| RT | Work date | Ticket updated? | Client | Subject |
|---|---|---|---|---|
| 53467 | 20 Jan | Yes | AskBio | macleod.synpromics.com frozen mail |
| 53519 | 20 Jan | Yes | Internal | NOT URGENT: update Spotify repo |
| 53523 | 20 Jan | Yes | Koinex | koinexserver.home UPS issue |
| 53521 | 20 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 52931 | 20 Jan | Yes | Top to Toe | Amend DB backup script to dump separate .sql files |
| 51404 | 20 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53516 | 20 Jan | Yes | Trident Honda | smbfs1.trident.lan high disk usage / |
| 53121 | 20 Jan | Yes | OpenCorporates | Server Shutdown Request |
| 53491 | 20 Jan | Yes | eTherapeutics | Route missing on DGX |
| 53524 | 20 Jan | Yes | OpenCorporates | MySQL Binlogs |
| 53376 | 20 Jan | Yes | OpenCorporates | Network Segmentation |
| 53499 | 20 Jan | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 52908 | 20 Jan | Yes | eTherapeutics | Buckets being back up daily and weekly, possibly monthly |
| 53326 | 20 Jan | Yes | OpenCorporates | Quote for new VMs |
| 53481 | 20 Jan | Yes | Internal | Migrate Icinga servers out of AWS |
| 53490 | 20 Jan | Yes | Internal | Evaluate Request Tracker 5 |
| 53531 | 21 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53530 | 21 Jan | Yes | Internal | Weekly checks |
| 53499 | 21 Jan | Yes | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal |
| 53235 | 21 Jan | Yes | Kahootz | Sierra/Tango DRAC fixing |
| 53249 | 21 Jan | Yes | Sucden | Access to systems for support |
| 51404 | 21 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53412 | 21 Jan | Yes | NovaData | DOWN: leonis.novadata.internal |
| 53523 | 21 Jan | Yes | Koinex | koinexserver.home UPS issue |
| 53121 | 21 Jan | No | OpenCorporates | Server Shutdown Request |
| 53495 | 21 Jan | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 51404 | 22 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53543 | 22 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53403 | 22 Jan | Yes | Mad Dog Casting | Client Mad Dog termination |
| 53544 | 22 Jan | Yes | Top to Toe | toptotoe-staging.net maintenance mode |
| 53495 | 22 Jan | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 53546 | 22 Jan | Yes | ITC Compliance | DOWN: itcgw1.corp.itccompliance.co.uk |
| 53547 | 22 Jan | Yes | RNOH | PostgreSQL Database Optimisation |
| 53326 | 22 Jan | No | OpenCorporates | Quote for new VMs |
| 52931 | 22 Jan | Yes | Top to Toe | Amend DB backup script to dump separate .sql files |
| 52684 | 22 Jan | No | Sucden | Support for Sucden |
| 53481 | 22 Jan | Yes | Internal | Migrate Icinga servers out of AWS |
| 53555 | 23 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53559 | 23 Jan | Yes | Internal | Gitlab upgrade (17.8.1) |
| 51777 | 23 Jan | Yes | Quickline | 24/7 support for 2x RADIUS and 2x Zabbix servers |
| 53561 | 23 Jan | Yes | Geograph | Geograph Gitlab upgrade (17.8.1) |
| 52632 | 23 Jan | Yes | Kahootz | Build new environment for Kahootz |
| 53481 | 23 Jan | No | Internal | Migrate Icinga servers out of AWS |
| 52684 | 23 Jan | No | Sucden | Support for Sucden |
| 51404 | 23 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53568 | 23 Jan | Yes | Geograph | Geograph Gitlab down |
| 53571 | 23 Jan | Yes | AskBio | /weka on Jura |
| 53553 | 24 Jan | Yes | OpenCorporates | Test run of DB Cloud Migration |
| 53562 | 24 Jan | Yes | eTherapeutics | ETX GitLab upgrade (17.8.1) |
| 53563 | 24 Jan | Yes | OpenCorporates | OpenCorporates Gitlab upgrade 17.8.1 |
| 53576 | 24 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53326 | 24 Jan | Yes | OpenCorporates | Quote for new VMs |
| 53575 | 24 Jan | Yes | OpenCorporates | dev-openc-app11 Puppet |
| 53495 | 24 Jan | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 52632 | 24 Jan | Yes | Kahootz | Build new environment for Kahootz |
| 53121 | 24 Jan | Yes | OpenCorporates | Server Shutdown Request |
| 53481 | 24 Jan | No | Internal | Migrate Icinga servers out of AWS |
| 51404 | 24 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53450 | 27 Jan | Yes | AskBio | talisker predictive drive failure |
| 53588 | 27 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53577 | 27 Jan | Yes | AskBio | LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod |
| 53590 | 27 Jan | Yes | OpenCorporates | dev-compute11 |
| 53591 | 27 Jan | Yes | Geograph | geograph/prod/gitlab issues |
| 53586 | 27 Jan | Yes | Crystal Units | crylonlis2024.crystal.local lorgrotate failure |
| 51404 | 27 Jan | Yes | BD Group | EFSRV-18882 BD Group CentOS 7 EOL |
| 53571 | 27 Jan | Yes | AskBio | /weka on Jura |
| 54258 | 27 Jan | No | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries |
| 53162 | 27 Jan | Yes | AskBio | AskBio docker swarm |
| 53403 | 27 Jan | Yes | Mad Dog Casting | Client Mad Dog termination |
| 53550 | 27 Jan | Yes | ITC Compliance | ITC Termination of service (technical) |
| 53570 | 27 Jan | Yes | JISC | OVPN access for OpenAthens user Mike Beringer |
| 53519 | 27 Jan | Yes | Internal | NOT URGENT: update Spotify repo |
| 53665 | 27 Jan | Yes | Internal | tcl/avon/puppet pod crashing |
| 53481 | 27 Jan | Yes | Internal | Migrate Icinga servers out of AWS |
| 53673 | 28 Jan | Yes | eTherapeutics | dgx2.internal.etherapeutics.co.uk disk usage |
| 53670 | 28 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53669 | 28 Jan | Yes | Internal | Weekly checks |
| 53668 | 28 Jan | Yes | Internal | ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia) |
| 53666 | 28 Jan | Yes | ITC Compliance | Remove ITC backup system from support (again) |
| 53675 | 28 Jan | Yes | ERF Electrical | WordPress Versions on webdev.erfelectrical.co.uk |
| 53676 | 28 Jan | Yes | OpenCorporates | compute11 stalled |
| 53680 | 28 Jan | Yes | TCV | our RT server & software |
| 53481 | 28 Jan | Yes | Internal | Migrate Icinga servers out of AWS |
| 51777 | 28 Jan | Yes | Quickline | 24/7 support for 2x RADIUS and 2x Zabbix servers |
| 53682 | 28 Jan | Yes | OpenCorporates | sec1 (sec1.opencorporates.internal) disk /var |
| 53685 | 29 Jan | Yes | OpenCorporates | statsd on sec1 down |
| 53532 | 29 Jan | Yes | JISC | OpenAthens server patching l01 & l02 |
| 53684 | 29 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53682 | 29 Jan | Yes | OpenCorporates | sec1 (sec1.opencorporates.internal) disk /var |
| 51777 | 29 Jan | Yes | Quickline | 24/7 support for 2x RADIUS and 2x Zabbix servers |
| 53721 | 29 Jan | Yes | Cambridge Flow Solutions | cfsj02 node restart |
| 52931 | 29 Jan | Yes | Top to Toe | Amend DB backup script to dump separate .sql files |
| 53057 | 29 Jan | Yes | Rotastat | X2Go Issues |
| 53680 | 29 Jan | Yes | TCV | our RT server & software |
| 53481 | 29 Jan | No | Internal | Migrate Icinga servers out of AWS |
| 53681 | 29 Jan | Yes | NFW | LEAVERS & NEW STARTERS |
| 53725 | 29 Jan | Yes | NFW | NFW database restore |
| 53539 | 29 Jan | No | Internal | Move GPG key expiry doc out of Gobby |
| 53590 | 29 Jan | Yes | OpenCorporates | dev-compute11 |
| 52908 | 29 Jan | Yes | eTherapeutics | Buckets being back up daily and weekly, possibly monthly |
| 52632 | 29 Jan | Yes | Kahootz | Build new environment for Kahootz |
| 53726 | 29 Jan | Yes | OpenCorporates | Can't access Open Corporates XCA |
| 53730 | 30 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53726 | 30 Jan | Yes | OpenCorporates | Can't access Open Corporates XCA |
| 53529 | 30 Jan | Yes | Trident Honda | SMBOTT Retirement |
| 53732 | 30 Jan | Yes | Quickline | Monitoring |
| 53734 | 30 Jan | Yes | AskBio | darkmatter.synpromics.com prompt3 failure |
| 52908 | 30 Jan | Yes | eTherapeutics | Buckets being back up daily and weekly, possibly monthly |
| 53737 | 31 Jan | Yes | Internal | Check for Security Notices and System Updates |
| 53731 | 31 Jan | Yes | Quickline | CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk |
| 53739 | 31 Jan | Yes | Quickline | MySQL Slave on az-svr-sfradius01.quickline.co.uk |
| 53740 | 31 Jan | Yes | eTherapeutics | etx/prod/gitlab secret handling error |
| 53741 | 31 Jan | Yes | OpenCorporates | Please delete |
| 53057 | 31 Jan | Yes | Rotastat | X2Go Issues |
| 53112 | 31 Jan | Yes | Internal | Technical leaving actions for Jonathan Wiltshire |
| 53750 | 03 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53681 | 03 Feb | Yes | NFW | LEAVERS & NEW STARTERS |
| 53753 | 03 Feb | Yes | Sysdoc | sysdoc/flightpath monitoring failure |
| 53761 | 03 Feb | Yes | Geograph | Geograph/staging/data.geograph.org.uk issues |
| 52632 | 03 Feb | Yes | Kahootz | Build new environment for Kahootz |
| 53764 | 03 Feb | Yes | Quickline | Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652] |
| 53685 | 03 Feb | Yes | OpenCorporates | statsd on sec1 down |
| 53757 | 03 Feb | Yes | OpenCorporates | Graphite |
| 53529 | 03 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 53746 | 03 Feb | Yes | Quickline | CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk |
| 53758 | 03 Feb | Yes | OpenCorporates | compute11 Paul Kenrick ssh access |
| 53412 | 03 Feb | Yes | NovaData | DOWN: leonis.novadata.internal |
| 53767 | 03 Feb | Yes | Quickline | DOWN: aql-svr-zabbix-app.quickline.co.uk |
| 53759 | 03 Feb | Yes | Entrepreneurs Circle | EC: New SFTP User Account |
| 53746 | 04 Feb | Yes | Quickline | CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk |
| 53771 | 04 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53389 | 04 Feb | Yes | OpenCorporates | sql11-sql12 zfs pool usage |
| 53775 | 04 Feb | Yes | OpenCorporates | Unable to access *.opencorporates.internal |
| 53774 | 04 Feb | Yes | Sysdoc | sysdoc prometheus volumes filling up |
| 53768 | 04 Feb | Yes | AskBio | Failed Logins from "admin" |
| 53758 | 04 Feb | Yes | OpenCorporates | compute11 Paul Kenrick ssh access |
| 53779 | 04 Feb | Yes | Kahootz | xray tomcat |
| 53769 | 04 Feb | Yes | Internal | Weekly checks |
| 53783 | 05 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 51778 | 05 Feb | Yes | Internal | Install datto agent |
| 53782 | 05 Feb | Yes | AskBio | edb-lab-skye: /weka mount timing out |
| 53774 | 05 Feb | Yes | Sysdoc | sysdoc prometheus volumes filling up |
| 53779 | 05 Feb | Yes | Kahootz | xray tomcat |
| 53762 | 05 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53787 | 05 Feb | Yes | Globecast | WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com |
| 53495 | 05 Feb | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 53788 | 06 Feb | Yes | Geograph | CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk |
| 53792 | 06 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53762 | 06 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53790 | 06 Feb | Yes | Mad Dog Casting | Backups |
| 51778 | 06 Feb | Yes | Internal | Install datto agent |
| 53162 | 06 Feb | Yes | AskBio | AskBio docker swarm |
| 52684 | 06 Feb | No | Sucden | Support for Sucden |
| 53773 | 06 Feb | Yes | eTherapeutics | Add SSH keys to DGX machines |
| 53778 | 06 Feb | Yes | BD Group | Apple Verification Files |
| 53800 | 06 Feb | Yes | OGT | CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com |
| 53776 | 06 Feb | Yes | BD Group | 301 Redirects |
| 53808 | 07 Feb | Yes | OpenCorporates | New Task for Migration Day |
| 53813 | 07 Feb | No | Internal | Staff VPN broken |
| 53751 | 10 Feb | Yes | Internal | Monthly certificate expiry check |
| 53816 | 10 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53813 | 10 Feb | Yes | Internal | Staff VPN broken |
| 53802 | 10 Feb | Yes | BD Group | www.premiercompanyformation.co.uk HTTP |
| 53762 | 10 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53529 | 10 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 53833 | 10 Feb | Yes | Internal | Provision WordPress site for new website |
| 53812 | 10 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53490 | 10 Feb | Yes | Internal | Evaluate Request Tracker 5 |
| 53687 | 11 Feb | Yes | Ingeus | Ingeus kubernetes cluster upgrade |
| 53812 | 11 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53838 | 11 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53762 | 11 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53776 | 11 Feb | Yes | BD Group | 301 Redirects |
| 53840 | 11 Feb | Yes | Kahootz | Missing dashboard |
| 53833 | 11 Feb | Yes | Internal | Provision WordPress site for new website |
| 53235 | 11 Feb | Yes | Kahootz | Sierra/Tango DRAC fixing |
| 53846 | 11 Feb | Yes | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com |
| 53732 | 11 Feb | Yes | Quickline | Monitoring |
| 53847 | 11 Feb | Yes | Internal | Puppet not checking in | dehydrated |
| 53732 | 12 Feb | Yes | Quickline | Monitoring |
| 53795 | 12 Feb | Yes | Lantech | WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie |
| 53847 | 12 Feb | No | Internal | Puppet not checking in | dehydrated |
| 53848 | 12 Feb | Yes | None | Password Notifications for tiger-computing.co.uk - Take Action Now |
| 53793 | 12 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53812 | 12 Feb | Yes | OpenCorporates | Graphite not returning data |
| 53754 | 12 Feb | Yes | Internal | Uploading images to wiki |
| 53679 | 12 Feb | Yes | Geograph | RDS for MariaDB 10.4 EOL |
| 53796 | 12 Feb | Yes | Internal | Mediawiki LTS upgrade |
| 53541 | 13 Feb | Yes | OpenCorporates | database cloud migration support |
| 53858 | 13 Feb | Yes | eTherapeutics | Upgrade GitLab to 17.8.2 |
| 53864 | 13 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53846 | 13 Feb | Yes | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com |
| 53057 | 13 Feb | Yes | Rotastat | X2Go Issues |
| 53249 | 13 Feb | Yes | Sucden | Access to systems for support |
| 53793 | 13 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53680 | 13 Feb | Yes | TCV | our RT server & software |
| 53874 | 14 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53853 | 14 Feb | Yes | OpenCorporates | Graphite - Clear out of metrics |
| 53547 | 14 Feb | Yes | RNOH | PostgreSQL Database Optimisation |
| 53793 | 17 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53884 | 17 Feb | Yes | Mad Dog Casting | Re: Report of backup space used |
| 53688 | 17 Feb | Yes | Sysdoc | Sysdoc kubernetes cluster upgrade |
| 53888 | 17 Feb | Yes | OpenCorporates | Route accept-invitation to app |
| 53886 | 17 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53495 | 17 Feb | Yes | OGT | basil.internal.ogtip.com disk usage /data |
| 53789 | 17 Feb | Yes | Kahootz | HTTP Request Smuggling vulnerability reported |
| 53038 | 17 Feb | Yes | Rotastat | Shared Calendars |
| 53529 | 17 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 52685 | 17 Feb | No | Sucden | Sucden PCC |
| 53038 | 18 Feb | Yes | Rotastat | Shared Calendars |
| 53897 | 18 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53793 | 18 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 53744 | 18 Feb | Yes | Internal | Technical leaving actions for Warwick Hampden-Woodfall |
| 53112 | 18 Feb | No | Internal | Technical leaving actions for Jonathan Wiltshire |
| 53529 | 18 Feb | Yes | Trident Honda | SMBOTT Retirement |
| 52684 | 18 Feb | Yes | Sucden | Support for Sucden |
| 53905 | 19 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53896 | 19 Feb | Yes | Internal | Weekly checks |
| 53793 | 19 Feb | Yes | Kahootz | CRITICAL: Database: MySQL Slave on xray.hosting.inovem.com |
| 52684 | 19 Feb | Yes | Sucden | Support for Sucden |
| 53822 | 19 Feb | No | Internal | TCL GPG key expiring | 01/03/2025 |
| 53823 | 19 Feb | Yes | Internal | TCL software signing GPG key expiring | 1/3/25 |
| 53914 | 19 Feb | Yes | OpenCorporates | User remove |
| 53744 | 19 Feb | Yes | Internal | Technical leaving actions for Warwick Hampden-Woodfall |
| 53917 | 20 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53920 | 20 Feb | Yes | BD Group | CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal |
| 53762 | 20 Feb | Yes | OpenCorporates | Lock out backend-redis nodes |
| 53891 | 20 Feb | Yes | DLS Plastics | Email issue (not normal support question) |
| 51778 | 20 Feb | Yes | Internal | Install datto agent |
| 53921 | 20 Feb | Yes | OpenCorporates | Amend support level for SQL11,12,13 |
| 53922 | 20 Feb | Yes | OpenCorporates | morph1 resque processes |
| 52684 | 20 Feb | No | Sucden | Support for Sucden |
| 53385 | 20 Feb | Yes | Reigate College | New Server |
| 53450 | 20 Feb | Yes | AskBio | talisker predictive drive failure |
| 53112 | 20 Feb | Yes | Internal | Technical leaving actions for Jonathan Wiltshire |
| 53911 | 20 Feb | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 53925 | 21 Feb | Yes | Internal | Check for Security Notices and System Updates |
| 53450 | 21 Feb | Yes | AskBio | talisker predictive drive failure |
| 53906 | 21 Feb | Yes | AskBio | server/gitlab account for Andrew |
| 53902 | 21 Feb | Yes | Entrepreneurs Circle | Request to Terminate Access for John on 21st February |
| 53928 | 21 Feb | Yes | Global Brands | vpn |
| 53911 | 21 Feb | Yes | Cambridge Flow Solutions | J Cluster - UCX |
| 53904 | 21 Feb | No | Reigate College | UNKNOWN: Networking: NRPE on rc-kub1.reigate.ac.uk |
| 53930 | 21 Feb | Yes | OpenCorporates | LDAP password change |
| 53929 | 21 Feb | Yes | OpenCorporates | MySQL User |
git hash: master (6c029d07)