RT updates report

31 Mar - 02 May

RT Work date Ticket updated? Client Subject
54294 31 Mar Yes DLS Plastics DLS potential ransomware infection
54268 31 Mar Yes OpenCorporates downgrade all the search1-5 from premier to business
54250 31 Mar Yes AskBio talisker.synpromics.com duply duration
51406 31 Mar Yes NovaData Novadata CentOS7 EOL
54312 31 Mar Yes Entrepreneurs Circle IP Address Change - SFTP
54309 31 Mar Yes Internal Laptop, keys and accounts for Dan
54313 31 Mar Yes Kahootz CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53945 31 Mar Yes NovaData Novadata backup cost
54301 01 Apr Yes OpenCorporates analysis-app.opencorporates.com is down
54314 01 Apr No Internal Check for Security Notices and System Updates
54287 01 Apr Yes Internal I can't access Slack
53754 01 Apr Yes Internal Uploading images to wiki
54182 01 Apr Yes Internal New Starter (Technical): Daniel Outten
54294 01 Apr Yes DLS Plastics DLS potential ransomware infection
54323 01 Apr Yes Entrepreneurs Circle Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54239 01 Apr No Ingeus Fwd: Azure DevOps personal access token nearing expiration
54316 01 Apr Yes Internal Weekly checks
54326 02 Apr Yes Internal Check for Security Notices and System Updates
54294 02 Apr Yes DLS Plastics DLS potential ransomware infection
54327 02 Apr Yes ITC Compliance System uptime
54329 02 Apr Yes Internal No module named 'pytiger.logging.legacy'
54198 02 Apr Yes OpenCorporates Support for OC web and api
54309 02 Apr No Internal Laptop, keys and accounts for Dan
54301 02 Apr Yes OpenCorporates analysis-app.opencorporates.com is down
54323 02 Apr Yes Entrepreneurs Circle Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54201 02 Apr Yes OpenCorporates Bot1 running slow
54336 02 Apr Yes OpenCorporates Openleis
54182 03 Apr Yes Internal New Starter (Technical): Daniel Outten
54338 03 Apr Yes Internal Check for Security Notices and System Updates
53873 03 Apr Yes Entrepreneurs Circle Introducing Usama and OpenVPN Setup Assistance
54294 03 Apr Yes DLS Plastics DLS potential ransomware infection
54028 03 Apr Yes Rotastat Expiring certificate | gallus.rotastat.com
54340 03 Apr Yes NFW Allias
54345 03 Apr Yes AskBio URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54345 04 Apr Yes AskBio URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54347 04 Apr Yes Internal Check for Security Notices and System Updates
54182 04 Apr No Internal New Starter (Technical): Daniel Outten
54352 04 Apr Yes TCV TCV Domains
54353 04 Apr Yes AskBio edb-lab-skye.askbio.com disk space
54239 04 Apr Yes Ingeus Fwd: Azure DevOps personal access token nearing expiration
54354 04 Apr Yes Kahootz Apache Logs
52684 04 Apr No Sucden Support for Sucden
53354 06 Apr Yes OGT Configure UPSes
54369 07 Apr Yes Tusk IC update user details
54360 07 Apr Yes OpenCorporates frontend-sentinel12 disk space /var
54353 07 Apr Yes AskBio edb-lab-skye.askbio.com disk space
54349 07 Apr Yes Koinex DOWN: koinexserver.home
54366 07 Apr Yes Internal Check for Security Notices and System Updates
54301 07 Apr Yes OpenCorporates analysis-app.opencorporates.com is down
54371 07 Apr Yes Edinburgh University mathsgpu2/3
54330 07 Apr Yes Kahootz Storage alert: /var on xray.hosting.inovem.com
54336 07 Apr Yes OpenCorporates Openleis
54358 07 Apr Yes OpenCorporates Storage alert: /var/lib/backuppc on backup1
54359 07 Apr Yes BD Group CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53945 07 Apr Yes NovaData Novadata backup cost
54374 07 Apr Yes AskBio UPS beeping
54332 07 Apr Yes Internal Update Lime Survey installation
54375 07 Apr Yes Kahootz Expired Puppet Release Key on Golf
54145 07 Apr Yes OpenCorporates DB Cleanup tasks
54376 07 Apr Yes AskBio CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54378 08 Apr Yes Internal Check for Security Notices and System Updates
54379 08 Apr Yes Internal Weekly checks
54145 08 Apr Yes OpenCorporates DB Cleanup tasks
54381 08 Apr Yes OpenCorporates Mysql not running
54383 08 Apr Yes OpenCorporates backgrounder1 disk volumes filling up
54271 08 Apr Yes Internal Eibhlín account details (technical)
54384 08 Apr Yes Quickline aql-svr-zabbix-app.quickline.co.uk configuration tool failure
54185 08 Apr No AskBio Gitlab move
54270 08 Apr Yes OpenCorporates Server support removals
53945 08 Apr No NovaData Novadata backup cost
54368 09 Apr Yes Internal Quarterly Ouse Failover Test
54390 09 Apr Yes Internal Check for Security Notices and System Updates
54391 09 Apr Yes eTherapeutics etx/prod aws backup job failure
54383 09 Apr Yes OpenCorporates backgrounder1 disk volumes filling up
54145 09 Apr Yes OpenCorporates DB Cleanup tasks
54388 09 Apr Yes AskBio Odd tcl/Docker behaviour
54364 09 Apr Yes Internal Monthly certificate expiry check
54380 09 Apr Yes OGT manuel.internal.ogtip.com predictive disk failure
54343 09 Apr Yes BD Group Server Time Configuration
54396 09 Apr Yes AskBio macleod.synpromics.com multiple timeouts
54389 09 Apr No OpenCorporates Fix up HAProxy config
54387 09 Apr No OpenCorporates Creating an RDP snapshot of frontend Redis (10.43.15.31)
54395 09 Apr No Internal Gitlab upgrade (17.10.4)
54373 09 Apr Yes AskBio DOWN: edb-coll.askbio.com
54400 10 Apr Yes eTherapeutics ETX Gitlab upgrade (17.10.4)
54399 10 Apr Yes OpenCorporates OpenCorporates Gitlab upgrade (17.10.4)
54402 10 Apr Yes OGT rodney1/2.internal.ogtip.com cluster issue
54384 10 Apr Yes Quickline aql-svr-zabbix-app.quickline.co.uk configuration tool failure
54349 10 Apr Yes Koinex DOWN: koinexserver.home
54401 10 Apr Yes Internal Check for Security Notices and System Updates
54398 10 Apr Yes Geograph Geograph Gitlab upgrade (17.10.4)
54405 10 Apr Yes Internal Severn memory upgrades
54145 10 Apr Yes OpenCorporates DB Cleanup tasks
54395 10 Apr Yes Internal Gitlab upgrade (17.10.4)
54389 10 Apr Yes OpenCorporates Fix up HAProxy config
54382 10 Apr Yes JISC Google Cloud Armor WAF Implementation Testing
54361 10 Apr Yes OGT Create client services account for Jolyon Holdstock
54403 10 Apr Yes Kahootz Backups
54343 10 Apr Yes BD Group Server Time Configuration
54380 10 Apr Yes OGT manuel.internal.ogtip.com predictive disk failure
54475 10 Apr Yes Kahootz CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com
54335 10 Apr Yes Cambridge Flow Solutions Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54476 10 Apr Yes DLS Plastics DOWN: Ddlskvm2
54354 10 Apr Yes Kahootz Apache Logs
54201 10 Apr Yes OpenCorporates Bot1 running slow
54474 10 Apr Yes Kahootz Tomcat startup
54375 10 Apr Yes Kahootz Expired Puppet Release Key on Golf
54277 10 Apr Yes Gravytrain PCCs for Gravytrain
54404 10 Apr Yes OpenCorporates Staging Mesos
54404 11 Apr Yes OpenCorporates Staging Mesos
54377 11 Apr Yes AskBio List of Managed Servers
54480 11 Apr Yes OpenCorporates CRITICAL: disk /tmp on backup1.opencorporates.internal
54478 11 Apr Yes Internal Check for Security Notices and System Updates
54402 11 Apr Yes OGT rodney1/2.internal.ogtip.com cluster issue
54145 11 Apr Yes OpenCorporates DB Cleanup tasks
54475 11 Apr Yes Kahootz CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com
54277 11 Apr Yes Gravytrain PCCs for Gravytrain
54474 11 Apr Yes Kahootz Tomcat startup
54483 11 Apr Yes OpenCorporates OpenC Release
54198 11 Apr Yes OpenCorporates Support for OC web and api
54185 11 Apr Yes AskBio Gitlab move
54257 11 Apr Yes Crystal Units FW: Crystal Units Limited Red Hat renewal
54380 11 Apr Yes OGT manuel.internal.ogtip.com predictive disk failure
54134 11 Apr Yes AskBio Email from Iona and other datacentre servers
52577 11 Apr Yes Gravytrain Gravytrain Linux Support
54240 11 Apr No Sucden OLM / Patching
54405 11 Apr No Internal Severn memory upgrades
54388 14 Apr Yes AskBio Odd tcl/Docker behaviour
54513 14 Apr Yes Trident Honda Storage alert: / on smbfs1.trident.lan
54134 14 Apr Yes AskBio Email from Iona and other datacentre servers
54118 14 Apr Yes Sucden legs.sucden.co.uk NTP issue
54324 14 Apr Yes Sucden Onboarding of svaolmgs201
54505 14 Apr Yes Internal Check for Security Notices and System Updates
54186 14 Apr Yes Sucden Sucden raid issues
54196 14 Apr Yes eTherapeutics Remove stardrop from support
54164 14 Apr Yes Sucden Sucden systems monitoring cleanup
54240 14 Apr No Sucden OLM / Patching
54506 14 Apr Yes AskBio edb-coll: restic-home-backup.service fails
54509 14 Apr Yes OGT Borg backup running long
53680 14 Apr Yes TCV our RT server & software
54521 14 Apr Yes Internal Opening PDFs in Thunderbird before sending email
54393 14 Apr Yes TCV Test domain?
54324 15 Apr Yes Sucden Onboarding of svaolmgs201
54557 15 Apr Yes Internal Check for Security Notices and System Updates
54513 15 Apr Yes Trident Honda Storage alert: / on smbfs1.trident.lan
54509 15 Apr Yes OGT Borg backup running long
53680 15 Apr Yes TCV our RT server & software
54520 15 Apr Yes AskBio /tmp cleared on Coll, Jura, Mull and Iona
54510 15 Apr Yes AskBio Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54565 15 Apr Yes OGT /srv on blaney.internal.ogtip.com is at 91% utilisation
54559 15 Apr Yes Internal Weekly checks
54567 15 Apr Yes OpenCorporates OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54077 15 Apr Yes Sucden Support for svaolmgs201
52577 15 Apr Yes Gravytrain Gravytrain Linux Support
54568 15 Apr Yes Internal WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
54569 16 Apr Yes TCV mis.tcv.org.uk is unreachable
54565 16 Apr Yes OGT /srv on blaney.internal.ogtip.com is at 91% utilisation
54352 16 Apr Yes TCV TCV Domains
54574 16 Apr Yes OpenCorporates Better uptime
54240 16 Apr Yes Sucden OLM / Patching
54575 16 Apr Yes OpenCorporates OpenC - GitHub PR to deploy code to PreProd environment
54576 16 Apr Yes BD Group PEN Tests
54239 16 Apr Yes Ingeus Fwd: Azure DevOps personal access token nearing expiration
54577 16 Apr Yes eTherapeutics CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
53680 16 Apr Yes TCV our RT server & software
54186 16 Apr Yes Sucden Sucden raid issues
54571 16 Apr Yes Internal Check for Security Notices and System Updates
54500 16 Apr Yes Internal Tetra Byte - Linux
52577 16 Apr Yes Gravytrain Gravytrain Linux Support
54513 16 Apr Yes Trident Honda Storage alert: / on smbfs1.trident.lan
54482 16 Apr Yes Ingeus Git Repository is not Ready
53983 16 Apr Yes Internal Test restore NetBox
54582 16 Apr Yes Quickline DNS issues on aql-svr-zabbix-app.quickline.co.uk
54584 17 Apr Yes Internal Check for Security Notices and System Updates
54574 17 Apr Yes OpenCorporates Better uptime
54145 17 Apr Yes OpenCorporates DB Cleanup tasks
53680 17 Apr Yes TCV our RT server & software
52577 17 Apr Yes Gravytrain Gravytrain Linux Support
54438 17 Apr Yes Internal gitlab db backup script error
54497 17 Apr Yes Sucden FW: STAR hardware decommission
54591 17 Apr Yes Novadata X2go connection failure
54593 17 Apr Yes Internal Switch from Puppet Agent to OpenVox Agent
54595 18 Apr Yes OpenCorporates frontend-sentinel12.opencorporates.internal
54594 22 Apr Yes Internal Check for Security Notices and System Updates
54597 22 Apr Yes Internal Weekly checks
54595 22 Apr Yes OpenCorporates frontend-sentinel12.opencorporates.internal
54588 22 Apr Yes Reigate College Backups cannot reach rc-mss.reigate.ac.uk
54599 22 Apr Yes TCV TCV DNS performance
54598 22 Apr Yes Gravytrain prod.gt1.grvytrn.co.uk disk full
54600 22 Apr Yes Entrepreneurs Circle Urgent Update Required: IP Address Change for New HQ
52632 22 Apr No Kahootz Build new environment for Kahootz
54376 22 Apr Yes AskBio CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54582 22 Apr Yes Quickline DNS issues on aql-svr-zabbix-app.quickline.co.uk
52577 22 Apr Yes Gravytrain Gravytrain Linux Support
54605 23 Apr Yes Internal Check for Security Notices and System Updates
54511 23 Apr Yes OpenCorporates sec1 backup failure
54604 23 Apr Yes OpenCorporates frontend-sentinel12 connection fail
54585 23 Apr Yes ERF Electrical WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54606 23 Apr Yes JISC OpenAthens patching
54607 23 Apr Yes Tusk IC 'arpanpal' gid
52632 23 Apr Yes Kahootz Build new environment for Kahootz
54479 23 Apr Yes OpenCorporates Improve OC ES monitoring
54372 23 Apr Yes OpenCorporates Improve OC mysql cluster monitoring
52577 23 Apr Yes Gravytrain Gravytrain Linux Support
54598 23 Apr Yes Gravytrain prod.gt1.grvytrn.co.uk disk full
54591 23 Apr Yes Novadata X2go connection failure
52960 23 Apr Yes Internal Standardise ISO27001 induction training (Nov 2024 OFI1)
54606 24 Apr Yes JISC OpenAthens patching
54613 24 Apr Yes Internal Gitlab upgrade (17.11.1)
54614 24 Apr Yes OpenCorporates OpenCorporates Gitlab upgrade 17.11.1
54612 24 Apr Yes Internal Check for Security Notices and System Updates
54615 24 Apr Yes Kahootz Daily dashboard (RT-34259) empty again
54146 24 Apr Yes Top To Toe RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54617 24 Apr Yes Geograph Geograph Gitlab upgrade (17.11.1)
54599 24 Apr Yes TCV TCV DNS performance
53754 24 Apr Yes Internal Uploading images to wiki
54601 24 Apr Yes OpenCorporates Frontend Redis Dump
54258 24 Apr Yes eTherapeutics dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54405 24 Apr Yes Internal Severn memory upgrades
53354 24 Apr Yes OGT Configure UPSes
54619 24 Apr Yes Global Brands CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54393 24 Apr Yes TCV Test domain?
52577 24 Apr No Gravytrain Gravytrain Linux Support
54622 24 Apr Yes BD Group IP Whitelisting
54623 24 Apr Yes OGT blaney.internal.ogtip.com disk volume usage /srv
54616 25 Apr Yes eTherapeutics ETX Gitlab upgrade (17.11.1)
54626 25 Apr Yes Internal Check for Security Notices and System Updates
54502 25 Apr Yes OpenCorporates san1 drive failure
54391 25 Apr Yes eTherapeutics etx/prod aws backup job failure
54599 25 Apr Yes TCV TCV DNS performance
54631 25 Apr Yes Internal Technical leaving actions for Daniel Outten
54258 25 Apr Yes eTherapeutics dgx2.internal.etherapeutics.co.uk excessive IPMI entries
53754 25 Apr No Internal Uploading images to wiki
53354 25 Apr No OGT Configure UPSes
54634 25 Apr Yes Kahootz Puppet config
54591 25 Apr Yes Novadata X2go connection failure
54198 25 Apr Yes OpenCorporates Support for OC web and api
54574 25 Apr Yes OpenCorporates Better uptime
54635 25 Apr Yes Kahootz CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54638 28 Apr Yes BD Group ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54164 28 Apr Yes Sucden Sucden systems monitoring cleanup
54633 28 Apr Yes Internal Security Notices and System Updates not working
54198 28 Apr Yes OpenCorporates Support for OC web and api
54634 28 Apr Yes Kahootz Puppet config
54623 28 Apr Yes OGT blaney.internal.ogtip.com disk volume usage /srv
53354 28 Apr No OGT Configure UPSes
54380 28 Apr Yes OGT manuel.internal.ogtip.com predictive disk failure
54646 28 Apr Yes BD Group CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54647 28 Apr Yes Azura Ocado Firewall
54624 28 Apr Yes OpenCorporates [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54509 28 Apr Yes OGT Borg backup running long
54650 28 Apr Yes Geograph Persistent Volume filling up
54645 28 Apr Yes Sucden Mail Queue Check not working | declan
54648 28 Apr Yes Tusk IC TUSK IC: Linux password reset
54644 28 Apr Yes Sucden SpanHost service failed
54642 28 Apr Yes Sucden openibd in a failed state
54397 28 Apr Yes Ingeus Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54405 28 Apr No Internal Severn memory upgrades
54652 28 Apr Yes Tusk IC DOWN: *.tusknet
54593 28 Apr Yes Internal Switch from Puppet Agent to OpenVox Agent
54654 28 Apr Yes Cambridge Flow Solutions cfsj01 node reboot
54621 29 Apr Yes OpenCorporates Frontend Sentinels
54657 29 Apr Yes Internal Weekly checks
54358 29 Apr Yes OpenCorporates Storage alert: /var/lib/backuppc on backup1
54646 29 Apr Yes BD Group CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54656 29 Apr Yes OpenCorporates CRITICAL: Check Ceph Health on san1.opencorporates.internal
54380 29 Apr Yes OGT manuel.internal.ogtip.com predictive disk failure
54389 29 Apr Yes OpenCorporates Fix up HAProxy config
54659 29 Apr Yes OpenCorporates OC system removals
54633 29 Apr Yes Internal Security Notices and System Updates not working
54637 29 Apr Yes Internal Check for Security Notices and System Updates
53680 29 Apr Yes TCV our RT server & software
54566 29 Apr Yes Aston Matthews Support Tree / Aston Matthews - Linux Support
54240 29 Apr Yes Sucden OLM / Patching
54184 29 Apr Yes Sucden Sucden STAR patching cycle
54661 30 Apr Yes Internal Check for Security Notices and System Updates
54599 30 Apr No TCV TCV DNS performance
54358 30 Apr Yes OpenCorporates Storage alert: /var/lib/backuppc on backup1
53060 30 Apr Yes Econic Bio Econic Bio
54656 30 Apr Yes OpenCorporates CRITICAL: Check Ceph Health on san1.opencorporates.internal
54639 30 Apr Yes eTherapeutics dgx2.internal.etherapeutics.co.uk volume usage /
54184 30 Apr Yes Sucden Sucden STAR patching cycle
54664 30 Apr Yes Internal AskBio – Vendor IT Security Questionnaire
54665 30 Apr Yes Kahootz EC private key for a client TLS certificate
53754 30 Apr Yes Internal Uploading images to wiki
52632 30 Apr Yes Kahootz Build new environment for Kahootz
54648 30 Apr Yes Tusk IC TUSK IC: Linux password reset
53680 30 Apr Yes TCV our RT server & software
54666 30 Apr Yes Sucden *.sucden.co.uk unmerged configuration files
54668 01 May Yes Internal Check for Security Notices and System Updates
54405 01 May Yes Internal Severn memory upgrades
54631 01 May Yes Internal Technical leaving actions for Daniel Outten
54593 01 May Yes Internal Switch from Puppet Agent to OpenVox Agent
54358 01 May Yes OpenCorporates Storage alert: /var/lib/backuppc on backup1
54502 01 May Yes OpenCorporates san1 drive failure
53354 01 May No OGT Configure UPSes
54581 01 May Yes Internal NetBox: images not backed up
54184 01 May Yes Sucden Sucden STAR patching cycle
54669 02 May Yes Quickline aql-svr-zabbix-app: failed system updates
54677 02 May Yes Internal Check for Security Notices and System Updates
54358 02 May Yes OpenCorporates Storage alert: /var/lib/backuppc on backup1
54599 02 May Yes TCV TCV DNS performance
54645 02 May Yes Sucden Mail Queue Check not working | declan
54672 02 May Yes Kahootz Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.
54676 02 May Yes Internal Puppet checking-in on woodlands.midnighthax.com
54391 02 May Yes eTherapeutics etx/prod aws backup job failure
54663 02 May Yes AskBio group change for Andrew Kirkwood
54680 02 May Yes Internal CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com
54683 02 May Yes OpenCorporates backgrounder2 stalled
54184 02 May Yes Sucden Sucden STAR patching cycle
54185 02 May Yes AskBio Gitlab move
54562 02 May Yes Quickline aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54258 02 May Yes eTherapeutics dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54649 02 May Yes AskBio Gitlab runners
54660 02 May Yes AskBio docker version on iona/mull/coll/jura
54684 02 May Yes AskBio edb-lab-skye.askbio.com storage volume usage /
54675 02 May Yes Internal tcl/avon/windmill affinity issue
53354 02 May Yes OGT Configure UPSes
54664 02 May Yes Internal AskBio – Vendor IT Security Questionnaire
54685 02 May Yes Edinburgh University mathsgpu2/3 offline

git hash: master (6c029d07)