| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 55043 | 09 Jun | Yes | Internal | multiple systems puppet issue |
| 54991 | 09 Jun | Yes | AskBio | NTP failing | macleod.synpromics.com |
| 54995 | 09 Jun | Yes | Azura | Storage alert: /var on ocado2.opentrk.com |
| 54892 | 09 Jun | Yes | AskBio | Handling prompt.synpromics.com URLs |
| 54951 | 09 Jun | Yes | Gravytrain | SSL renewal |
| 54994 | 09 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55030 | 09 Jun | Yes | Internal | MacBook |
| 55025 | 09 Jun | No | Gravytrain | KGM Account Move (consultancy child ticket) |
| 55040 | 09 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 54177 | 09 Jun | Yes | AskBio | /weka performance |
| 54838 | 09 Jun | Yes | AskBio | AskBio Highly Available Reverse Proxy |
| 54982 | 09 Jun | Yes | Internal | Monthly certificate expiry check |
| 55049 | 09 Jun | Yes | Internal | Client Services portal is missing |
| 54735 | 09 Jun | Yes | ITC Compliance | Expiring certificate: ITC Compliance |
| 55046 | 09 Jun | Yes | AskBio | edb-lab-skye.askbio.com frozen emails |
| 54772 | 09 Jun | Yes | Internal | I can't send encrypted email |
| 55012 | 09 Jun | Yes | BD Group | BDG: New Office IP Address |
| 55057 | 09 Jun | Yes | Globecast | gcukscheddb01/dev.globecastne.com multipath issue |
| 55058 | 09 Jun | Yes | Novadata | leonis.novadata.internal unmarged configuration |
| 55052 | 09 Jun | Yes | JISC | Veloxserv l01 and l02 patching |
| 55018 | 09 Jun | Yes | Kahootz | Disk errors on Oscar |
| 55053 | 09 Jun | Yes | ITC Compliance | Expiring certificate: ITC Compliance (Consultancy) |
| 54994 | 10 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55052 | 10 Jun | Yes | JISC | Veloxserv l01 and l02 patching |
| 54951 | 10 Jun | Yes | Gravytrain | SSL renewal |
| 55061 | 10 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55060 | 10 Jun | Yes | OpenCorporates | Remove user |
| 55062 | 10 Jun | Yes | Internal | Weekly checks |
| 55042 | 10 Jun | Yes | Kahootz | Disk error on Xray |
| 55013 | 10 Jun | Yes | Kahootz | Held linux-image package updates |
| 54772 | 10 Jun | Yes | Internal | I can't send encrypted email |
| 55024 | 10 Jun | No | Internal | Cleanup kahootz/whisky remnants |
| 54892 | 10 Jun | Yes | AskBio | Handling prompt.synpromics.com URLs |
| 54647 | 10 Jun | No | Azura | Ocado Firewall |
| 54349 | 10 Jun | Yes | Koinex | DOWN: koinexserver.home |
| 54564 | 10 Jun | Yes | DLS Plastics | dls-zimbra1.dls.internal distro upgrade |
| 55066 | 11 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55018 | 11 Jun | Yes | Kahootz | Disk errors on Oscar |
| 55064 | 11 Jun | Yes | Sucden | legolas.sucden.co.uk backups issue |
| 55065 | 11 Jun | Yes | TCV | Cyber Essentials Plus Audit |
| 54892 | 11 Jun | Yes | AskBio | Handling prompt.synpromics.com URLs |
| 54966 | 11 Jun | Yes | OGT | UBad drive in Manuel |
| 55024 | 11 Jun | No | Internal | Cleanup kahootz/whisky remnants |
| 54994 | 11 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 54951 | 11 Jun | Yes | Gravytrain | SSL renewal |
| 55044 | 11 Jun | Yes | AskBio | Prebackup for backups.synpromics.com on talisker.synpromics.com |
| 55067 | 11 Jun | Yes | OGT | rodney1.internal.ogtip.com volume usage /var |
| 55046 | 11 Jun | Yes | AskBio | edb-lab-skye.askbio.com frozen emails |
| 54564 | 11 Jun | Yes | DLS Plastics | dls-zimbra1.dls.internal distro upgrade |
| 54647 | 11 Jun | Yes | Azura | Ocado Firewall |
| 54839 | 11 Jun | Yes | NFW | nfwgs2.nfw.internal spamd/spamassassin configuration issue |
| 54735 | 11 Jun | Yes | ITC Compliance | Expiring certificate: ITC Compliance |
| 54847 | 11 Jun | Yes | Econic Bio | Create client services account for Qian Gao |
| 55075 | 11 Jun | Yes | Trident Honda | LDAPS certificate expiring on vmsvr1/2.trident.lan |
| 55077 | 12 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55072 | 12 Jun | Yes | ITC Compliance | Phil Cross |
| 55079 | 12 Jun | Yes | AskBio | NTP service on edb-lab-skye.askbio.com |
| 55018 | 12 Jun | Yes | Kahootz | Disk errors on Oscar |
| 55074 | 12 Jun | Yes | Gravytrain | gravytrain update dev systems |
| 54994 | 12 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55082 | 12 Jun | Yes | Internal | Gitlab upgrade (18.0.2) |
| 54906 | 12 Jun | Yes | Sucden | GS2 PTP investigation |
| 55056 | 12 Jun | Yes | Entrepreneurs Circle | srv.entrepreneurscircle.org VPN cert expiry |
| 54440 | 12 Jun | No | OpenCorporates | ElastiCache Monitoring |
| 55054 | 12 Jun | Yes | Internal | calcifer.boo.tc staff vpn cert expiry |
| 55083 | 12 Jun | Yes | Geograph | Geograph Gitlab upgrade (18.0.2) |
| 55024 | 12 Jun | Yes | Internal | Cleanup kahootz/whisky remnants |
| 54735 | 12 Jun | Yes | ITC Compliance | Expiring certificate: ITC Compliance |
| 55006 | 12 Jun | Yes | Sucden | Python Versions on Declan/Duffman. Can 3.12 be installed? |
| 55086 | 12 Jun | Yes | AskBio | Load average on Skye |
| 55085 | 13 Jun | Yes | eTherapeutics | ETX Gitlab upgrade (18.0.2) |
| 55084 | 13 Jun | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 18.0.2 |
| 55088 | 13 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55018 | 13 Jun | Yes | Kahootz | Disk errors on Oscar |
| 55089 | 13 Jun | Yes | TCV | Linux Servers not showing for our CE+ audit scan |
| 54966 | 13 Jun | No | OGT | UBad drive in Manuel |
| 54838 | 13 Jun | Yes | AskBio | AskBio Highly Available Reverse Proxy |
| 54994 | 13 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55055 | 13 Jun | Yes | Internal | tame.tiger-computing.co.uk staff vpn cert expiry |
| 54440 | 13 Jun | Yes | OpenCorporates | ElastiCache Monitoring |
| 54870 | 13 Jun | Yes | TCV | TCV DNS Build/Migration (consultancy) |
| 54647 | 13 Jun | No | Azura | Ocado Firewall |
| 55051 | 13 Jun | Yes | OpenCorporates | Foward External Bot logs into opensearch |
| 55090 | 13 Jun | Yes | Global Brands | Build Claycross guest network |
| 55091 | 13 Jun | Yes | TCV | Cyber Essential Plus Fails |
| 55092 | 13 Jun | Yes | eTherapeutics | etx/prod/devtools failing pods |
| 55095 | 13 Jun | Yes | Quickline | RADIUD Disk Space |
| 55074 | 13 Jun | Yes | Gravytrain | gravytrain update dev systems |
| 55096 | 13 Jun | Yes | OGT | basil.internal.ogtip.com system load |
| 55046 | 13 Jun | Yes | AskBio | edb-lab-skye.askbio.com frozen emails |
| 55101 | 16 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55018 | 16 Jun | Yes | Kahootz | Disk errors on Oscar |
| 55042 | 16 Jun | No | Kahootz | Disk error on Xray |
| 54870 | 16 Jun | No | TCV | TCV DNS Build/Migration (consultancy) |
| 55074 | 16 Jun | Yes | Gravytrain | gravytrain update dev systems |
| 54966 | 16 Jun | Yes | OGT | UBad drive in Manuel |
| 55097 | 16 Jun | Yes | AskBio | Skye rebooted |
| 55095 | 16 Jun | Yes | Quickline | RADIUD Disk Space |
| 55102 | 16 Jun | Yes | Cirencester College | CCOLive postgres db failing |
| 54994 | 16 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 54860 | 16 Jun | Yes | OpenCorporates | Find a replacement for git3 SSH back-door |
| 55092 | 16 Jun | Yes | eTherapeutics | etx/prod/devtools failing pods |
| 54878 | 16 Jun | Yes | AskBio | Gitlab / docker builds in CI |
| 54185 | 16 Jun | No | AskBio | Gitlab move |
| 54959 | 16 Jun | Yes | Kahootz | kahootz/xray Kubernetes Version Nearing End Of Life |
| 55105 | 17 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 54994 | 17 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55106 | 17 Jun | Yes | Internal | Weekly checks |
| 55080 | 17 Jun | Yes | Kahootz | Borgbackup |
| 55092 | 17 Jun | Yes | eTherapeutics | etx/prod/devtools failing pods |
| 55090 | 17 Jun | Yes | Global Brands | Build Claycross guest network |
| 55141 | 17 Jun | Yes | Gravytrain | gravytrain remove/tweak checks that fail because of redirects |
| 54746 | 17 Jun | Yes | Internal | Test restore Keycloak |
| 54440 | 17 Jun | No | OpenCorporates | ElastiCache Monitoring |
| 55144 | 17 Jun | Yes | Gravytrain | Backup request from S3 |
| 55149 | 18 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55107 | 18 Jun | Yes | NFW | nfwgs2.nfw.internal spamassassin maint service failure |
| 54994 | 18 Jun | Yes | AskBio | Fold restic backups into managed backups conf |
| 55140 | 18 Jun | Yes | Kahootz | Borg backup objects in Glacier storage class |
| 54349 | 18 Jun | Yes | Koinex | DOWN: koinexserver.home |
| 54647 | 18 Jun | Yes | Azura | Ocado Firewall |
| 55152 | 18 Jun | Yes | AskBio | Versioning on Coll, Mull, Jura and Iona /home |
| 55141 | 18 Jun | Yes | Gravytrain | gravytrain remove/tweak checks that fail because of redirects |
| 55074 | 18 Jun | No | Gravytrain | gravytrain update dev systems |
| 55022 | 18 Jun | Yes | Sylvera | Iron Mountain Backup Questionaire |
| 54185 | 18 Jun | No | AskBio | Gitlab move |
| 55146 | 18 Jun | Yes | Global Brands | DOWN: claycross.global-brands.internal |
| 55158 | 19 Jun | Yes | OpenCorporates | opencorporates tcl LDAP account failure |
| 55157 | 19 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55153 | 19 Jun | No | Entrepreneurs Circle | Re: Introducing Usama and OpenVPN Setup Assistance |
| 55146 | 19 Jun | No | Global Brands | DOWN: claycross.global-brands.internal |
| 55143 | 19 Jun | Yes | Internal | bottle kubectl config failing |
| 54440 | 19 Jun | No | OpenCorporates | ElastiCache Monitoring |
| 55107 | 19 Jun | Yes | NFW | nfwgs2.nfw.internal spamassassin maint service failure |
| 54737 | 19 Jun | Yes | AskBio | PromPT runner and server monitoring on Iona |
| 55142 | 19 Jun | Yes | BD Group | Several sites down on ef-v5-nodes.c.ef-platform.internal |
| 55163 | 19 Jun | Yes | Entrepreneurs Circle | Urgent Update Required: IP Address Change |
| 55164 | 20 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55107 | 20 Jun | Yes | NFW | nfwgs2.nfw.internal spamassassin maint service failure |
| 54185 | 20 Jun | No | AskBio | Gitlab move |
| 54737 | 20 Jun | Yes | AskBio | PromPT runner and server monitoring on Iona |
| 55142 | 20 Jun | Yes | BD Group | Several sites down on ef-v5-nodes.c.ef-platform.internal |
| 54860 | 20 Jun | Yes | OpenCorporates | Find a replacement for git3 SSH back-door |
| 55168 | 20 Jun | Yes | Globecast | gcukscheddb01/02/dev.globecastne.com hosts down |
| 54847 | 20 Jun | Yes | Econic Bio | Create client services account for Qian Gao |
| 54349 | 20 Jun | Yes | Koinex | DOWN: koinexserver.home |
| 55172 | 23 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55051 | 23 Jun | Yes | OpenCorporates | Foward External Bot logs into opensearch |
| 55170 | 23 Jun | Yes | AskBio | WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com |
| 55074 | 23 Jun | Yes | Gravytrain | gravytrain update dev systems |
| 55167 | 23 Jun | Yes | eTherapeutics | ETX Sonar upgrade |
| 55140 | 23 Jun | Yes | Kahootz | Borg backup objects in Glacier storage class |
| 55151 | 23 Jun | Yes | Sucden | Patch Cycle |
| 54931 | 23 Jun | Yes | Aston Matthews | RHEL 6.9 P2V (consultancy) |
| 54744 | 23 Jun | Yes | Internal | Ticket resolution email |
| 55155 | 24 Jun | Yes | ATA Group | Technical onboarding | Pre-contract checks |
| 55186 | 24 Jun | Yes | OGT | sybil.internal.ogtip.com volume usage /Data |
| 55182 | 24 Jun | Yes | Sucden | CRITICAL: NRPE Disk: /var on multiple systems |
| 55183 | 24 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55175 | 24 Jun | Yes | Tusk IC | new backup drives |
| 55184 | 24 Jun | Yes | Internal | Weekly checks |
| 55104 | 24 Jun | Yes | Internal | Test restore OpenLDAP |
| 55151 | 24 Jun | Yes | Sucden | Patch Cycle |
| 55167 | 24 Jun | Yes | eTherapeutics | ETX Sonar upgrade |
| 55191 | 24 Jun | Yes | Tusk IC | server login |
| 55153 | 24 Jun | Yes | Entrepreneurs Circle | Re: Introducing Usama and OpenVPN Setup Assistance |
| 54279 | 24 Jun | No | Internal | LDAP overhaul |
| 54279 | 25 Jun | Yes | Internal | LDAP overhaul |
| 55195 | 25 Jun | Yes | Tusk IC | mammoth.tusknet rsnapshot failure |
| 55175 | 25 Jun | Yes | Tusk IC | new backup drives |
| 55191 | 25 Jun | Yes | Tusk IC | server login |
| 55075 | 25 Jun | Yes | Trident Honda | LDAPS certificate expiring on vmsvr1/2.trident.lan |
| 55187 | 25 Jun | Yes | eTherapeutics | dgx2.internal.etherapeutics.co.uk volume usage / |
| 55094 | 25 Jun | Yes | Lantech | Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie |
| 53060 | 25 Jun | Yes | Econic Bio | Econic Bio |
| 55234 | 26 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55236 | 26 Jun | Yes | Internal | Gitlab upgrade (18.1.1) |
| 55195 | 26 Jun | Yes | Tusk IC | mammoth.tusknet rsnapshot failure |
| 55241 | 26 Jun | Yes | Internal | Gitlab upgrade (18.1.1) |
| 55244 | 26 Jun | Yes | Entrepreneurs Circle | Assistance Required: Increasing PHP Memory Limit |
| 54931 | 26 Jun | No | Aston Matthews | RHEL 6.9 P2V (consultancy) |
| 55232 | 26 Jun | Yes | OGT | rodney.internal.ogtip.com volume usage /srv/ngs |
| 55242 | 27 Jun | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 18.1.1 |
| 55248 | 27 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55235 | 27 Jun | Yes | AskBio | coll,iona,jura,mull post maintenance issues |
| 55249 | 27 Jun | Yes | Internal | WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk |
| 55195 | 27 Jun | Yes | Tusk IC | mammoth.tusknet rsnapshot failure |
| 55253 | 27 Jun | Yes | Geograph | geograph/prod/production data-redis-ha-server-1 filling up |
| 55254 | 28 Jun | Yes | AskBio | vmware froze edb-coll.askbio.com |
| 55256 | 29 Jun | Yes | OpenCorporates | ElastiCache Conncetions - oc-prod-openc-frontend-001 |
| 55258 | 30 Jun | Yes | Internal | Check for Security Notices and System Updates |
| 55263 | 30 Jun | Yes | DLS Plastics | DLS potential ransomware infection |
| 55262 | 30 Jun | Yes | OpenCorporates | Storage alert: /srv/data_qa on zcluster2 |
| 55261 | 30 Jun | Yes | OpenCorporates | Storage alert: /srv/oc on zcluster2 |
| 55254 | 30 Jun | Yes | AskBio | vmware froze edb-coll.askbio.com |
| 55152 | 30 Jun | Yes | AskBio | Versioning on Coll, Mull, Jura and Iona /home |
| 55245 | 30 Jun | Yes | Sylvera | SM Support / Relationship Sunsetting Steps |
| 55270 | 30 Jun | Yes | Internal | tcl/avon ceph-mgr and node-exporter targets down |
| 55268 | 01 Jul | No | BD Group | Crontab updated |
| 55247 | 01 Jul | Yes | AskBio | GitLab updated |
| 55195 | 01 Jul | Yes | Tusk IC | mammoth.tusknet rsnapshot failure |
| 55306 | 01 Jul | Yes | Internal | Purge old client password records |
| 55312 | 02 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55197 | 02 Jul | Yes | Entrepreneurs Circle | Setup Request for New Domain - ecmasterplan.co.uk |
| 55347 | 02 Jul | Yes | OpenCorporates | HAProxy 14/15 |
| 55351 | 02 Jul | Yes | Cirencester College | CCVLE01 - Moodle Server |
| 55235 | 02 Jul | Yes | AskBio | coll,iona,jura,mull post maintenance issues |
| 55235 | 03 Jul | Yes | AskBio | coll,iona,jura,mull post maintenance issues |
| 55361 | 04 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55360 | 04 Jul | No | Top To Toe | Tiger Computing Backups Concerns |
| 55255 | 04 Jul | Yes | AskBio | /home usage |
| 55370 | 07 Jul | Yes | Internal | Check for Security Notices and System Updates |
| 55374 | 07 Jul | Yes | Quickline | aql-svr-sf-radius01: logrotate failure |
| 55366 | 07 Jul | Yes | Kahootz | Change hosting root passwords |
| 55376 | 07 Jul | Yes | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal |
| 55368 | 07 Jul | No | Internal | Monthly certificate expiry check |
| 55360 | 07 Jul | Yes | Top To Toe | Tiger Computing Backups Concerns |
| 55004 | 08 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55384 | 08 Jul | Yes | Internal | Weekly checks |
| 55382 | 08 Jul | Yes | OGT | On-Site Warranty due to expire - Rodney JBOD |
| 55385 | 08 Jul | Yes | OpenCorporates | zcluster1/2 puppet certificate expiry |
| 55380 | 08 Jul | Yes | Top To Toe | Setup Restic for TopToToe |
| 55377 | 08 Jul | Yes | Internal | Limesurvey 500: Internal Server Error |
| 55358 | 09 Jul | Yes | Sysdoc | DNS Record updates intensively |
| 55363 | 09 Jul | Yes | NFW | NEW Broadband provider |
| 55004 | 09 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 54870 | 09 Jul | Yes | TCV | TCV DNS Build/Migration (consultancy) |
| 55188 | 09 Jul | Yes | Sucden | sucden auto yum cache cleanup |
| 55390 | 09 Jul | Yes | TCV | web4.tcv.org.uk storage volume usage /var |
| 55377 | 09 Jul | Yes | Internal | Limesurvey 500: Internal Server Error |
| 55368 | 10 Jul | Yes | Internal | Monthly certificate expiry check |
| 55388 | 10 Jul | No | OpenCorporates | AWS RDS alerts |
| 55387 | 10 Jul | Yes | AskBio | Backups for PromPT, gitlab etc |
| 55405 | 10 Jul | Yes | Global Brands | Expiring CA | Remote User VPN |
| 55399 | 10 Jul | Yes | Internal | Gitlab upgrade (18.1.2) |
| 55403 | 10 Jul | Yes | Geograph | Geograph Gitlab upgrade (18.1.2) |
| 55255 | 10 Jul | Yes | AskBio | /home usage |
| 55004 | 11 Jul | No | Kahootz | Build new environment for Kahootz (consultancy) |
| 55393 | 11 Jul | Yes | ITC Compliance | User removal |
| 54870 | 11 Jul | No | TCV | TCV DNS Build/Migration (consultancy) |
| 55395 | 11 Jul | Yes | ITC Compliance | Disaster recovery plan |
| 55391 | 11 Jul | Yes | Reigate College | SSL Certificates |
git hash: master (1badab1b)