| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55790 | 01 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55731 | 01 Sep | Yes | Rotastat | New User |
| 55787 | 01 Sep | Yes | AskBio | CRITICAL: System Health: Systemd State on macleod.synpromics.com |
| 55795 | 01 Sep | Yes | eTherapeutics | Storage alert: /var on dgx2.internal.etherapeutics.co.uk |
| 55789 | 01 Sep | No | Internal | Monthly certificate expiry check |
| 55721 | 01 Sep | Yes | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal |
| 55539 | 01 Sep | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 54966 | 01 Sep | Yes | OGT | UBad drive in Manuel |
| 55378 | 01 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55444 | 01 Sep | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55737 | 01 Sep | Yes | Cambridge Flow Solutions | Confidential: CFS |
| 55783 | 01 Sep | Yes | ITC Compliance | Felly Oro |
| 55807 | 02 Sep | Yes | Azura | ocado2.opentrk.com networking timeouts |
| 55801 | 02 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55794 | 02 Sep | Yes | Kahootz | CRITICAL: System Health: Systemd State on xray.hosting.inovem.com |
| 55812 | 03 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55813 | 03 Sep | Yes | AskBio | edb-coll restic weka backup failures |
| 55785 | 03 Sep | No | OpenCorporates | Website Shutdowns |
| 55802 | 03 Sep | Yes | Internal | Purge old client password records |
| 55806 | 03 Sep | Yes | eTherapeutics | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk |
| 55614 | 03 Sep | Yes | BD Group | UKBF access recovery |
| 55808 | 03 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55521 | 03 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55682 | 03 Sep | Yes | BD Group | UKBF access recovery (consultancy) |
| 55817 | 03 Sep | Yes | eTherapeutics | Interface to see open tickets |
| 55729 | 03 Sep | Yes | Kahootz | package list managed by Puppet |
| 55819 | 04 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55813 | 04 Sep | No | AskBio | edb-coll restic weka backup failures |
| 55806 | 04 Sep | Yes | eTherapeutics | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk |
| 55816 | 04 Sep | Yes | eTherapeutics | GitLab Garbage collection |
| 55822 | 05 Sep | Yes | Azura | CRITICAL: Networking: SSH on ocado2.opentrk.com |
| 55521 | 05 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55785 | 05 Sep | Yes | OpenCorporates | Website Shutdowns |
| 55825 | 05 Sep | Yes | Gravytrain | Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk |
| 55830 | 08 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55818 | 08 Sep | Yes | Cirencester College | Expected high load in coming days |
| 55832 | 08 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55786 | 08 Sep | Yes | Kahootz | Write lock timeouts on oscar on dataroot |
| 55834 | 08 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55833 | 08 Sep | Yes | DLS Plastics | WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal |
| 55808 | 08 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55471 | 08 Sep | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55783 | 08 Sep | Yes | ITC Compliance | Felly Oro |
| 55799 | 08 Sep | Yes | Internal | Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk |
| 55837 | 08 Sep | Yes | Azura | Increase monitoring thresholds: /var on ocado* |
| 55734 | 08 Sep | Yes | AskBio | Weka permissions script issues |
| 54185 | 08 Sep | Yes | AskBio | Gitlab move |
| 55820 | 08 Sep | No | OpenCorporates | OC system removal remnants |
| 55843 | 09 Sep | Yes | Kahootz | Backup failure on tango |
| 55834 | 09 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55841 | 09 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55844 | 09 Sep | Yes | AskBio | /srv/scratch on Skye |
| 55785 | 09 Sep | No | OpenCorporates | Website Shutdowns |
| 54185 | 09 Sep | Yes | AskBio | Gitlab move |
| 55845 | 09 Sep | Yes | Trident Honda | New VM request |
| 55796 | 09 Sep | Yes | Azura | Expiring certificates |
| 55378 | 09 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55781 | 09 Sep | Yes | JISC | Question about IPV6 |
| 55833 | 10 Sep | Yes | DLS Plastics | WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal |
| 55843 | 10 Sep | Yes | Kahootz | Backup failure on tango |
| 55842 | 10 Sep | Yes | Internal | Weekly checks |
| 55785 | 10 Sep | Yes | OpenCorporates | Website Shutdowns |
| 55734 | 10 Sep | Yes | AskBio | Weka permissions script issues |
| 54185 | 10 Sep | Yes | AskBio | Gitlab move |
| 55378 | 10 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55816 | 10 Sep | Yes | eTherapeutics | GitLab Garbage collection |
| 55853 | 10 Sep | Yes | AskBio | Ticket system |
| 55857 | 11 Sep | Yes | Trident Honda | vmsvr1 |
| 55849 | 11 Sep | Yes | eTherapeutics | GitLab Update Available: v18.3.2 |
| 55856 | 11 Sep | Yes | Top To Toe | Re: Amend DB backup script to dump separate .sql files |
| 55859 | 11 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55810 | 11 Sep | Yes | Kahootz | Question on Borg |
| 55854 | 11 Sep | Yes | None | Request Tracker made clients Privileged |
| 55357 | 11 Sep | Yes | None | RHEL system patching |
| 55706 | 11 Sep | Yes | Internal | PD incident cleanup failure? |
| 55821 | 11 Sep | Yes | eTherapeutics | Re: GitLab pages TLS failing |
| 55848 | 11 Sep | Yes | Internal | GitLab Update Available: v18.3.2 |
| 55834 | 11 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55856 | 12 Sep | Yes | Top To Toe | Re: Amend DB backup script to dump separate .sql files |
| 55808 | 12 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55837 | 12 Sep | Yes | Azura | Increase monitoring thresholds: /var on ocado* |
| 55868 | 12 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55877 | 15 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55872 | 15 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55879 | 15 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55874 | 15 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55876 | 15 Sep | Yes | Azura | CRITICAL: System Health: Systemd State on ocado1.opentrk.com |
| 55867 | 15 Sep | Yes | Gravytrain | https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress |
| 55734 | 15 Sep | Yes | AskBio | Weka permissions script issues |
| 55858 | 16 Sep | Yes | Tusk IC | DOWN: elephant.tusknet |
| 55884 | 16 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55883 | 16 Sep | Yes | DLS Plastics | Peterborough site down |
| 55882 | 16 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55879 | 16 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55867 | 16 Sep | Yes | Gravytrain | https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress |
| 55521 | 16 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55874 | 16 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55885 | 16 Sep | No | Internal | Weekly checks |
| 55874 | 17 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55896 | 17 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55864 | 17 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 55859 | 17 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55882 | 17 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55868 | 17 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55877 | 17 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55879 | 17 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55852 | 17 Sep | No | AskBio | RCH |
| 55521 | 17 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55886 | 18 Sep | Yes | JISC | OpenAthens L01 and l02 patching |
| 55899 | 18 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55858 | 18 Sep | Yes | Tusk IC | DOWN: elephant.tusknet |
| 55813 | 18 Sep | Yes | AskBio | edb-coll restic weka backup failures |
| 55859 | 18 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55862 | 18 Sep | Yes | OpenCorporates | Scale down lower support |
| 55852 | 18 Sep | Yes | AskBio | RCH |
| 55357 | 18 Sep | No | None | RHEL system patching |
| 55471 | 18 Sep | Yes | ATA Group | Technical onboarding | Support onboarding |
| 54767 | 18 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55616 | 18 Sep | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55877 | 18 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55904 | 19 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55156 | 19 Sep | No | ATA Group | Upgrade project |
| 55888 | 19 Sep | No | Sucden | STAR: Develop installation process (consultancy) |
| 55879 | 19 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55901 | 19 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
| 55908 | 22 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55907 | 22 Sep | Yes | ITC Compliance | Bence Kozma |
| 55901 | 22 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
| 55898 | 22 Sep | Yes | OpenCorporates | Server Access review |
| 55913 | 22 Sep | Yes | OpenCorporates | memcached servers |
| 55879 | 22 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55882 | 22 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55914 | 22 Sep | Yes | OpenCorporates | redis1.opencorporates.internal |
| 55825 | 22 Sep | Yes | Gravytrain | Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk |
| 54767 | 22 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55868 | 22 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55824 | 22 Sep | Yes | Sysdoc | AKS cluster Kubernetes version upgrade |
| 55984 | 23 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55985 | 23 Sep | Yes | BD Group | CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 55859 | 23 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55828 | 23 Sep | Yes | ATA Group | pro patching error |
| 54767 | 23 Sep | No | ATA Group | Linux Support - ATA Group |
| 55868 | 23 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55521 | 23 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55892 | 23 Sep | Yes | AskBio | new FireFinch user on servers |
| 55987 | 23 Sep | Yes | NFW | Access network share |
| 55983 | 23 Sep | No | Internal | Weekly checks |
| 55834 | 23 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55616 | 23 Sep | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55877 | 23 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55864 | 23 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 55989 | 23 Sep | Yes | eTherapeutics | Upgrade Keycloak, PostgreSQL databases |
| 55989 | 24 Sep | Yes | eTherapeutics | Upgrade Keycloak, PostgreSQL databases |
| 55991 | 24 Sep | Yes | Top To Toe | RE: Move database archival script to systemd from cron |
| 55992 | 24 Sep | Yes | Top To Toe | RE: Re: Amend DB backup script to dump separate .sql files |
| 55948 | 24 Sep | Yes | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55901 | 24 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
| 55993 | 24 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55877 | 24 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55995 | 24 Sep | Yes | OpenCorporates | mesos and docker-reg |
| 55892 | 24 Sep | Yes | AskBio | new FireFinch user on servers |
| 55864 | 24 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56003 | 25 Sep | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 56000 | 25 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55984 | 25 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55879 | 25 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55796 | 25 Sep | Yes | Azura | Expiring certificates |
| 55881 | 25 Sep | Yes | None | James Ford Design - Tiger Computing |
| 55859 | 25 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55859 | 26 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55877 | 26 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55521 | 26 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 56013 | 26 Sep | Yes | OGT | Docker installation request |
| 56003 | 26 Sep | Yes | OGT | Upgrade or replace basil.internal.ogtip.com |
| 56022 | 29 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55984 | 29 Sep | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 56020 | 29 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55877 | 29 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55840 | 29 Sep | Yes | Ingeus | Azure Database for MariaDB replacement |
| 56014 | 29 Sep | No | Kahootz | Changing alert emails in puppet-managed files |
| 55859 | 29 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55948 | 29 Sep | No | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55864 | 29 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56005 | 29 Sep | Yes | Novadata | Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA |
| 56023 | 29 Sep | Yes | OpenCorporates | Migrate Statsd and graphite |
| 55888 | 29 Sep | Yes | Sucden | STAR: Develop installation process (consultancy) |
| 56022 | 30 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 56063 | 30 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 56016 | 30 Sep | Yes | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet |
| 55859 | 30 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 56057 | 30 Sep | Yes | OpenCorporates | Website Server Shutdown |
| 55888 | 30 Sep | No | Sucden | STAR: Develop installation process (consultancy) |
| 56059 | 30 Sep | No | OpenCorporates | Auxiliary bot servers |
| 55521 | 30 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 54767 | 30 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55521 | 01 Oct | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 56074 | 01 Oct | Yes | OpenCorporates | Manually reported: 503 Errors |
| 56022 | 01 Oct | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55988 | 01 Oct | Yes | Internal | Nextcloud sync keeps failling |
| 55380 | 01 Oct | Yes | Top To Toe | Setup Restic for TopToToe |
| 55990 | 01 Oct | Yes | OGT | Upgrade albert.internal.ogtip.com to Debian 13 Trixie |
| 56113 | 01 Oct | No | OpenCorporates | AWS Support |
| 56115 | 02 Oct | Yes | AskBio | AskBio connectivity failure |
| 56069 | 02 Oct | Yes | AskBio | Storage alert: /home on talisker.synpromics.com |
| 55984 | 02 Oct | Yes | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' |
| 55948 | 02 Oct | Yes | Novadata | cmake and CUDA Toolkit upgrade on linux |
| 55888 | 02 Oct | No | Sucden | STAR: Develop installation process (consultancy) |
| 56064 | 02 Oct | No | Internal | Weekly checks |
| 56065 | 02 Oct | Yes | AskBio | PromPT email |
| 55664 | 02 Oct | Yes | OpenCorporates | OC VM Removals |
| 55864 | 02 Oct | No | Troika | NIS to Active Directory migration (Consultancy) |
| 56116 | 02 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56123 | 03 Oct | Yes | Top To Toe | WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com |
| 56124 | 03 Oct | Yes | OpenCorporates | OC exports/deliveries/ data retention |
| 56125 | 03 Oct | Yes | Gravytrain | CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk |
| 56122 | 03 Oct | Yes | Internal | Check for Security Notices and System Updates |
| 56118 | 03 Oct | Yes | AskBio | GPU driver update |
| 56116 | 03 Oct | Yes | AskBio | Frozen mail on talisker.synpromics.com |
| 56059 | 03 Oct | Yes | OpenCorporates | Auxiliary bot servers |
| 56117 | 03 Oct | Yes | OGT | Storage alert: /srv/department on rodney.internal.ogtip.com |
| 56065 | 03 Oct | Yes | AskBio | PromPT email |
git hash: master (a2100d46)