| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 53751 | 10 Feb | Yes | Internal | Monthly certificate expiry check |
| 53816 | 10 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53813 | 10 Feb | Yes | Internal | Staff VPN broken |
| 53802 | 10 Feb | Yes | BD Group | www.premiercompanyformation.co.uk HTTP |
| 53762 | 10 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53529 | 10 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 53833 | 10 Feb | Yes | Internal | Provision WordPress site for new website |
| 53812 | 10 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53490 | 10 Feb | Yes | Internal | Evaluate Request Tracker 5 |
| 53687 | 11 Feb | Yes | Ingeus | Ingeus kubernetes cluster upgrade |
| 53812 | 11 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53838 | 11 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53762 | 11 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53776 | 11 Feb | Yes | BD Group | 301 Redirects |
| 53840 | 11 Feb | Yes | Kahootz | Missing dashboard |
| 53833 | 11 Feb | Yes | Internal | Provision WordPress site for new website |
| 53235 | 11 Feb | Yes | Kahootz | Sierra/Tango DRAC fixing |
| 53846 | 11 Feb | Yes | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com |
| 53732 | 11 Feb | Yes | Quickline | Monitoring |
| 53847 | 11 Feb | Yes | Internal | Puppet not checking in | dehydrated |
| 53732 | 12 Feb | Yes | Quickline | Monitoring |
| 53795 | 12 Feb | Yes | Lantech | WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie |
| 53847 | 12 Feb | No | Internal | Puppet not checking in | dehydrated |
| 53848 | 12 Feb | Yes | None | Password Notifications for tiger-computing.co.uk - Take Action Now |
| 53793 | 12 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53812 | 12 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53754 | 12 Feb | Yes | Internal | Uploading images to wiki |
| 53679 | 12 Feb | Yes | Geograph | RDS for MariaDB 10.4 EOL |
| 53796 | 12 Feb | Yes | Internal | Mediawiki LTS upgrade |
| 53541 | 13 Feb | Yes | OpenCorporates | database cloud migration support |
| 53858 | 13 Feb | Yes | eTherapeutics | Upgrade GitLab to 17.8.2 |
| 53864 | 13 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53846 | 13 Feb | Yes | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com |
| 53057 | 13 Feb | Yes | Rotastat | X2Go Issues |
| 53249 | 13 Feb | Yes | Sucden | Access to systems for support |
| 53793 | 13 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53680 | 13 Feb | Yes | TCV | our RT server & software |
| 53874 | 14 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53853 | 14 Feb | Yes | OpenCorporates | Graphite - Clear out of metrics |
| 53547 | 14 Feb | Yes | RNOH | PostgreSQL Database Optimisation |
| 53793 | 17 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53884 | 17 Feb | Yes | Mad Dog Casting | Re: Report of backup space used |
| 53688 | 17 Feb | Yes | Sysdoc | Sysdoc kubernetes cluster upgrade |
| 53888 | 17 Feb | Yes | OpenCorporates | Route accept-invitation to app |
| 53886 | 17 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53495 | 17 Feb | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 53789 | 17 Feb | Yes | Kahootz | HTTP Request Smuggling vulnerability reported |
| 53038 | 17 Feb | Yes | Rotastat | Shared Calendars |
| 53529 | 17 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 52685 | 17 Feb | No | Sucden | Sucden PCC |
| 53038 | 18 Feb | Yes | Rotastat | Shared Calendars |
| 53897 | 18 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53793 | 18 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53744 | 18 Feb | Yes | Internal | Technical leaving actions for Warwick Hampden-Woodfall |
| 53112 | 18 Feb | No | Internal | Technical leaving actions for Jonathan Wiltshire |
| 53529 | 18 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 52684 | 18 Feb | Yes | Sucden | Support for Sucden |
| 53905 | 19 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53896 | 19 Feb | Yes | Internal | Weekly checks |
| 53793 | 19 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 52684 | 19 Feb | Yes | Sucden | Support for Sucden |
| 53822 | 19 Feb | No | Internal | TCL GPG key expiring | 01/03/2025 |
| 53823 | 19 Feb | Yes | Internal | TCL software signing GPG key expiring | 1/3/25 |
| 53914 | 19 Feb | Yes | OpenCorporates | User remove |
| 53744 | 19 Feb | Yes | Internal | Technical leaving actions for Warwick Hampden-Woodfall |
| 53917 | 20 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53920 | 20 Feb | Yes | BD Group | CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal |
| 53762 | 20 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53891 | 20 Feb | Yes | DLS Plastics | Email issue (not normal support question) |
| 51778 | 20 Feb | Yes | Internal | Install datto agent |
| 53921 | 20 Feb | Yes | OpenCorporates | Amend support level for SQL11,12,13 |
| 53922 | 20 Feb | Yes | OpenCorporates | morph1 resque processes |
| 52684 | 20 Feb | No | Sucden | Support for Sucden |
| 53385 | 20 Feb | Yes | Reigate College | New Server |
| 53450 | 20 Feb | Yes | AskBio | talisker predictive drive failure |
| 53112 | 20 Feb | Yes | Internal | Technical leaving actions for Jonathan Wiltshire |
| 53911 | 20 Feb | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 53925 | 21 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53450 | 21 Feb | Yes | AskBio | talisker predictive drive failure |
| 53906 | 21 Feb | Yes | AskBio | server/gitlab account for Andrew |
| 53902 | 21 Feb | Yes | Entrepreneurs Circle | Request to Terminate Access for John on 21st February |
| 53928 | 21 Feb | Yes | Global Brands | vpn |
| 53911 | 21 Feb | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 53904 | 21 Feb | No | Reigate College | UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk |
| 53930 | 21 Feb | Yes | OpenCorporates | LDAP password change |
| 53929 | 21 Feb | Yes | OpenCorporates | MySQL User |
| 53938 | 24 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53450 | 24 Feb | Yes | AskBio | talisker predictive drive failure |
| 53911 | 24 Feb | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 53939 | 24 Feb | Yes | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 53912 | 24 Feb | No | AskBio | GPUs on iona |
| 53904 | 24 Feb | Yes | Reigate College | UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk |
| 53928 | 24 Feb | Yes | Global Brands | vpn |
| 51101 | 24 Feb | No | AskBio | AskBio system configuration |
| 53982 | 24 Feb | Yes | Cirencester College | Public Key |
| 53944 | 24 Feb | Yes | Internal | Dashboard, RT5, REST v2 |
| 53529 | 24 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 53385 | 24 Feb | Yes | Reigate College | New Server |
| 53942 | 24 Feb | Yes | Internal | check updates failing on a few systems |
| 53944 | 25 Feb | Yes | Internal | Dashboard, RT5, REST v2 |
| 53986 | 25 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53762 | 25 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53949 | 25 Feb | Yes | AskBio | prompt-softdev |
| 53990 | 25 Feb | Yes | Kahootz | New user account on hosting servers for Davide Benini |
| 53942 | 25 Feb | Yes | Internal | check updates failing on a few systems |
| 53994 | 25 Feb | Yes | TCV | install perl module |
| 53995 | 25 Feb | Yes | AskBio | edb-lab-skye.askbio.com disk usage on / |
| 53996 | 26 Feb | No | Internal | Check for Security Notices and System Updates |
| 53990 | 26 Feb | No | Kahootz | New user account on hosting servers for Davide Benini |
| 53923 | 26 Feb | Yes | Sucden | equistar02 - dracut mode |
| 53911 | 26 Feb | No | Cambridge Flow Solutions | J Cluster - UCX |
| 53793 | 26 Feb | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 54000 | 26 Feb | Yes | BD Group | Planned downtime |
| 53931 | 26 Feb | No | OGT | VPN details |
| 45359 | 26 Feb | No | Internal | Automate RT ticket creation |
| 53898 | 27 Feb | No | JISC | OpenAthens server patching |
| 54001 | 27 Feb | No | Internal | Check for Security Notices and System Updates |
| 53913 | 27 Feb | No | eTherapeutics | GitLab garbage collection |
| 53488 | 27 Feb | Yes | Internal | Test restore Team Password Manager |
| 54002 | 27 Feb | Yes | Internal | Gitlab upgrade (17.9.1) |
| 54005 | 27 Feb | Yes | Geograph | Geograph Gitlab upgrade (17.9.1) |
| 53903 | 27 Feb | Yes | OpenCorporates | Add AWS RDS environment to premier support |
| 53824 | 27 Feb | No | Internal | GPG expiring: Niko Wolf | 22/3/25 |
| 53990 | 27 Feb | No | Kahootz | New user account on hosting servers for Davide Benini |
| 53793 | 27 Feb | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 54003 | 28 Feb | No | OpenCorporates | OpenCorporates Gitlab upgrade 17.9.1 |
| 54009 | 28 Feb | No | Internal | Check for Security Notices and System Updates |
| 53450 | 28 Feb | No | AskBio | talisker predictive drive failure |
| 54004 | 28 Feb | No | eTherapeutics | ETX GitLab upgrade (17.91) |
| 54008 | 28 Feb | No | BD Group | Stage Server |
| 53931 | 28 Feb | No | OGT | VPN details |
| 52684 | 28 Feb | No | Sucden | Support for Sucden |
| 53990 | 28 Feb | No | Kahootz | New user account on hosting servers for Davide Benini |
| 53911 | 28 Feb | No | Cambridge Flow Solutions | J Cluster - UCX |
| 53385 | 28 Feb | Yes | Reigate College | New Server |
| 53884 | 28 Feb | No | Mad Dog Casting | Re: Report of backup space used |
| 52632 | 28 Feb | Yes | Kahootz | Build new environment for Kahootz |
| 54004 | 03 Mar | No | eTherapeutics | ETX GitLab upgrade (17.91) |
| 54022 | 03 Mar | Yes | Azura | CRITICAL: System Health: Systemd State on ocado1.opentrk.com |
| 54018 | 03 Mar | No | Internal | Check for Security Notices and System Updates |
| 53799 | 03 Mar | No | Internal | Indie checks for new Quickline servers |
| 53469 | 03 Mar | No | Crystal Units | Shutting down old Lisec server |
| 52632 | 03 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 53931 | 03 Mar | No | OGT | VPN details |
| 53990 | 03 Mar | No | Kahootz | New user account on hosting servers for Davide Benini |
| 53913 | 03 Mar | No | eTherapeutics | GitLab garbage collection |
| 53891 | 03 Mar | No | DLS Plastics | Email issue (not normal support question) |
| 53754 | 03 Mar | No | Internal | Uploading images to wiki |
| 53793 | 03 Mar | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 54007 | 03 Mar | No | Cirencester College | Web Directory Listing is enabled on several servers |
| 54017 | 03 Mar | No | Internal | Monthly certificate expiry check |
| 54032 | 04 Mar | No | Azura | ford1/2.opentrk.com expiring certificate |
| 54031 | 04 Mar | No | Internal | Check for Security Notices and System Updates |
| 54029 | 04 Mar | No | Internal | Weekly checks |
| 54008 | 04 Mar | No | BD Group | Stage Server |
| 53793 | 04 Mar | No | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53983 | 04 Mar | No | Internal | Test restore NetBox |
| 54033 | 04 Mar | Yes | Advensys | arpinodeb.clients.advensys.internal host down |
| 53911 | 04 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 54030 | 04 Mar | No | Internal | Purge old client password records |
| 53942 | 04 Mar | No | Internal | check updates failing on a few systems |
| 52684 | 04 Mar | No | Sucden | Support for Sucden |
| 52632 | 04 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 54067 | 04 Mar | No | BD Group | Low Priority: AWS Beanstalk Env upgraded |
| 53529 | 04 Mar | No | Trident Honda | SMBOTT Retirement |
| 54069 | 05 Mar | No | Internal | Check for Security Notices and System Updates |
| 54033 | 05 Mar | No | Advensys | arpinodeb.clients.advensys.internal host down |
| 52632 | 05 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 52684 | 05 Mar | No | Sucden | Support for Sucden |
| 53983 | 05 Mar | No | Internal | Test restore NetBox |
| 54070 | 05 Mar | No | Geograph | geograph/production helmrelease error |
| 54068 | 05 Mar | No | Internal | tcllib::restic Puppet class |
| 53450 | 05 Mar | No | AskBio | talisker predictive drive failure |
| 54071 | 05 Mar | No | Internal | tcl/avon/mediawiki & nextcloud backup job failures |
| 54072 | 06 Mar | No | Internal | Check for Security Notices and System Updates |
| 54073 | 06 Mar | No | NFW | nfwgs2.nfw.internal disk usage on /var |
| 54068 | 06 Mar | No | Internal | tcllib::restic Puppet class |
| 54074 | 06 Mar | No | OpenCorporates | proxysql 1, 2 and 3 support level |
| 54028 | 06 Mar | No | Rotastat | Expiring certificate | gallus.rotastat.com |
| 53825 | 06 Mar | No | Internal | GPG key expiring: Keith Edmunds | 1/4/25 |
| 52632 | 06 Mar | No | Kahootz | Build new environment for Kahootz |
| 54078 | 06 Mar | Yes | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 51406 | 06 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 52684 | 06 Mar | No | Sucden | Support for Sucden |
| 54008 | 06 Mar | No | BD Group | Stage Server |
| 54081 | 07 Mar | Yes | TCV | TCV DNS Issue |
| 54079 | 07 Mar | No | Internal | Check for Security Notices and System Updates |
| 54082 | 07 Mar | No | Geograph | geograph/staging deployment issues |
| 53945 | 07 Mar | No | NovaData | Novadata backup cost |
| 53450 | 07 Mar | No | AskBio | talisker predictive drive failure |
| 54078 | 07 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 53928 | 07 Mar | No | Global Brands | vpn |
| 54083 | 07 Mar | Yes | Tennants Distribution | Tennants Distribution - Server mounts issue |
| 54091 | 10 Mar | No | Internal | Check for Security Notices and System Updates |
| 54092 | 10 Mar | No | AskBio | edb-lab-skye.askbio.com configuration management issue |
| 53450 | 10 Mar | No | AskBio | talisker predictive drive failure |
| 53873 | 10 Mar | No | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance |
| 52684 | 10 Mar | No | Sucden | Support for Sucden |
| 54085 | 10 Mar | No | OpenCorporates | search6 disk usage /var |
| 51406 | 10 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 53903 | 10 Mar | No | OpenCorporates | Add AWS RDS environment to premier support |
| 53754 | 10 Mar | No | Internal | Uploading images to wiki |
| 53983 | 10 Mar | No | Internal | Test restore NetBox |
| 54082 | 10 Mar | No | Geograph | geograph/staging deployment issues |
| 53911 | 10 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 53825 | 10 Mar | No | Internal | GPG key expiring: Keith Edmunds | 1/4/25 |
| 54102 | 11 Mar | No | Internal | Check for Security Notices and System Updates |
| 54101 | 11 Mar | No | Internal | Weekly checks |
| 53928 | 11 Mar | No | Global Brands | vpn |
| 52572 | 11 Mar | No | Tennants Distribution | Tennants Distribution - Additional Server |
| 54010 | 11 Mar | No | Quickline | aql-svr-sf-radius01: system updates failed |
| 53911 | 11 Mar | No | Cambridge Flow Solutions | J Cluster - UCX |
| 54078 | 11 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 54085 | 11 Mar | No | OpenCorporates | search6 disk usage /var |
| 54106 | 11 Mar | Yes | OpenCorporates | Opencorporates API - api21 host reported an error during deployment |
| 54008 | 11 Mar | No | BD Group | Stage Server |
| 52684 | 11 Mar | No | Sucden | Support for Sucden |
| 54109 | 11 Mar | No | Kahootz | golf.hosting.inovem.com |
| 54068 | 11 Mar | No | Internal | tcllib::restic Puppet class |
| 54111 | 12 Mar | Yes | Internal | tame ldap failure - possibly more |
| 54110 | 12 Mar | No | Internal | Check for Security Notices and System Updates |
| 54108 | 12 Mar | No | Novadata | leonis.novadata.internal disk usage /home |
| 53928 | 12 Mar | No | Global Brands | vpn |
| 52684 | 12 Mar | No | Sucden | Support for Sucden |
| 54114 | 12 Mar | Yes | Cambridge Flow Solutions | Reboot of cfsj05 node |
| 53680 | 12 Mar | Yes | TCV | our RT server & software |
| 53679 | 12 Mar | No | Geograph | RDS for MariaDB 10.4 EOL |
| 53945 | 12 Mar | No | NovaData | Novadata backup cost |
| 54008 | 12 Mar | No | BD Group | Stage Server |
| 51406 | 12 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54120 | 13 Mar | No | Internal | Check for Security Notices and System Updates |
| 54124 | 13 Mar | Yes | Internal | GitLab critical upgrade 17.9.2 |
| 54078 | 13 Mar | No | BD Group | CRITICAL: HTTP: formation.dolanaccountancy.com HTTPS on ef-v5-nodes.c.ef-platform.internal |
| 52632 | 13 Mar | Yes | Kahootz | Build new environment for Kahootz |
| 54127 | 13 Mar | No | Geograph | Geograph Gitlab upgrade (17.9.2) |
| 53928 | 13 Mar | No | Global Brands | vpn |
| 54133 | 13 Mar | No | AskBio | Gitlab |
| 54132 | 13 Mar | No | Azura | Whitelist IP addresses for Ocado 1/2 |
| 54129 | 13 Mar | Yes | JISC | Proxy change at 11 |
| 54122 | 13 Mar | No | Internal | Start PD Triage alerts at 9 |
| 51406 | 13 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54116 | 13 Mar | No | Sucden | VPN access to secure.sucden.co.uk |
| 54137 | 13 Mar | No | OpenCorporates | Opencorporates API issues |
| 53679 | 13 Mar | No | Geograph | RDS for MariaDB 10.4 EOL |
| 54139 | 13 Mar | No | Lantech | Request to increase upload_max_filesize for modole.ipa.ie |
| 54008 | 13 Mar | No | BD Group | Stage Server |
| 54126 | 14 Mar | No | eTherapeutics | ETX Gitlab upgrade (17.9.2) |
| 54125 | 14 Mar | No | OpenCorporates | OpenCorporates Gitlab upgrade 17.9.2 |
| 54141 | 14 Mar | No | Internal | Check for Security Notices and System Updates |
| 53754 | 14 Mar | No | Internal | Uploading images to wiki |
| 54008 | 14 Mar | No | BD Group | Stage Server |
| 53945 | 14 Mar | No | NovaData | Novadata backup cost |
| 54086 | 14 Mar | No | AskBio | AskBio hosts down |
| 51406 | 14 Mar | Yes | NovaData | Novadata CentOS7 EOL |
| 54142 | 14 Mar | No | Reigate College | Remove Reigate servers rc-kub from support |
| 54119 | 14 Mar | No | Internal | Migration of 3CX Server |
git hash: master (6c029d07)