| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 54004 | 03 Mar | No | eTherapeutics | ETX GitLab upgrade (17.91) |
| 54022 | 03 Mar | Yes | Azura | CRITICAL: System Health: Systemd State on ocado1.opentrk.com |
| 54018 | 03 Mar | No | Internal | Check for Security Notices and System Updates |
| 53799 | 03 Mar | No | Internal | Indie checks for new Quickline servers |
| 53469 | 03 Mar | No | Crystal Units | Shutting down old Lisec server |
| 52632 | 03 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 53931 | 03 Mar | No | OGT | VPN details |
| 53990 | 03 Mar | No | Kahootz | New user account on hosting servers for Davide Benini |
| 53913 | 03 Mar | No | eTherapeutics | GitLab garbage collection |
| 53891 | 03 Mar | No | DLS Plastics | Email issue (not normal support question) |
| 53754 | 03 Mar | No | Internal | Uploading images to wiki |
| 53793 | 03 Mar | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 54007 | 03 Mar | No | Cirencester College | Web Directory Listing is enabled on several servers |
| 54017 | 03 Mar | No | Internal | Monthly certificate expiry check |
| 54032 | 04 Mar | No | Azura | ford1/2.opentrk.com expiring certificate |
| 54031 | 04 Mar | No | Internal | Check for Security Notices and System Updates |
| 54029 | 04 Mar | No | Internal | Weekly checks |
| 54008 | 04 Mar | No | BD Group | Stage Server |
| 53793 | 04 Mar | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53983 | 04 Mar | No | Internal | Test restore NetBox |
| 54033 | 04 Mar | Yes | Advensys | arpinodeb.clients.advensys.internal host down |
| 53911 | 04 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 54030 | 04 Mar | No | Internal | Purge old client password records |
| 53942 | 04 Mar | No | Internal | check updates failing on a few systems |
| 52684 | 04 Mar | No | Sucden | Support for Sucden |
| 52632 | 04 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 54067 | 04 Mar | No | BD Group | Low Priority: AWS Beanstalk Env upgraded |
| 53529 | 04 Mar | No | Trident Honda | SMBOTT Retirement |
| 54069 | 05 Mar | No | Internal | Check for Security Notices and System Updates |
| 54033 | 05 Mar | No | Advensys | arpinodeb.clients.advensys.internal host down |
| 52632 | 05 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 52684 | 05 Mar | No | Sucden | Support for Sucden |
| 53983 | 05 Mar | No | Internal | Test restore NetBox |
| 54070 | 05 Mar | No | Geograph | geograph/production helmrelease error |
| 54068 | 05 Mar | No | Internal | tcllib::restic Puppet class |
| 53450 | 05 Mar | No | AskBio | talisker predictive drive failure |
| 54071 | 05 Mar | No | Internal | tcl/avon/mediawiki & nextcloud backup job failures |
| 54072 | 06 Mar | No | Internal | Check for Security Notices and System Updates |
| 54073 | 06 Mar | No | NFW | nfwgs2.nfw.internal disk usage on /var |
| 54068 | 06 Mar | No | Internal | tcllib::restic Puppet class |
| 54074 | 06 Mar | No | OpenCorporates | proxysql 1, 2 and 3 support level |
| 54028 | 06 Mar | No | Rotastat | Expiring certificate | gallus.rotastat.com |
| 53825 | 06 Mar | No | Internal | GPG key expiring: Keith Edmunds | 1/4/25 |
| 52632 | 06 Mar | No | Kahootz | Build new environment for Kahootz |
| 54078 | 06 Mar | Yes | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 51406 | 06 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 52684 | 06 Mar | No | Sucden | Support for Sucden |
| 54008 | 06 Mar | No | BD Group | Stage Server |
| 54081 | 07 Mar | Yes | TCV | TCV DNS Issue |
| 54079 | 07 Mar | No | Internal | Check for Security Notices and System Updates |
| 54082 | 07 Mar | No | Geograph | geograph/staging deployment issues |
| 53945 | 07 Mar | No | NovaData | Novadata backup cost |
| 53450 | 07 Mar | No | AskBio | talisker predictive drive failure |
| 54078 | 07 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 53928 | 07 Mar | No | Global Brands | vpn |
| 54083 | 07 Mar | Yes | Tennants Distribution | Tennants Distribution - Server mounts issue |
| 54091 | 10 Mar | No | Internal | Check for Security Notices and System Updates |
| 54092 | 10 Mar | No | AskBio | edb-lab-skye.askbio.com configuration management issue |
| 53450 | 10 Mar | No | AskBio | talisker predictive drive failure |
| 53873 | 10 Mar | No | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance |
| 52684 | 10 Mar | No | Sucden | Support for Sucden |
| 54085 | 10 Mar | No | OpenCorporates | search6 disk usage /var |
| 51406 | 10 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 53903 | 10 Mar | No | OpenCorporates | Add AWS RDS environment to premier support |
| 53754 | 10 Mar | No | Internal | Uploading images to wiki |
| 53983 | 10 Mar | No | Internal | Test restore NetBox |
| 54082 | 10 Mar | No | Geograph | geograph/staging deployment issues |
| 53911 | 10 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 53825 | 10 Mar | No | Internal | GPG key expiring: Keith Edmunds | 1/4/25 |
| 54102 | 11 Mar | No | Internal | Check for Security Notices and System Updates |
| 54101 | 11 Mar | No | Internal | Weekly checks |
| 53928 | 11 Mar | No | Global Brands | vpn |
| 52572 | 11 Mar | No | Tennants Distribution | Tennants Distribution - Additional Server |
| 54010 | 11 Mar | No | Quickline | aql-svr-sf-radius01: system updates failed |
| 53911 | 11 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 54078 | 11 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 54085 | 11 Mar | No | OpenCorporates | search6 disk usage /var |
| 54106 | 11 Mar | Yes | OpenCorporates | Opencorporates API - api21 host reported an error during deployment |
| 54008 | 11 Mar | No | BD Group | Stage Server |
| 52684 | 11 Mar | No | Sucden | Support for Sucden |
| 54109 | 11 Mar | No | Kahootz | golf.hosting.inovem.com |
| 54068 | 11 Mar | No | Internal | tcllib::restic Puppet class |
| 54111 | 12 Mar | Yes | Internal | tame ldap failure - possibly more |
| 54110 | 12 Mar | No | Internal | Check for Security Notices and System Updates |
| 54108 | 12 Mar | No | Novadata | leonis.novadata.internal disk usage /home |
| 53928 | 12 Mar | No | Global Brands | vpn |
| 52684 | 12 Mar | No | Sucden | Support for Sucden |
| 54114 | 12 Mar | Yes | Cambridge Flow Solutions | Reboot of cfsj05 node |
| 53680 | 12 Mar | Yes | TCV | our RT server & software |
| 53679 | 12 Mar | No | Geograph | RDS for MariaDB 10.4 EOL |
| 53945 | 12 Mar | No | NovaData | Novadata backup cost |
| 54008 | 12 Mar | No | BD Group | Stage Server |
| 51406 | 12 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54120 | 13 Mar | No | Internal | Check for Security Notices and System Updates |
| 54124 | 13 Mar | Yes | Internal | GitLab critical upgrade 17.9.2 |
| 54078 | 13 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 52632 | 13 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 54127 | 13 Mar | No | Geograph | Geograph Gitlab upgrade (17.9.2) |
| 53928 | 13 Mar | No | Global Brands | vpn |
| 54133 | 13 Mar | No | AskBio | Gitlab |
| 54132 | 13 Mar | No | Azura | Whitelist IP addresses for Ocado 1/2 |
| 54129 | 13 Mar | Yes | JISC | Proxy change at 11 |
| 54122 | 13 Mar | No | Internal | Start PD Triage alerts at 9 |
| 51406 | 13 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54116 | 13 Mar | No | Sucden | VPN access to secure.sucden.co.uk |
| 54137 | 13 Mar | No | OpenCorporates | Opencorporates API issues |
| 53679 | 13 Mar | No | Geograph | RDS for MariaDB 10.4 EOL |
| 54139 | 13 Mar | No | Lantech | Request to increase upload_max_filesize for modole.ipa.ie |
| 54008 | 13 Mar | No | BD Group | Stage Server |
| 54126 | 14 Mar | No | eTherapeutics | ETX Gitlab upgrade (17.9.2) |
| 54125 | 14 Mar | No | OpenCorporates | OpenCorporates Gitlab upgrade 17.9.2 |
| 54141 | 14 Mar | No | Internal | Check for Security Notices and System Updates |
| 53754 | 14 Mar | No | Internal | Uploading images to wiki |
| 54008 | 14 Mar | No | BD Group | Stage Server |
| 53945 | 14 Mar | No | NovaData | Novadata backup cost |
| 54086 | 14 Mar | No | AskBio | AskBio hosts down |
| 51406 | 14 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54142 | 14 Mar | No | Reigate College | Remove Reigate servers rc-kub from support |
| 54119 | 14 Mar | No | Internal | Migration of 3CX Server |
| 52684 | 15 Mar | No | Sucden | Support for Sucden |
| 54148 | 15 Mar | Yes | OpenCorporates | CRITICAL: Check Ceph Health on san1.opencorporates.internal |
| 54150 | 17 Mar | No | Internal | Check for Security Notices and System Updates |
| 53928 | 17 Mar | No | Global Brands | vpn |
| 54148 | 17 Mar | No | OpenCorporates | CRITICAL: Check Ceph Health on san1.opencorporates.internal |
| 51778 | 17 Mar | No | Internal | Install datto agent |
| 51406 | 17 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54119 | 17 Mar | No | Internal | Migration of 3CX Server |
| 54154 | 17 Mar | No | Azura | ford/ocado VPN connection issues |
| 54130 | 17 Mar | No | Internal | Non-admin way to check GitLab bg migrations |
| 52684 | 17 Mar | No | Sucden | Support for Sucden |
| 53012 | 17 Mar | No | Sucden | LinuxPTP / Solarflare issues |
| 53679 | 17 Mar | No | Geograph | RDS for MariaDB 10.4 EOL |
| 53923 | 17 Mar | No | Sucden | equistar02 - dracut mode |
| 54146 | 17 Mar | No | Top To Toe | RETAIL SOFTWARE SOLUTIONS: Queries About Backups |
| 54159 | 17 Mar | Yes | OpenCorporates | CRITICAL: disk /var on search2.opencorporates.internal |
| 53911 | 18 Mar | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 51406 | 18 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 53945 | 18 Mar | Yes | NovaData | Novadata backup cost |
| 54161 | 18 Mar | Yes | Internal | Weekly checks |
| 54117 | 18 Mar | Yes | Sucden | declan.sucden.co.uk disk usage /data/d1 |
| 52916 | 18 Mar | No | Internal | Travel arrangements: DebConf25 in Brest, France |
| 54158 | 18 Mar | Yes | Internal | Monitoring false positive |
| 54258 | 18 Mar | No | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries |
| 54159 | 18 Mar | Yes | OpenCorporates | CRITICAL: disk /var on search2.opencorporates.internal |
| 54167 | 18 Mar | Yes | OpenCorporates | CRITICAL: disk /home on backgrounder1.opencorporates.internal |
| 54170 | 18 Mar | Yes | Internal | Capacity management system |
| 54170 | 19 Mar | Yes | Internal | Capacity management system |
| 54171 | 19 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 54167 | 19 Mar | Yes | OpenCorporates | CRITICAL: disk /home on backgrounder1.opencorporates.internal |
| 54095 | 19 Mar | Yes | Sucden | RE: LMD798822 Drive failed |
| 53923 | 19 Mar | Yes | Sucden | equistar02 - dracut mode |
| 54258 | 19 Mar | No | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries |
| 54170 | 20 Mar | Yes | Internal | Capacity management system |
| 54178 | 20 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 54174 | 20 Mar | Yes | Azura | Puppet not checking-in on ocado1,2.opentrk.com |
| 53385 | 20 Mar | Yes | Reigate College | New Server |
| 54116 | 20 Mar | Yes | Sucden | VPN access to secure.sucden.co.uk |
| 54095 | 20 Mar | Yes | Sucden | RE: LMD798822 Drive failed |
| 54195 | 21 Mar | Yes | Tusk IC | mammoth.tusknet unmegered configs |
| 54194 | 21 Mar | Yes | Azura | ocado/ford{1,2}.opentrk.com unmerged configuration |
| 54196 | 21 Mar | Yes | eTherapeutics | Remove stardrop from support |
| 51778 | 21 Mar | Yes | Internal | Install datto agent |
| 54213 | 24 Mar | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 54211 | 24 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 54214 | 24 Mar | Yes | DLS Plastics | DLS intermittent timeouts |
| 54206 | 24 Mar | Yes | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local |
| 54196 | 24 Mar | Yes | eTherapeutics | Remove stardrop from support |
| 54215 | 24 Mar | Yes | Reigate College | rc-mss.reigate.ac.uk disk usage |
| 54216 | 24 Mar | Yes | Advensys | DOWN: arpinodeb.clients.advensys.internal |
| 53680 | 24 Mar | Yes | TCV | our RT server & software |
| 54170 | 24 Mar | Yes | Internal | Capacity management system |
| 54224 | 25 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 54184 | 25 Mar | Yes | Sucden | Sucden STAR patching cycle |
| 54232 | 25 Mar | Yes | Internal | WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk |
| 54226 | 25 Mar | Yes | Internal | Weekly checks |
| 54008 | 25 Mar | Yes | BD Group | Stage Server |
| 54163 | 26 Mar | Yes | JISC | Server patching for l01 and l02 |
| 54246 | 26 Mar | Yes | Internal | Check for Security Notices and System Updates |
| 54251 | 26 Mar | Yes | AskBio | /weka hanging |
| 54186 | 26 Mar | Yes | Sucden | Sucden raid issues |
| 54118 | 26 Mar | Yes | Sucden | legs.sucden.co.uk NTP issue |
| 54253 | 26 Mar | Yes | Advensys | DOWN: arpinodeb.clients.advensys.internal |
| 51406 | 26 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54008 | 26 Mar | Yes | BD Group | Stage Server |
| 54254 | 26 Mar | Yes | BD Group | CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal |
| 54257 | 26 Mar | Yes | Crystal Units | FW: Crystal Units Limited Red Hat renewal |
| 53385 | 26 Mar | Yes | Reigate College | New Server |
| 52577 | 26 Mar | Yes | Gravytrain | Gravytrain Linux Support |
| 52577 | 27 Mar | Yes | Gravytrain | Gravytrain Linux Support |
| 54269 | 27 Mar | Yes | TCV | web4.tcv.org.uk HTTP status errors |
| 54234 | 27 Mar | Yes | OpenCorporates | Remove search6 from support |
| 54265 | 27 Mar | Yes | Geograph | Geograph Gitlab upgrade (17.10.1) |
| 54257 | 27 Mar | Yes | Crystal Units | FW: Crystal Units Limited Red Hat renewal |
| 53945 | 27 Mar | Yes | NovaData | Novadata backup cost |
| 54275 | 27 Mar | Yes | AskBio | soft lockup warning on mull |
| 54266 | 28 Mar | Yes | eTherapeutics | ETX Gitlab upgrade (17.10.1) |
| 54267 | 28 Mar | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 17.10.1 |
| 54287 | 28 Mar | Yes | Internal | I can't access Slack |
| 54292 | 28 Mar | Yes | OpenCorporates | backgrounder1 disk usage / |
| 54286 | 28 Mar | Yes | Trident Honda | Backup service |
| 54289 | 28 Mar | Yes | BD Group | CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 54156 | 28 Mar | Yes | Cambridge Flow Solutions | Tiger P12 certificate renewal |
| 53945 | 28 Mar | Yes | NovaData | Novadata backup cost |
| 54290 | 28 Mar | Yes | Tusk IC | CRITICAL: Backups: rsnapshot daily on mammoth.tusknet |
| 54284 | 28 Mar | Yes | OpenCorporates | sql{12,13}.opencorporates.internal logrotate failure |
| 54008 | 28 Mar | Yes | BD Group | Stage Server |
| 54299 | 28 Mar | Yes | Kahootz | Borgbackup question |
| 54294 | 31 Mar | Yes | DLS Plastics | DLS potential ransomware infection |
| 54268 | 31 Mar | Yes | OpenCorporates | downgrade all the search1-5 from premier to business |
| 54250 | 31 Mar | Yes | AskBio | talisker.synpromics.com duply duration |
| 51406 | 31 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54312 | 31 Mar | Yes | Entrepreneurs Circle | IP Address Change - SFTP |
| 54309 | 31 Mar | Yes | Internal | Laptop, keys and accounts for Dan |
| 54313 | 31 Mar | Yes | Kahootz | CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com |
| 53945 | 31 Mar | Yes | NovaData | Novadata backup cost |
| 54301 | 01 Apr | Yes | OpenCorporates | analysis-app.opencorporates.com is down |
| 54314 | 01 Apr | No | Internal | Check for Security Notices and System Updates |
| 54287 | 01 Apr | Yes | Internal | I can't access Slack |
| 53754 | 01 Apr | Yes | Internal | Uploading images to wiki |
| 54182 | 01 Apr | Yes | Internal | New Starter (Technical): Daniel Outten |
| 54294 | 01 Apr | Yes | DLS Plastics | DLS potential ransomware infection |
| 54323 | 01 Apr | Yes | Entrepreneurs Circle | Request for IP Update – inprog.entrepreneurscircle.org - Access Issue |
| 54239 | 01 Apr | No | Ingeus | Fwd: Azure DevOps personal access token nearing expiration |
| 54316 | 01 Apr | Yes | Internal | Weekly checks |
| 54326 | 02 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 54294 | 02 Apr | Yes | DLS Plastics | DLS potential ransomware infection |
| 54327 | 02 Apr | Yes | ITC Compliance | System uptime |
| 54329 | 02 Apr | Yes | Internal | No module named 'pytiger.logging.legacy' |
| 54198 | 02 Apr | Yes | OpenCorporates | Support for OC web and api |
| 54309 | 02 Apr | No | Internal | Laptop, keys and accounts for Dan |
| 54301 | 02 Apr | Yes | OpenCorporates | analysis-app.opencorporates.com is down |
| 54323 | 02 Apr | Yes | Entrepreneurs Circle | Request for IP Update – inprog.entrepreneurscircle.org - Access Issue |
| 54201 | 02 Apr | Yes | OpenCorporates | Bot1 running slow |
| 54336 | 02 Apr | Yes | OpenCorporates | Openleis |
| 54182 | 03 Apr | Yes | Internal | New Starter (Technical): Daniel Outten |
| 54338 | 03 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 53873 | 03 Apr | Yes | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance |
| 54294 | 03 Apr | Yes | DLS Plastics | DLS potential ransomware infection |
| 54028 | 03 Apr | Yes | Rotastat | Expiring certificate | gallus.rotastat.com |
| 54340 | 03 Apr | Yes | NFW | Allias |
| 54345 | 03 Apr | Yes | AskBio | URGENT - Encryption Keys for COLL, JURA, IONA, MULL |
| 54345 | 04 Apr | Yes | AskBio | URGENT - Encryption Keys for COLL, JURA, IONA, MULL |
| 54347 | 04 Apr | Yes | Internal | Check for Security Notices and System Updates |
| 54182 | 04 Apr | No | Internal | New Starter (Technical): Daniel Outten |
| 54352 | 04 Apr | Yes | TCV | TCV Domains |
| 54353 | 04 Apr | Yes | AskBio | edb-lab-skye.askbio.com disk space |
| 54239 | 04 Apr | Yes | Ingeus | Fwd: Azure DevOps personal access token nearing expiration |
| 54354 | 04 Apr | Yes | Kahootz | Apache Logs |
| 52684 | 04 Apr | No | Sucden | Support for Sucden |
git hash: master (6c029d07)