | 01 Oct | Yes | Internal | Nextcloud sync keeps failling |
| 55380 | 01 Oct | Yes | Top To Toe | Setup Restic for TopToToe |
| 55990 | 01 Oct | Yes | OGT | Upgrade albert.internal.ogtip.com to Debian 13 Trixie |
| 56113 | 01 Oct | No | OpenCorporates | AWS Support |
| 56115 | 02 Oct | Yes | AskBio | AskBio connectivity failure |
| 56069 | 02 Oct | Yes | AskBio | Storage alert: /home on talisker.synpromics.com |
| 55984 | 02 Oct | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55948 | 02 Oct | Yes | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55888 | 02 Oct | No | Sucden | STAR: Develop installation process (consultancy) |
| 56064 | 02 Oct | No | Internal | Weekly checks |
| 56065 | 02 Oct | Yes | AskBio | PromPT email |
| 55664 | 02 Oct | Yes | OpenCorporates | OC VM Removals |
| 55864 | 02 Oct | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56116 | 02 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56123 | 03 Oct | Yes | Top To Toe | WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com |
| 56124 | 03 Oct | Yes | OpenCorporates | OC exports/deliveries/ data retention |
| 56125 | 03 Oct | Yes | Gravytrain | CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk |
| 56122 | 03 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56118 | 03 Oct | Yes | AskBio | GPU driver update |
| 56116 | 03 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56059 | 03 Oct | Yes | OpenCorporates | Auxiliary bot servers |
| 56117 | 03 Oct | Yes | OGT | Storage alert: /srv/department on rodney.internal.ogtip.com |
| 56065 | 03 Oct | Yes | AskBio | PromPT email |
| 56131 | 04 Oct | Yes | AskBio | DataVita Power issues |
| 56132 | 04 Oct | Yes | OpenCorporates | CRITICAL: 'disk /var' on 'sec1.opencorporates.internal' |
| 56123 | 06 Oct | Yes | Top To Toe | WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com |
| 56124 | 06 Oct | Yes | OpenCorporates | OC exports/deliveries/ data retention |
| 56131 | 06 Oct | Yes | AskBio | DataVita Power issues |
| 56128 | 06 Oct | Yes | JISC | Urgent rollback |
| 56139 | 06 Oct | Yes | Crystal Units | CRITICAL: Backy2 Backups on crylonlis001.crystal.local |
| 54767 | 06 Oct | Yes | ATA Group | Linux Support - ATA Group |
| 56141 | 06 Oct | Yes | Cirencester College | CCVLE01 OS version |
| 55074 | 06 Oct | Yes | Gravytrain | gravytrain update dev systems |
| 56132 | 06 Oct | Yes | OpenCorporates | CRITICAL: 'disk /var' on 'sec1.opencorporates.internal' |
| 55840 | 06 Oct | Yes | Ingeus | Azure Database for MariaDB replacement |
| 56140 | 06 Oct | Yes | Sucden | Patch Cycle |
| 55824 | 06 Oct | Yes | Sysdoc | AKS cluster Kubernetes version upgrade |
| 54878 | 06 Oct | Yes | AskBio | Gitlab / docker builds in CI |
| 56146 | 07 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 55074 | 07 Oct | Yes | Gravytrain | gravytrain update dev systems |
| 56148 | 07 Oct | Yes | Internal | Weekly checks |
| 56140 | 07 Oct | Yes | Sucden | Patch Cycle |
| 54767 | 07 Oct | Yes | ATA Group | Linux Support - ATA Group |
| 55156 | 07 Oct | Yes | ATA Group | Upgrade project |
| 55887 | 07 Oct | No | Sucden | STAR hardware refresh (consultancy) |
| 55888 | 07 Oct | No | Sucden | STAR: Develop installation process (consultancy) |
| 56139 | 07 Oct | Yes | Crystal Units | CRITICAL: Backy2 Backups on crylonlis001.crystal.local |
| 55746 | 07 Oct | Yes | Sysdoc | On prem deployment support |
| 56154 | 07 Oct | Yes | OpenCorporates | knowledge.opencorporates.com - Unexpected HTTP status code |
| 55888 | 08 Oct | Yes | Sucden | STAR: Develop installation process (consultancy) |
| 56155 | 08 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56153 | 08 Oct | Yes | NFW | Server unreachable: nfwgs2.nfw.internal |
| 56139 | 08 Oct | Yes | Crystal Units | CRITICAL: Backy2 Backups on crylonlis001.crystal.local |
| 56116 | 08 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56135 | 08 Oct | No | Internal | Monthly certificate expiry check |
| 55616 | 08 Oct | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55877 | 08 Oct | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 56154 | 09 Oct | Yes | OpenCorporates | knowledge.opencorporates.com - Unexpected HTTP status code |
| 56162 | 09 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 55074 | 09 Oct | Yes | Gravytrain | gravytrain update dev systems |
| 56161 | 09 Oct | Yes | ATA Group | RE: question |
| 55156 | 09 Oct | Yes | ATA Group | Upgrade project |
| 56160 | 09 Oct | Yes | Trident Honda | VM hera root disk |
| 56118 | 09 Oct | Yes | AskBio | GPU driver update |
| 56059 | 09 Oct | Yes | OpenCorporates | Auxiliary bot servers |
| 56167 | 09 Oct | Yes | Novadata | Arcturus |
| 56165 | 10 Oct | Yes | eTherapeutics | ETX Gitlab upgrade (18.4.2) |
| 56170 | 10 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56116 | 10 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56118 | 10 Oct | Yes | AskBio | GPU driver update |
| 56003 | 10 Oct | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 56161 | 10 Oct | Yes | ATA Group | RE: question |
| 56159 | 10 Oct | Yes | Trident Honda | VM velux |
| 56160 | 10 Oct | Yes | Trident Honda | VM hera root disk |
| 56140 | 10 Oct | Yes | Sucden | Patch Cycle |
| 56175 | 11 Oct | Yes | Sucden | CRITICAL: System Health: NTP on multiple systems |
| 56175 | 13 Oct | Yes | Sucden | CRITICAL: System Health: NTP on multiple systems |
| 56176 | 13 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56141 | 13 Oct | No | Cirencester College | CCVLE01 OS version |
| 55074 | 13 Oct | Yes | Gravytrain | gravytrain update dev systems |
| 56182 | 13 Oct | Yes | ERF Electrical | Out of date WordPress Version | weblive.erfelectrical.co.uk |
| 55888 | 13 Oct | No | Sucden | STAR: Develop installation process (consultancy) |
| 56184 | 13 Oct | Yes | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com |
| 56186 | 13 Oct | Yes | Azura | No opentrk transactions on ocado* |
| 56189 | 14 Oct | Yes | Internal | Weekly checks |
| 56185 | 14 Oct | Yes | Koinex | Server down |
| 56186 | 14 Oct | Yes | Azura | No opentrk transactions on ocado* |
| 56183 | 14 Oct | Yes | Sucden | Storage alert: /home on duffman.sucden.co.uk |
| 56152 | 14 Oct | Yes | Gravytrain | Carry out Ubuntu upgrades on production systems |
| 55893 | 14 Oct | Yes | Internal | Expiring GPG Key: Eibhlín O'Dwyer |
| 56116 | 14 Oct | No | AskBio | Frozen mail on talisker.synpromics.com |
| 56181 | 15 Oct | Yes | Entrepreneurs Circle | Out of date WordPress Versions | srv.entrepreneurscircle.org |
| 56184 | 15 Oct | Yes | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com |
| 56197 | 15 Oct | Yes | OpenCorporates | Review Puppet config for Audit1 |
| 56010 | 15 Oct | Yes | Geograph | Kubernetes upgrade from v1.31 |
| 56065 | 15 Oct | Yes | AskBio | PromPT email |
| 55888 | 16 Oct | No | Sucden | STAR: Develop installation process (consultancy) |
| 56203 | 16 Oct | Yes | eTherapeutics | Platform production pod not ready: interactome |
| 56116 | 16 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56183 | 16 Oct | Yes | Sucden | Storage alert: /home on duffman.sucden.co.uk |
| 56207 | 16 Oct | Yes | BD Group | api/portal.bdgroup.co.uk HTTP/HTTPS timeouts |
| 55834 | 17 Oct | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 56211 | 17 Oct | No | Internal | Employee New Start Technical: Terry Churchill |
| 56140 | 18 Oct | Yes | Sucden | Patch Cycle |
| 56183 | 20 Oct | Yes | Sucden | Storage alert: /home on duffman.sucden.co.uk |
| 56210 | 20 Oct | Yes | Crystal Units | Fw: Issue with Lisec App – Printer Update Needed |
| 56190 | 20 Oct | Yes | NFW | nfwgs2.nfw.internal check timeouts |
| 56222 | 20 Oct | Yes | Entrepreneurs Circle | srv.entrepreneurscircle.org disk usage on /var/mail |
| 56197 | 20 Oct | Yes | OpenCorporates | Review Puppet config for Audit1 |
| 53497 | 20 Oct | Yes | eTherapeutics | Container dcgm-exporter filling up with logs | dgx1,2 |
| 56226 | 21 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56212 | 21 Oct | Yes | Kahootz | Kahootz Migration to AWS |
| 56230 | 21 Oct | Yes | ITC Compliance | SSH access to servers |
| 56152 | 21 Oct | No | Gravytrain | Carry out Ubuntu upgrades on production systems |
| 56238 | 22 Oct | Yes | Internal | GitLab upgrades (18.5.1) |
| 56059 | 22 Oct | Yes | OpenCorporates | Auxiliary bot servers |
| 56204 | 22 Oct | Yes | ETX | Kustomization not Ready: eks-staging-nextflow-tower |
| 56211 | 22 Oct | Yes | Internal | Employee New Start Technical: Terry Churchill |
| 56240 | 22 Oct | Yes | Rotastat | DOWN: gallus.rotastat.com |
| 56190 | 22 Oct | Yes | NFW | nfwgs2.nfw.internal check timeouts |
| 56223 | 22 Oct | Yes | NFW | SPAM ISSUE |
| 56232 | 22 Oct | No | OGT | WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com |
| 56241 | 22 Oct | Yes | Geograph | Geograph Gitlab upgrade (18.5.1) |
| 56236 | 22 Oct | Yes | OpenCorporates | jupyter1.opencorporates.internal /home volume usage |
| 56118 | 22 Oct | Yes | AskBio | GPU driver update |
| 55585 | 22 Oct | No | Sucden | STAR hardware refresh |
| 54921 | 22 Oct | Yes | Troika | NIS to Active Directory migration |
| 56246 | 23 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56118 | 23 Oct | Yes | AskBio | GPU driver update |
| 56240 | 23 Oct | Yes | Rotastat | DOWN: gallus.rotastat.com |
| 56065 | 23 Oct | Yes | AskBio | PromPT email |
| 56253 | 24 Oct | Yes | Geograph | geograph/prod node issues |
| 55990 | 24 Oct | Yes | OGT | Upgrade albert.internal.ogtip.com to Debian 13 Trixie |
| 56232 | 24 Oct | Yes | OGT | WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com |
| 56118 | 24 Oct | Yes | AskBio | GPU driver update |
git hash: master (20bf0187)