| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55371 | 14 Jul | Yes | Ingeus | Ingeus: login to Azure |
| 55396 | 14 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 53060 | 14 Jul | Yes | Econic Bio | Econic Bio |
| 55420 | 14 Jul | Yes | Quickline | Leftover config file on aql-svr-sf-radius01.quickline.co.uk |
| 55423 | 14 Jul | Yes | AskBio | libclang |
| 55417 | 14 Jul | Yes | Tusk IC | Storage alert: /srv/fast_scratch on mammoth.tusknet |
| 55426 | 14 Jul | Yes | NFW | New IP Address |
| 55155 | 14 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 55428 | 15 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55429 | 15 Jul | Yes | Internal | Weekly checks |
| 55155 | 15 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 54647 | 15 Jul | Yes | Azura | Ocado Firewall |
| 55434 | 15 Jul | Yes | ITC Compliance | web1.itccompliance.co.uk puppet fail loop |
| 54358 | 15 Jul | Yes | OpenCorporates | Storage alert: /var/lib/backuppc on backup1 |
| 55423 | 15 Jul | Yes | AskBio | libclang |
| 55437 | 15 Jul | Yes | OpenCorporates | SQL11 - On-Site Warranty Due to Expire |
| 55090 | 15 Jul | Yes | Global Brands | Build Claycross guest network |
| 55441 | 16 Jul | Yes | AskBio | Restic backup errors on edb-coll.askbio.com |
| 55255 | 16 Jul | Yes | AskBio | /home usage |
| 55396 | 16 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 55435 | 16 Jul | Yes | ITC Compliance | Missing backup files |
| 55446 | 16 Jul | Yes | Novadata | FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301] |
| 54870 | 16 Jul | Yes | TCV | TCV DNS Build/Migration (consultancy) |
| 55408 | 16 Jul | Yes | Kahootz | Packages from old kernel series |
| 55450 | 17 Jul | Yes | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet |
| 54870 | 17 Jul | No | TCV | TCV DNS Build/Migration (consultancy) |
| 55444 | 17 Jul | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55453 | 17 Jul | Yes | Internal | CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk |
| 55451 | 17 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 55454 | 18 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55442 | 18 Jul | Yes | Tusk IC | mammoth.tusknet disk volume usage /srv/scratch |
| 55451 | 18 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 54966 | 18 Jul | Yes | OGT | UBad drive in Manuel |
| 55444 | 18 Jul | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55004 | 18 Jul | Yes | Kahootz | Build new environment for Kahootz (consultancy) |
| 55462 | 20 Jul | Yes | AskBio | CRITICAL: System Health: Systemd State on darkmatter.synpromics.com |
| 55463 | 20 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55464 | 21 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55456 | 21 Jul | Yes | Entrepreneurs Circle | WordPress Versions out of date on srv.entrepreneurscircle.org |
| 55467 | 21 Jul | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 55396 | 21 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 55451 | 21 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 55466 | 21 Jul | Yes | BD Group | EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue |
| 55455 | 21 Jul | Yes | ERF Electrical | WordPress Versions out of date on weblive.erfelectrical.co.uk |
| 55462 | 21 Jul | Yes | AskBio | CRITICAL: System Health: Systemd State on darkmatter.synpromics.com |
| 55461 | 21 Jul | Yes | Globecast | Storage alert: / on gcukscheddb02.globecastne.com |
| 54647 | 21 Jul | Yes | Azura | Ocado Firewall |
| 55468 | 21 Jul | Yes | JaeVee | SSL cert for sys.jaevee.co.uk |
| 55155 | 21 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 55472 | 21 Jul | Yes | Gravytrain | Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk |
| 54838 | 21 Jul | Yes | AskBio | AskBio Highly Available Reverse Proxy |
| 55475 | 22 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55469 | 22 Jul | Yes | OpenCorporates | Ayhan Setirekli - DevOps |
| 55457 | 22 Jul | Yes | Visku | WordPress Versions out of date on vps3.visku.com |
| 55396 | 22 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 54599 | 22 Jul | Yes | TCV | TCV DNS performance |
| 55090 | 22 Jul | Yes | Global Brands | Build Claycross guest network |
| 55471 | 22 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55397 | 22 Jul | Yes | Global Brands | Additional RemoteUser VPN configs |
| 55488 | 22 Jul | No | ATA Group | FW: ATA SBP : 8000015794 |
| 55487 | 22 Jul | Yes | Kahootz | Leftover config files on front servers |
| 55487 | 23 Jul | Yes | Kahootz | Leftover config files on front servers |
| 55489 | 23 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55378 | 23 Jul | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55484 | 23 Jul | Yes | Kahootz | Changing DRBD master for oscar and papa |
| 55490 | 23 Jul | Yes | Quickline | RADIUS |
| 55491 | 23 Jul | Yes | JISC | ath-lin-prx-l01.int.openathens.net DNS issue |
| 55492 | 23 Jul | Yes | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff |
| 55478 | 23 Jul | Yes | eTherapeutics | Docker Hub access and cache |
| 55500 | 24 Jul | Yes | Global Brands | CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal |
| 54599 | 24 Jul | Yes | TCV | TCV DNS performance |
| 55496 | 24 Jul | Yes | Internal | Gitlab upgrade (18.2.1) |
| 54966 | 24 Jul | No | OGT | UBad drive in Manuel |
| 55494 | 24 Jul | Yes | AskBio | DNS (10.193.220.5) inaccessible |
| 55463 | 24 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55471 | 24 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55507 | 24 Jul | Yes | Kahootz | bullseye-backports release file |
| 55506 | 24 Jul | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 55503 | 24 Jul | Yes | eTherapeutics | ETX abnormal worker node behaviour |
| 55167 | 24 Jul | Yes | eTherapeutics | ETX Sonar upgrade |
| 55498 | 25 Jul | Yes | eTherapeutics | ETX Gitlab upgrade (18.2.1) |
| 55499 | 25 Jul | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 18.2.1 |
| 55512 | 25 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55494 | 25 Jul | Yes | AskBio | DNS (10.193.220.5) inaccessible |
| 55449 | 25 Jul | Yes | Cirencester College | Wildcard SSL/TLS .cirencester.ac.uk expiry |
| 55463 | 25 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55405 | 25 Jul | No | Global Brands | Expiring CA | Remote User VPN |
| 55517 | 28 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55507 | 28 Jul | Yes | Kahootz | bullseye-backports release file |
| 55521 | 28 Jul | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55492 | 28 Jul | Yes | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff |
| 54966 | 28 Jul | No | OGT | UBad drive in Manuel |
| 55004 | 28 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55471 | 28 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55482 | 28 Jul | Yes | Internal | finder revamp |
| 55504 | 28 Jul | Yes | Internal | Make Puppet work with Suse-based distros |
| 55379 | 28 Jul | Yes | Internal | Shaun RT access |
| 55520 | 28 Jul | Yes | Entrepreneurs Circle | Re: Re: Introducing Usama and OpenVPN Setup Assistance |
| 55378 | 28 Jul | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55526 | 29 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55463 | 29 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55530 | 29 Jul | Yes | Kahootz | Kahootz application migration |
| 55529 | 29 Jul | Yes | Lantech | Moodle.ipa.ie upgrade |
| 55503 | 29 Jul | Yes | eTherapeutics | ETX abnormal worker node behaviour |
| 55304 | 29 Jul | Yes | Internal | Review Disaster Recovery Plan |
| 55352 | 29 Jul | No | OpenCorporates | Shut down backgrounder2.opencorporates.internal |
| 55537 | 29 Jul | Yes | AskBio | synpdb service on edb-lab-skye.askbio.com |
| 55525 | 29 Jul | Yes | Internal | De-commission birket |
| 55486 | 30 Jul | Yes | Internal | Fwd: Our Emails Are Changing |
| 55537 | 30 Jul | Yes | AskBio | synpdb service on edb-lab-skye.askbio.com |
| 55539 | 30 Jul | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 55484 | 30 Jul | Yes | Kahootz | Changing DRBD master for oscar and papa |
| 55529 | 30 Jul | Yes | Lantech | Moodle.ipa.ie upgrade |
| 55565 | 30 Jul | No | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55531 | 30 Jul | Yes | OpenCorporates | backup1 systemd status |
| 55543 | 30 Jul | Yes | Kahootz | Rebooting Memset front-server VM's today |
| 55532 | 30 Jul | Yes | TCV | DNS Record Issues |
| 55538 | 30 Jul | Yes | Kahootz | New user accounts on hosting (LDAP) please |
| 55547 | 30 Jul | Yes | OpenCorporates | Retention Periods |
| 55524 | 30 Jul | Yes | Internal | Bring up Client Services in K8s |
| 55549 | 31 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55551 | 31 Jul | Yes | Trident Honda | smbfs1.trident.lan unmerged configuration files |
| 55251 | 31 Jul | Yes | JaeVee | Remove Jaevee servers from support |
| 55552 | 31 Jul | Yes | Global Brands | Michael Nuttall shared the folder "VPNs" with you |
| 55539 | 31 Jul | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 55548 | 31 Jul | Yes | Kahootz | WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com |
| 55473 | 31 Jul | Yes | Sylvera | Remove Client Sylvera servers from support |
| 55544 | 31 Jul | Yes | eTherapeutics | URGENT: Gitlab is down again |
| 55556 | 31 Jul | Yes | Ingeus | CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal |
| 55561 | 01 Aug | Yes | JISC | ath-lin-prx-l01 outage |
| 55562 | 01 Aug | Yes | Novadata | CRITICAL: Networking: SSH on arcturus/leonis |
| 55559 | 01 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55308 | 01 Aug | Yes | OpenCorporates | Shutdown |
| 55563 | 01 Aug | Yes | Tusk IC | Storage alert: /srv/projects on mammoth.tusknet |
| 55090 | 01 Aug | Yes | Global Brands | Build Claycross guest network |
| 55405 | 01 Aug | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55565 | 01 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55563 | 04 Aug | Yes | Tusk IC | Storage alert: /srv/projects on mammoth.tusknet |
| 55521 | 04 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55310 | 04 Aug | Yes | Visku | Remove Visku servers from support |
| 55536 | 04 Aug | Yes | Internal | Test restore PyTrack |
| 55568 | 04 Aug | Yes | Internal | Monthly certificate expiry check |
| 55574 | 04 Aug | Yes | eTherapeutics | etx/prod/tcl-monitoring |
| 55311 | 04 Aug | Yes | Visku | Visku - post-contract review |
| 55380 | 04 Aug | Yes | Top To Toe | Setup Restic for TopToToe |
| 55579 | 04 Aug | Yes | Top To Toe | Move database archival script to systemd from cron |
| 55565 | 05 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55581 | 05 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55521 | 05 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55583 | 05 Aug | Yes | Internal | Weekly checks |
| 55561 | 05 Aug | Yes | JISC | ath-lin-prx-l01 outage |
| 55529 | 05 Aug | Yes | Lantech | Moodle.ipa.ie upgrade |
| 55582 | 05 Aug | No | Internal | Purge old client password records |
| 55579 | 05 Aug | Yes | Top To Toe | Move database archival script to systemd from cron |
| 55352 | 05 Aug | Yes | OpenCorporates | Shut down backgrounder2.opencorporates.internal |
| 54921 | 05 Aug | Yes | Troika | NIS to Active Directory migration |
| 55585 | 05 Aug | Yes | Sucden | STAR hardware refresh |
| 55405 | 08 Aug | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55602 | 08 Aug | Yes | OpenCorporates | Service: HTTP: OC Icinga |
| 55565 | 08 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55555 | 08 Aug | Yes | Entrepreneurs Circle | EC: How to Get Your Business to £100k Months Webinar |
| 55586 | 08 Aug | Yes | Novadata | Novadata power maintenance |
| 55521 | 08 Aug | No | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55593 | 08 Aug | Yes | AskBio | CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com |
| 55606 | 09 Aug | Yes | AskBio | AskBio - All hosts down |
| 55606 | 10 Aug | Yes | AskBio | AskBio - All hosts down |
| 55612 | 11 Aug | Yes | OGT | Disk space |
| 55565 | 11 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55611 | 11 Aug | Yes | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal |
| 55605 | 11 Aug | Yes | BD Group | UKBF Access |
| 55606 | 11 Aug | Yes | AskBio | AskBio - All hosts down |
| 55610 | 11 Aug | Yes | Internal | WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk |
| 55613 | 11 Aug | Yes | Trident Honda | Storage alert: /srv on smbfs1.trident.lan |
| 55593 | 11 Aug | No | AskBio | CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com |
| 55617 | 11 Aug | Yes | Kahootz | New fileservers |
| 55098 | 11 Aug | No | Gravytrain | Unsupported FTP monitoring |
| 55598 | 11 Aug | Yes | Internal | Redirect website |
| 55619 | 12 Aug | Yes | Internal | Weekly checks |
| 55565 | 12 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55622 | 12 Aug | Yes | Entrepreneurs Circle | Urgent: Access Termination Request for Usama Muhammad |
| 55405 | 12 Aug | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55378 | 12 Aug | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55521 | 12 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55597 | 12 Aug | Yes | Trident Honda | LDAPS Certificate on vmsvr1/2.trident.lan |
| 55620 | 12 Aug | Yes | Tusk IC | rsnapshot weekly running long on mammoth.tusknet |
| 55504 | 12 Aug | Yes | Internal | Make Puppet work with Suse-based distros |
| 55504 | 13 Aug | Yes | Internal | Make Puppet work with Suse-based distros |
| 55611 | 13 Aug | Yes | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal |
| 55405 | 13 Aug | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55620 | 13 Aug | Yes | Tusk IC | rsnapshot weekly running long on mammoth.tusknet |
| 55623 | 13 Aug | Yes | OpenCorporates | https://analysis.opencorporates.com down |
| 54966 | 13 Aug | Yes | OGT | UBad drive in Manuel |
| 55567 | 13 Aug | Yes | Internal | Schedule a test restore |
| 55598 | 13 Aug | Yes | Internal | Redirect website |
| 55521 | 13 Aug | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55641 | 13 Aug | Yes | OpenCorporates | GitLab Update Available: v18.2.2 |
| 55140 | 13 Aug | Yes | Kahootz | Borg backup objects in Glacier storage class |
| 55645 | 13 Aug | Yes | Internal | Upgrade clyde to Debian 13 (trixie) |
| 55647 | 14 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55632 | 14 Aug | Yes | AskBio | restic backup failure on edb-coll.askbio.com |
| 55649 | 14 Aug | Yes | Internal | log rotation issue |
| 55650 | 14 Aug | Yes | Internal | Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk |
| 54185 | 14 Aug | Yes | AskBio | Gitlab move |
| 55648 | 14 Aug | Yes | Novadata | leonis.novadata.internal failed services |
| 55577 | 14 Aug | No | JISC | Expiring VPN server certificate: ath-lin-prx-l0x |
| 55624 | 14 Aug | Yes | NFW | nfwgs2.nfw.internal spamd connection timeout issue |
| 55652 | 14 Aug | Yes | Internal | Upgrade fleet to Debian 13 (trixie) |
| 55654 | 15 Aug | Yes | Cirencester College | ccolive.cirencester.local storage volume usage /srv |
| 55660 | 15 Aug | Yes | Kahootz | 2nd S3 destination for offsite Borgbackup copy |
| 55649 | 15 Aug | Yes | Internal | log rotation issue |
| 55648 | 15 Aug | Yes | Novadata | leonis.novadata.internal failed services |
| 55663 | 15 Aug | Yes | Gravytrain | web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry |
| 55378 | 15 Aug | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
git hash: master (3f63af64)