| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55669 | 18 Aug | Yes | Internal | WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk |
| 55378 | 18 Aug | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55671 | 18 Aug | Yes | Entrepreneurs Circle | CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org |
| 55646 | 18 Aug | Yes | OpenCorporates | knowledge.opencorporates.com down |
| 55672 | 18 Aug | Yes | Kahootz | Expired password on new user account - urgent |
| 55623 | 18 Aug | Yes | OpenCorporates | https://analysis.opencorporates.com down |
| 55640 | 18 Aug | Yes | Internal | Test restore web site |
| 55659 | 18 Aug | Yes | AskBio | Disk: fstab mounts on talisker.synpromics.com |
| 55677 | 18 Aug | Yes | Internal | Capacity management system |
| 54279 | 18 Aug | No | Internal | LDAP overhaul |
| 54279 | 19 Aug | Yes | Internal | LDAP overhaul |
| 55681 | 19 Aug | Yes | JISC | OpenAthens server patching |
| 55623 | 19 Aug | Yes | OpenCorporates | https://analysis.opencorporates.com down |
| 55646 | 19 Aug | Yes | OpenCorporates | knowledge.opencorporates.com down |
| 54966 | 19 Aug | No | OGT | UBad drive in Manuel |
| 55616 | 19 Aug | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55678 | 19 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55521 | 19 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55639 | 19 Aug | Yes | Kahootz | Wireguard VPN on iomart infra |
| 55577 | 19 Aug | Yes | JISC | Expiring VPN server certificate: ath-lin-prx-l0x |
| 55688 | 19 Aug | Yes | Internal | Add latest EL7 kernel to monitoring |
| 55578 | 19 Aug | No | Top To Toe | Expiring VPN certificates: Server & all clients |
| 55674 | 20 Aug | Yes | Tusk IC | WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet |
| 55378 | 20 Aug | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55686 | 20 Aug | Yes | Lantech | Moodle Update |
| 54279 | 20 Aug | Yes | Internal | LDAP overhaul |
| 55471 | 20 Aug | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55693 | 20 Aug | Yes | OpenCorporates | OpenCorporates Wildcard Cert Renewed |
| 55694 | 20 Aug | Yes | Internal | GPG not working on Trixie |
| 55638 | 20 Aug | Yes | Geograph | GitLab Update Available: v18.2.2 |
| 55679 | 20 Aug | Yes | Internal | Weekly checks |
| 55576 | 20 Aug | Yes | AskBio | Expiring LDAP certificate: edb-lab-skye.askbio.com |
| 55692 | 20 Aug | Yes | Top To Toe | CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com |
| 55575 | 20 Aug | Yes | Internal | Expiring VPN certificate: durin.odwyer.xyz |
| 55637 | 21 Aug | Yes | eTherapeutics | GitLab Update Available: v18.2.2 |
| 55664 | 21 Aug | Yes | OpenCorporates | OC VM Removals |
| 55697 | 21 Aug | Yes | OpenCorporates | OC docker-registries branch |
| 55699 | 21 Aug | Yes | eTherapeutics | etx/stage node stability |
| 55703 | 22 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55705 | 22 Aug | Yes | Kahootz | New users |
| 55702 | 22 Aug | Yes | Gravytrain | High load on web.prod.bf2.bedfordinsurance.co.uk |
| 55713 | 26 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55704 | 26 Aug | Yes | AskBio | edb-coll.askbio.com restic failure |
| 55717 | 26 Aug | Yes | AskBio | Singularity and dependencies |
| 54279 | 26 Aug | Yes | Internal | LDAP overhaul |
| 55724 | 26 Aug | Yes | ATA Group | Crontab issue |
| 55659 | 26 Aug | Yes | AskBio | Disk: fstab mounts on talisker.synpromics.com |
| 54966 | 26 Aug | Yes | OGT | UBad drive in Manuel |
| 55730 | 27 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55704 | 27 Aug | Yes | AskBio | edb-coll.askbio.com restic failure |
| 55728 | 27 Aug | Yes | Kahootz | new (temporary) proxmox VM on iomart infra |
| 55724 | 27 Aug | Yes | ATA Group | Crontab issue |
| 55521 | 27 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55717 | 27 Aug | Yes | AskBio | Singularity and dependencies |
| 55578 | 27 Aug | Yes | Top To Toe | Expiring VPN certificates: Server & all clients |
| 55729 | 27 Aug | No | Kahootz | package list managed by Puppet |
| 55739 | 27 Aug | No | Internal | Client services design change |
| 55739 | 28 Aug | Yes | Internal | Client services design change |
| 55742 | 28 Aug | Yes | Internal | GitLab Update Available: v18.3.1 |
| 55743 | 28 Aug | Yes | Geograph | GitLab Update Available: v18.3.1 |
| 55656 | 28 Aug | Yes | Midnight Hax | Move Keith's systems to a new client |
| 55444 | 28 Aug | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55780 | 29 Aug | Yes | AskBio | CRITICAL: System Health: Systemd State on edb-coll.askbio.com |
| 55744 | 29 Aug | Yes | eTherapeutics | GitLab Update Available: v18.3.1 |
| 55779 | 29 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55737 | 29 Aug | Yes | Cambridge Flow Solutions | Confidential: CFS |
| 55656 | 29 Aug | Yes | Midnight Hax | Move Keith's systems to a new client |
| 55616 | 29 Aug | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55539 | 29 Aug | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 54767 | 29 Aug | Yes | ATA Group | Linux Support - ATA Group |
| 55471 | 29 Aug | Yes | ATA Group | Technical onboarding | Support onboarding |
| 54966 | 29 Aug | Yes | OGT | UBad drive in Manuel |
| 55787 | 29 Aug | Yes | AskBio | CRITICAL: System Health: Systemd State on macleod.synpromics.com |
| 55378 | 30 Aug | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55790 | 01 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55731 | 01 Sep | Yes | Rotastat | New User |
| 55787 | 01 Sep | Yes | AskBio | CRITICAL: System Health: Systemd State on macleod.synpromics.com |
| 55795 | 01 Sep | Yes | eTherapeutics | Storage alert: /var on dgx2.internal.etherapeutics.co.uk |
| 55789 | 01 Sep | No | Internal | Monthly certificate expiry check |
| 55721 | 01 Sep | Yes | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal |
| 55539 | 01 Sep | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 54966 | 01 Sep | Yes | OGT | UBad drive in Manuel |
| 55378 | 01 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55444 | 01 Sep | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55737 | 01 Sep | Yes | Cambridge Flow Solutions | Confidential: CFS |
| 55783 | 01 Sep | Yes | ITC Compliance | Felly Oro |
| 55807 | 02 Sep | Yes | Azura | ocado2.opentrk.com networking timeouts |
| 55801 | 02 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55794 | 02 Sep | Yes | Kahootz | CRITICAL: System Health: Systemd State on xray.hosting.inovem.com |
| 55812 | 03 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55813 | 03 Sep | Yes | AskBio | edb-coll restic weka backup failures |
| 55785 | 03 Sep | No | OpenCorporates | Website Shutdowns |
| 55802 | 03 Sep | Yes | Internal | Purge old client password records |
| 55806 | 03 Sep | Yes | eTherapeutics | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk |
| 55614 | 03 Sep | Yes | BD Group | UKBF access recovery |
| 55808 | 03 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55521 | 03 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55682 | 03 Sep | Yes | BD Group | UKBF access recovery (consultancy) |
| 55817 | 03 Sep | Yes | eTherapeutics | Interface to see open tickets |
| 55729 | 03 Sep | Yes | Kahootz | package list managed by Puppet |
| 55819 | 04 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55813 | 04 Sep | No | AskBio | edb-coll restic weka backup failures |
| 55806 | 04 Sep | Yes | eTherapeutics | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk |
| 55816 | 04 Sep | Yes | eTherapeutics | GitLab Garbage collection |
| 55822 | 05 Sep | Yes | Azura | CRITICAL: Networking: SSH on ocado2.opentrk.com |
| 55521 | 05 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55785 | 05 Sep | Yes | OpenCorporates | Website Shutdowns |
| 55825 | 05 Sep | Yes | Gravytrain | Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk |
| 55830 | 08 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55818 | 08 Sep | Yes | Cirencester College | Expected high load in coming days |
| 55832 | 08 Sep | Yes | Novadata | DOWN: leonis.novadata.internal |
| 55786 | 08 Sep | Yes | Kahootz | Write lock timeouts on oscar on dataroot |
| 55834 | 08 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55833 | 08 Sep | Yes | DLS Plastics | WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal |
| 55808 | 08 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55471 | 08 Sep | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55783 | 08 Sep | Yes | ITC Compliance | Felly Oro |
| 55799 | 08 Sep | Yes | Internal | Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk |
| 55837 | 08 Sep | Yes | Azura | Increase monitoring thresholds: /var on ocado* |
| 55734 | 08 Sep | Yes | AskBio | Weka permissions script issues |
| 54185 | 08 Sep | Yes | AskBio | Gitlab move |
| 55820 | 08 Sep | No | OpenCorporates | OC system removal remnants |
| 55843 | 09 Sep | Yes | Kahootz | Backup failure on tango |
| 55834 | 09 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55841 | 09 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55844 | 09 Sep | Yes | AskBio | /srv/scratch on Skye |
| 55785 | 09 Sep | No | OpenCorporates | Website Shutdowns |
| 54185 | 09 Sep | Yes | AskBio | Gitlab move |
| 55845 | 09 Sep | Yes | Trident Honda | New VM request |
| 55796 | 09 Sep | Yes | Azura | Expiring certificates |
| 55378 | 09 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55781 | 09 Sep | Yes | JISC | Question about IPV6 |
| 55833 | 10 Sep | Yes | DLS Plastics | WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal |
| 55843 | 10 Sep | Yes | Kahootz | Backup failure on tango |
| 55842 | 10 Sep | Yes | Internal | Weekly checks |
| 55785 | 10 Sep | Yes | OpenCorporates | Website Shutdowns |
| 55734 | 10 Sep | Yes | AskBio | Weka permissions script issues |
| 54185 | 10 Sep | Yes | AskBio | Gitlab move |
| 55378 | 10 Sep | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55816 | 10 Sep | Yes | eTherapeutics | GitLab Garbage collection |
| 55853 | 10 Sep | Yes | AskBio | Ticket system |
| 55857 | 11 Sep | Yes | Trident Honda | vmsvr1 |
| 55849 | 11 Sep | Yes | eTherapeutics | GitLab Update Available: v18.3.2 |
| 55856 | 11 Sep | Yes | Top To Toe | Re: Amend DB backup script to dump separate .sql files |
| 55859 | 11 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55810 | 11 Sep | Yes | Kahootz | Question on Borg |
| 55854 | 11 Sep | Yes | None | Request Tracker made clients Privileged |
| 55357 | 11 Sep | Yes | None | RHEL system patching |
| 55706 | 11 Sep | Yes | Internal | PD incident cleanup failure? |
| 55821 | 11 Sep | Yes | eTherapeutics | Re: GitLab pages TLS failing |
| 55848 | 11 Sep | Yes | Internal | GitLab Update Available: v18.3.2 |
| 55834 | 11 Sep | Yes | OGT | Failing disk on sybil.internal.ogtip.com |
| 55856 | 12 Sep | Yes | Top To Toe | Re: Amend DB backup script to dump separate .sql files |
| 55808 | 12 Sep | Yes | ERF Electrical | weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout |
| 55837 | 12 Sep | Yes | Azura | Increase monitoring thresholds: /var on ocado* |
| 55868 | 12 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55877 | 15 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55872 | 15 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55879 | 15 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55874 | 15 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55876 | 15 Sep | Yes | Azura | CRITICAL: System Health: Systemd State on ocado1.opentrk.com |
| 55867 | 15 Sep | Yes | Gravytrain | https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress |
| 55734 | 15 Sep | Yes | AskBio | Weka permissions script issues |
| 55858 | 16 Sep | Yes | Tusk IC | DOWN: elephant.tusknet |
| 55884 | 16 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55883 | 16 Sep | Yes | DLS Plastics | Peterborough site down |
| 55882 | 16 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55879 | 16 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55867 | 16 Sep | Yes | Gravytrain | https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress |
| 55521 | 16 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55874 | 16 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55885 | 16 Sep | No | Internal | Weekly checks |
| 55874 | 17 Sep | Yes | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com |
| 55896 | 17 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55864 | 17 Sep | No | Troika | NIS to Active Directory migration (Consultancy) |
| 55859 | 17 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55882 | 17 Sep | Yes | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev |
| 55868 | 17 Sep | Yes | Cirencester College | New user to access CCOLive server |
| 55877 | 17 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55879 | 17 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55852 | 17 Sep | No | AskBio | RCH |
| 55521 | 17 Sep | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55886 | 18 Sep | Yes | JISC | OpenAthens L01 and l02 patching |
| 55899 | 18 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55858 | 18 Sep | Yes | Tusk IC | DOWN: elephant.tusknet |
| 55813 | 18 Sep | Yes | AskBio | edb-coll restic weka backup failures |
| 55859 | 18 Sep | Yes | AskBio | Frozen mail on edb-jura.askbio.com |
| 55862 | 18 Sep | Yes | OpenCorporates | Scale down lower support |
| 55852 | 18 Sep | Yes | AskBio | RCH |
| 55357 | 18 Sep | No | None | RHEL system patching |
| 55471 | 18 Sep | Yes | ATA Group | Technical onboarding | Support onboarding |
| 54767 | 18 Sep | Yes | ATA Group | Linux Support - ATA Group |
| 55616 | 18 Sep | Yes | OGT | OGT OS upgrades (Debian 10) |
| 55877 | 18 Sep | Yes | Koinex | Storage alert: /nas on koinexserver.home |
| 55904 | 19 Sep | Yes | Internal | Check for Security Notices and System Updates |
| 55156 | 19 Sep | No | ATA Group | Upgrade project |
| 55888 | 19 Sep | No | Sucden | STAR: Develop installation process (consultancy) |
| 55879 | 19 Sep | Yes | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local |
| 55901 | 19 Sep | Yes | OpenCorporates | Jupyter Copy files to AWS |
git hash: master (3f63af64)