| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55258 | 30 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55263 | 30 Jun | Yes | DLS Plastics | DLS potential ransomware infection |
| 55262 | 30 Jun | Yes | OpenCorporates | Storage alert: /srv/data_qa on zcluster2 |
| 55261 | 30 Jun | Yes | OpenCorporates | Storage alert: /srv/oc on zcluster2 |
| 55254 | 30 Jun | Yes | AskBio | vmware froze edb-coll.askbio.com |
| 55152 | 30 Jun | Yes | AskBio | Versioning on Coll, Mull, Jura and Iona /home |
| 55245 | 30 Jun | Yes | Sylvera | SM Support / Relationship Sunsetting Steps |
| 55270 | 30 Jun | Yes | Internal | tcl/avon ceph-mgr and node-exporter targets down |
| 55268 | 01 Jul | No | BD Group | Crontab updated |
| 55247 | 01 Jul | Yes | AskBio | GitLab updated |
| 55195 | 01 Jul | Yes | Tusk IC | mammoth.tusknet rsnapshot failure |
| 55306 | 01 Jul | Yes | Internal | Purge old client password records |
| 55312 | 02 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55197 | 02 Jul | Yes | Entrepreneurs Circle | Setup Request for New Domain - ecmasterplan.co.uk |
| 55347 | 02 Jul | Yes | OpenCorporates | HAProxy 14/15 |
| 55351 | 02 Jul | Yes | Cirencester College | CCVLE01 - Moodle Server |
| 55235 | 02 Jul | Yes | AskBio | coll,iona,jura,mull post maintenance issues |
| 55235 | 03 Jul | Yes | AskBio | coll,iona,jura,mull post maintenance issues |
| 55361 | 04 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55360 | 04 Jul | No | Top To Toe | Tiger Computing Backups Concerns |
| 55255 | 04 Jul | Yes | AskBio | /home usage |
| 55370 | 07 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55374 | 07 Jul | Yes | Quickline | aql-svr-sf-radius01: logrotate failure |
| 55366 | 07 Jul | Yes | Kahootz | Change hosting root passwords |
| 55376 | 07 Jul | Yes | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal |
| 55368 | 07 Jul | No | Internal | Monthly certificate expiry check |
| 55360 | 07 Jul | Yes | Top To Toe | Tiger Computing Backups Concerns |
| 55004 | 08 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55384 | 08 Jul | Yes | Internal | Weekly checks |
| 55382 | 08 Jul | Yes | OGT | On-Site Warranty due to expire - Rodney JBOD |
| 55385 | 08 Jul | Yes | OpenCorporates | zcluster1/2 puppet certificate expiry |
| 55380 | 08 Jul | Yes | Top To Toe | Setup Restic for TopToToe |
| 55377 | 08 Jul | Yes | Internal | Limesurvey 500: Internal Server Error |
| 55358 | 09 Jul | Yes | Sysdoc | DNS Record updates intensively |
| 55363 | 09 Jul | Yes | NFW | NEW Broadband provider |
| 55004 | 09 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 54870 | 09 Jul | Yes | TCV | TCV DNS Build/Migration (consultancy) |
| 55188 | 09 Jul | Yes | Sucden | sucden auto yum cache cleanup |
| 55390 | 09 Jul | Yes | TCV | web4.tcv.org.uk storage volume usage /var |
| 55377 | 09 Jul | Yes | Internal | Limesurvey 500: Internal Server Error |
| 55368 | 10 Jul | Yes | Internal | Monthly certificate expiry check |
| 55388 | 10 Jul | No | OpenCorporates | AWS RDS alerts |
| 55387 | 10 Jul | Yes | AskBio | Backups for PromPT, gitlab etc |
| 55405 | 10 Jul | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55399 | 10 Jul | Yes | Internal | Gitlab upgrade (18.1.2) |
| 55403 | 10 Jul | Yes | Geograph | Geograph Gitlab upgrade (18.1.2) |
| 55255 | 10 Jul | Yes | AskBio | /home usage |
| 55004 | 11 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55393 | 11 Jul | Yes | ITC Compliance | User removal |
| 54870 | 11 Jul | No | TCV | TCV DNS Build/Migration (consultancy) |
| 55395 | 11 Jul | Yes | ITC Compliance | Disaster recovery plan |
| 55391 | 11 Jul | Yes | Reigate College | SSL Certificates |
| 55371 | 14 Jul | Yes | Ingeus | Ingeus: login to Azure |
| 55396 | 14 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 53060 | 14 Jul | Yes | Econic Bio | Econic Bio |
| 55420 | 14 Jul | Yes | Quickline | Leftover config file on aql-svr-sf-radius01.quickline.co.uk |
| 55423 | 14 Jul | Yes | AskBio | libclang |
| 55417 | 14 Jul | Yes | Tusk IC | Storage alert: /srv/fast_scratch on mammoth.tusknet |
| 55426 | 14 Jul | Yes | NFW | New IP Address |
| 55155 | 14 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 55428 | 15 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55429 | 15 Jul | Yes | Internal | Weekly checks |
| 55155 | 15 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 54647 | 15 Jul | Yes | Azura | Ocado Firewall |
| 55434 | 15 Jul | Yes | ITC Compliance | web1.itccompliance.co.uk puppet fail loop |
| 54358 | 15 Jul | Yes | OpenCorporates | Storage alert: /var/lib/backuppc on backup1 |
| 55423 | 15 Jul | Yes | AskBio | libclang |
| 55437 | 15 Jul | Yes | OpenCorporates | SQL11 - On-Site Warranty Due to Expire |
| 55090 | 15 Jul | Yes | Global Brands | Build Claycross guest network |
| 55441 | 16 Jul | Yes | AskBio | Restic backup errors on edb-coll.askbio.com |
| 55255 | 16 Jul | Yes | AskBio | /home usage |
| 55396 | 16 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 55435 | 16 Jul | Yes | ITC Compliance | Missing backup files |
| 55446 | 16 Jul | Yes | Novadata | FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301] |
| 54870 | 16 Jul | Yes | TCV | TCV DNS Build/Migration (consultancy) |
| 55408 | 16 Jul | Yes | Kahootz | Packages from old kernel series |
| 55450 | 17 Jul | Yes | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet |
| 54870 | 17 Jul | No | TCV | TCV DNS Build/Migration (consultancy) |
| 55444 | 17 Jul | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55453 | 17 Jul | Yes | Internal | CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk |
| 55451 | 17 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 55454 | 18 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55442 | 18 Jul | Yes | Tusk IC | mammoth.tusknet disk volume usage /srv/scratch |
| 55451 | 18 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 54966 | 18 Jul | Yes | OGT | UBad drive in Manuel |
| 55444 | 18 Jul | Yes | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk |
| 55004 | 18 Jul | Yes | Kahootz | Build new environment for Kahootz (consultancy) |
| 55462 | 20 Jul | Yes | AskBio | CRITICAL: System Health: Systemd State on darkmatter.synpromics.com |
| 55463 | 20 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55464 | 21 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55456 | 21 Jul | Yes | Entrepreneurs Circle | WordPress Versions out of date on srv.entrepreneurscircle.org |
| 55467 | 21 Jul | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 55396 | 21 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 55451 | 21 Jul | Yes | Kahootz | Daily backup failed on xray.hosting.inovem.com |
| 55466 | 21 Jul | Yes | BD Group | EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue |
| 55455 | 21 Jul | Yes | ERF Electrical | WordPress Versions out of date on weblive.erfelectrical.co.uk |
| 55462 | 21 Jul | Yes | AskBio | CRITICAL: System Health: Systemd State on darkmatter.synpromics.com |
| 55461 | 21 Jul | Yes | Globecast | Storage alert: / on gcukscheddb02.globecastne.com |
| 54647 | 21 Jul | Yes | Azura | Ocado Firewall |
| 55468 | 21 Jul | Yes | JaeVee | SSL cert for sys.jaevee.co.uk |
| 55155 | 21 Jul | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 55472 | 21 Jul | Yes | Gravytrain | Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk |
| 54838 | 21 Jul | Yes | AskBio | AskBio Highly Available Reverse Proxy |
| 55475 | 22 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55469 | 22 Jul | Yes | OpenCorporates | Ayhan Setirekli - DevOps |
| 55457 | 22 Jul | Yes | Visku | WordPress Versions out of date on vps3.visku.com |
| 55396 | 22 Jul | Yes | Internal | WARNING: HTTP: TCL HTTPS Cert on birket.tiger-computing.co.uk |
| 54599 | 22 Jul | Yes | TCV | TCV DNS performance |
| 55090 | 22 Jul | Yes | Global Brands | Build Claycross guest network |
| 55471 | 22 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55397 | 22 Jul | Yes | Global Brands | Additional RemoteUser VPN configs |
| 55488 | 22 Jul | No | ATA Group | FW: ATA SBP : 8000015794 |
| 55487 | 22 Jul | Yes | Kahootz | Leftover config files on front servers |
| 55487 | 23 Jul | Yes | Kahootz | Leftover config files on front servers |
| 55489 | 23 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55378 | 23 Jul | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55484 | 23 Jul | Yes | Kahootz | Changing DRBD master for oscar and papa |
| 55490 | 23 Jul | Yes | Quickline | RADIUS |
| 55491 | 23 Jul | Yes | JISC | ath-lin-prx-l01.int.openathens.net DNS issue |
| 55492 | 23 Jul | Yes | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff |
| 55478 | 23 Jul | Yes | eTherapeutics | Docker Hub access and cache |
| 55500 | 24 Jul | Yes | Global Brands | CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal |
| 54599 | 24 Jul | Yes | TCV | TCV DNS performance |
| 55496 | 24 Jul | Yes | Internal | Gitlab upgrade (18.2.1) |
| 54966 | 24 Jul | No | OGT | UBad drive in Manuel |
| 55494 | 24 Jul | Yes | AskBio | DNS (10.193.220.5) inaccessible |
| 55463 | 24 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55471 | 24 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55507 | 24 Jul | Yes | Kahootz | bullseye-backports release file |
| 55506 | 24 Jul | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 55503 | 24 Jul | Yes | eTherapeutics | ETX abnormal worker node behaviour |
| 55167 | 24 Jul | Yes | eTherapeutics | ETX Sonar upgrade |
| 55498 | 25 Jul | Yes | eTherapeutics | ETX Gitlab upgrade (18.2.1) |
| 55499 | 25 Jul | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 18.2.1 |
| 55512 | 25 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55494 | 25 Jul | Yes | AskBio | DNS (10.193.220.5) inaccessible |
| 55449 | 25 Jul | Yes | Cirencester College | Wildcard SSL/TLS .cirencester.ac.uk expiry |
| 55463 | 25 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55405 | 25 Jul | No | Global Brands | Expiring CA | Remote User VPN |
| 55517 | 28 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55507 | 28 Jul | Yes | Kahootz | bullseye-backports release file |
| 55521 | 28 Jul | Yes | JISC | Putting l01 and l02 behind OpenAthens WAF |
| 55492 | 28 Jul | Yes | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff |
| 54966 | 28 Jul | No | OGT | UBad drive in Manuel |
| 55004 | 28 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55471 | 28 Jul | Yes | ATA Group | Technical onboarding | Support onboarding |
| 55482 | 28 Jul | Yes | Internal | finder revamp |
| 55504 | 28 Jul | Yes | Internal | Make Puppet work with Suse-based distros |
| 55379 | 28 Jul | Yes | Internal | Shaun RT access |
| 55520 | 28 Jul | Yes | Entrepreneurs Circle | Re: Re: Introducing Usama and OpenVPN Setup Assistance |
| 55378 | 28 Jul | Yes | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK |
| 55526 | 29 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55463 | 29 Jul | Yes | AskBio | Drive failure darkmatter.synpromics.com |
| 55530 | 29 Jul | Yes | Kahootz | Kahootz application migration |
| 55529 | 29 Jul | Yes | Lantech | Moodle.ipa.ie upgrade |
| 55503 | 29 Jul | Yes | eTherapeutics | ETX abnormal worker node behaviour |
| 55304 | 29 Jul | Yes | Internal | Review Disaster Recovery Plan |
| 55352 | 29 Jul | No | OpenCorporates | Shut down backgrounder2.opencorporates.internal |
| 55537 | 29 Jul | Yes | AskBio | synpdb service on edb-lab-skye.askbio.com |
| 55525 | 29 Jul | Yes | Internal | De-commission birket |
| 55486 | 30 Jul | Yes | Internal | Fwd: Our Emails Are Changing |
| 55537 | 30 Jul | Yes | AskBio | synpdb service on edb-lab-skye.askbio.com |
| 55539 | 30 Jul | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 55484 | 30 Jul | Yes | Kahootz | Changing DRBD master for oscar and papa |
| 55529 | 30 Jul | Yes | Lantech | Moodle.ipa.ie upgrade |
| 55565 | 30 Jul | No | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
| 55531 | 30 Jul | Yes | OpenCorporates | backup1 systemd status |
| 55543 | 30 Jul | Yes | Kahootz | Rebooting Memset front-server VM's today |
| 55532 | 30 Jul | Yes | TCV | DNS Record Issues |
| 55538 | 30 Jul | Yes | Kahootz | New user accounts on hosting (LDAP) please |
| 55547 | 30 Jul | Yes | OpenCorporates | Retention Periods |
| 55524 | 30 Jul | Yes | Internal | Bring up Client Services in K8s |
| 55549 | 31 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55551 | 31 Jul | Yes | Trident Honda | smbfs1.trident.lan unmerged configuration files |
| 55251 | 31 Jul | Yes | JaeVee | Remove Jaevee servers from support |
| 55552 | 31 Jul | Yes | Global Brands | Michael Nuttall shared the folder "VPNs" with you |
| 55539 | 31 Jul | Yes | AskBio | Weka on Macleod | Slow data transfer speed |
| 55548 | 31 Jul | Yes | Kahootz | WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com |
| 55473 | 31 Jul | Yes | Sylvera | Remove Client Sylvera servers from support |
| 55544 | 31 Jul | Yes | eTherapeutics | URGENT: Gitlab is down again |
| 55556 | 31 Jul | Yes | Ingeus | CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal |
| 55561 | 01 Aug | Yes | JISC | ath-lin-prx-l01 outage |
| 55562 | 01 Aug | Yes | Novadata | CRITICAL: Networking: SSH on arcturus/leonis |
| 55559 | 01 Aug | Yes | Internal | Check for Security Notices and System Updates |
| 55308 | 01 Aug | Yes | OpenCorporates | Shutdown |
| 55563 | 01 Aug | Yes | Tusk IC | Storage alert: /srv/projects on mammoth.tusknet |
| 55090 | 01 Aug | Yes | Global Brands | Build Claycross guest network |
| 55405 | 01 Aug | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55565 | 01 Aug | Yes | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk |
git hash: master (a2100d46)